This past weekend I went to Stoops to look at one car and left with one I never had in my radar! Philip Brown was the only salesman to come out and check on me after I had been there for at least 15 minutes. He was kind, knowledgeable, straightforward, and such a great help! Just when I thought I was just going to skim through a couple of cars, he brought the Equinox to my attention. He wasn't at all pushy, but said he's sure they could get the payments in my range, and he was correct. I went home, and was back about an hour later ready to buy. If I'm in the business to purchase another car in the future, I will be seeing Phillip first! Thank you again, Phillip and Stoops Buick GMC read more

Stoops Buick GMC - Chevy Equinox - Car Dealers Near Me - Plainfield, Indiana

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Stoops Buick GMC was one of the most unprofessional dealership experiences I've had. I'm based in Dallas and was purchasing a high-end used vehicle from their Indianapolis location. I put down a $1,000 deposit to hold the car while I completed a pre-purchase inspection. I paid for the inspection and sent a mechanic to the dealership. I told them I needed to speak with the inspector and would confirm everything the next day. The inspection came back positive, so I immediately bought a plane ticket to fly up and pick up the vehicle. That same day, after I emailed them my plan and timing, they replied that they had sold the car to someone else and were refunding my deposit. There was no heads-up, no call, and no "we have another buyer, you need to finalize by X time." Just an email saying it was sold. As a result, I'm now out $786 for the plane ticket and the inspection with no remedy. A deposit should actually hold the car, not hold it until someone else walks in the door. I would not do business with Stoops Buick GMC again. read more

They will over charge, an oil change cost me 190.00 after they said they couldn't scope my engine there but would have send it out because they didn't have a scope, so I said I didn't want to do that , but an hour later they said they scoped my motor after they said an hour earlier they didn't have a scope, so they charged me an extra 100.00 , but I think they did this because I said I didn't want there oil and gas additives, I will not go back read more

From the minute DJ walked out & introduced himself, we liked him right away. The car we came to see was t on the lot, so he went and found it and drove it over to us. It was a 2024 model we liked, but DJ told us a new version wouldn't be that much more. So we bought the 2025! It's so amazing. DJ got us a discount also which was so nice! Christina in finance was beyond smart and whipped up all our paperwork in a flash. This is my first Buick and I am so impressed, I feel like a princess driving my Envista Avinir. Whoohoo! This car has so many bells & whistles this review would be a book. My advice to you is go check out the new Buicks and ask for DJ You will be wondering what took you so long, as I do. read more

Sales procedure was fine. What wasn't fine was getting a car with an apparent known issue that caused complete destruction of the engine. When we had it towed there, the mechanic said this was a known issue. We purchased the vehicle used, unaware of the class action lawsuit that had already taken place and had closed. It would have been ethical had they at least disclosed this problem when we bought it. We owned it for 7 months before the engine blew due to this known issue. I now have a 4000 pound piece of scrap metal in my driveway that I must continue to pay for for 4 more years in addition to buying a new vehicle (which will neither be purchased from Stoops, nor will it be made by GM). But they DID offer us a whopping $500 trade in if we bought a new vehicle :::eyeroll::: The tires were worth more than that. Thanks for nothing, Stoops. https://www.classaction.org/blog/new-class-action-claims-more-chevy-equinox-gmc-terrain-vehicles-plagued-by-oil-consumption-issue read more

From Kevin Lortz in sales to Christina Wisneski in finance to John and Christy in service, Stoops is fantastic. None can control what happens to your vehicle that's on GMC. But I am 60 and have dealt with a lot of dealerships. These guys are the best. Bought two from them in the last 18 months. Problems have happened, but they have taken care of every one. I want to thank each of you. read more

Dealt with Brandon as a sales rep. Very professional and didn't waste my time. Their F & I guy was as well very quick. I appreciated their level of service and the fact that it wasn't high pressure but just a great experience. I would definitely buy from them again given my experience. read more

amazing salesperson matt you're great only thing; it was cold snowy & windy - wish vehicle had been brought inside so we could check it out. bought without driving or checking out unit. read more

Really unhappy with some recent service work I had done today. Took my 2020 diesel truck in (made an appt day prior) to have fuel filter replaced and radiator system flush. Dropped it off at 8am. At 3;30 PM service writer John called and said they could not get the filter housing off. Nut was stripped. I asked if they could replace the housing today as I was leaving at 6am on a trip out of town the next day. I was told NO. When I mentioned it again when I picked the vehicle up he just shrugged his shoulders. When I asked why he waited so long to call when I dropped the truck off at 8am he just said "we were busy". read more

Went in to purchase a new vehicle today. Unfortunately found Stoops to be a total disappointment. We found the right vehicle and a ready to pay MSRP. Stoops being greedy added several bogus items to the tune of 3k. Seriously, etched windows, tint, and Ziebart etc. WTF Stoops? So, we left went to Hare Honda paid exactly what we expected MSRP. Absolutely no bogus items added. No additional mark ups. What a joke of a dealer. Salesman was nice though. Actually felt bad for him as he lost a deal due to greed of management. read more

Had my vehicle repaired there after it was sideswiped. I also paid to have a dent repaired that was not covered by insurance. The paint had dust in it and the body work was wavy on the other side. I talked to the manager and explained what I was unhappy about and they said it was fine and I am being picky. I should have went where i normally go for body work which is wagner collision in Monrovia but they were booked up and i went here. Never again. read more

They had my truck for a repair covered under warranty for over a week. Still wasn't complete. I was told the part would be in 3 days ago and id receive a call to finally fix it. Nothing! No call no updates! The only updates I get are when i call and navigate their bs delays in answering the phone and transferring me to someone who doesn't hang up. Now their sales department is calling me because they think i want to buy a new car from them..... NEVER! Negative for their service and sales department! read more

We purchased a used car from Stoops Buick GMC in Plainfield, IN (July 2024). We were very pleased with our salesman, Kent Fisher, and the whole process. We found the car through autotrader, we checked the dealership's reviews and reached out to Kent Fisher. He was quick to respond, he freely answered my questions, He was forthright with answers regarding fees. We scheduled to see the car, we took a test drive, quickly agreed on price, and we were out the door in less than one hour (including the test drive). I have bought many cars over the years and currently own six. We passed up a dealership just a couple miles from our home with a very similar used car because that dealership had bad reviews. We are especially thankful to Kent Fisher for his patience, kindness, and efficient handling of our transaction. read more

The best dealer for Buick/GMC service in the area by far. Affordable routine maintenance prices for quality work. They do a brake fluid change for around $100. The same thing with power steering fluid. Most dealers are charging twice as much and they don't even clean out the lines properly first. read more

Sales staff is very friendly and knowledgeable about the vehicles. Dealership still has that hometown feeling and cares about the customer. Will update again after first visit to service center. read more

Stoops Buick GMC - 2018 GMC Terrain Denali AWD 2.0T - Car Dealers Near Me - Plainfield, Indiana

I go to stoops to purchase a used vehicle. I test drive the vehicle I was interested in. All was good then here goes the salesman saying add ons for a used vehicle. WOW. Etching in the glass 250 dollars etc to identify parts if its stolen, What is it? It's a $18 kit you can buy on Amazon that chemically etches your VIN into your glass if you want to. It takes no skill, and no time to do it. In other words, it's a complete farce to notch a few hundred extra dollars out of the buyer with no effort whatsoever. Then here goes the paint protection, nitrogen in the tires. Nitrogen is free at tire shops Blah blah. Only for an extra 2000. Then your monthly payment is to high to afford. . 1 will not buy a used vehicle with add ons. Just another way for them to get more money from the customer. I read more

I have to leave one star! Stoops collision center...very unprofessional, secretary-extremely rude, no communication, the work satisfactory, paint not even, has bubbles, took forever for them to fix something minor! 2 months! I would call no answer! Yes secretary was busy . Trashed the inside of my vehicle! Seriously trashed it! I will never, never give this business any of my money again!!!! I will contact Better Business Bureau also and everyone I know also. They should shut this place down!!!! read more

We purchased our Enclave at Stoops in September. I was thrilled with the treatment we received both when we went to look as well as when we decided to buy a vehicle. They were respectful, helpful and did not push us to purchase anything unnecessary or out of our price point. Today, I went for an oil change. The people were so kind and my car was done before the quotes time! The lobby area was clean and comfortable with snacks and drinks available. This is a great dealership! read more

In for oil change and tire rotation, friendly and courteous.. service completed in timely manner!

I am not impressed with the sales department. Last Friday I communicated; inquiring about a possible trade-in for a 19 Canyon. I provided all my current vehicle's information; subsequently was told that she would get back with me to provide a rough estimate. Never heard back. I then inquired again a few days later on a different Canyon --no response whatsoever-- apparently they are doing really well there any other time dealerships are on you like glue. read more

THE MOST RELAXED car purchase I've ever made. An honest dealership is hard to find these days, but Carlos at Stoops was amazing! He made me feel comfortable, and answered every question I had without making me feel rushed into making a decision. When it came to a test drive, it was no hassle, just an ID copy and that was it! I left that night, looked at a few other cars, but ended up returning to Stoops because Carlos made such a good first impression. He wasn't pushy or annoying like other car salesman I've dealt with in the past. I returned and spoke with Carson who was also a great salesman who helped finalize everything. Then spoke with Tyler the finance manager who made things clear and helped anyway he could to make me feel confident with my purchase. Thanks again Stoops, I'll definitely be referring my friends and family to you. read more

Stoops Buick and in Plainfield is a joke they don't want to sell cars they don't show concern for the customer just tell you want they want and you just deal with it. They don't not want to work with the customer at all. Very bogus and self serving dealership. Managers are very RUDE!!!! read more

We purchased a 2017 Buick Enclave from Steve Willett @ Stoops Buick GMC in late May, 2019. Steve is a great salesman and class act. We were searching the internet for a late model Buick Enclave in a specific color, finish, and price point. I saw that Stoops had a Certified Pre-Owned vehicle that matched our criteria. Before reaching out, I looked online for reviews of the dealership and sales team. Steve's name appeared and had received high reviews. I then looked at the photos of the sales team. Steve was my choice because he appeared to be in a similar demographic to my father. When I phoned and asked to speak to Steve he was "as kind as his photo made him look." That may sound crazy, but I told him I was 165 miles away and wanted to know about the Enclave before deciding to make a trip. Steve answered my questions and over the course of the next 48 hours we drove to Plainfield and purchased the car. Our family loves that Steve has worked at Stoops for 15 years -- that's nearly unheard of in auto sales in today's world. Steve has personally driven Enclaves as his family vehicle, so he had rich knowledge of the SUV and could answer our questions. Go to Stoops and ask for Steve if you're in the market for a Buick or GMC vehicle! read more

First time coming to stoops.i dealt with lady name Tony on the phone,set up an appointment told her what I was wanting done an wanted to be in an out same day, an would appreciate a loaner, she took all the info an said she would see what she could do for me, day of my appointment came in around opening, Tony met me with a smile remembered my voice am greeted me with pleasant smile, she went back o we what we talked about an as we were doing I she kept switching services and adjusting to my needs while even saving me a little but on the work too, she got me the loaner an if you know those are. Little hard to come by because of the low number of vehicles available, she told me a time she would check in with and was right on time later in the day to give me the update went over things with me told me a round about time they be wrapped up apologized that she would t be there but took the time to go over the work on the phone with me gave me a total An did a great job of keeping it under my budget max with everything I needed done got done, this was a pleasant experience some of the bigger dealerships I've notice some of the people service is just a job, Tony seem to make it a little more personal atleast for me. I definitely will go back for my gmc needs even if the price is little higher then other shops it was worth it just because of the service I received read more

Carlos is the man he gave me one of the best experiences I've ever had I will be back for sure

Took vehicle to body shop paid more that original quote and that's ok just put my vehicle back like it was before it was hit ! If you can't do that then don't bother writing an estimate . It's poor communication and how about take the time to clean all the dust off it and from the inside of it like it was before you jacked it up? Oh yeah I damn well know I have a deductible you don't have to keep telling me that ok? Geeez it's the little things that make a difference . DONT BE JUST ANOTHER DEALER!! HOW ABOUT TAKE CARE OF YOUR CUSTOMERS????? read more

I'm a small business owner and just like everyone else I'm never a fan of dealing with dealerships and car salesmen. But...I surprisingly had a great experience this time around purchasing my 2016 GMC Sierra 2500HD Denali. I walked in to the dealership and didn't feel like I was being attacked by "vultures" looking for their next sale and I met Kent Fisher who I feel went above and beyond his duties as a car salesman and it is definitely the first time I have actually enjoyed not only a new vehicle but the process of purchasing it. Yes I had to wait a little longer than expected because I came in during the busiest time on a Saturday but it was well worth the wait and I was able to get an even better APR by going through them. I had all of my financing and everything else in order before coming and knew exactly what I was getting but he asked to let them try to beat the rate and they were able to get me under 2% and once I went in to sign all of the paperwork I was out within 10-20 minutes. All in all I enjoyed the Stoops Buick and GMC dealership and it was a very nice facility but I can't stress enough how much I enjoyed working with Kent vs any of the other sales people I have dealt with with my last 5 car purchases. If you are ever looking to work with Stoops I personally would recommend Kent Fisher. I felt he didn't seem to be concerned about the money he would be making on the deal and instead was more worried about the money that I would be saving and my experience. Thank you Kent! I was recommended to Stoops by my mother who had purchased a vehicle in 2011 from them and I'm glad I went to check it out. I live on the southeast side of Indy and hadn't even thought of driving to Plainfield, IN to try but I'm glad I did. I went to other dealerships as well and most of them didn't seem as genuine and interested in my business or work nearly as hard to gain it or able to beat Stoops pricing and they all eventually gave up or thought that I would cave in quick or something. I personally wanted to work with Stoops after meeting Kent so I continued to keep him informed of other dealerships offers and they were always willing and able to beat the other dealerships offers and by far more than just pennies. Thank you Kent Fisher and Stoops! I love my new 2016 GMC Sierra 2500HD Denali! It is an absolutely amazing truck! read more

Tony was absolutely very helpful. She always talk to me and never pushed me off to another person. I liked how I didn't have to talk to more than one person. Tony was the one that always talk with me and if I left A message she would always call me back in a timely manner. After Fletcher dealership blew up my engine in my car I was working with Fletcher dealership insurance get my car up and running again. Tony did a great job juggling with Fletcher insurance, myself and getting my car fixed at stoops. I highly recommend stoops. read more

Don't ever under any circumstances buy an Allstate extended warranty from these folks. The warranty is terrible. It's designed not to cover the expensive stuff that breaks. Sales people sell it one way with all the "bumper to bumper" nonsense. Read it! Dealership makes a ton on money on these Run!!!! Dealer likes to give a lot of lip service and dragged me along for weeks. They made a promise that they won't sell them anymore after my experience. Let's see. So disappointed! Don't listen to anything they say in the sales process. Read the contract. Read the contract. Especially if you fl have a diesel. Run. Run. Run. Away from them. read more

I had a wonderful car buying experience with Stoops Buick GMC! My salesman, Carlos, listened to all the things that were important to me, took the time to show me multiple options to meet those needs and wants, and worked hard to get me the deal I needed. The financing process was painless and the leadership, specifically Jim, was very available and happy to help too. I drive about an hour, past other GMC dealerships to have the exceptional customer service that Stoops provides. I encourage you to visit them, and ask for Carlos. read more

Recently purchased a SUV from this dealership. One of the easiest car buying experiences we've ever had. Drove up from Cincinnati for the incredible pricing. The vehicle was just as described over the phone. An issue with a wheel was quickly resolved to our satisfaction. Finance was super easy and not pushy at all. We'll definitely be back to Stoops for future vehicle purchases. read more

I came for a simple headlight bulb replacement. Once determined not under warranty I was quoted $350 which is obscene and left to have my repair at another place for almost half the price. In the process of determining the root cause a technician dropped their flashlight without letting me know and the next day I had to pay another shop $100 to take the mashed flashlight out of my rotor and fix my tire. Will never use this service department again read more

We were provided with the most professional service and by people who really care about their customers. The gentleman that wotked on my car was top notch and very thorough. The associate I am most impressed with is Toni Golladay. She was knowledgeable and had my best interest at heart at all times. She informed me that my problem was under warranty and I didn't even know it. She took care of everything for us. I give a rating on 10 and would definitely bring my car back for serive or reccomend stoops to a friend. I know i can count on honest, knowledgeable associates and that means the world now a days. Thank you for such a pleasurable experience. Debbie Corcoran read more

I have purchased 2 vehicles from Barb in the sales department and she's always over the top in customer service and making sure I'm comfortable. Recently I had some repairs done on a vehicle and the service team was also A+! They called me before proceeding with anything and made sure I understood what repairs they were doing. I love Stoops! read more

This was my second buying experience in the past year-- and each experience has been WONDERFUL. The entire staff I dealt with was friendly, knowledgeable, and extremely accommodating (especially with my almost 2 year old terrorizing their showroom). Chuck sold me a 2015 Yukon Denali a year ago-- but with our growing family, we need more room. The buying experience with Chuck was phenomenal upgrading to the 2015 Yukon XL Denali. read more

Never in my life have we experienced the amazing and kind customer service that we have at Stoops Buick-GMC in Plainfield. From the moment that we drove onto the lot, we noticed a huge difference... no one ran out and chased us around. No one made us feel uncomfortable or pressured. No one pushed us into or towards anything. They have been kind, polite, humble. We found the car we wanted at a great price and with amazing service. We could not, in a million years, have imagined how good this car buying experience could have been. It was the polar opposite of everything we had feared it was going to be. Bob Barker was so nice and friendly and worked with us every step of the way. Thanks so much for making this experience what it was. This will always be our go-to dealership the next time we are in the market for another vehicle and Bob will be our go-to guy. The Chick-fil-a dinner I posted was part of their quarterly "Customer Appreciation" day. The service bay is full of happy customers who have full bellies and smiles on their faces. Thanks, Stoops, for being more than we could have ever thought. read more

A few years back we really wanted to purchase a Buick Rendezvous. After the salesman Mike kept us there for nearly two hours he admitted to us that we couldn't afford one. Wow. I looked at him and told him reminded him the first car a 5th ave we purchased from him we paid for. The second a brand new regal my wife drove off the show room floor. Never missing a payment. I told him that he was probably right. Arborglast was very happy to get our business after Generalmotors.com sent them a referral. In 2013 we purchased a brand new equinox. I really want a Buick enclave. We drive by Stoops in Plainfield every week living 5 minutes from them. Of course like Mike's advice keeps reminding me we can't afford their Buicks. read more

in the past year have received 2 offers to come in and test drive a Buick and receive a $ 50 gift . talked to a salesman ( Bob Barker ) first time told would would receive an E-Mail confirming reward NO E-MAIL N0 REWARD ! . second time , and this reward card came directly from stoops , he told me knew nothing about this and would check on it . Received a call from Bob and he told me there would be a gift card in the mail OVER 3 WEEKS NO GIFT CARD ! read more

My fiance bought her 2014 GMC Terrain here about a year ago. The staff was great. We never felt pressured to buy anything, they were more than happy to answer any questions we had, and the staff was very knowledgeable. We had two free oil changes and tire rotations under are warranty, which we finally used the first one last week. When my fiance called to schedule an appointment, they tried getting us in as early as possible at 7:00 AM. We couldn't get in till 7:45 AM due to our schedule but when I showed up they got me right in. Again the staff was awesome and gave me some useful tips to tell my fiance about her ride to pay attention to. They were unable to provide the car wash that they usually give when you bring in your car due to the weather, but that was OK and understandable. They had me out of there within 45 minutes, which I was expecting it to be much longer due to the amount of people that was already there. Got in and out with no charge, I will not hesitate to come back to this dealership if we have any problems. read more

I had a terrible experience here. First of all, when we went to test drive a new car, it smelled like smoke. We saw several of the salesmen smoking and ours apparently did before he drove the car around. We had pretty much decided on the car we were buying as a company car. We decided to go to lunch and head to the bank (but only mentioned lunch). We asked if we could get a list of the documents we would need to put it in the company's name and our salesman told us no. I thought he was joking at first. But he said, "You basically just told me you were gonna shoo me so I'll make the next dealer do it." We couldn't believe it. He was incredibly rude the entire time we were there. So even though we were fully planning on purchasing that car, we went somewhere else and were treated MUCH better!! Don't go here!!!!! read more