Fair and fun oil change! Went in for oil change service around 9am. Checking me in even as a new customer was very easy and casual. Waiting in the lobby i was offered a water bottle from a sales consultant named Brandon which was greatly appreciated! About halfway into my wait I was introduced to Skittles the mascot macaw and was allowed to hold and feed her some peanuts, she was so gentle and sweet! My checkout price and wait for the service was fair and everyone there seemed respectful, sweet, and efficient as I ended up leaving around 10:10am. Great people and service, would come back! read more

Hubler Ford Franklin - Skittles - Car Dealers Near Me - Franklin, Indiana

they dont care about you. They lied about my interest rates, applied for 2 loans for the same car and hurt my credit and now I am going to have a late fee on a loan that has already been paid off because they cant get their heads out of their A@@. Stay clear and go somewhere else read more

Showed up to have my Bronco looked at for a heater issue. They had me set up for a warranty repair and in a courtesy vehicle within 30 mins on my way. Great job Hannah read more

Took in my car for recall work, when I picked it up it had a check engine light on. They are going to fix it, but not before calling me a liar about the light being on when I dropped it off. Sales people are nice and helpful. Stick to buying and go elsewhere for service. read more

Gavin did a great job getting me into my new truck. He walked me through a few options and found the one that best fit what I needed. Overall the experience was great and I would recommend doing business with them! read more

Received 3 letters from ford about recalls. Last one was for the canister purge valve. Car already runs terrible due to the TCM part that needs to be replaced but I don't meet the criteria. Radio hasn't worked in a long time,only car I've ever owned where the radio stops working. So I drop off my car on the July 16th, picked it up on the 17th. Kristie "service" rep had told me the valve is fine but still charged me $160 diagnostics fee which she never bothered to explain exactly what is involved in that diagnostic that just seem to be her favorite word for everything. She stated there was a short, somehow in the radio which makes no sense, but is now working. Drove it home,next afternoon I went to go to the store, and the battery is completely dead. I called the dealership and spoke to Kristy again and immediately the blame was put on me. Maybe my knees hit something. Which is completely she obviously does not know anything about the cars that they're supposed to service. It is completely impossible for my niece to hit anything that would cause this practically brand new battery to die overnight. she said she would speak to her supervisor and see what could happen. She called me back and said well we won't arrange for a tow. You'll just have to get it back on your own and also stated there is nothing that my technician who she claims is the best did anything to cause that battery to die. Got up early Saturday morning the 19th someone brought one of those battery chargers we hooked it up for 2 1/2 hours and the car started. one thing I did notice is that the passenger airbag sensor light was blinking mind you the key was not in the ignition but of course somehow that's my fault as well. Picked the car up on July 21 after having a phone call with Kristie she said whatever we did with charging the battery solve the problem. But there was also a new code that pertain to performance of the vehicle and also safety features such as airbag sensors. Again, according to this person, their technician does nothing wrong and is at their job brought the car home on the 21st and noticed that now the radio does not shut off even when I pull the key out of the ignition. So needless to say this technician at this dealership has no idea what they are doing. I even showed Kristie the video I took of the airbag sensor, light, blinking on and off, which also included showing that the key was not in the ignition, and she just looked at me with utter disgust. Never said well,Hey, can I have you send that video to me or anything to show anyone the video! She could have cared less. according to her I'm to blame for everything wrong that's happened to this car but seriously what do I have to gain from all this? Yes, the performance of this car has been bad since I bought it but my car was better off before I even took it to the dealership. And the only thing I got out of this was a free car wash, do you seriously think I'm gonna let these people touch my car again? I know it's just a car wash but I'm sure they'll find a way to screw up my car. The sad part is I don't believe I should've been charged for any of this due to the issues that they caused to my car but again, like I said, the only thing I got out of it was a stupid car wash which I will never step foot on that property again.. gonna go get another Nissan! Never got any recall letters on the two I owned, kinda makes ya wonder about Fix Or Repair Daily cars! read more

I give Hubler Ford in Franklin Indiana a zero star rating the app makes you give 1. Took a truck in for their $89.95 service deal. wanted to Change the oil and inspection. Also asked them to check the battery as it has been sluggish and at times not even starting or holding a charge. Picked it up later in the day and they said everything was great no issues mechanically or with the battery. Got the inspection sheet everything checked as good. Later in the day truck wouldn't start popped the hood and had corroded terminals. Cleaned the terminals and truck still wouldn't start at first but jumped and started. Took it to another mechanic this morning and tested the battery and it is bad along with the cable. Called Hubler Ford of Franklin and their service manager Tony said there was nothing he could or would do about it. When asked about if he thought the oil was changed he also couldn't even guarantee that the oil was changed. Didn't offer to refund our service from Saturday 2-24-24 or give us a credit or a free oil change for the next time. I've bought my last car from any Hubler dealer and without saying will never go back for service. My recommendation would be to be careful when going to Hubler Ford of Franklin, Indiana read more

Salesman, Aaron Simmons, provided me with the up most respect throughout the whole purchasing process. So much so that i bought 2 cars from him. I am a single mom and am always worried how I will get treated while car shopping. I left feeling like family. Finance manager, Waylon Beatty, ensured I was comfortable with my payment. He spent time understanding my financial boundaries and delivered!! I trust the Hubler team in Franklin and will be back!! Make sure you say, "Hi" to the GM, Virgil!! Tell him Caroline sent you I think he is one of the most caring individuals i have ever met! Make these guys apart of your buying process!! It feels good to get it right! read more

Hubler Ford Franklin - "If you understood my struggles, you could see my strength." - Car Dealers Near Me - Franklin, Indiana

Pam G. Greenwood, IN I want thank Jeff Clark and Ruth Miller and the Service Department for their terrific service. They quickly diagnosed the problem with my remote start not working properly. They replaced the battery management system and wire assembly. They were awesome to work with and I would highly recommend them! read more

The people here at Hubler care about you as an individual. The small town feel so close to Indinapolis is a huge plus. Service and sales get a thumbs up. Trustworthy and value are two words that come to mind. Thanks Jeff and Alex. Love my car. read more

Alex McQueary & Jeff Clark were outstanding through every step of my buying process! Knowledgeable, informative, personable and they gave me top dollar for my trade in! I highly recommend Hubler Ford Franklin! read more

(This concerns the Service Department only. I have had no dealings with any other part of this business) I work for a company that has a nationwide fleet account with Ford and I needed 2 tires on my service van. Scheduled time for 8am. It took 2 and a half hours to get 2 front tires and an alignment. No explanation as to why. A month later I am at work, very busy on a Monday installing cable in a ceiling, and my cell phone rings. It's the Hubler service manager telling me that he needs to DOT numbers off the tires because Ford fleet requires them to complete their paperwork (in other words, they screwed up and forgot to get numbers off the tires). I told him I was very busy and would get them when I could. He was acting like he wanted them NOW, so I told him again I would get them when I could as I was balancing on a ladder, and ended the call. Not 5 minutes later my boss is calling me, saying he got a call from this service manager and that they really want those DOT numbers. I told my boss the same thing... I was busy at the moment up on a ladder in a ceiling running cable & I will do that when I can. He completely understood and said "no problem". Later, I went out & took pictures of the numbers and texted them back to the service manager. Well, I didn't realize the pictures didn't go through because frankly I didn't care, but they didn't get to him & he called me early Wednesday morning. I told him I sent them, then I checked & felt like an idiot myself because they didn't go through. I was actually sitting parked in my van when he called, so I got out and got down on my hands and knees and read the numbers off to him. He told me I was wrong... "There are 4 more numbers after those". I said "No, this is it", and he insisted there were more numbers, then asked me to take more pictures and email them to blah-blah-blah... I simply quit listening. I live in Franklin.... about 4 miles from this dealership. This whole time I had been out of town on a job in Fort Wayne. I came home Thursday, and took the van to Huber so they could look at the tires themselves. I went to the desk and the service manager comes out and says "Oh, yeah, those numbers you gave me were good. We don't need anything else." Never once said he was sorry. Never once said thank you. Nothing. Acted like this whole thing was somehow my fault. I guess it was my fault... for taking my van there for service! Arrogant jerk! You can bet your butt that if my van breaks down right in front of this place I will have it towed somewhere else. read more

First of all I had an appointment at 3:30pm yesterday that I missed due to my current vehicle being worked on. So I expected to wait a little bit or may not have been seen immediately but that wasn't the case. I showed up around 5:30-6pm. I was I wouldn't say greeted but asked if he could help me by Josh Reed who turns out is the guy I was suppose to have an appointment with. I went in with a friend who is a mechanic so he could look over the car or cars I tested out. When Josh had us come in there was a nice very expensive car in the showroom and my friend commented that it was really nice as he walked over josh made a comment something along the lines of yea 98k dollars nicer than what you came in to look at today. I was kinda in shock that he acted like that and actually said it. I tested out a Jeep Compass limited first which is the whole reason I even drove 45 minutes to Franklin to test drive a car. Well turns out it was a crossover and I'm use to big envoy or Acadia or jeep grand Laredo's. So when I came back I immediately told them the check engine light is on but I took it to auto zone to have the codes ran. I then had them reset and drove and had them reread. Well there were 3 codes that showed up that were not originally there. Hmmm sounds kinda shady to me. But anyhow I took the car back told them there were codes as I started to say this another guy was with josh when we came back his name was alex mcqueary he interrupts me and starts to try to tell me what the codes are for. I interrupted him right back and said look I don't like this car I'm not buying one with a check engine light on. This car is $3k but that is not my spending limit. I have cash I need something bigger like the size of an envoy or Acadia or Jeep Grand Cherokee Laredo. Something nice comfortable but reliable with around 150k miles or less. No more though what can u show me. They show me a Ford Escape that is almost the exact same size as the Jeep that was too small. I took it down the street and back and couldn't get out of there fast enough. The anti lock brake lights were on the traction control light was on. It acted weird when driving my mechanic friend said he'll no to that car almost immediately especially after I got in and liked to have slid right back out of the jacked up drivers seat. I parked the car and walked to my friends car and here come mr mcqueary asking what he can do I said nothing you guys have proven I don't want to buy a car here he asked what was wrong with the Ford I stated I didn't like it it's still too small, the seats jacked up, it has lights on and has something wrong with it even though there little sticker with a check mark was on the windshield. I get in the car trying to leave and mr mcqueary walks with the car as I'm backing outasking what can I do can I lower the price on the Jeep. What will you offer me for the Jeep etc. I was baffled at his behavior. You may as well have said he chased the car out of the parking lot begging like a bum. The thing that burns me the most is that the cars I looked at mind you they knew I was coming to look at the Jeep. The Jeep was not cleaned out the back compartment door for the spare tire was warped like someone had something sitting on one side that was way heavier than should have been on there. It's plastic. It would have taken an hour tops to pop it out let it sit in the sun to unwarp and put it back in and it was dirty too. Also the heated seats on driver side didn't work. Probably a fuse. The little things that would show me hey this sales person is actually doing his job. He wants my business no matter how much money I have or don't have. But NO I saw nothing of the sort. I will NEVER and I mean NEVER buy from Hubler Ford Franklin. Oh and an added note they have an Acadia, multiple Jeep grand cherokees and larger SUVs on their inventory list online. Inexcusably poor quality dealership in my honest opinion. BUYER BEWARE!!! SHADY BUSINESS. read more

I had an appointment at 2p and was able to get to it early at 11a, they were nice and got my car right into the shop. Then they noticed my running light was out so I said they can fix it, after all was said and done it took over 2 hours for an oil change because 40 minutes was spent getting a light bulb that turned out to be the wrong light bulb. So I didn't even get that fixed. read more