I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.