Absolutely awful and they don't care! They just take your money and pretend like they can't get…read moreahold of your warranty company. Works out great for them when they get over 500 for diagnostics fees. I do not recommend.

When my tire dropped several pounds of air quickly and the light came on, I stopped in Fletcher…read moreChrysler to have it checked out. They did tell me I needed an appointment, but luckily squeezed me in because there was a no show. It didn't take long to find I needed a new tire, but it would be the next day before they could get one in. I appreciate the friendly service and that they have a driver who can take you home, but when I picked my Jeep up the next day, I got a few miles down the road and discovered another tire had the same problem. This is where things went a little south. I wished they'd have checked all the tires before sending me off, but not sure if they do that without the customer requesting it. I did have them check the other two just in case and they were fine. Again, tire was not in stock and since it was a Friday, they said it would be in on Monday. I had to call around 3 to find out what was going on and was told the tire just got there. About an hour later, got a call back and said they couldn't find it even though it was marked as delivered. So it would be another day before my car would be finished. Kind of a lot just for a couple replacement tires, but it's fixed now and everything seems to be fine. Like I mentioned earlier, very nice customer service, just maybe lacking a little in efficiency with some other areas of service.

Decent cars for a used car lot…read more Got a 2000 Ford Taurus with 111,xxx Miles in January, paid $500/down & $75/week. I will own the car in less than 60 days. I have had to put very minimal money into actual repairs other than replacing a flat tire, having to get a plug & fix a flat for another tire, it's had a few minor other things that required repairs too but with as many miles as I have put on this car it has honestly been an amazing purchase in this regards for sure!! The car is also in very good shape for as old as it is. It has one small rust spot by the back drivers tire but other than that it is on great shape. Even the seats & carpets inside. You can tell it was a one owner car, probably someone older, that took very good care of it!! Don has always been very nice, he is very understanding, as long as you stay in contact with him he will work with you if you are struggling. Definitely my favorite of any used car lot/dealer that I have gotten a vehicle from!!

Disclaimer: I did not buy a vehicle from Don's. I test drove a vehicle yesterday and recognized…read morethat there was a couple issues including a rear a/c that wasnt working and an engine light but no other symptoms. I asked if he had the thing checked out or knew if there was anything mechanically wrong. They said not that they knew of. Im not afraid of a few fixes and it is a nice looking car so I said I would like to take it to my mechanic to get it looked at. I picked it up today and did that and when I brought it back let him know that the ac issue was an easy fix poor connection but that the engine light was giving readings that were concerning and gave him the printout of the diagnostic. It was then that I began to suspect that maybe the reason that he "didnt know" if there was anything wrong with the vehicle was probably not a lack of information issue because he ripped the printout that I gave him in half and said that he didnt think it was priced too high. This review is not reflective of the ladies working in the office, the vehicle or the pricing but of Don himself who seems to be shady and rude at best. Maybe find somewhere else to buy a car. I will be.

they dont care about you. They lied about my interest rates, applied for 2 loans for the same car…read moreand hurt my credit and now I am going to have a late fee on a loan that has already been paid off because they cant get their heads out of their A@@. Stay clear and go somewhere else

Showed up to have my Bronco looked at for a heater issue. They had me set up for a warranty repair…read moreand in a courtesy vehicle within 30 mins on my way. Great job Hannah

The lot alone should give you pause when showing up here, but if you are somehow duped into…read morepurchasing a car from Bob, please know that it likely is not what it appears. I bought a cream 2008 PT Cruiser from Bob with only 49k miles. The car was sold to me as being "basically new", although over the phone Bob didnt even know if the car on his lot (there are only about 10 cars total) was a base, limited, or touring model. Nevertheless, I drove the 50 miles to come see the car (my mistake). I quickly discovered that the back passenger window didnt work. Bob said he didn't know about that, but he would take $200 off for me to get it fixed. At this point I should have seen all kinds of red flags go up. But I had hitched a long ride to go down there and was kind of stuck. When I got home with the car, I looked closer at the vehicle and noticed that all the scratches in the car were literally "touched up" with white out. Within 24hours of purchasing the car, I called Bob back to let him know I had made a mistake would would like to return the car. He said he doesn't return vehicles and would not work with me. He also told me I had made a great decision on a really good car. Well, this "really good car" didnt last 5K miles (again, i bought it with only 49K) before the engine mount went bad and the lower front control arm bushing broke. Worst purchase decision I have ever made was at Bob's 31 South and I am SO sorry I ever stumbled upon this car and his lot. If something feels bad about this lot when you get there (if you somehow find yourself there) trust your instincts and leave immediately.

They don't even clean their cars before they sell. Both the trucks I looked at had trash and stains…read moreeverywhere. Also both were extremely overpriced. One of the trucks didn't have any coolant in the coolant tank and when I mentioned it they told me that's how its supposed be :\ . Another truck didn't have a working seatbelt latch, and when I mentioned it they told me just to go to the junkyard and get one there. Like tf, that's your job.

I'd prefer zero stars because the owner is sexist and extremely rude. Wouldn't speak to me with…read morecommon decency, and treated me like I was less than because I am female. He even specifically told me I shouldn't do something because I am female. Barely let me speak, and wouldn't hear anything I had to say.

Scam online front to steal your money!!…read more This replied emails are poorly written English, asking for cash only transactions and they will have the car shipped to you. Do not fall for the online scam.

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