We went here looking for a truck. Everyone we interacted with was friendly. We did buy a truck and…read moreprocess was quick.

I dropped my 2016 Cadilac off at Bradley Chevrolet Collision Center on Sunday 08-28 for a Monday,…read more08-29 morning appointment. The first problem was there is nowhere to leave your key? No sign, no dropbox...NOTHING. After walking all around their facility I decided, by chance to leave the key in their service department drop box some 300 feet behind me around the corner. The job (rear bumper skin) was supposed to take 7-10 days. I picked my car up on Tuesday 10-04, yep 37 days later. I get part delays, insurance delays & employee delays. Here is my problem. I, or my wife, called them five different times for updates. I, nor my wife, received ONE call from them, no text, no email...NOTHING with the exception of a call on Monday evening 10-03 stating my car was done. In my opinion, this is simply unacceptable and there is NO excuse. When I picked the car up it looked like it had been sitting outside for a month. Again, not acceptable. The LEAST they could have done was have it washed. There was no way to check the quality of work because the car was too dirty. They did give me a coupon for their car wash, but couldn't find time in the 37 days they had it to have it washed. Overall this was an extremely poor experience & I would not recommend them... I can only writye one review, so, here is bad service, part two: ***Buyer Beware*** I had some sort of leak on my driveway from my 2016 Cadillac and it was sitting at their collision center for over a month, so, I asked the service department to check out where the leak was coming from. As has been my experience with this dealership...I heard nothing from anyone...no call, text, or email. After four days I called them & was told it was the transfer case leaking. I asked him to please send me the estimate in writing...Here is what they sent me. Hello Steve, Rob from Bradley Chevrolet. The tech found the transfer case and transmission pan leaking on the CTS. The worst leak is coming from the transfer case. The quote to replace the transfer case with a half-hour diagnosis charge included is $2730 installed with parts, tax, and labor. It is a 4.5 hour job and all the parts needed are $1716.36. I would consider the transmission pan gasket leak as a seep and it is quoted at $520 to replace the gasket, filter, and refill the fluid. I will also let you know that you are only about 500 miles out of the factory powertrain warranty. Being a Chevrolet dealer I cannot do Goodwill Assistance on Cadillac's but if you regularly get the car serviced at a Cadillac dealership they may be able to offer you some assistance on the repairs. Let me know if you have any questions. Thanks, Rob. Rob Williams Bradley Chevrolet Service 317-809-8375 rwilliams@drivehubler.com I told them not to do anything & paid them $65 for their diagnosis. I then took the car to Lockhart Cadillac on Tuesday 10-04. I received a call from them on Thursday 10-06 explaining that whoever diagnosis this did not know what they were talking about. The leak was from a hairline crack in the transmission pan & that it needed to be replaced. There was nothing wrong with the transfer case. I assume this is just ignorance or incompetence on their part & not an attempt to do a job that clearly was not needed..

First of all I would like to say they are the nicest people you would ever meet. I bought a 2005…read moretown & country handicap van from them and it was awesome. Everything I wanted and could image. I would recommend this auto dealership to anyone, check them out. They were up front and honest about their business. Thank God for them and continue to serve the community, thank you again!

The guys at this lot are so nice. Talked to him on Friday, went down Saturday morning, bought a…read morereally nice used car, and home by noon!! Great customer service!! If you need a car, go see these guys!!

When my tire dropped several pounds of air quickly and the light came on, I stopped in Fletcher…read moreChrysler to have it checked out. They did tell me I needed an appointment, but luckily squeezed me in because there was a no show. It didn't take long to find I needed a new tire, but it would be the next day before they could get one in. I appreciate the friendly service and that they have a driver who can take you home, but when I picked my Jeep up the next day, I got a few miles down the road and discovered another tire had the same problem. This is where things went a little south. I wished they'd have checked all the tires before sending me off, but not sure if they do that without the customer requesting it. I did have them check the other two just in case and they were fine. Again, tire was not in stock and since it was a Friday, they said it would be in on Monday. I had to call around 3 to find out what was going on and was told the tire just got there. About an hour later, got a call back and said they couldn't find it even though it was marked as delivered. So it would be another day before my car would be finished. Kind of a lot just for a couple replacement tires, but it's fixed now and everything seems to be fine. Like I mentioned earlier, very nice customer service, just maybe lacking a little in efficiency with some other areas of service.

Absolutely awful and they don't care! They just take your money and pretend like they can't get…read moreahold of your warranty company. Works out great for them when they get over 500 for diagnostics fees. I do not recommend.

they dont care about you. They lied about my interest rates, applied for 2 loans for the same car…read moreand hurt my credit and now I am going to have a late fee on a loan that has already been paid off because they cant get their heads out of their A@@. Stay clear and go somewhere else

Showed up to have my Bronco looked at for a heater issue. They had me set up for a warranty repair…read moreand in a courtesy vehicle within 30 mins on my way. Great job Hannah

The lot alone should give you pause when showing up here, but if you are somehow duped into…read morepurchasing a car from Bob, please know that it likely is not what it appears. I bought a cream 2008 PT Cruiser from Bob with only 49k miles. The car was sold to me as being "basically new", although over the phone Bob didnt even know if the car on his lot (there are only about 10 cars total) was a base, limited, or touring model. Nevertheless, I drove the 50 miles to come see the car (my mistake). I quickly discovered that the back passenger window didnt work. Bob said he didn't know about that, but he would take $200 off for me to get it fixed. At this point I should have seen all kinds of red flags go up. But I had hitched a long ride to go down there and was kind of stuck. When I got home with the car, I looked closer at the vehicle and noticed that all the scratches in the car were literally "touched up" with white out. Within 24hours of purchasing the car, I called Bob back to let him know I had made a mistake would would like to return the car. He said he doesn't return vehicles and would not work with me. He also told me I had made a great decision on a really good car. Well, this "really good car" didnt last 5K miles (again, i bought it with only 49K) before the engine mount went bad and the lower front control arm bushing broke. Worst purchase decision I have ever made was at Bob's 31 South and I am SO sorry I ever stumbled upon this car and his lot. If something feels bad about this lot when you get there (if you somehow find yourself there) trust your instincts and leave immediately.

They don't even clean their cars before they sell. Both the trucks I looked at had trash and stains…read moreeverywhere. Also both were extremely overpriced. One of the trucks didn't have any coolant in the coolant tank and when I mentioned it they told me that's how its supposed be :\ . Another truck didn't have a working seatbelt latch, and when I mentioned it they told me just to go to the junkyard and get one there. Like tf, that's your job.

I'd prefer zero stars because the owner is sexist and extremely rude. Wouldn't speak to me with…read morecommon decency, and treated me like I was less than because I am female. He even specifically told me I shouldn't do something because I am female. Barely let me speak, and wouldn't hear anything I had to say.

Scam online front to steal your money!!…read more This replied emails are poorly written English, asking for cash only transactions and they will have the car shipped to you. Do not fall for the online scam.

From the owner: Welcome out of state used car, truck, and SUV shoppers! More…read morethan ever, savvy internet shoppers choose to save thousands on their used vehicle purchase by working with Used Car Factory Inc. Whether you are looking to enjoy a little fun in Indiana, or ship the vehicle right to your door, we have an entire team dedicated to making this the easiest used car purchase of your life! We will gladly pick you up from the airport closest to the Used Car Factory Inc. location you choose. Plus, with allot of used cars, trucks and suvs, all priced below retail, you are sure to LOVE the selection and save BIG on your next dream car!

I was having a long day at another dealer with vehicles I just didn't wanna settle with! I came to…read moreBrandon at 3wide and he helped me super quick and shared my options within 20 minutes! Great laughing family atmosphere and quick deals! Not to mention he got me in a beautiful Camaro!!! I recommend this lot highly! There was no beating around the bush frills and gimmicks

Great prices on cars . They also have a great service department. I recommend them to friends and…read morefamily and coworkers.