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    Bob's 31 South Auto Sales

    1.0 (1 review)

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    12 years ago

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    Bradley Chevrolet

    Bradley Chevrolet

    (16 reviews)

    We went here looking for a truck. Everyone we interacted with was friendly. We did buy a truck and…read moreprocess was quick.

    I dropped my 2016 Cadilac off at Bradley Chevrolet Collision Center on Sunday 08-28 for a Monday,…read more08-29 morning appointment. The first problem was there is nowhere to leave your key? No sign, no dropbox...NOTHING. After walking all around their facility I decided, by chance to leave the key in their service department drop box some 300 feet behind me around the corner. The job (rear bumper skin) was supposed to take 7-10 days. I picked my car up on Tuesday 10-04, yep 37 days later. I get part delays, insurance delays & employee delays. Here is my problem. I, or my wife, called them five different times for updates. I, nor my wife, received ONE call from them, no text, no email...NOTHING with the exception of a call on Monday evening 10-03 stating my car was done. In my opinion, this is simply unacceptable and there is NO excuse. When I picked the car up it looked like it had been sitting outside for a month. Again, not acceptable. The LEAST they could have done was have it washed. There was no way to check the quality of work because the car was too dirty. They did give me a coupon for their car wash, but couldn't find time in the 37 days they had it to have it washed. Overall this was an extremely poor experience & I would not recommend them... I can only writye one review, so, here is bad service, part two: ***Buyer Beware*** I had some sort of leak on my driveway from my 2016 Cadillac and it was sitting at their collision center for over a month, so, I asked the service department to check out where the leak was coming from. As has been my experience with this dealership...I heard nothing from anyone...no call, text, or email. After four days I called them & was told it was the transfer case leaking. I asked him to please send me the estimate in writing...Here is what they sent me. Hello Steve, Rob from Bradley Chevrolet. The tech found the transfer case and transmission pan leaking on the CTS. The worst leak is coming from the transfer case. The quote to replace the transfer case with a half-hour diagnosis charge included is $2730 installed with parts, tax, and labor. It is a 4.5 hour job and all the parts needed are $1716.36. I would consider the transmission pan gasket leak as a seep and it is quoted at $520 to replace the gasket, filter, and refill the fluid. I will also let you know that you are only about 500 miles out of the factory powertrain warranty. Being a Chevrolet dealer I cannot do Goodwill Assistance on Cadillac's but if you regularly get the car serviced at a Cadillac dealership they may be able to offer you some assistance on the repairs. Let me know if you have any questions. Thanks, Rob. Rob Williams Bradley Chevrolet Service 317-809-8375 rwilliams@drivehubler.com I told them not to do anything & paid them $65 for their diagnosis. I then took the car to Lockhart Cadillac on Tuesday 10-04. I received a call from them on Thursday 10-06 explaining that whoever diagnosis this did not know what they were talking about. The leak was from a hairline crack in the transmission pan & that it needed to be replaced. There was nothing wrong with the transfer case. I assume this is just ignorance or incompetence on their part & not an attempt to do a job that clearly was not needed..

    Bob's 31 South Auto Sales - car_dealers - Updated May 2026

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