I'm in the market for a new or used pickup truck hopefully this year. I'm a previous Plymouth…read moremini-van owner and have always liked the Dodge brand. In my research I've found that the 1500 is a "Top Pick" by the IISH for crash safety. I decided to stop by here on my way to Kentucky to ask some pertinent questions for a possible new or used vehicle. The last time I purchased a new vehicle, I ordered it built to my specifications by the factory since none was available like I wanted. This no longer seems like an option since no one can give you any clear answers about the delivery timeline. The sales manager introduced me to Xzavier and he showed me a 2019 Laramie 1500 Crew Cab truck with low mileage and the necessary tow packages I needed that they had on the lot. The only con for me was the engine was a Hemi, hence not very good gas mileage. As it will be an every day vehicle, I was hoping for better mileage. But overall I was happy with my experience here and could do some business in the future.

Took my car for the 60k service. The only reason I got my car back today was a mechanic happened to…read moreopen a door and was willing to call someone to help him put through my bill. The folks still there threatened to have my car reported stolen and place a lein on it after I planned ahead and contacted them to confirm when to be there. It wasn't in the protected service lot to stay overnight, but I wasn't going to be allowed to take my own property after driving over an hour because the guy went home shortly after I was told to make the drive. And after all of this? I paid over $1k with absolutely no information about how the service went, the life left on my tires, nothing. The mechanic that put through my bill was nice, but this is the worst experience at a dealership I have ever had.

Horrible from the get go, they only want money (well actually I wasnt "good" enough to get anything…read morefrom them) So I went to Toyota, much better car and a great team AT TOYOTA. I will warn everyone I know to NOT come to this place, they dont care if you struggle and need a break. They did not do everything they could, Randy in finance was a complete jerk and would not break a smile, was only concerned about getting out of work on time. Did not put the customers needs first. VERY disapointed. Will never get another Honda because of it.

Been there twice, been disappointed twice. First time my car was making a noise obvious enough to…read morebe heard by me and some of my friends when they were around the car, I've been charged 120$ dollars to hear from them that they did not find anything and my car was perfectly fine, I was able to make the noise repeat itself a few hours after. Second time, I went there because I received a letter from Ford saying that I should go as soon as possible to a Ford garage for an airbag recall, I went there and the guy at the service desk (Travis if I remember well) has been really rude to me, almost saying that I was saying BS about this airbag recall and also talking about the passenger airbag whereas I never mentioned it (I was coming for the driver airbag as mentioned in the letter from Ford). I've never felt this unwelcome, I could feel that I was annoying them both time I went there and they are not even good at diagnosing an issue. Would definitely skip this garage to go to a more skilled, customer oriented one.

The staff was responsive and respective. No high pressure sales. If you are looking for a used car,…read morebe sure to visit this business.

From the owner: Payton Place Auto read more

Very disappointed with their service department. We brought our 2017 Civic in because the AC…read morestopped working. They charged $300 to test it. They told us that as a result of a class action lawsuit Honda extended the condenser warranty to 10 years. What a surprise they couldn't find a leak. They filled it with freon and told us to come back if there were any issues. Less then two weeks later it stopped working again. And wouldn't you know it they found a leak! But of course it MUST have been caused by a rock and therefore it is not covered by the extended warranty. So we had to spend a total of $1400 to fix this "magic" leak. Terrible experience with this service department.

The sales department was awesome and I had an amazing experience. But the service department is…read moreterrible. Terrible customer service and communication. Don't bring your car here to be worked on.

I purchased an electric vehicle in August, 2025 BEFORE the tax credits expired on a brand new…read morevehicle. I paid for it IN FULL AT THE DEALERSHIP. When I asked directly about the tax credit being applied to the sale, the sales person (Colby) said that was "never done anywhere" and that "it would be mailed out". After months of many calls, a follow-up visit to the dealership, contacting GM HQ, no resolution came from this dealership. Moreover, the manager is never, ever available or able to make any return calls made. So, when tax time came around, I had not received any paperwork about the tax credit and the IRS has no record of the electric vehicle purchase for an eligible vehicle! I literally have the receipt, the paid in full check info, and the title. Yet, this is going to cost me $7500 of refunds that are due to me. Sickened by this dealership.

I wouldn't buy from this place again. Salesman was a nice guy but that's about it. The finance…read moremanager Gene, was rude and extremely pushy with the extended warranty. I told him off the bat I don't want an extended warranty, I've been buying cars for 2 decades and not interested at all. He rolls his eyes and get noticeably irritated that I didn't want or need to hear his reasoning for a warranty. He tries 5 times! to get me to get a warranty! I was trying to be polite as can be saying no thanks no thanks. Then I notice they slip in some BS $1800 fee that he doesn't mention, just points to where to sign. Rude scamming dealership.

We were stranded on the interstate going to Illinois. The staff were friendly, worked us into the…read moreschedule, diagnosed and fixed the issue in 5 hours without fleecing us. Thanks to them, the outcome was much better than we expected. Great job!

Just bought a Jeep Cherokee today from Kelsey Henderson! You guys NEED to go to her, she is amazing…read moreand works with you. Forever thankful for the work she did with me on my new car, thank you Kelsey! :)

This place fucking sucks they don't give a shit about you we got into a car accident and they…read morerushed into getting our car fixed and they didn't even get it fixed this place is a joke and they can all kiss my ass I will never get another car from them they can all go to hell they charge way to much for there cars and there not worth the price there pathetic and take advantage of you and now my car is still not drivable and I now have to pay out of pocket to get it fixed

Carver Toyota took great care of me this evening. Bryant the sales guy was patient and helped me…read morefind the right vehicle for me. Tim in finance did a wonderful job getting the deal done. No pressure or sales gimmicks from anyone. I love my 2025 Mazda CX-5. Thanks guys!

I'm writing this with deep frustration and sadness. I was sold a vehicle here by a salesman named…read moreMike, who outright lied to me about key details of the deal. I later found out I wasn't the only one--Mike had lied to multiple customers, which ultimately got him terminated. But the damage had already been done to me. Despite clear evidence that my deal was based on fraud, the dealership has refused to unwind the contract or make it right. Their position seems to be: "Yes, the guy lied to you, and yes, he no longer works here--but it's your problem now." Because of this, my credit is now destroyed, and I can't qualify for a mortgage or even decent rent. I have children I'm trying to provide stability for, and this one fraudulent sale has derailed that completely. I've contacted them numerous times, but their lack of accountability is shocking. This isn't just bad customer service--this is unethical business. They knowingly let the consequences fall on a working parent instead of taking responsibility for what their own employee did under their roof. If you care about your credit, your money, or your family's security, I strongly advise staying away from this place. This experience hasn't just cost me money--it's cost me time, peace of mind, and opportunities for my kids.