Horrible from the get go, they only want money (well actually I wasnt "good" enough to get anything…read morefrom them) So I went to Toyota, much better car and a great team AT TOYOTA. I will warn everyone I know to NOT come to this place, they dont care if you struggle and need a break. They did not do everything they could, Randy in finance was a complete jerk and would not break a smile, was only concerned about getting out of work on time. Did not put the customers needs first. VERY disapointed. Will never get another Honda because of it.

Been there twice, been disappointed twice. First time my car was making a noise obvious enough to…read morebe heard by me and some of my friends when they were around the car, I've been charged 120$ dollars to hear from them that they did not find anything and my car was perfectly fine, I was able to make the noise repeat itself a few hours after. Second time, I went there because I received a letter from Ford saying that I should go as soon as possible to a Ford garage for an airbag recall, I went there and the guy at the service desk (Travis if I remember well) has been really rude to me, almost saying that I was saying BS about this airbag recall and also talking about the passenger airbag whereas I never mentioned it (I was coming for the driver airbag as mentioned in the letter from Ford). I've never felt this unwelcome, I could feel that I was annoying them both time I went there and they are not even good at diagnosing an issue. Would definitely skip this garage to go to a more skilled, customer oriented one.

The staff was responsive and respective. No high pressure sales. If you are looking for a used car,…read morebe sure to visit this business.

From the owner: Payton Place Auto read more

Very disappointed with their service department. We brought our 2017 Civic in because the AC…read morestopped working. They charged $300 to test it. They told us that as a result of a class action lawsuit Honda extended the condenser warranty to 10 years. What a surprise they couldn't find a leak. They filled it with freon and told us to come back if there were any issues. Less then two weeks later it stopped working again. And wouldn't you know it they found a leak! But of course it MUST have been caused by a rock and therefore it is not covered by the extended warranty. So we had to spend a total of $1400 to fix this "magic" leak. Terrible experience with this service department.

The sales department was awesome and I had an amazing experience. But the service department is…read moreterrible. Terrible customer service and communication. Don't bring your car here to be worked on.

Every time we bring our car in for routine maintenance (oil change and tire rotation), they say it…read morewill take about 15-25 minutes. We can't take it anywhere else because it'll void our warranty. Without a doubt, it takes almost 2 hours every single time. The maintenance department doesn't communicate or keep you updated during the process. We made the appointment a week ago and they still didn't have a filter in stock to fit our car. Didn't start draining the oil until 1 hour and 15 minutes into the appointment. We were in the waiting room the entire time.

I wouldn't buy from this place again. Salesman was a nice guy but that's about it. The finance…read moremanager Gene, was rude and extremely pushy with the extended warranty. I told him off the bat I don't want an extended warranty, I've been buying cars for 2 decades and not interested at all. He rolls his eyes and get noticeably irritated that I didn't want or need to hear his reasoning for a warranty. He tries 5 times! to get me to get a warranty! I was trying to be polite as can be saying no thanks no thanks. Then I notice they slip in some BS $1800 fee that he doesn't mention, just points to where to sign. Rude scamming dealership.

We were stranded on the interstate going to Illinois. The staff were friendly, worked us into the…read moreschedule, diagnosed and fixed the issue in 5 hours without fleecing us. Thanks to them, the outcome was much better than we expected. Great job!

Preston was phenomenal and easy to work with. Thank you for the water and Dr. Pepper! Thank you!read more

Daniel Kolley is wonderful, great custom service! listened to what I needed in my purchase and got…read moreit taken care of.