This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

After doing extensive online research and shopping, a car on their lot caught my eye. It was to be…read morea graduation gift for my son. It was my first test drive. A 2016 Volvo XC70 Platinum. It drove beautifully with a few minor concerns. My salesman, Dolphus, was very helpful and mitigated my concerns. I expressed my concerns to him, and I made an offer. I LOVED the car. It had minor cosmetic blemishes, but it was mechanically sound and priced accordingly. Very safe and reasonably priced car. My concerns were taken care of, and before paying for the car, Dolphus insisted i take another drive. I did, and i payed for the car. My son loves it! And so do his friends. And now im jealous my son has a nicer car than me! Thank you Dolphus, and Automotive Connection, for making my buying experience wonderful, and my son's senior year of high school memorable!​

I wouldn't recommend coming to this dealership I had a appointment for a car and test and got there…read moreat 1:30 and was sitting there didn't even get to test drive the car around 3:30 I see the car I came for being sold to someone else they could have at least said the car was in the process of being sold when I called hours before instead of letting me make a apappointment for it and driving a hour and 46 and not even being able to test drive they are unprofessional and do not communicate.

I got ripped off for over $13000 for a 2014 Jeep wrangler Sahara. I don't feel like writing…read moreanymore but, JUST DON'T EVER GO TO THIS, SO CALLED BUSINESS! RYAN IS THE SALESMAN THERE! He will take everything you got, and screw your out of everything!! And so will the owner!! Under handed TRASH!! That's the only way to put it!!

Great experience when you stop in to talk to them about certain vehicles. The old man was nice, but…read moredidn't know much about the vehicle descriptions. Then came the financing part... I know my credit sucks. I received a text from Ryan and I assumed that this was all good news. Called later that day and they were unable to give me any news. Waited two more days, the old man said Ryan was almost done with a client. Mind you I mentioned my name every time I called. " Oh I will have him call you back give me five minutes". 24hrs later I called, "Oh he is almost done with a client please give me 15 minutes". I told the old man that you all ready told me 5 minutes and that had been two days. Have the courtesy to at least call back and say no. Horrible and WILL NOT RECCOMEND!

Amazing place to go to get a car. Kadija helped me the whole way and even got me a super low down…read morepayment. I Will be back this year to get another one.

I purchased a 2010 F350 from Imran back in August, only to find out when I attempted to trade it in…read morethat they sold it to me with frame damage. When I asked someone I was told there's nothing they can do about it, and asked if I checked the CarFax. Here's the thing, it didn't show up on CarFax, it showed up on Autocheck. They knew that, because they purchased it from the auctions where it's notated on the Autocheck report that it was announced at auction. I understand as is with used vehicles, but willingly putting people in a vehicle that would not adequately keep them safe in anything outside of a fender bender is just down right atrocious behavior.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

I have gotten 4 or 5 vehicles from this location. I have never had a problem with the staff. As…read morelong as you work with them on payments they will work with you. They have a pretty good selection of vehicles to choose from, they also have a list of businesses for repairs that give discounts for dealing with auto express.

I had a very disappointing experience with this dealership. I purchased a 2017 Chevy Traverse, and…read morethe transmission was bad. I took the vehicle back the very next day because it was having serious problems, but I was told there was nothing they could do to help me. I expected better customer service and for the dealership to stand behind the vehicle they sold. Instead, I was left with an expensive problem and no support. I would encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase.

I bought a car on July 18th and I haven't been able to drive it for a full week yet! Got on a…read moreSaturday it wouldn't start on a Thursday sent it to them on Saturday, got it back Wednesday now it's Friday and the same problem they fixed is happening again! Tomorrow will be 2 weeks I had the car.

Don't waste your time or money I brought a 2017 Ford fusion at the end of August 2024 and by…read moreDecember 15th it broke down needing a new transmission so we got it towed up there for them to fix it I picked it up today and those clowns stole everything out my car they was very rude about it of course I filed a police report and I wall be contacting the Ohio attorney general about this company I'm not playing with these people.

We bought a new 2026 Kia yesterday and the salesman we had was absolutely great. His name was David…read moreHodges. He was very nice and helpful in what we wanted. This is the second new vehicle we have purchased from here and we will not go anywhere else! David was the best, 5 stars!

Compare these reviews to Google. Everytime I'm in they offer a free oil change in exchange for a…read morefive star review and every time they offer horrid service. Schedule oil changes always take MINIMUM 90 minutes, most often I am there 2+ hours after my car is dropped off and they don't even touch it until 45 minutes. This place doesn't care about their customers or their reputation. Will NEVER buy Kia again.