DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

Best deal in town for buy here pay here in cincy! Loved the car selection and got a great car at a…read moregreat monthly payment. The best!

It was a much more pleasant experience than I feared. I have some knocks on it. They didn't charge…read morethe EV when I picked up like I asked. They did change the brakes (I think). They messed up the registration paperwork. Based on that I can't give them five stars.... But friendly staff, easy process and car was fine (I was worried I'd have to do more work but so far no issues).

After doing extensive online research and shopping, a car on their lot caught my eye. It was to be…read morea graduation gift for my son. It was my first test drive. A 2016 Volvo XC70 Platinum. It drove beautifully with a few minor concerns. My salesman, Dolphus, was very helpful and mitigated my concerns. I expressed my concerns to him, and I made an offer. I LOVED the car. It had minor cosmetic blemishes, but it was mechanically sound and priced accordingly. Very safe and reasonably priced car. My concerns were taken care of, and before paying for the car, Dolphus insisted i take another drive. I did, and i payed for the car. My son loves it! And so do his friends. And now im jealous my son has a nicer car than me! Thank you Dolphus, and Automotive Connection, for making my buying experience wonderful, and my son's senior year of high school memorable!​

Great experience when you stop in to talk to them about certain vehicles. The old man was nice, but…read moredidn't know much about the vehicle descriptions. Then came the financing part... I know my credit sucks. I received a text from Ryan and I assumed that this was all good news. Called later that day and they were unable to give me any news. Waited two more days, the old man said Ryan was almost done with a client. Mind you I mentioned my name every time I called. " Oh I will have him call you back give me five minutes". 24hrs later I called, "Oh he is almost done with a client please give me 15 minutes". I told the old man that you all ready told me 5 minutes and that had been two days. Have the courtesy to at least call back and say no. Horrible and WILL NOT RECCOMEND!

Bought a new to me 2016 Jeep Wrangler and I am thrilled! It was everything I was looking for. Great…read moreprice and customer service was top notch!!! No hassling and straight forward approach. Will definitely be going back for my next vehicle purchase.

Amazing place to go to get a car. Kadija helped me the whole way and even got me a super low down…read morepayment. I Will be back this year to get another one.

I purchased a 2010 F350 from Imran back in August, only to find out when I attempted to trade it in…read morethat they sold it to me with frame damage. When I asked someone I was told there's nothing they can do about it, and asked if I checked the CarFax. Here's the thing, it didn't show up on CarFax, it showed up on Autocheck. They knew that, because they purchased it from the auctions where it's notated on the Autocheck report that it was announced at auction. I understand as is with used vehicles, but willingly putting people in a vehicle that would not adequately keep them safe in anything outside of a fender bender is just down right atrocious behavior.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

DO NOT buy your vehicle from this place. My wife bought a 2105 Equinox!!They will not honor the…read morewarranty if something goes wrong with the vehicle. Engine went bad, theyTried to tell us we were past due on oil change, proved them wrong with a receipt from National Tire and Battery, said they would call us. No phone call, wife calls, they say we're voiding your warranty cause there was no oil in the engine. OK 1st we didn't get it changed in time, now proved you wrong So you go to no oil in engine. Should have led with that one. We have filed a complaint as of March 16th 2026 with BBB and the Ohio Attorney General! The car is in chapter 13 bankruptcy so we dont pay directly to Auto express anymore, thats why they won't fix it. So we also have a zoom call with are attorney tomorrow, who has said he has went through fraudsters like this many times!! Do not waste your money here!!

I would highly recommend them .They got me in the car i wanted .They worked with me on…read moredown-payment. They process is fast and easily. Everyone is very nice and professional. They have nice clean cars. I'll definitely be buying all my cars from them .Thank you Dana for constantly calling me to come get a car .I Love my car

Don't waste your time or money I brought a 2017 Ford fusion at the end of August 2024 and by…read moreDecember 15th it broke down needing a new transmission so we got it towed up there for them to fix it I picked it up today and those clowns stole everything out my car they was very rude about it of course I filed a police report and I wall be contacting the Ohio attorney general about this company I'm not playing with these people.

I had my car less than 60 days my car engine is out. They lied and said they did an oil change but…read morereally didn't. Yes I bought the car used but they said the car was good with no serious problems at all. We went to get it checked out and it said it was all good but I think what they did was simply reset the reader to say the car was in okay conditions. This place is a waste of money and time and the people working here are scammers. They will sale you anything to make a dollar even their souls. I hope everyone working for this company see just how crazy life can get. I pray that God shows them all just how everyone else whomever got a car from this place really feel. This is completely wrong and I rebuke this in the name of Jesus ‼

We bought a new 2026 Kia yesterday and the salesman we had was absolutely great. His name was David…read moreHodges. He was very nice and helpful in what we wanted. This is the second new vehicle we have purchased from here and we will not go anywhere else! David was the best, 5 stars!

Compare these reviews to Google. Everytime I'm in they offer a free oil change in exchange for a…read morefive star review and every time they offer horrid service. Schedule oil changes always take MINIMUM 90 minutes, most often I am there 2+ hours after my car is dropped off and they don't even touch it until 45 minutes. This place doesn't care about their customers or their reputation. Will NEVER buy Kia again.