Great RV service when we owned our Class A we purchased new from them,kept mine perfectly had no…read moreissues happy camper! Sam Smyth Lori Smyth Indian Hill Ohio

We bought a used 1 year old travel trailer here in August. I think we got a fair deal. However, we…read morewere told some things that were supposed to happen that did not. Here is the list. Interior cleaned- nope AC filters cleaned-nope All appliances checked for proper operation-nope ( the water heater was not plugged in) New battery- yep Checked for leaks- nope (rear driver side molding loose and seal broken, another even dealership found that, $160. Wi-Fi Ranger doesn't work, $100) New water heater anode- nope Rebuilt the Murphy bed- yep!!

Buying a car at Chevrolet of Troy was a very positive experience. Everyone was very kind and…read morefriendly. They listened to us and hear us about what we wanted and want we needed. Our sales person was Chad and we thoroughly enjoyed working with him! We recommend this dealership very highly.

Got an oil change and tire rotation done here in December. The service was fine and I was on my…read moreway. When getting an oil change and tire rotation a few months later, the chevy dealership in beavercreek, not troy, said that the hex bolts were too tight and they were going to break if they tried to get them off, so I told them to skip the rotation. Turns out, chevrolet of troy over torqued my hub cap cover's hex bolts. Fast forward to today, I got a nail in my tire and took it to discount tire to have it fixed and decided to do a rotation. They ended up having to break one of the covers off to remove the tire for a rotation because their allen key broke when trying to break the hex bolts loose. Another cap's bolts sheared off when they tried to loosen them. Came here to figure out a solution and was told by troy's service manager that because I didn't come back to this shop, they would not do a thing. Why would I want to come back to this shop after this? 13 years and this was a first! I figured that because this was a dealerships shop, they would know when to use power tools vs when to hand tighten something, but I obviously assumed wrong. Steer clear of this place. (note that the pictures are after the work from discount tire, but I'm not sure what "magic" chevrolet of troy would have performed to get a different result when 2 other places said this would happen...)

They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

I was looking for a used Hyundai Elantra to use for commuting. Wayne Alspaugh at the Ford…read moredealership helped me in negotiating a fair price on a very nice condition 2009 Hyundai Elantra. I've owned this car 4 months now and it serves me well. Thank you Wayne! Greg Woods

Took car in for transmission flush. Came out slipping/shuddering. Took back in replaced a couple…read morethings and it was still slipping gears. Took to another shop and transmission cooler cracked from their flush or whatever they did. Whole new transmission was put in from another shop and Dave Arbogast didnt even bother refunding or trying to fix situation. Definately do not rexommend service. Got car back a day late as well with an hour notice before they closed

The worst! Trky and Piqua locations cat even repair and repkace a Toyota Carolla bumper. This is…read morewho Allstate uses for collision repair or I would have sent car elsewhere after 1st shoddy work.Piqua gave it a go and has still failed me a 3rd time. The quality of work is still very poor for the amount of money psid to them

They did a horrible job on my car my paint is chipping my bumper is falling off and they told me…read moreit's not there probable and that the chips were from rocks I never seen my paint chip from rocks they were just horrible never taking my car here again

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly

Unfortunately, my experience was frustrating. I had tint installed on my new Traverse at the Troy…read morelocation, and after the initial installation I found scratches along both side windows and a chip in the windshield banner. I brought it back to have the issues addressed, but after picking it up, I discovered debris trapped underneath the passenger-side tint as well. I had to make multiple trips from Huber Heights to Troy to address these issues and ultimately had the passenger window redone at the Poe Avenue location. While the issue was eventually corrected, customer service did not provide any compensation for the repeated issues, inconvenience, or multiple trips required to get the installation done correctly. Hopefully, the company can improve its quality control and customer service when issues like this occur.

Terrible workmanship and very dishonest. The person at the counter told me that if I would get the…read morerust protection in addition to the window that I was getting re-tinted, he would have my car detailed for me. They then refused to detail it. He claimed he never said that. I had a bubble in my original back window tint from the Sun. I wanted the back window tint removed and replaced. The rep told me that I had to sign a waiver stating that, even though they used chemicals and a hot air gun to remove old tint, there was a chance that a small portion might not come off and would have to be scraped. There was a chance that that may damage the defroster. I asked him what are the chances that that would happen? He said the guy that was doing my job and 25 years of experience and it was extremely rare to cut through the defroster circuit. Based on his claim of "extremely rare", I signed the waiver. They scraped away nearly my entire defroster and antenna. Picture attached. I presented the window issue to two experienced tinting companies. They were aghast. Both said that they guaranteed that job had I done it with either of them, with no waiver. They said there are chemicals to remove old tint and you never, ever use a razor blade near a window defroster. It cost me $667 to get the window replaced so I can have a working defroster and antenna again. And another $139 to get it re-tinted. I can't find my bill right now but I think I spent over $800 with Ziebart that day. It cost me $806 to correct their terrible workmanship.