After a frustrating experience with a previous shop that failed to fix my car (2011 BMW 328xi), I…read moredecided to take it to Specialty Motorwerkes. From the moment my car was dropped off, the staff was professional, helpful, and friendly. They took the time to explain what was wrong with my car, what needed to be done, and why. I really appreciated their transparency and communication throughout the entire process. Not only were they easy to work with, but they also completed the repairs quickly and efficiently. Now, my car is back on the road and running well. I couldn't be happier with the service I received. Update: It's now been about 2 weeks since I got my car back and everything had been working fine, no lights on my dash whatsoever. Unfortunately ,my car broke down (went into limp mode) again. So, they fixed general issues, just not the issue causing it to breakdown. I thought about taking my car back but when my father called the first thing out of their mouths was talking about a charge for looking at it again. This being the 2nd shop I had taken it to and the 2nd time I was failed by a shop, I didn't really have the means to spend another few thousand on it. Very upsetting, I was considering this shop to be a go to for me.

Perhaps the new 'Specialty' is trying to rob customers instead of doing a fair service at a decent…read moreprice? DO NOT look at reviews older than a year; that's apparently the prior owners who actually worked with honesty and integrity. My van went in with what I already confirmed was 2 bad relays, a bad fuel pump, a leaking power steering pump (Toyota used ATF back then, which is highly corrosive) and a dead alternator from the PS leak. Unless you supply external power, it was key dead. With power, all primary safety items such as, lights, front wipers, signals, blowers front and rear, power windows & locks, buzzer, horn, and the radio work. The cruise control does not work due to an illuminated BRAKE on the gauge cluster disabling this for safety. I believe it's the emergency brake lever needing tightened, and a weak brake cable that might need replaced soon. On a bottle the van cranked started ran and held idle without issue. I- like many- assumed this was the same shop as it used to be. RUN! AVOID!! Dalton called a week after it was dropped off (and the van NEVER moved, the tires aren't marked by chalk but I confirmed their drop off position visually) and proposed orally $1197, (I repeated it twice and wrote it down) to replace the fuel pump, fix the AC (provided it didn't need an evaporator, oil to convert to R134- a common and uncomplicated process if the a/c system leaks have been remedied). I was highly concerned they didn't see the obvious ATF coating everything stemming from the PS leak, but Dalton said they'll go ahead and do the fuel pump and adjacent electrical, with the PS leak and full A/C cost TBD. Not unrealistic with a 40 year old vehicle, I figured if it needed converted to R134, they would need to replace the accumulator, need a conversion kit, have to replace any leaks in the AC system... this section was indeed left open. However... he NEVER gave the quotes in writing at this point and by law I should have been entitled to those to see what he was saying on the phone. There is ZERO POINT putting another new alternator on without actually fixing the issue. NONE! He assured me on that 8/29 that he would be directly in contact when the PS issue was verified and quoted out. Nothing for nearly another week, so on 9/3 the van again was visually confirmed as not moved. I call for a status update. No mention of the supposedly 'approved' additional charges at that time. Nothing in writing... 9/4 he calls back and the 'initial' cost somehow went up to $1917 (again- nothing was provided or agreed to in writing at this point) and now we're looking at upwards of $3200 with no guarantee of the scope or scale of repairs- saying it may end up more. What was NEVER agreed to was the fuel system costs that only NOW SUDDENLY appeared after I rejected the $3200 quote. In their system he is able to manipulate what I supposedly agreed to, to show as "agreed" and checked off. That's right- his own software gives him the ability to back up his lies!!! PROFESSIONAL CON ARTISTS!! There are zero part numbers in their supposed 'estimate.' No labor times; no credits for overlapping operations (such as if you take of an alternator, the belts already have to come off). An honest and transparent shop will always be up front with you and disclose these things. Good techs make more money by being accurate and efficient with diagnostics and repairs... So just to recap: he is demanding $685.01 for a van that has NEVER had a wrench turned. He checked off without my authorization a $467.56 charge for "additional time you approved last we spoke." Dead lie here... So I proposed 2 hours plus tax to be done as-is where-is; there was a mutual expectation up until today that I'd have a van running, starting and stopping, and at least a full picture of A/C costs estimated for somewhere in the neighborhood of $1200 plus some shop fees taxes etc. Nope! Now he says I have to pay in cash (knowing this is EVIL!) AVOID AVOID AVOID DISHONEST PEOPLE

Super high price charged for out of state vehicle - Sprinter: $1100 just to change fuel hose…read more"assembly" and they couldn't diagnose issue with the engine not being able to start! They told me it would be $25,000 to replace the motor with a remanufactured one. No written quote given. Use Mercedes-Benz in Westchester instead if you need service!!!

The service we received was truly exceptional. Their attention and care far exceeded even the…read morehighest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!

Took my 2011 Es350 in for a battery light on. I suspected…read moreit was either the battery (2 year Lexus battery) or alternator. They put a drain on both, which is fine, but didn't put a hard pull on the alternator so it check out fine. Cost= $200 Light came on again. Took it to a local shop I trust, alternator failed on a hard pull. Lexus just wasn't thorough enough. Disappointing

Owned my 2008 is350 for 15 years. The subwoofer was having issues so I took the car in to replace…read moreit 10/2023. Cost $1,500 to replace 1 speaker. 6/2025 I took the car in because the subwoofer sounded worse than the first time. They charged me over $100 to tell me there's nothing subwoofer had an internal malfunction and there's nothing they can do because it's outside the 12 month warrantee. So very disappointed in the quality and service of Lexus. Poor quality, poor service.

They have always been an outstanding dealership and they're very honest! Even taking care of old…read morecustomers that have traveled for many miles.

Wagner's was great. They were quick to meet me when I pulled up to the service area. While I…read morethought I had an appointment, I wasn't in their system but they took me and got me in and out inside of an hour. I really didn't get a chance to settle in to work while in their lobby before they were calling my name. They offer a no appointment "basic service" option where if you are just getting simple oil and filter changes and tire rotations...you don't need an appointment and man...they are busy. While I was sitting there it was a constant stream of cars coming in for service. We will keep bringing our Subaru here as long as things continue to go well. I have a '22 Forester so I wasn't surprised that nothing was found...but as my car ages...if I feel the pressure of "all these repairs to keep my car functional" I will not be impressed.

Highly satisfied! They worked around my schedule and got my car done quickly. I got it back looking…read morebrand new. The inside literally looked like I had it detailed. He was very personable and caring and also gave me insurance advice. Will definitely be returning to this location if I ever have any car troubles in the future. I recommend!!

We were in constant communication with Nate Burt at Liberty Collision Center in Franklin, Ohio. He…read moredid a great job not only fixing the car that insurance wanted to total, but advocating for us to repair the vehicle. The car looked perfect when it was returned to us. We appreciate all that he did to help us in a terrible situation. We will always return, if ever necessary, to Liberty Collision Center in Franklin, Ohio because of Nate and Heather. I also want to give big time credit to the staff that repaired the vehicle. They truly have a gift to make something that is broken look brand new again. We feel whole again! Thank you Liberty Collision Center!

I had an issue where the exhaust pipe broke due to rust between the engine and the muffler. I…read morecalled Big Al's and communication was great during my initial phone query, drop off, when they called with the estimate and during pick up. I asked them to also provide feedback on overall rust condition under the vehicle. They took a look around and gave me a thumbs up. I appreciated the extra service. Overall the service was done quickly, the cost was reasonable and the initial estimate was accurate.

I took my 2005 pickup truck in for an exhaust system estimate and dropped it off. I advised the…read moreguys at the counter that because it's a high mileage vehicle I'd appreciate if they can keep the price as low as possible. They gave me the feeling that were truly listening to me, making eye contact and were very courteous. They pulled it in almost right away and on my way home they called with an estimate surprisingly low and explained how and why they were able to keep it at a minimum. I gave them the go ahead and less than two hours later they called to say it was done. They also texted an app to me, making the credit card payment process super easy. My truck is so quiet now I'm afraid I'm going to hear whatever else may be wrong with it (smiling). I am totally sold on Big Al's and have already started spreading the word to my friends and family. In one afternoon they restored my faith in the service industry that there are a few businesses that are actually focused on customer satisfaction. Thank you Big Al's!!!

I've used their service department for my Land Rover maintenance and repairs. Scott is very…read morefriendly and helpful. Maintenance finished quickly while I sipped on the Highlander Grogg coffee, one of my favorites. Makes waiting on repairs not so bad. :)

I take my Porsche 911 Carrera S here to get serviced and I can not say enough nice things about…read morethese people. The service manager is well informed and always spends extra time with me talking about MY car! The waiting area is extremely hospitable with a nice accessories shop to browse. They also have several styles of coffee (hot!) for your enjoyment. The last timei I was there for an extra key program and frunk button replacement I was sad I was ready to go so quickly. Their detail to customer service will soon make them an example to the industry on how customers should be treated. I wish I had met them many vehicles ago. Also , they gave me a Jaguar XK as a loaner when I had my annual service done. I hesitated returning that car.

I took my car in due to a clunk in front and I ended up paying 50 dollars so he could rearrange…read more"some bolts and screws that were wrong." I ended up going to Miamisburg Auto, who diagnosed it as my engine mounts, ( fifth auto mechanic to diagnose vehicle) As soon as I left the lot, I heard the same noise. Which would only mean nobody drove it- anywhere. I was already a year into the issue and almost two grand in unnecessary repairs... I left feeling unheard, under estimated as a female and tired of the auto repair industry as a whole. Trying to get an honest mechanic these days is like trying to save money with the current cost of inflation... a pipe dream.

Get it done right the first time, no scam or over priced,best in Miamisburg, Ohio arearead more