The most sincere pleasant place to do business with were they always put there customer needs and…read moreconcerns first. I would overwhelmingly recommend this business..

Very Very Dedicated! A dear friend of mine lost her father…read morein a car accident & we were at the visitation at the funeral home today (Sunday). There was a good turnout & my friend was seated in a chair next to her daddy's casket greeting people. I saw a man & woman walk up to talk to her & then hand her a card & leave. Since lots of people were doing the same thing, I thought nothing of it until she walked over visibly shaken. I asked if she were OK (still thinking that her emotions were raw from the day) & she handed me the card below. Apparently, her father had a loan with this company & had used his car as collateral (yes, the car he was killed in). These fine folks had shown up at the funeral home to ask his daughter RIGHT IN FRONT OF THEIR CUSTOMER'S CASKET how she was going to settle this debt. Now that's dedication

Zach is highly recommended and made our car buying experience simple and wonderful. Answered all…read morequestions and was very thorough, honest and upfront with everything. If you go there ask for Zach and I'm certain you will receive the same treatment as we did. Super guy!

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

Horrible customer service. Service was completed and no one called, I called only to find out that…read morecar was complete and they thought I picked up the vehicle ‍

I made an appointment at Bob Hook to get my car's airbag recall taken care of. They got me in…read morewithin a week, at a time convenient for me. Arriving at the dealership, I was greeted kindly, and ushered inside. I had to wait at a service desk while the employee completed some calls. To my right were several guys who worked there, not busy, standing around shooting the sh!t. I overhead them say something to the effect of, "Those Hispanics, they triple our billable hours, hahaha." I'm not sure if tripling billable time was supposed to be good or bad, but it didn't feel like a good thing. A Latino man who also worked there was walking by at that moment, and they said "Right, (name)?" And he nodded and kinda looked beaten down as he headed off to wherever he was going. It felt really uncomfortable to witness. My car was taken care of very well, and the staff I interfaced with were friendly and courteous to me. I was, however, put off by the casual racism (and in customer-facing spaces no less). I appreciated their help with my car recall, but I'll find somewhere else to take it next time.

Excellent experience working with Jonathan and the team on a new vehicle purchase. Excellent Dealer…read morewith a great reputation! A +

Craig & Landreth sold my 18-year-old daughter a junk vehicle. It leaked oil and had multiple…read moremechanical issues immediately. When she tried to take it back to have it addressed, staff treated her poorly and attempted to charge her for repairs. She was in tears. This was her first car--purchased with the entire $5,500 she had worked over a year to save during her last year of high school. She had no money left to fix a vehicle she had just bought. We contacted the previous owners and learned Craig & Landreth had paid less than half of what they sold it to her for--and made no repairs before reselling it. When I spoke with Joey, his response was essentially, "That's the risk of buying a used car." I reached out multiple times seeking some form of remedy. No meaningful effort was made to do the right thing. My family had purchased several vehicles from Craig & Landreth before and trusted them enough to send our daughter there for her first car. That was a mistake. They took advantage of a young, first-time buyer and sold her garbage. That $5,500 was everything she had. Watching a company show zero conscience about taking it from an 18-year-old speaks volumes about their character. The experience was devastating for her and permanently soured what should have been an exciting milestone. We eventually repaid our daughter ourselves because we felt awful for referring her to a business that treated her this way. I reached out to Joey again recently--still nothing. It's especially disturbing to see him publicly brag about spending $3,000 on a cheesecake for charity while showing no remorse for ripping off an 18-year-old fresh out of high school for $5,500. I guess one makes for a better photo op than the other.

This place is a joke. The sales people are morons and the finance guy is a con man. He turns the…read moreheat up in his office and bombards you with different warranties that make no sense. If you listen to him he makes it sound like the car you just bought is going to fall apart. Go somewhere else to buy a Subaru.

Waited a very long time just to get an appointment with the dealership, assuming my 2015 Forester…read morewould be in good hands. I wish now I hadn't wasted my time. They assured me that replacing the CVT valve body would resolve the warning lights on the dash. When the replacement failed on the test drive, then they checked the CVT fluid and told me it was two quarts low and that I now needed a whole new CVT--for $9,000. It seems they skipped a critical step by not checking the fluid before replacing the valve body. The service manager was condescending, insisting there's no dipstick to check the fluid... as if I'd just accept that ridiculous comment, especially when they managed to check it right after their repair failed. I was offered a $2,000 discount on a new CVT, which is still absurd given the car has only 121,000 miles and the issue is a known Forester defect. Bottom line: stay clear of Bachman Subaru if the staff is the same as of December 2025.

Bobby Newton was very helpful and stayed well past closing to help me get a great Limited Edition…read morevehicle. He helped when no one else would. I highly recommend you ask for Bobby Newton because he truly can help you.

From the owner: We specialize in buy here pay here car sales, and second chance financing…read more People that for one reason or another can't get financed through a conventional bank, can count on us to have alternative methods for them.

Five-Star Review for Courtesy Cadillac…read more I recently purchased my car from Courtesy Cadillac, and once again, the experience was outstanding. My salesperson, Matt, has been assisting me for a number of years, and I have now purchased my last four Cadillacs through him. Each time, he has done a remarkable job. Matt exemplifies superb salesmanship, professionalism, courtesy, and patience. He takes the time to ensure that every detail is handled with care and that the entire process is smooth and stress-free. His dedication to customer service is truly exceptional. I want to give a big shout-out to Matt at Courtesy Cadillac for his continued excellence. If you're looking for a dealership that values its customers and provides top-tier service, I highly recommend Courtesy Cadillac--and be sure to ask for Matt!

Purchased a CT5T from Courtesy Cadillac Louisville. Had an…read moreamazing Sales-rep Chris Blake. He was very knowledgeable about the CT5T, pleasant, funny, very personable (which I love about a business). We didn't feel like we were interrupting his day or trying to push us out the door. We feel like he was honest about any questions we had. Made our experience very easy and smooth. A very sincere person. We'd definitely do business with them again. Thanks Chris

I thought the overall process was really nice and easy to do. I enjoyed doing it mostly all online…read more The Carvana staff were nice and helpful with the whole process. I do feel like the vehicle was a bit overpriced, I did not like not having the option to be able to negotiate with the price, and I think that the shipping fees should have went towards the overall price of the car. However overall the experience was different than any other car buying experience that I have had and instead of having to drive around to shop for my cars, I was able to look at one place online that had it all! I would recommend Carvana again.

Went here to pick up my wife's Mercedes. Super turned off by the experience. For one the employees…read morelook sloppy as f$&k. It's not professional at all. I felt like I was at some used car lot in the hood. Two- we spent good money on this car, and they did an absolute HORRIBLE job cleaning the car. It was so bad that we have an appointment on Monday for a mobile detail crew to come to the house and do what they should have done. The car was so dirty I honestly couldn't believe they gave it to us that way. I didn't say anything at the time because I just wanted to get out of that business. Definitely won't get a car here again... Update we returned the car..