Great service. Best car buying experience Ive ever had. It was fast easy and the car delivery was…read moreseamless.

Excellent Car-Buying Experience with Carvana!…read more I had a great experience purchasing my car from Carvana. The entire process was smooth, easy, and convenient from start to finish. The website was user-friendly, the pricing was clear, and I appreciated being able to shop for a vehicle without the stress or pressure of a traditional dealership. One of the best features was the 7-day return option, which gave me extra peace of mind and the opportunity to make sure the car was the right fit for me. The customer service was helpful, and the entire buying process was straightforward and hassle-free. Overall, I'm very satisfied with my experience and would definitely recommend Carvana to anyone looking for a convenient and stress-free way to purchase a vehicle!

I decided I wanted to trade in my car and I was getting offers around $7,500 from many places…read more I filled out all the information on Carmax.com to get an appraisal and they offered me $9,000. I showed up and within an hour, i was on my way home via LYFT that they covered with a check for that amount. It was quick and easy. I would recommend giving it a try!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

AI attendants are not for me. I took my Honda to a local shop who answers the phone with a human…read morefor a new timing belt.

Unethical and manipulative (straight lies) from the sales team. I would not purchase a peanut from…read morethem without having a personal mechanic and lawyer read every detail and inspect the vehicle. This is a complete loss for me which is fine but beware Debbie and Justin lie and promote/protect unethical and manipulative sales tactics

I scheduled an appointment to get my Elantra serviced. They looked at it two weeks later. I called…read moreevery other day to get a status update and they did not return calls. They actually said they didn't calls and there was a problem with the phones. I spent $4000 on the massive repairs. two months later it broke down and they said it was the cam shaft. Another $3000. When I asked them why they didn't see that the cam shaft was having problems 2 months ago and that checking it was indicated for the mileage they had a bs answer after waiting 2 hours to talk to the manager. I understand that car repairs are a racket. I can shrug off a rigged system and even corner-cutting, shoddy work as part of a bigger problem. But, at the end of the day, I cannot excuse the extreme rudeness and lack of concern by the staff. That's something free and within their control. Don't take your car here. For many reasons.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

I needed a new tire for my 2023 Equinox. Since a side-wall puncture can't be fixed, and even…read morethough the tire had less than 6,000 miles on it, a new tire was in order. I called the original dealership to get a new tire but I wouldn't be able to get in until 4 days later. I live about 15 minutes from Bachman, so I gave them a call. I ended up talking to Ethan and he took some information and after a while said that he had the right size in a different brand if I wanted it quickly. When you're talking a consumer vehicle like an Equinox, a tire is a tire, so I said that's OK. I mentioned that they didn't have available service appointments until late Friday or Monday and I didn't really want to have to keep putting air in the tire. Ethan said, "Tell you what...when can you come in? We'll manage to get you in to it'll be fixed before the weekend". I arrived at 10am the next morning and met Ethan, who took some information and my keys. I went to the customer waiting area while they replaced the tire. I expected a couple hour wait so I brought my work laptop so I could be productive. The customer waiting area is enormous, with probably twenty chairs for those whose cars needed attention. There's a snack vending machine, a soda vending machine, and coffee and water available. There is also available power and a couple computers for use while waiting. On the wall, an 85" television tuned to Rachael (well, except for me. I just put in my earbuds and listened to jazz music). Free wi-fi is available for those needing a connection. The chairs were comfortable, if a bit low, but once I sat down I didn't plan on moving. About an hour-and-a-half later Ethan came out called my name. The care was done! Conveniently the cashier's desk is located immediately adjacent to the waiting room. I sign a couple pieces of paper and pay them the $230 for the tire and I am OUT the door. This was my first service experience with Bachman and everything went great. From Ethan fitting my into a crammed schedule to the 3 minutes it took me to check out, I have no complaints! I think I know where I'll be bringing my Equinox for services!

At first, our experience with the sales team was a good one. So much so that we bought a Second…read morevehicle later. Unfortunately, our negative experiences have been with the Service Department. We've had to visit twice and both times they refuse to give us a vehicle as a loaner or even try to offer an option. Not only will they not provide a loaner, but they don't even try. They say that's their policy and that's it. These are business vehicles and we cannot be without Transportation. You would think that purchasing a vehicle over $100,000, The dealership would offer a little better service.. We will have to rent a vehicle for our business while they take their time diagnosing and fixing our brand new vehicle. Very disappointed. We won't be buying a third from there for sure. We will seek another Chevrolet dealership with a helpful, Service Department.

We bought a 2013 Ford F-150 Super Crew Cab from Margaret at the Blankenbaker location. I was…read morewanting a different vehicle than the one she was recommending. After she told me to research the EcoBoost versus the 5.0 liter, I saw that she was right one target. We bought that vehicle from her and could not be more pleased. That was a few years ago and it is still going strong and out performing any truck I had previously owned.

Good location. Limited parking, lot is private but share…read morebetween cars for sale and customer parking. Staff is friendly, personable, professional. I enjoyed working with them and know all by name. They are prompt and I top of paperwork. I did finance through Enterprise it was quick. The application price was fast and painless. Ask for current promotions. Good selection of vehicles, when I go to larger dealerships it can be overwhelming with so many choices. Ask for Blake

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!