In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I have previously purchased cars from CarMax so I went back........Big mistake! I was greeted at…read morethe door and I was asked? Are you working with any salesperson? I said No so the gentleman said "well I can help you. I knew what I wanted to test drive so I explained to this salesperson and he retrieved the vehicle from its place on the lot. He didn't tell me he had to jump start it........ I test drove the vehicle and they evaluated my trade in. During the test drive I asked the salesperson what route people usually take. He told me he was new to the area and didn't know the streets. (You would have thought that was part of the training!) After the test drive I was told how much my trade was valued so I agreed and completed the paperwork for the purchase. After completing the paperwork I was waiting for the car to be brought up to the area where I could drive off. However........the car wouldn't start. The battery was dead. So the salesperson told me I could pick up the car the following day - they would replace the battery. He explained that service would have it ready when they opened at 10:00am. I arrive at 10:00 to complete the sale and pick up the car............I have my vehicles titled in my revocable trust. So the person in the business office asked me if my Wife was with me? I told her No it wasn't necessary. She then told me it was necessary. Another person in the office actually looked at my "Certificate of trust" to see that I am a Trustee and either Trustee can sign! (Again, you would think people in the business office would be trained!) Then I was told the car wasn't ready............they requested I go get a late breakfast! They admitted to not knowing the car needed service. Needless to say I could not understand how a Customer buying a Major Asset would be treated this way! I left before I said something unpleasant. While having my "late breakfast" I received a text telling me they ordered a battery and were waiting on it to be delivered! They would contact me after the Service Dept installed the battery. Needless to say I did not buy the car. WORST CAR BUYING EXPERIENCE EVER ! I left and went to Bachman Hyundai in Jeffersonville and purchased a Hyundai Santa Fe.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They…read morecharged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs.

I scheduled an appointment to get my Elantra serviced. They looked at it two weeks later. I called…read moreevery other day to get a status update and they did not return calls. They actually said they didn't calls and there was a problem with the phones. I spent $4000 on the massive repairs. two months later it broke down and they said it was the cam shaft. Another $3000. When I asked them why they didn't see that the cam shaft was having problems 2 months ago and that checking it was indicated for the mileage they had a bs answer after waiting 2 hours to talk to the manager. I understand that car repairs are a racket. I can shrug off a rigged system and even corner-cutting, shoddy work as part of a bigger problem. But, at the end of the day, I cannot excuse the extreme rudeness and lack of concern by the staff. That's something free and within their control. Don't take your car here. For many reasons.

Sad situation if you ask me, A young mother just graduating and putting homelessness in the past, I…read morewas gifted a car by MY CHURCH!!!!! (2013 Chevy Cruze) 2 days after i got the car the cars oil & antifreeze leaked EVERYWHERE!!! Not only that but my car was ticking since the 3rd day i got it, So i took my car in and they had it for 4 DAYS!!! They did a $8,000 job on my car sealing the oil, just to turn around and be driving away and 10 minutes into my drive my car was smoking WITH MY KIDS IN THE CAR!!! Smoking so bad i had to pull over and get my kids out and wait 30 minutes in the hot heat for a tow truck to come, Fast forward to a week later my car was leaking again, I sent it back they say they see nothing and that they drove the car, No way they drove the car because it was having trouble accelerating since the day i got it aswell as having a tick, Sent it back they had it for maybe 2 hours and called and told me to pick up... Tried to say it was my fault and put too much oil but thats funny because we didnt even put oil in it. Enough to make it 3 minutes down the road is all, In hopes of working and getting my life together and doing right!!! Everytime i have took it they told me NOTHING IS WRONG!!! So i took it to someone else and they tell me the code P0324 popped up, TAMMY WAS THE SALESWOMEN - She was so content of keep saying we may have to switch you with something else... But always said nothing was wrong so they wouldnt have to do that. I took it about 5 times before they said "Its been 30 days, We cant do anything" forget it and took it elsewhere - They took from a great church and great people who helped me so much in my life and thats what really hurts me. the 2nd tme i took it the guy unplugged the scensors... He stated "So it wouldnt be a distraction and light up like a christmas tree" but yet thats what i need on in order for things to pop up like the CHECK ENGINE LIGHT!!!! The same guy then told me "You can expect a new car for (the price we paid) But nobody ever asked for one but if you charging someone as much as we payed WE WANT A WORKING RUNNING CAR!!!!!! they kept messing around until the 30 days was up so then they wouldnt be responsible. Its way more then this that has happened but im limited to what i can say. If they would steal and screw over a church who else would they do it too!! Also called the manager for weeks and i got no answer until i said something about getting a attorney and i tell you not even 10 minutes later i got a call from the man i been calling for weeks!!! 2013 Chevy Cruze - Its a sad world out here anything for a buck!!! I mean what if the car would have blown up with my kids in the car? Like im so confused - So the diagnosis i got was accurate to why i was bringing the car in every week for ticking noise. I may need a whole new motor!!! DO NOT BUY A USED CAR FROM THIS PLACE!!!

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

I needed a new tire for my 2023 Equinox. Since a side-wall puncture can't be fixed, and even…read morethough the tire had less than 6,000 miles on it, a new tire was in order. I called the original dealership to get a new tire but I wouldn't be able to get in until 4 days later. I live about 15 minutes from Bachman, so I gave them a call. I ended up talking to Ethan and he took some information and after a while said that he had the right size in a different brand if I wanted it quickly. When you're talking a consumer vehicle like an Equinox, a tire is a tire, so I said that's OK. I mentioned that they didn't have available service appointments until late Friday or Monday and I didn't really want to have to keep putting air in the tire. Ethan said, "Tell you what...when can you come in? We'll manage to get you in to it'll be fixed before the weekend". I arrived at 10am the next morning and met Ethan, who took some information and my keys. I went to the customer waiting area while they replaced the tire. I expected a couple hour wait so I brought my work laptop so I could be productive. The customer waiting area is enormous, with probably twenty chairs for those whose cars needed attention. There's a snack vending machine, a soda vending machine, and coffee and water available. There is also available power and a couple computers for use while waiting. On the wall, an 85" television tuned to Rachael (well, except for me. I just put in my earbuds and listened to jazz music). Free wi-fi is available for those needing a connection. The chairs were comfortable, if a bit low, but once I sat down I didn't plan on moving. About an hour-and-a-half later Ethan came out called my name. The care was done! Conveniently the cashier's desk is located immediately adjacent to the waiting room. I sign a couple pieces of paper and pay them the $230 for the tire and I am OUT the door. This was my first service experience with Bachman and everything went great. From Ethan fitting my into a crammed schedule to the 3 minutes it took me to check out, I have no complaints! I think I know where I'll be bringing my Equinox for services!

At first, our experience with the sales team was a good one. So much so that we bought a Second…read morevehicle later. Unfortunately, our negative experiences have been with the Service Department. We've had to visit twice and both times they refuse to give us a vehicle as a loaner or even try to offer an option. Not only will they not provide a loaner, but they don't even try. They say that's their policy and that's it. These are business vehicles and we cannot be without Transportation. You would think that purchasing a vehicle over $100,000, The dealership would offer a little better service.. We will have to rent a vehicle for our business while they take their time diagnosing and fixing our brand new vehicle. Very disappointed. We won't be buying a third from there for sure. We will seek another Chevrolet dealership with a helpful, Service Department.

Good location. Limited parking, lot is private but share…read morebetween cars for sale and customer parking. Staff is friendly, personable, professional. I enjoyed working with them and know all by name. They are prompt and I top of paperwork. I did finance through Enterprise it was quick. The application price was fast and painless. Ask for current promotions. Good selection of vehicles, when I go to larger dealerships it can be overwhelming with so many choices. Ask for Blake

I love this group of professionals. I just bought my 3rd Vehicle, and my mom has bought 2 and now…read moremy oldest daughter. I will forever get my vehicles from Enterprise. Thanks Blake Weeks for the first experience that caused me to return and also to Xavier Bonds for making it happen the second and third time. You are the best.