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    CarMax

    3.4 (80 reviews)
    Closed 12:00 pm - 7:00 PM
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    Emily H.

    This was the most low stakes car sales experience that I've ever had. Aside from the stack of papers to sign, it felt like we were shopping just like we would for anything else, without negotiations, straightforward. After keeping an eye on several dealership websites and general car websites, my husband and I found a 2016 Subaru Outback with the mileage and trim I wanted for sale for a great price on Carmax's site. Best yet, the car was actually in Louisville and not another regional Carmax location. We were able to easily make an appointment to test drive it via its website, and when we did make the appointment, the car was taken off the site, which gave us some peace of mind that it wouldn't be sold before we could get there. I was also able to get pre-approved for financing in less than 15 minutes on its site. So when we arrived, the car was waiting for me. Our salesman gave us the keys and let us take it for a spin by ourselves for 20 minutes. We decided to buy it based on the test drive, but if we needed more time, we could have taken it for a 24-hour test drive. And I still have 30 days to return it for any reason. The salesman gave us space to make our minds up, without any input or pressure. The price was what it was -- no quibbling. The majority of the staff wore masks and/or were behind plexiglass barriers, and there were extra masks and hand sanitizer on hand if any customers wanted them. I'm happy with my purchase and how easy it was. I would definitely go back to Carmax.

    Binio L.

    I was impressed with this location. Upon arrival, greeted to see what I was there for, everyone wearing and following covid guidelines. Daniel helped me step by step and then Tanner checked out all the details on my car from inside to outside to engine working etc. In about 30 or so minutes later I had my check and all my paperwork from the really nice and professionallady from business office. My car was sold in an extremely simple to follow process. The offer was upfront no gimmick and very detailed explanation. I was truly surprised and pleased with their level of service and attention. The place is very clean, ample and even though I already had my car replacement I checked it out and they have tons of cars to offer. I, for sure will check them out again on my next vehicle search.

    Expansive lobby and well staffed.
    Eunice L.

    Excellent place to buy your next car! Our salesperson was Zach Henry and recommended him very highly. He was friendly, knowledgeable and no high pressure sales pitch. He made car buying easy for a change! The dealership was super clean and organized. And our transaction went fast and smoothly. Definitely worth stopping in as their inventory is vast.

    I didn't know this was going to be a problem
    Lupe R.

    Stay as far away as you can from this Dealership! While I am a little perturb about the situation I am currently in. I may say the the sales people that handled my purchase online and in the store have done a wonderful job at getting the truck that I wanted in to the store from another Carmax in Indiana. While in the store on Friday the 29th of May I Purchased my truck. When filling out the documents for the truck the sales person forgot to mention a little recall my truck has. One for the cruise control that gets stuck and another for the tail gate that has a part which may fall off if not looked at. It wasn't until the person handling the finance told me about it. They made it sound like it was nothing too bad and I could take it to any dodge dealership and they would fix it. (pretty sure if I wanted to take part of my day off work and redo my personal schedule to fix a pre existing problem on the truck I'm purchasing, I would have just purchased new) But Here I am. Now here comes the good part! (sarcasm) I get into my 2018 Dodge Ram 1500 and the the truck makes a loud noise behind the wheel well on the truck and the touch screen is stuck in a double screen rendering it useless. I thought maybe it was a fluke. Sine you know... Car Max says they do a big inspection (something like a 120 point inspection) But I turned the truck off and on and it wounds worse every time and the screen is still stuck. I am told on Saturday that the service department does not operate on the week end. So I go with out a radio and a back up screen or anything to do with the touch screen. This is just the beginning. Now on Monday the 1st of June I get told that my truck would not take that long to fix. I told them I can't wait around. I have a job and need a rental. SO they give me a run down Van that smells like dogs lived in it. At this point I just want my truck fixed so I take the rental. Now Tuesday rolls around and I'm told my truck is fixed. I go pick up my truck and drive it home after work. Wednesday the 3rd of June I get into my truck to find my screen again in the same situation. At this point I am highly disappointed in not getting the situation rectified. To top it off I find that my door was not locked. I try my key Fob to try to lock it and neither the passenger door or driver door lock with the key Fob. It only locks the two back doors, meaning every night when I locked my truck it has never been secured when locking it. Sunday 7th of June I had no choice but to go into the store again to get the key fob fixed and the lock mechanism fixed. Also get the split screen fixed again on the console of my truck. During each moment that the truck has had this happen on the screen I have made videos and pictures with time stamps with my watch in from of it so that they can see that it has been happening and sent it to their email. So they can see them. The email Belongs to Judy one of the service people that works there. Which is really nice might I add. (side note: They did fix the loud noise behind my wheel well. They said something was loose so they had to tighten it up.) Tuesday 9th of June Radi the Service manager calls me and lets me know that they can't replicate the issue of the screen. But they have sent it over to Commonwealth Dodge to get the issue fixed. I tell him that I have sent numerous pictures of the screen and videos that I have made of the screen through out the day. To check Judys email so he can see what I am talking about. On this same day I am told they had to replace the whole wires that lock the doors to my truck. I don't know if its fixed since I have not seen my truck. TODAY SUNDAY 28TH OF JUNE..... Today marks the 21st days since my truck has been in service for the touch screen which I've been told is on Order with Commonwealth. Also Sarah is at the wonderful associate that has been tasked with calling me intermittently through the week to let me know the part has not come in to the dealership for them to fix it. There is also no ETA on when the part would be in. Dodge so they can completely replace the whole thing since its broken. I have been patient for 21 days. But put yourself in my shoes. I don't have a product that I paid for and have been driving a loaner that they have provided. If I wanted to drive a loaner I would have just went out and leased a car and purchased one. Instead I came to your lot to get a Quality product that has been broken since day one! You have failed with my purchase and customer satisfaction. CARMAX MANAGEMENT what will you do for me!?

    Jazmin S.

    I had a great experience buying with CarMax. I did five test drives before finding the right car and they were patient and not pushy. Setting up an appointment online was easy and we rarely had to wait long when we arrived before someone came to greet us. I got a great car and a good rate and CarMax made everything simple.

    CARMAX SERVICE TEAM IS DANGEROUSLY INCOMPETENT DO NOT USE! A "popping" sound came front the front end of my vehicle when turning. I had purchased the vehicle from Carmax with extended warranty, thus had their service team diagnose and fix the problem. Carmax kept saying it was an "axle" problem and allegedly replaced axle shaft assembly FOUR TIMES. The 5th time we took it to Ford Obrien, and they diagnosed the problem within 15 minutes. Turned out the axle was not the problem but the steering rack had BROKEN CLEAR THROUGH. Obviously the vehicle was not safe to drive, even after 4 "repairs" from Carmax. Obrien fixed the issue and I have had no problems since from it. HOWEVER, the turbo was replaced last year by Carmax, but we just found out they did not install the filter (parts invoice below clearly shows a filter was not included hence not installed) and used the wrong stud/tightened it too tight on the valve cover, causing it to crack and leak oil. We took the vehicle back twice within the year for smelling burning oil, and Carmax said engine was covered in oil but it was fine, just needed to be cleaned. Turbo went completely out last week while driving on the interstate. Now I am fighting Carmax to at the very least pay Obrien to fix it, and I do mean fighting!!! Carmax will never touch are vehicle again. CARMAX LOUISVILLE KY SERVICE TEAM IS DANGEROUSLY INCOMPETENT, IF YOU CARE ABOUT YOUR FAMILY'S SAFETY CHOOSE ANOTHER DEALERSHIP.

    This is the awesome DeWayana who did such a fabulous job-not once but twice!!!
    Marie N.

    Review Update: I'd give them ten stars if Yelp offered that! Customer service is a really big deal for me, plainly put, but its customer service that can make or break a business. I cannot stress enough how much of a diamond DeWayana is; she is going to go far in the world. Since my first review for CarMax; I received a lovely thank you note from DeWayana for the review and the purchase (she hadn't known til someone shared it with her and she was delighted!) Her gratitude was so genuine and she offered to help us again if needed. Perfect timing actually. I had my newly paid off Nissan Versa, but there were some changes I wanted in my ride that only a replacement could do but I am more picky than most about cars (the Nissan itself took me a month to find in 2012). DeWayana had given me her business card, and she is super responsive. Just like she was a month ago, her personality and approachability are second to none!!! She is like meeting a life long friend, the moment you meet her and you know she is the real deal. She is truly interested in what it is you want. Her knowledge of the lot, the products I wanted to view, was consummate yet again. We emailed back and forth, I advised what I was interested in, the ones I had seen on their site, She remembered that I was very sensitive to smells, and esp smoke, and prior to my arrival, had taken the list of cars I was interested in, and checked them to ensure that they did not reek of anything strong or smoke-like(Asthma sucks). She even had two others check to make sure they were "unscented" as it were. When we got there this time, I was greeted by Evan at the door, and several others as they let her know I had arrived. She had everything ready, I brought in my paperwork, and was able to get my Nissan appraised while I got to get a hands on look at the cars selected. I knew in advance what my very well kept car was worth and just like before, with my hub's truck purchase, CarMax offered me right on par what the KKB website said my car was worth. And of course, I found my car, only two tries! The first one, was very sporty and cute (TScion) but not for me. I ended up getting the Kia Soul 2016 model with only 8044 miles on it, yes please!!! I knew I wanted a Soul since KIA came out with the Soul Model, I had always said I would get one but I had determined it would not be from our local KIA since I had a bad experience at that location and I kept that promise yesterday- I got the KIA Soul I wanted, from a company I like, with a person I trust. I feel very fairly treated, I got a great deal, and from the moment I arrived, til when we left, everything was the perfect customer service experience for car buying.

    Messages proving the multiple times I had to request service from brakes.

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    4 years ago

    Fast, efficient service. The agents offered answers to my questions and make it convenient to purchase my new-to-me vehicle.

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    5 years ago

    Do not come here for any kind of cash sale of your car they will attempt to buy it from you for way less than its worth

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    7 years ago

    So easy to deal with and they offered more for my truck than any dealership in the area.

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Zach is highly recommended and made our car buying experience simple and wonderful.

    Mentioned in 6 reviews

    Read more highlights

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    Craig & Landreth Cars

    Craig & Landreth Cars

    (19 reviews)

    Excellent experience working with Jonathan and the team on a new vehicle purchase. Excellent Dealer…read morewith a great reputation! A +

    Craig & Landreth sold my 18-year-old daughter a junk vehicle. It leaked oil and had multiple…read moremechanical issues immediately. When she tried to take it back to have it addressed, staff treated her poorly and attempted to charge her for repairs. She was in tears. This was her first car--purchased with the entire $5,500 she had worked over a year to save during her last year of high school. She had no money left to fix a vehicle she had just bought. We contacted the previous owners and learned Craig & Landreth had paid less than half of what they sold it to her for--and made no repairs before reselling it. When I spoke with Joey, his response was essentially, "That's the risk of buying a used car." I reached out multiple times seeking some form of remedy. No meaningful effort was made to do the right thing. My family had purchased several vehicles from Craig & Landreth before and trusted them enough to send our daughter there for her first car. That was a mistake. They took advantage of a young, first-time buyer and sold her garbage. That $5,500 was everything she had. Watching a company show zero conscience about taking it from an 18-year-old speaks volumes about their character. The experience was devastating for her and permanently soured what should have been an exciting milestone. We eventually repaid our daughter ourselves because we felt awful for referring her to a business that treated her this way. I reached out to Joey again recently--still nothing. It's especially disturbing to see him publicly brag about spending $3,000 on a cheesecake for charity while showing no remorse for ripping off an 18-year-old fresh out of high school for $5,500. I guess one makes for a better photo op than the other.

    CarMax - usedcardealers - Updated May 2026

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