Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

Very fraudulent company, they did some switcheroo with the paperwork, stole a brand, new jeep and…read morecash down payment from me, the car salesman Damien was in on the theft, then after the return of the vehicle, they try to report thousands of dollars of damage to my insurance company which the claim was denied because they found out about the fraud! I would give zero stars if I could these people should not be allowed to operate a business!

You know it's pretty sad when you buy 2 cars from a dealer and send your friends there and they…read morehave also bought 2 cars from them. But when you try to buy another they won't be flexible at all to help you feel comfortable about the purchase. Well never again. I'd rather hitchhike with a serial killer. And I found this in the trunk.

I was in the market for a used XC90 and decided to stop by to ask if they had any coming in soon…read more The guy said he didn't have any but he gave me a ton of good advice including to avoid the 2016-2017 models because of an oil consumption issue that they develop. He even said he turns people away when they want to sell/trade him one from those years. Sure enough, I test drove a 2016 that I had my eye on and the oil was about a quart low. I would have a bought it had I not talked to this guy first. He seems to really know Volvos. I highly recommend stopping by if that's what you're looking for.

Never met a salesman like Massaud !!!…read more I was looking for a Ford Escape. When Massaud met us on the lot, he was not pushy, and was very honest. He allowed me to take the Escape to my mechanic, and everything that Massaud said about the vehicle was exactly what my mechanic told me. Massaud was up front and honest. I was unsure that I could get financed (he doesn't finance) and he held the car on the lot without me putting any money down to hold it. I will probably go back to him if I ever am looking for another car. TOTALLY IMPRESSED. Have been recommending him to everyone who asks me about my new Escape !!!!

The staff at DriveTime was great, they listened and payed attention to all the requirements that I…read morewas looking for. Victoria was the best she made sure that there were a few selections according all that I was looking for in a used car. I was made to feel heard and that my feelings were valid. I would recommend this location to any and all, considering all of the cars that I have looked at and shopped around at many dealerships, with all the used cars I've purchased in the past DriveTime was the very best yet.

I made a point of making this review. First, no one would insure my car because there was a recall…read moreon the security system. They wanted me to pay $600 -$800 for my insurance. And yes, my car was broken into very soon after, an that was after I fixed the recall. They just skimmed over the recall, and had to know this, but played ignorant. Not even a month after I bought the car, I was told that my engine gaskets, axles were in very bad shape. They had not tuned this car up, or done any type of maintenance. Yes, they will give you a car, but you will pay dearly for the interest. BAD CHOICE ON MY PART. NOT WORTH IT. I very very much regret this purchase.

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

!!! BEWARE !!! I financed a car here a month ago. It started…read moreoverheating on the way home from the lot, so I took the car back the next day. They put it in their shop on the lot, which found that the motor needed to be replaced. Then, the catalytic converter needed to be replaced. Now, a month later, they want me to be caught up on payments in order to get the car out of their shop. I haven't made payments, because my work has significantly reduced with no transportation/limited availability (because no car). The motor and catalytic converter are pretty important to the functioning of a car. These things should have been fixed before they sold it to anyone on their lot. These people are scammers and just want to trap you in their contract, because they know you're poor and just need to get into a car in order to work. This entire time, all I've gotten from their accounts office is the runaround and a few "thanks for being so patient'"s. I've always heard about these experiences at car lots, but this is the first time I've ever had one myself, and it's been a complete nightmare dealing with these people. I wouldn't recommend this place to anyone. I wish I wouldn't taken my down payment literally anywhere else.

I bought a 2015 Jeep Cherokee 4x4 on or about 4/2/25. Fully loaded, leather interior, push button…read morestart, moon roof. First I was told $2,000 down, then it went to $2,500, ended up I had to put $3,000 down. Now that we're 4 days away from paper tags expiring, I find out vehicle can NOT be titled, as it has a salvage title. I talked to Bill in finance,he said come on in we'll work to make it right,I was then transferred to (salesman) Anthony, he had me test drive a white Cherokee. I said no, I need/want 4x4. Can negotiate on any other options. I Was basically told it was that or nothing. I asked about the grand Cherokee Laredo as it's a base model, I was told(by sales manager Carlos?) if you want to put at least another $1,000 down to pay taxes, otherwise take what offered, or we will get a vehicle at auction this week. I have 0 say on vehicle coming from auction, I have a vehicle I bought in good faith, have at least $4,000 out of pocket in payments, and down payment. The sales manager didn't seem to care. I've made 3 trips to their lot, (about 46 miles round trip each time) and have 0 to show for it, this IS NOT MY FAULT!!!!!! Approved Auto screwed this up. I don't understand why the customer is being put out for the dealership screw up. I even explained my vehicle has every option possible, the Laredo is base model. Is this the type of customer service you provide? I'll have to make another trip and hope what you buy at the auction works for me. Why are you REFUSING to make this right?

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

Let me start by saying I purchased a beautiful car from CarMax, that I absolutely love. However,I…read morerecommend to never use their finance. I make payments over and above what my car payments are each month. Car max likes to reallocate the money to future payments, so what you anticipate going toward your principal balance goes into a virtual Neverland. You as the consumer, have to call every month to make sure that it is applied to the principal. It's maddening. I called on 12-6 to make sure my December payment was applied correctly. I called again today to find out it still had not been applied correctly. I was told by customer service, for the rep to tell me that the request was in the "que" and would be done when the accounting department can get to it. What kind of business operated finances this way. Like I said I love my car and will pay this car off as fast as I can to get out from underneath this flimflam operation.

Wow!!! What a change in service!! What a staff!! Bravo Kia Preston!! Bravo John for directing me to…read moreRELLA and BRAVO RELLA!! And BRAVO Blake , the service tech!! In an emergency, they all came thru for me. We've been faithful clients...this was our third purchase...a Kia Carnival. It had a momentary breakdown and was fixed in a JIFFY with the help of these three employees!! Tara was also so very nice and pleasant!! What a great staff u have for first impression and greeting all of us with unexpected problems!! We have told everybody of our interaction and the help you gave us!! Kia....how lucky you are to have these employees!!

We had a wonderful experience buying a new Sportage at Kia Preston. Our salesman, Alex, was…read moreextremely accommodating and patient. He was knowledgeable about our desires and their products. The staff overall was also great. Not only were we impressed by their selection and knowledge, we were also encouraged by their patience with our one year old. We will definitely come back in the future! I will admit that I was nervous to come here because of the other reviews. However, my experience was so amazing that I would recommend this store and Alex to friends and family!