Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.

Worked with Asheel who made the process very easy. Usually I dread having to spend hours and hours…read moreat a dealership but I was in and out in 3 hours. Ross in finance was great as well. You can tell when someone is very passionate about their job.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Pestered the hell out of me when they needed something. When I needed something no calls/messages…read morereturned. Fuel tank was nearly empty and told gas would be put in. Either it wasn't or they only put in a few dollars. Salesman also told me extended warranty would be offered in finance signing. I was too busy checking out numbers and did not realize until a few days later that it was not mentioned and when I reached out to follow up, message was not returned. Vehicle came from out of state and was in their possession long enough to have had it inspected per Kentucky requirements but they wait until sold then have buyer bring it in on Tuesdays. I live 30 minutes away so not just a short drive across town. Not to mention waiting until after paperwork was signed to tell me this. I am sure this is not going to matter to Tammy "The Terminator" because according to salesman they sell over 100 cars a month.

This is a nasty place to go to buy a car, they lie to you while you try to buy a car, but when you…read morebuy the car they don't offer you what they offered you, we bought a car and in a short time we have 8 problems, including transmission problems, we know 2 others people who bought a car here and they have problems with them 2, we didn't know they had bought a car in this location until we tried to get information from this nasty location, I'm not sure why this location still open with all the they are building PEOPLE IF YOU ARE TRYING TO BUY A CAR DON'T BUY IT HERE

I was in the market for a used XC90 and decided to stop by to ask if they had any coming in soon…read more The guy said he didn't have any but he gave me a ton of good advice including to avoid the 2016-2017 models because of an oil consumption issue that they develop. He even said he turns people away when they want to sell/trade him one from those years. Sure enough, I test drove a 2016 that I had my eye on and the oil was about a quart low. I would have a bought it had I not talked to this guy first. He seems to really know Volvos. I highly recommend stopping by if that's what you're looking for.

Never met a salesman like Massaud !!!…read more I was looking for a Ford Escape. When Massaud met us on the lot, he was not pushy, and was very honest. He allowed me to take the Escape to my mechanic, and everything that Massaud said about the vehicle was exactly what my mechanic told me. Massaud was up front and honest. I was unsure that I could get financed (he doesn't finance) and he held the car on the lot without me putting any money down to hold it. I will probably go back to him if I ever am looking for another car. TOTALLY IMPRESSED. Have been recommending him to everyone who asks me about my new Escape !!!!

The staff at DriveTime was great, they listened and payed attention to all the requirements that I…read morewas looking for. Victoria was the best she made sure that there were a few selections according all that I was looking for in a used car. I was made to feel heard and that my feelings were valid. I would recommend this location to any and all, considering all of the cars that I have looked at and shopped around at many dealerships, with all the used cars I've purchased in the past DriveTime was the very best yet.

I made a point of making this review. First, no one would insure my car because there was a recall…read moreon the security system. They wanted me to pay $600 -$800 for my insurance. And yes, my car was broken into very soon after, an that was after I fixed the recall. They just skimmed over the recall, and had to know this, but played ignorant. Not even a month after I bought the car, I was told that my engine gaskets, axles were in very bad shape. They had not tuned this car up, or done any type of maintenance. Yes, they will give you a car, but you will pay dearly for the interest. BAD CHOICE ON MY PART. NOT WORTH IT. I very very much regret this purchase.

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

!!! BEWARE !!! I financed a car here a month ago. It started…read moreoverheating on the way home from the lot, so I took the car back the next day. They put it in their shop on the lot, which found that the motor needed to be replaced. Then, the catalytic converter needed to be replaced. Now, a month later, they want me to be caught up on payments in order to get the car out of their shop. I haven't made payments, because my work has significantly reduced with no transportation/limited availability (because no car). The motor and catalytic converter are pretty important to the functioning of a car. These things should have been fixed before they sold it to anyone on their lot. These people are scammers and just want to trap you in their contract, because they know you're poor and just need to get into a car in order to work. This entire time, all I've gotten from their accounts office is the runaround and a few "thanks for being so patient'"s. I've always heard about these experiences at car lots, but this is the first time I've ever had one myself, and it's been a complete nightmare dealing with these people. I wouldn't recommend this place to anyone. I wish I wouldn't taken my down payment literally anywhere else.

I bought a 2015 Jeep Cherokee 4x4 on or about 4/2/25. Fully loaded, leather interior, push button…read morestart, moon roof. First I was told $2,000 down, then it went to $2,500, ended up I had to put $3,000 down. Now that we're 4 days away from paper tags expiring, I find out vehicle can NOT be titled, as it has a salvage title. I talked to Bill in finance,he said come on in we'll work to make it right,I was then transferred to (salesman) Anthony, he had me test drive a white Cherokee. I said no, I need/want 4x4. Can negotiate on any other options. I Was basically told it was that or nothing. I asked about the grand Cherokee Laredo as it's a base model, I was told(by sales manager Carlos?) if you want to put at least another $1,000 down to pay taxes, otherwise take what offered, or we will get a vehicle at auction this week. I have 0 say on vehicle coming from auction, I have a vehicle I bought in good faith, have at least $4,000 out of pocket in payments, and down payment. The sales manager didn't seem to care. I've made 3 trips to their lot, (about 46 miles round trip each time) and have 0 to show for it, this IS NOT MY FAULT!!!!!! Approved Auto screwed this up. I don't understand why the customer is being put out for the dealership screw up. I even explained my vehicle has every option possible, the Laredo is base model. Is this the type of customer service you provide? I'll have to make another trip and hope what you buy at the auction works for me. Why are you REFUSING to make this right?

I decided I wanted to trade in my car and I was getting offers around $7,500 from many places…read more I filled out all the information on Carmax.com to get an appraisal and they offered me $9,000. I showed up and within an hour, i was on my way home via LYFT that they covered with a check for that amount. It was quick and easy. I would recommend giving it a try!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

I brought my car in 2024, and I have not had any problems. My sales rep was amazing. This was my…read morefirst brand new car ever and I am so happy! I recommend Kia Store Preston for any car needs!

I rarely leave negative reviews because I have worked in customer service for many years and…read moreunderstand that mistakes can happen. I also try to be patient and respectful, which is why I gave this situation every opportunity to improve before deciding to share my experience. I recently purchased a used Kia Soul from a Kia Store in Lexington and after driving it for 10 months with no accidents or damage, my check engine light came on. My driver side headlight also went out and after trying a new bulb, it still didn't work. I had originally called the St Matthew's Kia store since it is closer to my home but they were booked for weeks. They said there was availability at the Preston Highway store and they could schedule me over the phone, so I did. I showed up the night before my appointment to drop it off and the appointment was never entered into the system. Luckily they could still get me in with a service advisor named Brian Kundert. After the vehicle was inspected, I was told I needed a complete engine replacement costing approximately $7,000, as well as an entirely new headlight assembly. The service notes also stated that the headlight bulb was missing, despite the fact that I had recently purchased a new bulb and locked it in place when attempting to repair it. Communication throughout the process was poor. Calls often went unanswered, promised callbacks rarely happened, and I frequently had to contact the dealership multiple times just to receive basic updates. At one point, my warranty company informed me they had no record of information I had been told was already submitted. After weeks without my vehicle (it was dropped off September 3rd and wasn't ready for pickup until September 28th), I was eventually informed that the engine replacement would be covered under warranty and they would have it ready the following week. Also, a second technician later discovered that the headlight assembly did not need to be replaced at all. A bulb was simply installed correctly and the light worked. However, they would still be charging me for a new bulb even though the bulb I had purchased and replaced was from their Part Store with assistance from one of their employees. This raised serious concerns about the accuracy of the original diagnosis and whether I could have been charged unnecessarily for repairs that were not needed. When I picked up my vehicle, staff initially did not know what charges were due because my advisor was on vacation and left no notes. Fortunately, they only charged me for the deductible on my warranty. On top of that, the check engine light was still on when the vehicle was returned to me. I had to go back inside before a technician determined it was a sensor that needed to be reset. What concerns me most is not that mistakes were made but rather the lack of communication, the inconsistent information, the apparent disconnect between employees, and the absence of accountability throughout the process. Despite expressing my concerns directly, I never received an apology for the experience. I was only encouraged to leave a review. I'm honestly not sure where to go for future repairs as this entire experience involved mistakes from Kia Store Lexington, Saint Matthew's, and Preston Highway. Hopefully, this review will result in better communication, organization, and attention to detail.