Pestered the hell out of me when they needed something. When I needed something no calls/messages…read morereturned. Fuel tank was nearly empty and told gas would be put in. Either it wasn't or they only put in a few dollars. Salesman also told me extended warranty would be offered in finance signing. I was too busy checking out numbers and did not realize until a few days later that it was not mentioned and when I reached out to follow up, message was not returned. Vehicle came from out of state and was in their possession long enough to have had it inspected per Kentucky requirements but they wait until sold then have buyer bring it in on Tuesdays. I live 30 minutes away so not just a short drive across town. Not to mention waiting until after paperwork was signed to tell me this. I am sure this is not going to matter to Tammy "The Terminator" because according to salesman they sell over 100 cars a month.

This is a nasty place to go to buy a car, they lie to you while you try to buy a car, but when you…read morebuy the car they don't offer you what they offered you, we bought a car and in a short time we have 8 problems, including transmission problems, we know 2 others people who bought a car here and they have problems with them 2, we didn't know they had bought a car in this location until we tried to get information from this nasty location, I'm not sure why this location still open with all the they are building PEOPLE IF YOU ARE TRYING TO BUY A CAR DON'T BUY IT HERE

Feel like I'm being ignored even though I'm an employee there. Seems like everyone else can get…read moreapproved but nobody seems to be listening to my suggestions or interested in doing business with me

I rarely leave negative reviews because I have worked in customer service for many years and…read moreunderstand that mistakes can happen. I also try to be patient and respectful, which is why I gave this situation every opportunity to improve before deciding to share my experience. I recently purchased a used Kia Soul from a Kia Store in Lexington and after driving it for 10 months with no accidents or damage, my check engine light came on. My driver side headlight also went out and after trying a new bulb, it still didn't work. I had originally called the St Matthew's Kia store since it is closer to my home but they were booked for weeks. They said there was availability at the Preston Highway store and they could schedule me over the phone, so I did. I showed up the night before my appointment to drop it off and the appointment was never entered into the system. Luckily they could still get me in with a service advisor named Brian Kundert. After the vehicle was inspected, I was told I needed a complete engine replacement costing approximately $7,000, as well as an entirely new headlight assembly. The service notes also stated that the headlight bulb was missing, despite the fact that I had recently purchased a new bulb and locked it in place when attempting to repair it. Communication throughout the process was poor. Calls often went unanswered, promised callbacks rarely happened, and I frequently had to contact the dealership multiple times just to receive basic updates. At one point, my warranty company informed me they had no record of information I had been told was already submitted. After weeks without my vehicle (it was dropped off September 3rd and wasn't ready for pickup until September 28th), I was eventually informed that the engine replacement would be covered under warranty and they would have it ready the following week. Also, a second technician later discovered that the headlight assembly did not need to be replaced at all. A bulb was simply installed correctly and the light worked. However, they would still be charging me for a new bulb even though the bulb I had purchased and replaced was from their Part Store with assistance from one of their employees. This raised serious concerns about the accuracy of the original diagnosis and whether I could have been charged unnecessarily for repairs that were not needed. When I picked up my vehicle, staff initially did not know what charges were due because my advisor was on vacation and left no notes. Fortunately, they only charged me for the deductible on my warranty. On top of that, the check engine light was still on when the vehicle was returned to me. I had to go back inside before a technician determined it was a sensor that needed to be reset. What concerns me most is not that mistakes were made but rather the lack of communication, the inconsistent information, the apparent disconnect between employees, and the absence of accountability throughout the process. Despite expressing my concerns directly, I never received an apology for the experience. I was only encouraged to leave a review. I'm honestly not sure where to go for future repairs as this entire experience involved mistakes from Kia Store Lexington, Saint Matthew's, and Preston Highway. Hopefully, this review will result in better communication, organization, and attention to detail.

I challenge you to find a better salesman than the one I got! I worked with Terrell Smith at this…read morelocation. I came from Oxmoor Ford in search of a 2015 Ford Explorer Sport with no luck. Terrell at Ford Town & Country was very informative, very kind, and was able to give us one on one attention. He was very thorough in explaining their financing plan and stayed an hour after his shift the evening we came in to look around. On that note, we came in to look and ending up leaving with the exact vehicle I was looking for!!! Terrell was amazing, he was very helpful and assisted in a comfortable car buying experience! Update: To add to his outstanding level of customer service, I had an issue with the car a few days after driving off the lot (an unforseen AC compressor issue) Terrell was calling me, texting me, checking up on me to make sure I was taken care of, safe, and getting updates on vehicle repairs. This is the best customer service I have ever received! I would recommend him every time!

A few months ago I had taken my brother to look for a vehicle to buy because a driver was not…read morepaying attention and hit my brother and totaled his truck. Anyways he wanted to go to Ford on Preston highway in Louisville because he did not want to get screwed over on a vehicle. They showed him a 2021 Ford SUV it had 190,000 miles highway miles but my brother was excited because it was only $5500 for a 2021. Granted that they talked him into buying this vehicle as it was a local trade in they said but on the drive home you can tell that there was something wrong with the transmission and my brother only drove the vehicle home other than that it's been sitting at a shop for two or three months because Ford will not fix it and they will not take it back. They Will not fix the vehicle or take it back unless he has more money to get another vehicle that is not good customer service that's not standing by your product sounds like you're just out to Screw customers over I'm about to reach out to my attorney today because I'm not letting nobody screw my brother he's a senior citizen and he didn't ask for that.

Today I brought in yet another vehicle to Auto1One to have the windows tinted. They always do…read morefantastic work. My vehicle always looks so much better after leaving. Lastly they stand behind their work. If you live anywhere near Louisville, I can't recommend them enough. If I could give them 10 stars I would!

Put a sunroof in and it's leaked since installation. Called numerous times and they won't fix their…read morework. Their work ruined the car.

I was in the market for a used XC90 and decided to stop by to ask if they had any coming in soon…read more The guy said he didn't have any but he gave me a ton of good advice including to avoid the 2016-2017 models because of an oil consumption issue that they develop. He even said he turns people away when they want to sell/trade him one from those years. Sure enough, I test drove a 2016 that I had my eye on and the oil was about a quart low. I would have a bought it had I not talked to this guy first. He seems to really know Volvos. I highly recommend stopping by if that's what you're looking for.

Never met a salesman like Massaud !!!…read more I was looking for a Ford Escape. When Massaud met us on the lot, he was not pushy, and was very honest. He allowed me to take the Escape to my mechanic, and everything that Massaud said about the vehicle was exactly what my mechanic told me. Massaud was up front and honest. I was unsure that I could get financed (he doesn't finance) and he held the car on the lot without me putting any money down to hold it. I will probably go back to him if I ever am looking for another car. TOTALLY IMPRESSED. Have been recommending him to everyone who asks me about my new Escape !!!!

We were on the road when the change fuel filter warning came on. I called Commonwealth and was…read moreoffered service immediately due to our traveling. The staff were polite, responsive and quick. The mechanic even introduced himself and thanked me for choosing their business

Went for a "prize" that I had supposedly won. I called the night before to claim it and it was all…read moregood. They asked for a confirmation code and I gave it, everything matched. The next day I called again to make sure it was real, they said yes and that the TV would wait for me. I get there and greeted by this short Cuban with blue hair. SCAM! He looks like a junkie, but he works for a dealership so I kept going. He started asking me a bunch of private questions about my car loan and cars stuff. He left and came back with some bootleg AIRPODS. I asked him about the tv and even he couldn't makeup a lie. Everything matched, which meant that I had won the tv. He started making up a bunch of BS and stuttering ALOT. I have him the bootleg AirPods back and asked for my ticket and private info back. He was pissed but idc. This place is a scam, he will try to make u get a car from them before ANYTHING else.

SERVICE is amazing. Jaime is on it. She got me in quick, did service even quicker and went the…read moreextra mile in every aspect to have me back on the road feeling safe and secure. Everyone that works here is for the people. There is no games or gimmicks here. They simply want you in a good car at a comfortable price and if there is any kind of bump in the road they are on it.

This fanchise is horrible they don't return phone calls as promised. They are slow on working on…read morevehicles if they even fix them correctly. The corp warrently paid for my engine to be replaced and they never tighten my flywheel down causing it to crack. took back in for it to be fix only to be told it something else even after a different machinic told me it was the flywheel. now they have had my car for almost 2 months and has done nothing. While I amstill making my monthly payments and paying for a rental car just to be able to go to work and school for my kids. I STRONLYLY ASK EVERYONE TO RECONSIDER IF YOU ARE GOING TO THEM AS THEY ARE A JOKE.

Very unprofessional service. Got there at 1 and the person I was talking to showed up over 30…read moreminutes late. They also told me that the car I was interested in was available the night before and I was the first one there the following day, but he sold it to people who had showed up after I had already gotten there. He should have told me that someone else was interested the day before instead of telling me that it was available and wasting my time.

From the owner: Selling Great Cars to Great Folks!read more

Amazing service. They have so many good quality cars to choose from. Tony was wonderful! so…read morepatient, and helpful. I couldn't ask for a better car buying experience.

Good service they cleaned my car and made the interior look brand new and they were nice people as…read morewell. I would recommend this service to anyone who wants to get their car washed and interior refurbished.