We were on the road when the change fuel filter warning came on. I called Commonwealth and was offered service immediately due to our traveling. The staff were polite, responsive and quick. The mechanic even introduced himself and thanked me for choosing their business read more

Went for a "prize" that I had supposedly won. I called the night before to claim it and it was all good. They asked for a confirmation code and I gave it, everything matched. The next day I called again to make sure it was real, they said yes and that the TV would wait for me. I get there and greeted by this short Cuban with blue hair. SCAM! He looks like a junkie, but he works for a dealership so I kept going. He started asking me a bunch of private questions about my car loan and cars stuff. He left and came back with some bootleg AIRPODS. I asked him about the tv and even he couldn't makeup a lie. Everything matched, which meant that I had won the tv. He started making up a bunch of BS and stuttering ALOT. I have him the bootleg AirPods back and asked for my ticket and private info back. He was pissed but idc. This place is a scam, he will try to make u get a car from them before ANYTHING else. read more

Commonwealth Dodge RAM SRT - Dodge - Car Dealers Near Me - Louisville, Kentucky

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Received following prize promotion in the mail. It is misleading. They use it to get you in the lot to sell you a car and when you go to redeem your prize, it turns out that what is advertised is not what you win and instead is a consolation prize. Staff was condescending about small print that I had read, but did not accurately describe the promotion. It is a bait and switch. Do not do business here. read more

Commonwealth Dodge RAM SRT - Misleading Mail-in promotion - Car Dealers Near Me - Louisville, Kentucky

Nothing about this place is good. People all have attitudes. they are rude and don't know the first thing about service!!

They don't deserve a star. I will never go there again. They ripped me off. I was lied to so many times. Yes You lied about the car being sold. All along it was still on your lot. You all should be ashamed of yourselves. Every last one of YOU. You know who you are read more

Dropped off my promaster because of the transmission problem it would downshift at random times. Dealership said they can't see the problem so they can't do anything. Refused to look into the problem further read more

This place lies & DON'T EVER BUY FROM THEM!! They REFUSE TO HELP ME WITH MY TIRES!!!! I bought my van 2 days before covid shut down (on March 7th, 2020 with 3 miles on it) the world! It sat in a parking lot for @ least 18 months before I even bought it! Now my tires won't even take on the rain & will slide every time & they think I should still pay over $500 for tires that were NEVER new for me!!!!!!!! NOT HAPPY @ all!!! read more

Took the daugthters 2014 Jeep Cherokee in for a software update. Had an appointment for 8AM on a Monday. They didn't start looking at it until Tuesday at 4PM. Called them back at 4:30 and they told me it was 4 quarts low on transmission fluid and 3 quarts low on oil and the estimate was 2,800.00 for repairs. I told them not to do anything and picked it up at 5:30 that afternoon. When we got home, I checked the oil and it was about a 1/4th of a quart low. Secondly, there is no dip stick to check the transmission fluid so I don't understand that either. 'IF' it in fact it was 4 quarts low, it wouldn't have moved out of its tracks. Beware. read more

Let me start by saying if there was a lower rating than one star I would have selected it. I purchased a new RAM 1500 less than a year ago. Paid cash in the amount of $61,611. I was promised more than what I received. POWERLIFE warranty and EASYCARE included. On my own for something to drive home. No rental cars or courtesy car to drive. However, this was promised whenever the truck needed service. Fine, lets make a deal on a car or truck. We looked at what was on the lot. Turns out, pay another $35,000 and I get a new or used one. Complete wast of time dealing with the Service Department, Sales Department, and Manager. Now, it's not just the truck that runs hot. read more

i buy all my cars here. they very nice great service. i never pay full price they always give me a discount which is awesome especially during these times. read more

I went to visit this dealer for buy one new and great vehicle but for my surprise i was received the most horrible experience in my life from the first day when i start make negotiations with they to today when my car is in services for fix problems in my car i was send one letter at Howard Kearschner General manager for his assistance and never received answer after this comment I attach this email. . Howard Kearschner General Manager GreSew LLC Thu, Mar 22, 2018 at 11:24 PM To: I wrote this email waiting do you assistance, because today (03/22/2018) I was request for one meeting with you for one problem in your dealer, and your finance manager Ed Bethel said me he is the manager at who i must be explain my problem. I was came looking one new and good car. In Feb/07/2018 I bought one Dodge Journey 2018, new car,0 miles. Finally After one terrible experience Long time waiting on Feb/05/2018 i went at your dealer for buy one car and after the promise of monthly pay of 400.00 monthly at 6.21 pm bring me the paperwork without said how much i going to pay when i read the document before sign i saw 525.00 monthly one day waste. . My 2018 Dodge Journey had to go to the service on 03/06/2018 in your dealer for their first oil change. , after that the car started with problems i returned at dealer on 03/14/2018 for red light (security light) on door lock with the car put on car without i used the keys, i explain at Tailor Alford the problem. he said in that moment they can found nothing defect on the car. Both key rings work for all functions, but in occasions with the car on and I need got off without turning it off,(For example: I was finished my trip with one customer at the airport and at the moment my client, and me went down to my car for pick up the luggage of the trunk , the car started locked unlocked and i cant doing nothing was one horrible moment) the car locks and unlocks consecutively without the key and at that moment it does not unlock when I put my hand under the handles of the doors and stop to work my key. On the driver information screen occasionally it shows Service Keyless System and it sounds once each time it is turned on. this message appears at different times do not follow an exact pattern, or a specific time. Another problems of this car the powers connections have problems for moments work and for moments stop charging my my phone The Bluetooth didn't work. I have videos, and picture of the error (Service Keyless System) show on the car. I make the appointment with one specialist for the problem because the error was occasionally when appear on the car, and my job is driving and i didn't go to take the risk happen one accident by malfunction on one new car with problem, i this moment the problem is worst I hope your help in this case -- Regards Gretty Gonzalez President GreSew LLC. read more

Bought van from them 2 years ago and did a slop job of cleaning areas we pointed out, their warranty program is a joke as you ha e to keep every deetail on oil changes for a warranty to be valid and the biggest issue is that we showed them the back hatch to van wouldn't open all the Tim me and the side doors wouldn't remotely slide. They won't lock either unless it is manually from the inside. When we took it to them it wasn't acting up, figures, and they told us to take a video of it happens again. 2 days later it happened, we sent them the video and they NEVER reached back out to help us. Will NEVER use this dealership again and have already told friends aNd social media how horrible they are. The only reason they got the 2nd star was because of their repair shop that kept in contact with uu through everything that they were responsible for. read more

Sales department is Always patient and helpful in finding the exact vehicle my family needs at the time. Service department always works my vehicle in and repairs it within a timely manner. read more

Me and my wife went to commonwealth dodge we were interested in a few vehicles we decided on and Dodge Ram my salesman said it would fit are budget they persisted us to take one home then next day called us said they had one for us that just came in then me and my wife got there they filled it with gas wrote or names on temp tag then an older white man showed up you could tell he was called he asked where's the truck pointed at the one me and my wife were about to leave in he left mad the next day they ask us to come sign papers then we get out there they say we were approved by bank bank bank said they were 11,000 over priced if they take the hit it's ours I have purchased 3 vehicles from the Durango, 300 c,Lincoln navigator plus I sent people they bought Carivan and daughter Dodge Dart and my female friend bought Dodge Dart they lost my respect and business over 11,000 and I bought three vehicles if I was white that would have never happened!!!!!!!! read more

I bought a new used car, which was a 2011 Dodge Journey and I love it. It had xm radio, third row seats, and I had them install a DVD player which only took a few hours. Terry McKinley made this dream car come true for me. He really knows how to provide great service. The buttons on my drivers side door had some problems and he took the car under his wing and solved all my problems. I'm really thankful for him. I see myself buying future cars from him. read more

Sam swope dodge on Dixie wouldn't help me but these guys did. Washer fluid wasn't working they took care of me. Even put air in tires.

I received a letter from Commonwealth Dodge telling me I could trade in the car that I bought from them and keep my payments the same as well as transfer my lifetime drivetrain warranty and also offered lifetime oil changes, a target gift card just for coming in, and a few other things. Sounds too good to be true, right? After finding a car that I liked, I took it for test drive and decided to do up the paperwork to see what we could do. The grill had a small crack on it, had to fight to even get them to offer to fix it, they finally agreed to it. After filling out all the paperwork, they tell me that the life time oil changes are no longer part of it and that they had retracted that. I never even heard anything about the gift card. I didn't go there just for the freebie, I was very interested in getting a car. The sales person was very condescending, threw papers at me for me to "review" and sign. As I reviewed it, he tells me I don't have to read it, just sign it. I would not recommend buying a car from this company ever! read more

I have never been treated so poorly by a car dealership. I have bought two cars in the past from Commonwealth Dodge, but this was a terrible experience. I was looking to trade in my car for a truck. Admittedly, I knew I was upside down on my car and a deal might be difficult (information that I shared up front). Also admittedly, I am not that financially savvy in terms of understanding exactly how auto loans are figured. Although my salesperson was fine, the sales manager, Kenny, was rude, condescending, and dishonest. When I asked for him to indulge me by going through the calculations with me so that I understood, he told me he didn't have to and that the computer did it all. When I said I wasn't comfortable with it, he said, "Some people don't know when their getting a good deal." Finally, I was able to speak with someone in the finance department who explained the loan to me to my satisfaction, and we were able to agree to terms on the loan. Part of the agreement was that I would put $500 down. I waited well over another hour on paperwork and allowed my debit card to be charged the $500 because I was led to believe we had a deal. I finally insisted that I needed to get home and would return the next day. They even had me clean out my trade in and let me take the truck home. I was told the paperwork would be ready for me the next day. Upon returning the next day, the deal was not what we had agreed upon. I was obviously angry, especially because they had taken my money under false pretenses. I demanded my money from Kenny to which he replied, "I'll put it back on your card." That was five days ago, and my $500 is still not back in my account. Since then, I've received texts from the customer service manager still attempting to sell me the truck, assuring me that my money would be put back, yet it never has. Kenny, if you read this, I would just like to say that I work in healthcare and if we ever cross paths in my arena, rest assured that you will be treated with the respect that a customer, or another person for that matter, deserves. I'm sure you don't care, and that's fine with me. However, I will never give you my business again and I will do my best to discourage any of my friends, family, and anyone who will listen from shopping at Commonwealth Dodge. read more

I recently had our 09 Journey in for recall repairs 1st complaint - I called the Swope Chrysler Dodge Jeep Ram Etown, KY dealer, the looked to see if they had the parts in, said they did, scheduled me in for ORC and WIN recall repairs. When I went in for repair they told me that they no longer had MY parts and they had to re-order the parts and I had to reschedule. I called the Commonwealth Dodge dealer in Louisville, KY and had them also order the parts. A few weeks later Etown calls me and lets me know my parts are in, I let them know that I would not be returning to them for repairs and let them know that I was going to use Commonwealth Dodge. Etown dealer informed me that I needed have my parts released to Commonwealth Dodge. I called Commonwealth Dodge and asked them if they could get the parts from the Etown dealer and they said that they could not do that because the parts were tracked by VIN # and Etown would have to send them back to Chrysler and Chrysler would have to send them back to Commonwealth Dodge. 2nd complaint - If the parts were tracked by VIN then why was I told that both dealerships had to check to see if they had the parts in to begin with? Then why was Commonwealth Dodge not allowed to pick up the very same tracked parts for the very same vehicle those parts to be used on from the Etown dealer? 3rd complaint - When I called the Etown dealer the first time to see how long it would take to repair the ORC the service manager told me it would take about an hour, all they were going to do was zip tie two wires together. But they didn't have the parts to do this? ZIP TIES? 4th complaint - Commonwealth Dodge allegedly repaired the ORC and said that the airbag light on the dash was still on and that they would run a diagnostic on it if I wanted but it would cost me $130.00. Wouldn't this be checked after the repairs were done? Is this a scam repair? Now I am looking at another possible recall for NHTSA Campaign: 10V658000. The Wires Within the Front Door Wire Harnesses May Fatigue and Break, which Can Interrupt the Circuits for the Side Impact Sensor(s), Resulting in an Airbag Warning Lamp Illumination and Loss of Side Crash Sensing Capability. I just want this vehicle that I paid for to operate like it was supposed to when I bought it. Neither one of these dealerships gave me the customer service that I was expecting. I guess that customer service is only good for the paying customers, either paying for service of making payments on a vehicle. Since my vehicle has been paid off I am not a valued customer anymore. read more

We just bought a 2015 Chrysler 300 great people Rodrick was our sales guy and Jason Robertson the cell manager couldn't of been nicer went over and be on our expectation will definitely be telling everybody I know it's a place you want to go thanks again commonwealth Dodge!!!!!! read more

They leave the cars unlocked, so I was able to drive up and inspect the vehicles without going to the office and have a sales person hover. I love that no one came over to distract my inspection, but what I found was disturbing. There were cigarette ashes in the floor of one vehicle in the back seat; the drivers seat looked like it had never seen a detailers handi-work and needed a good shampoo. Another vehicle... same problem. Dirty black cloth seats and what looked like a very angry customer scraping paint and trim with a sharp object on a fairly new vehicle. The third vehicle, was once again less than clean. Their inventory looks to be unkempt which is not what I would expect at full retail price. read more

the service department for commonwealth dodge sucks they told me it would only take a few hours for my car to put a radio in they would not return my call and when i uber and paid $20 to get there they told me that it will be the next day so i had to uber back home which was another $20 i also had to change my vacation flight and everything else this place is the worst telling me that it will only take a few hours in order to get my service smh who ever the service manager is need to be fired. if buying a car is anything like there service department i would not do it. read more