This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

1 star. Zero isn't an option. Took advantage of my daughter as a first time car buyer. They…read morecharged her for key insurance for $700. They also gave her a second key that had no face on it. She asked where the other part was and they told her she was lucky to get one key. Avoid this place at all costs.

I am overly excited with my new car! I had a great experience with Car Force and Daniel! He was…read morevery helpful in helping me make a decision on which car was right for me! He listened to everything I wanted and made the deal happen! I love my new Ford Focus and would highly recommend Car Force to my family and friends! Thank you for all that you do!

From the owner: Specializing in: - New Car Dealers…read more- Used Car Dealers

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

Let me start by saying I purchased a beautiful car from CarMax, that I absolutely love. However,I…read morerecommend to never use their finance. I make payments over and above what my car payments are each month. Car max likes to reallocate the money to future payments, so what you anticipate going toward your principal balance goes into a virtual Neverland. You as the consumer, have to call every month to make sure that it is applied to the principal. It's maddening. I called on 12-6 to make sure my December payment was applied correctly. I called again today to find out it still had not been applied correctly. I was told by customer service, for the rep to tell me that the request was in the "que" and would be done when the accounting department can get to it. What kind of business operated finances this way. Like I said I love my car and will pay this car off as fast as I can to get out from underneath this flimflam operation.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

As a person rebuilding their credit, i was very appreciative of them giving me a chance my vehicle…read moreis very nice 2010 fusion sport and runs very well!. They were respectful and polite will definitely reference.

Horrible customer service. Service was completed and no one called, I called only to find out that…read morecar was complete and they thought I picked up the vehicle ‍

I made an appointment at Bob Hook to get my car's airbag recall taken care of. They got me in…read morewithin a week, at a time convenient for me. Arriving at the dealership, I was greeted kindly, and ushered inside. I had to wait at a service desk while the employee completed some calls. To my right were several guys who worked there, not busy, standing around shooting the sh!t. I overhead them say something to the effect of, "Those Hispanics, they triple our billable hours, hahaha." I'm not sure if tripling billable time was supposed to be good or bad, but it didn't feel like a good thing. A Latino man who also worked there was walking by at that moment, and they said "Right, (name)?" And he nodded and kinda looked beaten down as he headed off to wherever he was going. It felt really uncomfortable to witness. My car was taken care of very well, and the staff I interfaced with were friendly and courteous to me. I was, however, put off by the casual racism (and in customer-facing spaces no less). I appreciated their help with my car recall, but I'll find somewhere else to take it next time.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

We stopped by here after seeing a truck in passing we wanted a closer look at. We were quickly…read moregreeted by a super friendly salesman at the car wearing a mask. He answered our questions about the truck, but unfortunately it wasn't a match for us. He offered to take my husband inside and check if they have anything on their other lots that fit his needs. Sadly they didn't, but it was a good experience. I would definitely buy from here if they had the vehicle we wanted.

Had a great car Salesman Bob Bender , very satisfied with my new automobile!! Great Buy .read more

I financed a car in August of 2025 with no warranty and my transmission went out in January. I had…read moreit towed back to them and they gave me a price and an honest opinion about fixing it and told me it wasn't even worth it. Once I agreed to let it go they allowed me to cancel my contract with that vehicle and they put me into a different vehicle with a warranty and no down payment. The staff is very friendly, helpful and professional and Bruce is very fair. I love being one of their customers!!!

Great dealership with great people. The team here is incredibly helpful, kind, and thorough. I've…read morenever had any worries about taking my car to them and they've always done a fantastic job.