This was by far the easiest and best experience I've had purchasing a vehicle. Paul the…read moresalesperson is fantastic! He was not at all pushy and it took very little time - our whole transaction probably took about 15 minutes, not including the test drive. He knows what he is doing and is very laid back but very professional. Tommy Neutz, the owner, is also spectacular. We talked for quite some time about the business and why they do things the way they do - no pressure, quality used vehicles, and they stand behind them. I actually spoke with Tommy and Paul for way longer than it took to do the paperwork. I totaled my previous vehicle and found an Odyssey at Neutz Brothers. The vehicle was very clean but they said they did not have an opportunity to clean the carpet and floor mats. Since I needed the vehicle immediately, I asked to bring it back the next week (I actually couldn't get it done until the following week - my issue, not theirs). I dropped off the vehicle on Monday and when I went to get it on Tuesday evening, the guy who did the work was there and explained that the floor mats did not get as clean as he wanted so he wanted to keep them a couple more days to get them right. Wow - the company culture is so strong that the detailer is empowered to make the customer happy and is proud of where he works and what he does. Incredible. I wish I got his name to give him a proper thank you here but I do appreciate his efforts! I bought the vehicle on the 2nd. It had an out-of-state title so it needed a Sheriff's inspection (they took care of this when I dropped off the Odyssey for the cleanup). On the 19th, they had my tag. In Kentucky, the dealer has 60 days to get the tag (it used to be 30 but the big dealers lobbied for the extra time). Neutz Brothers had my tag in 17 days with a Sheriff's inspection in there, too. WOW!! I highly recommend Neutz Brothers. If you are in the market for a used vehicle, this is the first place you should go - and will likely be the last. I am a customer for life!!

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Drove 5 hours to look at a vehicle. The sales guy Kevin was helpful in getting me pictures. I gave…read morea deposit. However I inspected the vehicle and for a 11 year old truck it was in good shape. It needed tires, some electrical items didn't work. And upon getting back on the test drive the truck died! I then said I'll pass and he threatened that I may not get my deposit back. And asked why I don't want the vehicle. For real!? I'm not driving it 5 hours back home. I'm glad this happened here. But don't trust their inspections. Do your own. The truck needed tires. That wouldn't pass inspection.

AI attendants are not for me. I took my Honda to a local shop who answers the phone with a human…read morefor a new timing belt.

I am overly excited with my new car! I had a great experience with Car Force and Daniel! He was…read morevery helpful in helping me make a decision on which car was right for me! He listened to everything I wanted and made the deal happen! I love my new Ford Focus and would highly recommend Car Force to my family and friends! Thank you for all that you do!

From the owner: Specializing in: - New Car Dealers…read more- Used Car Dealers

I decided I wanted to trade in my car and I was getting offers around $7,500 from many places…read more I filled out all the information on Carmax.com to get an appraisal and they offered me $9,000. I showed up and within an hour, i was on my way home via LYFT that they covered with a check for that amount. It was quick and easy. I would recommend giving it a try!

In summary - the local team is great and we had a good experience with them, nice clean offices…read more Their logistics teams and cooperation across CarMax locations, however, definitely needs some work. Scenario: We purchased a vehicle from CarMax and it was in Columbus, OH. We paid the transfer fee to have it brought to Louisville. It took 2+ weeks, multiple phone calls and follow-ups, and several false starts to actually get it transferred. The local team reimbursed the transfer fee and did what they could to make it right. Corporate CarMax, help these guys out and fix how your departments work together to support your local teams who are in front of customers.

Amazing prices. I wrote down the price and details on 2 cars we were looking at. They were the…read morecheapest in Louisville and the Internet. The salesman there are not pushy at all. Let us look around without bothering us. Very respectable and love going there to look around. The transaction was a breeze 0 problems with the car we bought!! Definitely going there again for my next vehicle.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

I made an appointment at Bob Hook to get my car's airbag recall taken care of. They got me in…read morewithin a week, at a time convenient for me. Arriving at the dealership, I was greeted kindly, and ushered inside. I had to wait at a service desk while the employee completed some calls. To my right were several guys who worked there, not busy, standing around shooting the sh!t. I overhead them say something to the effect of, "Those Hispanics, they triple our billable hours, hahaha." I'm not sure if tripling billable time was supposed to be good or bad, but it didn't feel like a good thing. A Latino man who also worked there was walking by at that moment, and they said "Right, (name)?" And he nodded and kinda looked beaten down as he headed off to wherever he was going. It felt really uncomfortable to witness. My car was taken care of very well, and the staff I interfaced with were friendly and courteous to me. I was, however, put off by the casual racism (and in customer-facing spaces no less). I appreciated their help with my car recall, but I'll find somewhere else to take it next time.

Shopping for new vehicle with limited time- we inquired about a vehicle posted online and spoke to…read morea salesman who assured us there were several vehicles that met our specific criteria and budget. After driving 45 minutes we were shown several and the salesman was very vague about pricing but kept saying we were "good". However when we attempted to purchase we found that they were NOT in our budget or anywhere near. We had been upfront about what we needed and the out the door price, only to have our time wasted. Very disappointing experience.

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

We stopped by here after seeing a truck in passing we wanted a closer look at. We were quickly…read moregreeted by a super friendly salesman at the car wearing a mask. He answered our questions about the truck, but unfortunately it wasn't a match for us. He offered to take my husband inside and check if they have anything on their other lots that fit his needs. Sadly they didn't, but it was a good experience. I would definitely buy from here if they had the vehicle we wanted.

Had a great car Salesman Bob Bender , very satisfied with my new automobile!! Great Buy .read more

I financed a car in August of 2025 with no warranty and my transmission went out in January. I had…read moreit towed back to them and they gave me a price and an honest opinion about fixing it and told me it wasn't even worth it. Once I agreed to let it go they allowed me to cancel my contract with that vehicle and they put me into a different vehicle with a warranty and no down payment. The staff is very friendly, helpful and professional and Bruce is very fair. I love being one of their customers!!!

The salesmen will try to shake you down. The cars are Lemons. Horrible service and my car was worse…read moreafter I got it back.