I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Great service! They replaced the purge valve, brakes, and rotors on my 2011 Traverse. They also…read moretopped off the fluids and checked out the rest of the car to see if anything else needed maintenance. The communication was great, and everyone I talked to was really nice. I will definitely bring my cars here from now on. The only thing that could have been better was the grease that was on my steering wheel and the seat and mirrors needed to be readjusted.

This will be the second car I have purchased from Tom Leis and I have nothing but good things to…read moresay about the business and my vehicles. It is rare to find a dealer who doesn't have 100+ cars on the lot which I feel is the main reason I continue to go to them for a car purchase. It is a family owned and ran so you don't have to talk to computers or 20 people to make an appointment to test drive. I've always been pleased with my purchases and experiences here and I would recommend anyone who wants a quality vehicle to come here. The first car I bought in 2021 and the reason I do not still have it is because it was wrecked. I'm sad to see the negative reviews and I advise anyone looking for a vehicle to come here and at least check it out. It is as simple with no pressure as purchasing a car can get. There are 4/5 stars on Google for a reason!!

Here's good advice; the better a car looks on the outside, the closer you should look on the…read moreinside. These guys specialize in buying the best looking cars with low miles and then never doing a thing to it, Outside of changing the oil and calling that "serviced" to give a false sense of security. Buy a code scanner and check the car yourself before committing. I learned no check engine light doesn't mean they serviced it and is running correctly, as was stated to me. There was an expensive problem showing up on the scanner. They never thought I would scan it while off the lot test driving. I didn't buy from them and I don't regret it.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

Bought a car from here, the sales and service side were awesome. Took car for test drive and came…read moreback the service engine light came on. I told them they immediately took it in and scanned codes found the problem. I brought car back up the Monday after buying and they installed new 02 sensors with no question it's been 3 months and 6,000 miles now and still no problems. They did more than they need to for a used car dealership. Normally places like this won't go the extra mile to make sure your in a safe and reliable vehicle

We purchased a 2016 Jeep Grand Cherokee. Staff seemed okay, facilities were nice. Jeep ran great…read moreand looked like it was going worth what we paid for it. We were told it had a brand new Oil Cooler and Spark Plugs installed as that oiler cooler always goes bad in this model so they replaced it with the new aluminum one to prevent problems for the next owner. Less than 48 hours of owning it, the heat stops working. Less than a week of owning it the check engine light comes on with a misfire in cylinder 4. We took it to a shop, $1300 later we had a new oil cooler installed. The repair shop gave us the oiler cooler that they removed. It was the original plastic oil cooler that came with the engine. The spark plugs were not replaced either. This dealer lied to our face when we bought it. After that repair it fixed the misfire on cylinder 4 but the heat still doesn't work so now we have to spend a couple more thousand dollars to get the heater core replaced because "someone" filled the system with radiator stop leak. This was my 19 year old son buying what he thought was going to be his first reliable vehicle for his new chapter of life and getting on his adult feet. My son saved up every penny and paid $12000 cash for this car just to end up with a lemon and lies. Buyer beware!!!

Zach is highly recommended and made our car buying experience simple and wonderful. Answered all…read morequestions and was very thorough, honest and upfront with everything. If you go there ask for Zach and I'm certain you will receive the same treatment as we did. Super guy!

I went to carmax after having an accident and needing a replacement vehicle. My salesperson was not…read morethe friendliest, but got the job done. There were no vehicles that fit my needs within my price range on the lot, but we located one in GA that was shipped to this location for me to pickup. I paid $250 for this to be shipped. When I came to pickup the vehicle, it smelled terrible. The previous owner had clearly smoked in it, and they sprayed it to cover up. I mentioned it to the salesperson and he replied "I just had it detailed this morning". I said it still smelled, and I was sent to the service area where I was told a gentleman would contact me and come to my home or work to do an ozone treatment to remove the smell. I was skeptical it would work, but figured, I'd give it a try. Over the next few days of driving the vehicle, I noticed it shook after about 70mph, pulled to the right, there was a "malfunction alert" light that came on while driving and the key did not open properly about half the time. (I was told to go to a Nissan dealer to have that addressed as there was a recall for that specific key). I returned the vehicle after 5 days. I never received a call from the person to treat the car for the smell and the problems while driving mounted. The sales manager, named Chris, was actually very friendly and the return process was easy. Unfortunately, I still feel like I was taken advantage of because I paid $250 for a vehicle to be shipped to me to purchase and the vehicle was definitely not in good condition. So, all in all, carmax has a great return policy, but Beware if you have to pay to have a car shipped to purchase because if there are any issues, you are out that money. It would be nice if they also stood behind their vehicle when it's clearly not what was expected to refund the shipping to the buyer.

I honestly like the atmosphere of the maintenance side and a lot of the staff are friendly. What I…read moredon't like that in the waiting room there is never any water in the fridge. I was so thirsty I ended up walking to get a water from 5 Below. It was a cold long walk in the snow lol. My biggest issue right now is that the system is going to AI and I personally will never like or agree with AI. When you call you're talking to an Ai machine and then when you're talking with human you get asked the same things. LET GO OF AI SO PEOPLE CAN KEEP THEIR JOBS HONDA!!!! This is horrible!

Do not do your business here. I told them I was about to start my 2 1/2-hour drive to come look at…read morea car at 3 PM. I arrived at the dealership around 6 PM, only to be told the car had "just been put on hold right before I got there." When I asked for clarification, I was shown their own records, which clearly indicated the car had actually been placed on hold before I even left to make the drive. This directly contradicted what I was told in person. A simple and honest update would have prevented hours of wasted time. Instead, I was allowed to drive several hours based on information that turned out to be false. Chuck, if you're reading this, transparency matters. This experience felt misleading and extremely unprofessional, and it's the reason I would not recommend this dealership.

I do not recommend. Vehicle was described as no issues - hail damage - rim was busted. Would not…read moresuggest going to this dealer. Look elsewhere.

Liars. Went in buying a used 2015 Ford Fusion. It was listed for very cheap, so I knew there could…read morebe something wrong with it. It had a clean title, so I wondered what had happened to it to be so cheap. They claimed it was a repo after someone couldn't make their payment. NO - it was a former rental car. Rental cars aren't always bad, but they also aren't always good. They deliberately made up a different story to hide the fact that it was a former rental, then refused to work with me after purchase and the new information came out. Will absolutely never do business with them again. You might get a cheap car from them, but know that whatever they tell you about it may be a lie.