We had searched high and low for the perfect first vehicle for my son. I had stopped by before and…read moreJessica spoke so highly of their approach and how they do business. Used car sales does not have a great reputation. I was not pressured and they gave me the info I needed. They shared the cars on the lot that were in my budget and mileage guidelines. I brought my husband back over the weekend and we didn't even have this one on our radar due to wanting to buy a newer car for our son. We ended up going with a great find! A 2005 Dodge Dakota with 80,000 miles. This truck was babied. I truly believe a little grandpa garage kept this truck. The straight forward approach and no pressure sales was incredible. After we made our decision, it took 15 mins to sign all the paperwork and we were on our way. I've only purchased vehicles at the large local large brand dealerships and it's been almost twenty years since I bought a used car. Good people to work with and would buy from them again. We paid cash, but was pleased to know they use Park Community Credit Union for those who need to finance. Thank you Jessica & Robert! We have one happy 16 year old!

I am a 19 year old college student who's cut off her parents. So needless to say, when I found…read moremyself in need of buying a car, I was terrified. As a barely adult woman who knows next to nothing about cars, I felt extremely vulnerable and fearful until I reached RPM Auto Sales. There, I discovered the most genuine people. They are so kind, I can't emphasize it enough. It was so refreshing to feel like I was talking to real people and not money hungry salesmen. I bought the car I was looking at the next day. After about a month, I began to have trouble with my oil. I came back and Robert found the issue and fixed it within a day at no cost to me. I felt like I'd been blessed somehow. Absolutely phenomenal people. Genuinely cannot convey my gratitude and admiration enough. Just real, good people that actually care.

This was by far the easiest and best experience I've had purchasing a vehicle. Paul the…read moresalesperson is fantastic! He was not at all pushy and it took very little time - our whole transaction probably took about 15 minutes, not including the test drive. He knows what he is doing and is very laid back but very professional. Tommy Neutz, the owner, is also spectacular. We talked for quite some time about the business and why they do things the way they do - no pressure, quality used vehicles, and they stand behind them. I actually spoke with Tommy and Paul for way longer than it took to do the paperwork. I totaled my previous vehicle and found an Odyssey at Neutz Brothers. The vehicle was very clean but they said they did not have an opportunity to clean the carpet and floor mats. Since I needed the vehicle immediately, I asked to bring it back the next week (I actually couldn't get it done until the following week - my issue, not theirs). I dropped off the vehicle on Monday and when I went to get it on Tuesday evening, the guy who did the work was there and explained that the floor mats did not get as clean as he wanted so he wanted to keep them a couple more days to get them right. Wow - the company culture is so strong that the detailer is empowered to make the customer happy and is proud of where he works and what he does. Incredible. I wish I got his name to give him a proper thank you here but I do appreciate his efforts! I bought the vehicle on the 2nd. It had an out-of-state title so it needed a Sheriff's inspection (they took care of this when I dropped off the Odyssey for the cleanup). On the 19th, they had my tag. In Kentucky, the dealer has 60 days to get the tag (it used to be 30 but the big dealers lobbied for the extra time). Neutz Brothers had my tag in 17 days with a Sheriff's inspection in there, too. WOW!! I highly recommend Neutz Brothers. If you are in the market for a used vehicle, this is the first place you should go - and will likely be the last. I am a customer for life!!

This was a Honest car dealer and those are hard to find too bad they closed down after all of these…read moreyears

Bought a car from here, the sales and service side were awesome. Took car for test drive and came…read moreback the service engine light came on. I told them they immediately took it in and scanned codes found the problem. I brought car back up the Monday after buying and they installed new 02 sensors with no question it's been 3 months and 6,000 miles now and still no problems. They did more than they need to for a used car dealership. Normally places like this won't go the extra mile to make sure your in a safe and reliable vehicle

We purchased a 2016 Jeep Grand Cherokee. Staff seemed okay, facilities were nice. Jeep ran great…read moreand looked like it was going worth what we paid for it. We were told it had a brand new Oil Cooler and Spark Plugs installed as that oiler cooler always goes bad in this model so they replaced it with the new aluminum one to prevent problems for the next owner. Less than 48 hours of owning it, the heat stops working. Less than a week of owning it the check engine light comes on with a misfire in cylinder 4. We took it to a shop, $1300 later we had a new oil cooler installed. The repair shop gave us the oiler cooler that they removed. It was the original plastic oil cooler that came with the engine. The spark plugs were not replaced either. This dealer lied to our face when we bought it. After that repair it fixed the misfire on cylinder 4 but the heat still doesn't work so now we have to spend a couple more thousand dollars to get the heater core replaced because "someone" filled the system with radiator stop leak. This was my 19 year old son buying what he thought was going to be his first reliable vehicle for his new chapter of life and getting on his adult feet. My son saved up every penny and paid $12000 cash for this car just to end up with a lemon and lies. Buyer beware!!!

Coming from the business, its hard to find a dealership that holds the same high standards to…read morequality customer care as I did. Not only is the location very tidy and clean, but the cars are of exceptional quality. What really blew me away was the sales experience. I had my 1 year old daughter and my pregnant Fiance with me. The car was warmed up and pulled up for us ready to go. Michael French was extremely respectful, engaged with my family, listened to my needs and had me signing paperwork in under an hour. I constantly look at their website for our next SUV replacement. I will not be buying anywhere else.

If I could give it 10 stars I would. Edgar, Jacob and the whole team there was extremely…read moreinformative. With it being our first electric vehicle they was able to explain throughly all the differences between the models of the teslas as well as the ford Mach Es we was interested in. They were really patient and we never felt like we were being sold too, we felt like they was just interested in helping us get the right fit. We seen why they are the number one electric dealer around!

We stopped by here after seeing a truck in passing we wanted a closer look at. We were quickly…read moregreeted by a super friendly salesman at the car wearing a mask. He answered our questions about the truck, but unfortunately it wasn't a match for us. He offered to take my husband inside and check if they have anything on their other lots that fit his needs. Sadly they didn't, but it was a good experience. I would definitely buy from here if they had the vehicle we wanted.

Had a great car Salesman Bob Bender , very satisfied with my new automobile!! Great Buy .read more

no hassel, no pressure, just kind and caring service. best buying experience i have ever had…read more!!!!!!! ken exemplifiies what every dealership should be... i would highly reconmend anyone loking for a used vehicle to buy from ken. butch raymer a most satisfied customer

These people really know what to do and how to help you. The service is amazing. I bought a 4Runner…read morefrom Kenny and he's was amazing. They were very informative and told me everything about the car I needed to know. I bought this car as someone from out of state and he picked me up from the airport to bring me to the dealership. Drove it back to Indiana with no issues. Super helpful and honest people. And they even helped me out immensely with getting the title services done in Indiana

I bought a Mercedes from Michael Gordon in January of this year. It was the most seamless car…read morebuying experience I have had to date. I knew what I wanted and what my down payment would be. I had done my research and pricing was competitive so there was no need to haggle. I already had financing pre-arranged. I called Michael before coming and the car was pulled out and ready for me to drive...alone...as long as I wanted! When I got back to the office, all my paperwork was printed out, including an offer with a better rate. I signed off and was out in less than an hour with my dream car! I have also been given referrals to quality service providers in the area for routine maintenance needs. I could not asked for a better experience. HIGHLY recommend this dealer if you are looking for a quality vehicle with a no-hassle process.

From the owner: We sell the most exceptional preowned vehicles in the louisville area for over 30 years. No sales…read morepeople. You can talk direct to the owner of the business.

Amazing prices. I wrote down the price and details on 2 cars we were looking at. They were the…read morecheapest in Louisville and the Internet. The salesman there are not pushy at all. Let us look around without bothering us. Very respectable and love going there to look around. The transaction was a breeze 0 problems with the car we bought!! Definitely going there again for my next vehicle.

Oh it started out ok and as time went on they wanted me to pay way to much for the car I was…read morelooking at. To many hidden things I would not recommend , my excitement turned to frustration

I made an appointment at Bob Hook to get my car's airbag recall taken care of. They got me in…read morewithin a week, at a time convenient for me. Arriving at the dealership, I was greeted kindly, and ushered inside. I had to wait at a service desk while the employee completed some calls. To my right were several guys who worked there, not busy, standing around shooting the sh!t. I overhead them say something to the effect of, "Those Hispanics, they triple our billable hours, hahaha." I'm not sure if tripling billable time was supposed to be good or bad, but it didn't feel like a good thing. A Latino man who also worked there was walking by at that moment, and they said "Right, (name)?" And he nodded and kinda looked beaten down as he headed off to wherever he was going. It felt really uncomfortable to witness. My car was taken care of very well, and the staff I interfaced with were friendly and courteous to me. I was, however, put off by the casual racism (and in customer-facing spaces no less). I appreciated their help with my car recall, but I'll find somewhere else to take it next time.

Shopping for new vehicle with limited time- we inquired about a vehicle posted online and spoke to…read morea salesman who assured us there were several vehicles that met our specific criteria and budget. After driving 45 minutes we were shown several and the salesman was very vague about pricing but kept saying we were "good". However when we attempted to purchase we found that they were NOT in our budget or anywhere near. We had been upfront about what we needed and the out the door price, only to have our time wasted. Very disappointing experience.

I bought a 2003 Honda CRV from Tom. It has proven to be one of the best vehicles I have ever owned.read more

This will be the second car I have purchased from Tom Leis and I have nothing but good things to…read moresay about the business and my vehicles. It is rare to find a dealer who doesn't have 100+ cars on the lot which I feel is the main reason I continue to go to them for a car purchase. It is a family owned and ran so you don't have to talk to computers or 20 people to make an appointment to test drive. I've always been pleased with my purchases and experiences here and I would recommend anyone who wants a quality vehicle to come here. The first car I bought in 2021 and the reason I do not still have it is because it was wrecked. I'm sad to see the negative reviews and I advise anyone looking for a vehicle to come here and at least check it out. It is as simple with no pressure as purchasing a car can get. There are 4/5 stars on Google for a reason!!