Took my truck in around 9am for oil change and regular inspection. While I appreciated the staff…read moretook me in with no appointment and squeezed me in, it took mostly all day to get my car back. At 5:40p I got a call that the truck was ready and I could come by and pick it up. Luckily I was only 5 min drive and rushed over to get it. Otherwise I would have waited till the next morning to get my truck. Outside of all that, the team was great. Did everything they needed to do and got my car ready by the end of the day. I would have appreciated some communication as I didn't know what was going on with my car throughout the process until it was "ready"

These people were rude as hell. I was searching their inventory and someone texted some really rude…read morethings to my phone.

When I think of buying a car, I think of a**hole dealers who waste your time and try to scam you…read more But that couldn't be farther from the truth at Enterprise Car Sales. I was in a car accident (i'm ok!) and needed to purchase a used car ASAP! I heard great things about the cars sold at enterprise, so I went for it. Little did I know the salesmen were great, too! I mostly worked with Dane and I highly recommend! During each stage of the process, we worked with great people and felt comfortable. At NO point, I felt pushed or uneasy. Not to mention, this was my FIRST car buying experience. I can't wait til my next one so I can go back!

These guys were transparent and helpful. They focused in on what I was interested in and were very…read moreresponsive as we narrow the list down and did test drives. I ended up buying a Subaru and am happy with my purchase.

So here's an update.. after almost a week of trying to figure out if Ford Motor Company was going…read moreto cover the damages and if the damages were indeed a result of the Factory Recall. Capitol City Ford was able to diagnose, break down and send photos to Ford Motor Company and they finally approved me for a rental (which is a whole different headache dealing with Enterprise Rental Car Irvington) I'll do a separate review about that later! But all in all in spite of it being so close to the holiday Capitol City Ford ultimately came through!

I have a Ford EcoSport that is under two recalls. My car definitely has one of the problems and…read moreliterally cut out on the interstate the other day. It is the only vehicle my family has and it provides transportation to and from work for 3 people. The recall repair is going to take more than one day to do. I will need them to provide me a loaner because I am not in a position to rent a car as I do not have a credit card. Capitol City Ford has been of zero help to me. They are willing to work with me to get the repair done in a reasonable amount of time but refuse to provide a loaner. They insist that I have to rent a car even knowing that I cannot do so. Ford won't help either as they say the issue is out of their hands and only in the hands of the dealer. I seriously regret buying a Ford car and I have no idea what I am going to do. This is a nightmare.

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

To Whom It May Concern,…read more I am writing to express my significant concern and deep dissatisfaction regarding the current operational procedures within your service department, particularly concerning urgent customer support. My recent experience has highlighted what appears to be a critical gap in your ability to address immediate service needs. Upon attempting to secure assistance for a pressing issue, I was informed that the earliest availability for service was an alarming one to two weeks out. This extended timeframe is not merely an inconvenience; it poses a serious safety risk for customers who may find themselves in a vulnerable position, especially when far from home and requiring prompt attention to ensure their safe return journey. It is particularly disheartening to encounter such a prolonged waiting period, which gives the impression of a lack of contingency for critical situations where customer safety might be compromised. The inability to provide timely support in such circumstances suggests a profound lack of compassion for the predicament customers may face.

They have a lot to improve to get on track. The experience felt unprofessional and rude…read more Dealerships often have a bad reputation, and unfortunately, this one lives up to it.

I purchased a vehicle from this dealership on October 30, 2025, and within days discovered the car…read morewas infested with roaches. At first I noticed a single bug and assumed it had somehow gotten into the car. Shortly after, I opened the door at night and saw multiple roaches freely roaming inside the vehicle, making it clear this was an existing infestation from the previous owner. When I contacted the dealership, I initially couldn't get through. When I finally did, I was told I needed to speak directly with the salesperson who sold me the car, Crissy Burton (also known as "Crissy the Car Fairy" on Facebook), instead of being helped by management. I found this extremely unprofessional, especially given the seriousness of the issue. I waited for a call that never came and ultimately had to reach out myself. When I finally spoke with her, I was offered a loaner vehicle while my car was "bombed." I made it clear I did not want the vehicle back--alive or dead bugs were unacceptable. I had owned the car for less than a week, and after waiting years to purchase a vehicle, this experience was devastating. Instead of accountability or an apology, I was met with deflection and blame, including insinuations that I may have brought the bugs into the car myself. I had only driven the car to and from work a couple of times, had no food in it, and have never had issues with pests in my life. This accusation was insulting and deeply unprofessional. When I came into the dealership, staff avoided the situation entirely and told me to wait for the salesperson to arrive. At that point, after the ongoing back-and-forth, I requested to speak with a manager. No one took responsibility, no one apologized, and I was made to feel small and dismissed. I am 28 years old but look younger, and I was absolutely treated that way. I was eventually offered a trade for what was described as a brand-new vehicle at the same lease price, only to later discover the vehicle was more expensive and had a previous owner. While I could accept those facts, it became clear that I was being told whatever was convenient in the moment, with no follow-through or honesty. To make matters worse, one of the dealership's own employees later warned my father about purchasing from here. I wish that warning had come sooner. What should have been a joyful milestone turned into a stressful and heartbreaking experience. I strongly advise others to proceed with caution when dealing with this dealership, especially if issues arise after the sale. Black 2021 Kia Seltos is the car just in case they try selling it to you.

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with…read moreinformation. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa.

I used to love the service team at Ed Martin. The last two oil changes have me scratching my head…read more Yesterday I took my 2018 pathfinder in for oil change. 2 hours later they say it's ready and go over upcoming routine maintenance. I leave and about 2 miles down the road I hear an awful clanking sound under the hood like something is falling. I'm driving 55mph and the mechanics tools are falling from the engine bay off the road and bouncing up underneath my car. Six months prior I get a few miles down the road from leaving there and notice the car sounds funny and is accelerating oddly. I check under the hood and see where they left my air filter cover detached. Ironically a coworker I referred to them had identical issue happen to her. Ed Martin you have lost a loyal customer!

Nothing but praise for the service department. Friendly, helpful, efficient. Highly recommend!read more

Absolute scam artists. My friend took his truck in to check on a possible recall. Tried to scam…read morehim over for a completely unrelated parts for almost $5000. How do these people sleep at night. And dont ever let them do a free inspection, you will still be charged about 100 bucks. If you have to scam people to make a buck get a real job. Do yourself a favor and avoid this place at all cost.