They tell you what's needed per video. But, they let you know how long before you need service. Friendly. Thoroughly performed inspection! read more

My first time here. An old man freaks out on me while im driving in the parking lot. I tell a worker (who looked identical to the man driving) to relax a little. Its not the serious. Upon being notified i spoke to the wrong guy i apologized to him and continued to tell the worker, who asked me what happened, and they couldnt care less. They cancelled my appointment over absolutely nothing. Jeff was on an absolute power trip lmfao JEFF RELAX read more

Avoid Ray Skillman Mazda West Like the Plague I bought a car from Ray Skillman Mazda West in February 2024, and just last week, on 8/12/2024, the oil light came on. I'm not the best at keeping up with car maintenance, but this car was practically brand new to me, so I called my local auto shop right away. The second the technician looked at it, he said it wasn't an oil problem--it was a lifter issue with the engine. And get this: he said problems like this don't just pop up overnight; they've been brewing for months, which means this was an issue long before I ever drove the car off the lot. I went to multiple other technicians, and every single one of them confirmed the same thing. They also told me that Ray Skillman Mazda West had to have known about this problem before they sold me the car. When I called the dealership to address it, I got the runaround--redirected to wrong departments, passed from one person to the next. Finally, I spoke to my sales rep, who couldn't have cared less. No empathy, no responsibility, nothing. They basically shrugged and said, "Not our problem," all because I signed a "sold as is" paper. If you're thinking about buying from Ray Skillman Mazda West, do yourself a favor and don't. They'll sell you a car with serious issues and then wash their hands of it. I'd recommend steering clear of this place at all costs. read more

it was good with the issues I had as far as my credit they were able to get me in the vehicle that can afford salesman was great sell staff was great finance department was wonderful as well read more

This place has been a joke since I walked in to get a car, I came in told them exactly how much I wanted to spend. The sales man ran my credit 9 hard inquiry's and for vehicles $4,000 over what I told them I wanted to spend, not to mention I received things in the mail were they ran it for cars I never knew about or gave permission. They added an extended warranty I knew nothing about until I was getting ready to leave, now 2 mths later it saying timing belt is not right I called the dealership and first got told I didn't have a warranty then transferred Barry confirmed I had warranty they scheduled me I'm here at 8am, now being told they can't work on Volkswagen cars, and to take it to Volkswagen and pay out of pocket!! This place is a mess, no communication between workers.now have appt for next week at Volkswagen ****update- Vince - at dealership is covering cost of diagnostic test at Volkswagen shop, ty Left ray Skillman lot got to work and the car started getting real loud oil pressure light is on, called Vince -I believe center manager, he asked me to bring it back and we went to drive it he then took mechanic w/him they cane back and are keeping it also giving me a loaner and they are taking my car Tuesday to Volkswagen for me. I truly appreciate it, my first impression of this place most definitely was horrible, but I can honestly say Vince and his service team are helping me now and trying to make things right I can respect that. read more

This week i bought my third Mazda in a row. I really appreciated them working with me as my lease wasn't yet finished but I was getting close to my mileage limit. They offered me some great discounts to thank me for my loyalty and were very motivated to get me into a new vehicle. My first two leases had some hiccups but it's all water under the bridge by now. Peyton Manring and Vince are both awesome! The best tip here is to know what you want, what your budget is and they'll help figure something out for you. I'm very happy with my purchase. read more

Ray Skillman Mazda West - Car Dealers Near Me - Indianapolis, Indiana

My wife bought her car from Ray Skillman West and that was a pleasant hassle free experience overall. However, the service experience has been horrible. First of all, the technician forgot to properly replace the oil drain plug after a routine scheduled oil change. Thankfully no major damage was done as I noticed the large puddle of oil on my garage floor and called my wife to return promptly with the car. They car was towed to the dealership and the problem rectified. The second event happened after the car started making a crackling sound at start up. The dealership diagnosed a faulty driver's speaker and the car was taken inonce the part was ordered. My wife picked up the car and the sound was still there on start up. This is not a subtle sound and is very prominent when the car is started so I wonder it it ever tested. She promptly took the car back in and they rechecked the car and found that the tweeter needed replacement. An oh by the way, they also blow out the factory radio amplifier in the process. So we are now waiting for new speakers and an amplifier. Thank goodness the car is under 1 year old and still under warranty. I think these over sights are unacceptable for any car shop and worse so for a dealershi and I question the integrity and expertise of this dealership's service department read more

This is a great place to buy your new Mazda or take it in to service. I've bought my last two Mazda3s here and the car and the service has been outstanding. As in free coffee, warm cookies and a PlayStation to amuse yourself while you're getting service. My favorite auto dealer by far. They will take care of you and your car! read more

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I've bought my last five cars from Ray Skillman West. I also always get my car serviced there. I went in for an oil change and they fixed my bumper which I knocked out of place about an inch. They put my bumper back into place without being asked and didn't charge me a dime. They are all very friendly and get me in quick. I highly recommend buying and servicing there. read more

I'm still impressed with Ray Skillman Mazda West. I had to bring my 3 in for a warranty repair, and the staff is all friendly and helpful. They have modified the waiting rooms due to the Covid crisis and made it a comfortable experience. read more

With the cold weather, the air pressure was low on all my tires. After going to a couple gas stations and finding their air pumps not working, I decided to go to Ray Skillman Mazda (where I leased my car) on the chance they could help with my situation. I pulled into the service bay and asked if they had an air hose that I could use to fill up my tires. A very nice young woman said she'd take care of it for me. She proceeded to check and fill all four tires to the proper level. When I asked what I owed, she said "nothing at all, sir". I even tried to give her a tip, but she wouldn't take it. What a refreshing experience! This person made my day by her friendliness and enthusiasm. I've dealt with this dealership for many cars over the years and they proved why I'm such a loyal customer. Thanks again! read more

My husband and I purchased a used car here recently. As someone who has worked in the auto industry, I am always wary of some of the selling practices at some dealerships. I was prepared to deal with high pressure tactics. What a pleasant and welcome surprise to find the opposite. From the start, we were made to feel comfortable. I was shocked by the honesty and transparency from our sales person and our finance manager. I will highly recommend Yvon Marthol and David Canary to my friends and family. Thank you for a great car and a great experience. read more

Everyone here is super friendly and courteous. The service department is nice and prompt.

I came here for a recall on my Mazda, I originally scheduled the appointment online and requested a courtesy car since it say it could take up to 2 hours online. However, when I arrived, I was told that it would only take 45-hour so I waited instead. While I was waiting, I noticed that the dealership was very well maintained and I was offered coffee/water by several of the staff. During my wait, a team member also let me know that another recall was available and offered to go ahead and fix it so I really appreciated that since that meant I wouldn't have to come back another time. I ended up getting both recall issues fixed in 2 hours. read more

I had my mazda towed here, I admit it was in bad shape. After they fixed it, I told my rep the very same day I picked it up that it was stuttering. She told me that it had to have time to catch up with itself. I returned the next morning as my oil change light was still on, no sticker indicating one was done and the tire button was not reset after getting new tires. I mentioned the stuttering again and was told the same thing. Fast forward 10 days it is happening, but worse. I spoke with Jayla, my rep, and was told there was no openings until next week after she consulted with her manager. I asked if they could squeeze me in as it seems the spark plugs are causing it, which were replaced by them and I spent over 3900 dollars on everything I was told I needed. Customer service is not what it used to be, highly disappointed that someone couldn't just check to see if the spark plugs were in correctly. I appreciate all the work they did, but, I paid for it. Not a happy camper!! read more

Wouldn't hesitate to do business here. I think they respect their customers and try to make your purchase as seamless as possible. Time will tell if their Service Department matches their sales acumen. read more

I have been loyally coming to this Mazda dealership for several years now. When I was in the market for a new car, I actually went to a different Mazda location and left very dissatisfied. I went to Ray Skillman after and have been happily coming back since. I actually live 30+ minutes away but I would rather drive out here to receive the service that I get than settle for the one close to home. When I bought my car, they were extremely kind, helpful, and not pushy. I've been coming back for the routine maintenance ever since and I have nothing short of a great experience. The online service scheduler makes it extremely easy to keep up with. I'm a customer for life! read more

I bought my first car here 2 weeks ago and it was an amazing experience!! Everyone there made the experience enjoyable, as much as they could considering buying a car is a long process... Cristian helped with anything and everything he could, he's awesome! Looking forward to see how the service visits go as well. read more

For all the nonsense that Kia Finance and Kia Butler has put us through these past 8 months. We are so grateful for all the relentless hard work from "The Finance Guy" Cory Reber and the GM Casey. They took a situation where they had no monetary gain and no real reason to help us and made sure we were taking care of when buying out my wife's Soul when her lease was up. Who knew cutting a check would be such a emotional roller coaster over the last 8 months? While I will never finance with Kia Finance and will discourage anyone else from doing so, the customer service displayed from those two gentleman were beyond exceptional and we are externally grateful. If you need a vehicle in the Indianapolis area, please give Cory a call and I promise he will take very good care of you. Not all heroes wear capes....some wear red sweaters read more

When it comes to cars I know mine has four wheels, is an automatic, 4 cylinder and gets roughly 32 mpg. But that is about the extent of my knowledge. I looked at my service manual and noted, though that it was time for a tune up and some maintenance. The team at Mazda was friendly and very helpful over the phone- setting me up for an appointment the very next day. I arrived they showed me to coffee, cookies and a large and comfortable waiting area- with wifi (if amazes me that some service centers don't have it). An hour later- just as they had noted, my car was fixed and ready to roll. Their team was so friendly and accommodating through the process! read more

Seriously this is the only car dealer I would recommend after we have visited just about every single dealer in the area looking for a new car to lease. The people there seem very trustworthy and will even suggest other locations than theirs if they think a different car will suit you better. We ended up leasing out new Mazda3 from them, it literally had 5 miles on it. We got an amazing deal, they really pushed themselves to accomodate our budget and desires! They even let us take it home overnight and think about it before we bought it. We worked with another dealership that was also Ray Skillman, and the salesperson there brought us over here when we described the price and style we wanted... so I think any of the Ray Skillman people seem to be pretty good to work with. Our salesperson was named Harrison Brown, and if you can work with him I really recommend it. He has great reviews online, another Yelp reviewer mentioned him and I would agree with their assessment of him. If you are looking to lease or buy, I truly think this is the best dealership in Indianapolis! read more

This review is only targeted towards the service/parts department as I have dealt with them only and didn't have the chance to deal with the sales department. I first visited this Mazda service department in 2010 and dealt with the amazing James Stephens, he always took care of all my concerns regarding my Mazda 6, the car came out amazing, he explained in detail regarding my repairs and answered thoroughly all my questions. Very polite and pleasant person. I sold my Mazda 6 many years ago, so I didn't need to visit the service department again, until I recently bought another Mazda 6. I went there asking about the car's transmission service and the underbody guard that goes under the engine. I met Jeff Hodge and despite that I didn't bring the car, I asked him about the underbody guard and the transmission, lo and behold, he was super helpful in answering all my questions, he took me to the parts department to search for the plastic underbody guard, he explained in detailed the flushing process of the transmission, answered all my questions and concerned. The service department has the utmost customer service for many years and the best prices too. I highly recommend them and I will continue to visit them for my car's needs despite that I live all the way in Noblesville. read more

Wow!! I've gotten my Mazda6 services at both Ray Skillman locations and westside is by far superior. Equipped with coffee, cookies, hot chocolate, free wifi, charging stations, and a play area for kids there's no reason not to take your Mazda here!! The staff seemed a lot friendlier, happier, and knowledgeable than other Indy locations. read more

Ray Skillman Mazda West - Play area - Car Dealers Near Me - Indianapolis, Indiana

I brought my Mitsubishi Outlander to this location for brake replacements last week. After the inspection I was told it also needed new transmission fluid-- okay, no problem. I pick it up on Monday and by Monday evening am having serious transmission issues. Up until my work with them, I had never experienced any kind of transmission issue. They're telling me I won't have my car back until sometime next week because one of their techs is out sick. They also refuse to provide me with a rental in the meantime. Correct me if I'm wrong, but this auto mall surely has someone else that can work on my car in the meantime. This is seriously poor customer service. If I wasn't required to keep my car there to be fixed due to their negligence, I would absolutely have it towed elsewhere. read more

My experience at Ray Skillman was the most positive experience I have ever had purchasing a car. I cannot express enough how special all of the employees made me feel. Seth Moreno and the sales manager went above and beyond making me a return customer. I am totally in love with my Mazda CX5. I encourage anyone who reads this to visit Ray Skillman on Pike Plaza. My previous experience with Naperton KIA was not good and I was not looking forward to trying another dealership. I felt so valued and respected with this experience and am spreading my positive experience. Thank you all at Ray Skillman. I'm a repeat customer! Sincerely, Joyce Carroll read more

had a great experience with buying a car from this dealership. we were fortunate to work with dillon and it was a relaxed, no pressure, friendly, and very honest purchase. never felt slimy or hoodwinked. we were in a rush to purchase in the afternoon and dillon had his team accelerated the process to meet our time constraint. no judgement from anyone on the team ever. and dillon was more than flexible with our ever changing appointment needs. we definitely had the best experience here ever- and we have bought cars at many other dealerships, both luxury and nonluxury. would highly recommend dillon. read more

I have *never* done business with this dealership but am receiveing telemarketing calls from them. I am on the state do not call list and have filed a complaint with the state Attorney General's office. "Indiana law does not allow companies with existing business relationships to make sales calls to you unless you have provided your permission to do so." Here is the link if you are getting telemarketing calls as well: https://secure.in.gov/attorneygeneral/2446.htm ETA: Here is the number for Mazda North America 800-222-5500 if they are calling you and you would like to make corporate aware of their actions. read more

Shout out to the great, caring staff at Ray Skillman Mazda West. Bought a used car with my daughter who lives in Chicago on Wed. afternoon and they treated her super. That night a challenge happened with the rear brake and we had to get it fixed on Friday. Let the dealership know. They cared and they had her come in on Saturday for them to go over the car before she went back to Chicago. They went above and beyond, replaced normal wear and tear items, and did a 30K service program at no cost to her. We could not have been happier with how they took care of everything. Kudos to Austin, Vince and the rest of the staff. read more

Bought a 2017 Mazda 6. Bim Akin and Caleb Derbyshire were amazing. Even Stacie Butcher in Finance was awesome. We had a great time. They found us exactly what we were looking for. We will definitely go back. Highly recommend them. F.Y.I. We were riding around looking for a used car on several lots. Caleb was the first sales rep to get us out of the vehicle and sold us a brand new car that we love!!!! read more

Service here blows. Always an hour and a half for an oil change; despite having an appointment. When I bought the car I was told it would be washed every time it's serviced. Yeah, no, special arrangements need to be made for that. Like the car; next one's coming from another dealer. Your waiting area sucks as well.....go up to 96th to Tom Wood and see how it's done. read more

Always an awesome experience! This is my wife's fourth CX5 from Ray Skillman Mazda West. We worked with sales managers Vince Freeman and Barry Morris. Her first couple times Barry was her sales person. She absolutely loved working with him because of his professionalism and quick wit. It's nice to see Barry promoted to a sales manager, he's an asset to the company. This time Jonny Much was our sales person... what a great guy! Come to find out he was just promoted! It's nice to see an organization promote from within. I think it keeps the chemistry going! We'll see you guys soon when we come in for our oil change and tire rotation... funny how you're always there, letting us know how to get into a new car and lower our payments!! read more

I would never buy a vehicle from this dealer. We were interested in a used vehicle they have with pictures on line that showed no damage to the vehicle at least on 3 sides they showed . It was very deceiving only showing the sides , front, drivers side and back that had been cleaned up and prepped for this 3 sided photo shoot . The Vehicle report from dealer , not a Carfax , stated car had never been in an accident. We drove 1 hour to look at it. The car had side damage on entire passenger side front to back. It Looked like it had been side swiped. When we showed zero interest in this car the salesman said he had others in this price range and my husband said to take us back to the car and my husband told him he wouldn't deal with them now . Used vehicles usually have no warranty and are sold buyer beware so I will not ever deal with Skillman because of this ... read more

I cannot say enough good things about my experience at this dealership. From the time I started communication until I drove home with my new vehicle, the entire staff was absolutely wonderful to work with and to be around. Drew, Seth, and Tim went above and beyond to get me into a new car. I highly recommend them. read more

We bought cars from Ray Skillman twice.. the second time we bought a "Certified" pre-owned Mazda5. However, it turns out they didn't actually Certify it completely. Now, less than 12,000 miles and less than 1 year into owning it, over a thousand dollars in repairs and items on the certification list were totally missed (i.e. matching tires... pretty elementary stuff). Also Our salesman told us first 12 years 12k miles was bumper to bumper-- apparently that was a lie though, we now find out. Worse, they won't do anything to make it right. read more

Just bought a Mazdaspeed3 from this dealership. Worked with Eric Alcorn and the process was pleasant and pain-free. I'd suggest looking him up if you're in the market for a Mazda or good used car. I felt no pressure to accept the service/warranty options they offered and was pleased that they patiently accommodated my lengthy vehicle selection process. I'm hoping my experience with their service department will be equally satisfying...fingers crossed! read more

We just had one of the best experiences with Ray Skillman Buick GMC South. The salesman, JB, and his partner, Zeth, were great. JB was very knowledgeable of all the vehicles we expressed interest in. Colt and J did a great job of getting our trade valued quickly, and getting us numbers to compare to help narrow down our selection. The customer service provided by everyone we come in contact with was excellent. We were treated like family. read more

I wish all car buying experiences were as good and as easy as my experience at Ray Skillman. Barry Morris was professional and easy to work with. He knows his products well, was never pushy and was very frank about pros and cons. This dealer clearly cares about the "whole package" experience, from sales to service, and has followed up to make sure all my questions are answered. This is the benchmark for all my future car purchases. I would happily recommend them to family and friends. read more

I've traveled all over the nation in my Mazda. The service department at this dealership is awesome! They listened to every concern I had and fixed them all with no questions asked. Great team. Thank you everyone who had a hand in fixing my car. Especially Jeff! Thanks again sir. read more

I had a great experience. Excellent customer service. Very fair price. Nice show room. Great sales-Ask for Adam.

I went to buy a 2017 Mazda Cx-3. I had driven the car around as a rental in fell in love with it . I could only find the car at this location in Indianapolis. I was emailing with Barry because I wanted to get in and get out . I did not want to spend all day getting a car . When I got there Adam was all ready for me . Barry had let him know exactly what I wanted. Adam was extremely knowledgeable about the car and made me feel like I was buying a great car . I left feeling good and excited. Everyone treated me like a person and not another sale . Amber who helped me get insurance on the car wouldn't even allow me to pay for my policy until I was sure I liked the car . I would recommend them to anyone in search of a Mazda ! read more