I ordered my Ford Bronco from Don Hinds late last year, and was told it could take 8-12 months for delivery. Being the impatient soul I am, I shopped around while I waited for confirmation my build was complete. In the few months I shopped, I was told by multiple dealers that "no dealership will honor A plan discounts on a vehicle this popular, even if you order from the factory." My Bronco was not only delivered ahead of schedule, but they honored my A plan and treated me like I was part of their family. I worked with Jeff Bowen, and can't recommend him enough! I've never owned a brand new car, and Jeff made this process so smooth and seamless. He took the time to show me around the new Bronco, helped me with accessory shopping, and made sure I left with no question unanswered. I can't recommend Don Hinds, and Jeff Bowen, strongly enough. While I have no desire to sell/trade my new car, I look forward to working with this company and Jeff in the future! read more

Don Hinds Ford - Car Dealers Near Me - Fishers, Indiana

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We had a great experience purchasing our Bronco from this dealership. Scott did an excellent job throughout the sales process. This is our second Bronco in three years, and we have intentionally tried to remain loyal to this dealership for both purchases and service. Unfortunately, our experience with the service department after the purchase has been extremely frustrating. After purchasing a $50,000+ Bronco and putting $11,000 down, we wanted to add illuminated Bronco grille lettering and LED grille lights. We paid the dealership for the installation and had them order the illuminated lettering. We dropped the Bronco off for the installation, only to pick it up and discover they had completely forgotten to install the illuminated lettering. We had to bring it back the following week. When they installed the lettering, they decided on their own to wire it to an AUX switch instead of the running lights that the other lights were connected to. Nobody asked us how we wanted it configured. When we asked them to change it, we were initially told we would have to pay additional money. After getting the Bronco home, we noticed the grille had been chipped and cracked around the areas where the lights were installed. The dealership took photos and eventually agreed to replace the grille. We brought it back again the following week, only to be told that the replacement grille wasn't painted and the repair would have to wait another week. We again asked them to correct the wiring, and were initially told we would still be charged. After speaking with our original salesman, Scott, they eventually agreed to correct the wiring at no charge. Unfortunately, when we picked the Bronco up, the replacement grille had brown/discolored areas in the paint, scratches, other imperfections, and areas where it does not sit flush with the body. The original grille did not have these issues. Photos are attached to show the condition of the replacement grille. What should have been a simple accessory installation has turned into roughly a month of making a trip to the dealership almost every week. We paid for the original installation, and we've repeatedly had to return a $50,000+ vehicle to address mistakes, damage, and now problems with the replacement. As of posting this review, we are still waiting to hear back from the dealership regarding the latest paint and fitment issues. I want to be fair and point out that Scott has been great, both during the sales process and in helping us get the wiring issue addressed. My frustration is primarily with the service department and the lack of quality control throughout this process. Mistakes happen, but I expect mistakes to be properly corrected and the vehicle to be inspected before it is returned to the customer. Unfortunately, that has not been our experience. For a dealership we've purchased two Broncos from in three years and wanted to remain loyal to, this experience has been extremely disappointing. read more

Don Hinds Ford - Car Dealers Near Me - Fishers, Indiana

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Bought a set of tires here 2 times this year. I shopped around and each time this place had the best price. The also goes for prior years. Their Black Friday sale seems to be the best deal. I went on Black Friday with an appointment. The wait was going to be a long time, so they shuttled me back to my house and picked me up when the car was ready. Josh was our point person. He was amazing and the best professional! read more

I was in an accident where my car was totalled, I was not excited at having to replace it. Nick Duffy was the salesman who helped me, he was patient, sympathetic, forthcoming and most of all Full of life. He made the experience fun and exciting and if I had been paired with anyone else I don't know if I would have bought my Kia Sedona! The whole experience from beginning to end was seamless even with a bit of haggling thrown in! I and my family are so grateful. read more

Dishonesty claiming there was no issues with my transmission. They didn't want to rebuild it in their dime.

We purchased a new Ford Explorer Platinum vehicle from Don Hinds. Our sales person was Derrick Holmes and right from the get go he was amazing! He was personable and listened to exactly what we were looking for and never pushed our decision! Don Hinds is lucky to have someone like Derrick on their sales team!! Ask for Derrick when you go to Don Hinds to get your next vehicle!!!! read more

We had a very unfortunate and unsettling experience at Don Hinds Ford this evening. My husband was emailing back and forth with someone from the dealership to discuss selling our vehicle. After providing all the details on the car, we went ahead and set up an appointment to have them take a look at the car. We got to the dealership to have the employees look at the car and we were introduced to Gary (I believe that was his name). He came outside to look at the car and was very unprofessional. He asked to look at how many miles were on the car and it was a very awkward interaction. Once he got the number, he immediately got out of the car, didn't turn it off and just walked away. My husband and I finally went inside and after waiting about 10 minutes, we were told that "the check engine light is on and the car is a manual, so we're not interested." 1. The check engine light was not on while we drove to the dealership. (Also, who brings a car to a dealership to sell with the check engine light on??) 2. Secondly, if we provide you all the information on the car via email, why would you set up an appointment just to tell us that you aren't interested in manual cars? 3. I can't speak for my husband on this, but I felt extremely discriminated against. We are a younger couple (both in our mid-twenties), who walked in wearing casual clothing. We were not taken very seriously and it's just unfortunate. With that being said, we won't be selling, let alone purchasing a car from any Don Hinds dealerships if this is how they allow their staff to act towards customers. read more

I recently purchased a 2024 Ford F250 SRW King Ranch 4x4 truck. The sales process went effortlessly. My salesman, Scott Burton, was extremely knowledgeable about the platform but made it a point to get me a quick reply on anything he didn't know firsthand. He made and delivered on promises regarding delivery time, a loaner car while getting an initial installation service and providing details on obscure parts requests for my specific needs. He was excellent communicating throughout the process. Brad Allbright, their Finance Manager, was easy to work with, didn't push to add unnecessary add-ons and had an awesome sense of humor. Overall, my experience with Don Hinds Ford in Fishers, IN has been stellar. I have not owned a domestic vehicle since 1998 and am more familiar with Toyota trucks. However, a need to tow heavy pushed me towards a 3/4-ton truck and I think I made the right choice both in truck and dealership. read more

So I made an appointment at Don Hines Ford online for service on my suv. I had been going to Andy Mohr for years and the dealership and service there was more than horrible- horrific, actually...but that's another story! I pulled in for my appointment around 7:30 and immediately I was greeted by Charlie. He was actually filling in for someone today who was out sick. I explained the services I needed but wanted to make sure I could find out the costs prior to getting the service since my vehicle needed multiple things done. This was literally the best dealership I have EVER BEEN TO. Charlie was the most helpful person I have ever dealt with. He explained everything that they were going to look at first, then he said he would call me back up after they did a thorough inspection. He listed In order of safety and priority which items he felt needed to be done first, second, and so on. He explained each item carefully and worked with me to see how I would like to handle each item. This is the most kind person and treated me with respect and dignity, even though my auto knowledge is limited. I am so grateful for the service I received! I have to come back next week for another service, and I'm actually looking forward to it, knowing they are going to do an excellent job! Thank you, Charlie!!! read more

Short story: I'm a woman with no truck experience and Diana made me feel like I wasn't crazy for walking into a Ford dealer by myself wanting to try out an F150. I didn't feel intimidated or like I was being judged. I was also taken seriously which is not always the case now that I've been to a few places alone to look at vehicles. I drove a beautiful 2023 F150 hybrid off the lot the next day. If you're a woman and tired of being ignored or not taken seriously, ask for Diana at Don Hinds. She'll find you a car and respect you at the same time. Long story: My existing lease on a 2020 Lincoln Corsair was coming to an end and I was looking for a larger SUV for my growing family. I looked around town and I went to Lincoln and Volvo. Both times the plug in hybrid SUVs I scheduled ahead to test drive WERE NOT CHARGED! C'mon guys you had one job! No I did not bring my husband or need his approval to purchase a car. So I'm by myself and both experiences made me feel like they had the impression I wasn't going to be a serious car buyer. Both places didn't really follow up or call me to try and get me back in. So I didn't! I ended up at Don Hinds bc I got an email that the Lightning was ready to order. Way too expensive but I saw hybrids were in stock at Don Hinds. I showed up, got Diana, and the rest is history. I LOVE my truck and I truly appreciated the way I was treated by Diana. read more

Don Hinds Ford - My new baby leaving the dealership - Car Dealers Near Me - Fishers, Indiana

Had a great experience with our salesman, Michael Nelms at Don Hinds Ford. Friendly and courteous, he helped us find the right Ford Bronco Sport. read more

Avoid this location at all costs. First- my husband spoke with Josh weeks about the recall on his truck. He told him he would make an appointment online for it to be done, since it takes 5-6 hours. Josh said ok. So my husband did exactly that. We showed up to drop his truck off, they don't have the part! That is super annoying but okay, things happen, I get it. What really makes me mad, NOBODY called to let him know they wouldn't be able to do it! He left work early, I left work early to meet him etc. (lots of moving parts). All somebody had to do was call. And why are you able to make appointments online, if you aren't guaranteed the service you're scheduling? (We did make the appointment a week ahead of time). He told me "you can make an online appointment for anything, doesn't mean you'll actually be able to get that service done". Excuse me, but what??? What is the point then? Why have that option?! He couldn't answer me when I asked, instead he decided to intimidate. So when I asked why nobody called, Josh blamed me and my husband for making the appointment online. And when I continued to be very upset about the issue with nobody calling, he got in my face and continued to tell me that it was our fault, and we could just leave and go somewhere else. I won't even mentioned the other issues with this man, especially following me and getting in my face- all while my daughter was with us. Unacceptable behavior on his part. I can't even believe this guy has a job! This guy has definitely thrown around a few girls in his time. Never acceptable to treat a customer the way he did. Especially to the point where my daughter was scared of him. Let's hope this doesn't happen to anyone else. read more

Called this location to set up a car appointment for a 2011 Ford Fiesta. The person we spoke to on the phone told us they would extend the warranty on the transmission because the car was under 100k miles. Considering the car has 80k miles and the transmission is now almost completely destroyed because of an issue they're fully aware of as a manufacturer failure this seemed like good news. I thought wow Ford stood behind their product even though it's the first thing that comes up when you Google a 2011 Ford Fiesta is the long list of recalls and repairs that should have never happened. Scheduled an appointment after a lengthy conversation explaining the car would be fixed under warranty. Upon dropping off the car they now suddenly do a 180 and tell us nothing can be done for free. Obviously there is a huge disconnect between reception and service. This dealership is a joke. I would avoid at all costs. To have someone drop off their car for service after a full recorded conversation saying it would be fixed for free just to waste our time is pathetic. Get your act together. Ford clearly never even should have made these cars and clearly this dealer has no interest in keeping customers happy. Save your time and go to 96th street. These guys are a dog and pony show all the way around. Huge inconvenience and clearly a mistake to trust them at all with your vehicle. Josh in service is the least helpful and most rude human being I've ever spoken to in this industry. Avoid at all costs. He acknowledged their mistake and didn't even apologize I mean WOW lol Fordtransmissionproblems.com if you want part in the mass action ladies and gents! It's free and Ford pays the legal fees. read more

Don Hinds Ford - The free solution - Car Dealers Near Me - Fishers, Indiana

I had been looking for a used vehicle for nearly a month which was awful and ranged from wrecked vehicles, a rude Gm and pushy salesman. My search ended when I found a beautiful vehicle on Car Guru! I immediately reached out to Don Hinds Ford in Fishers and scheduled a test drive! I fell in love with the vehicle quickly! I had certain options I was looking for and I used my own financing which apparently makes things very difficult! Lol My salesman, Isaiah Dinverno, was amazing!! It was refreshing to have the pleasure of working with such a friendly, professional and nice guy!! Between the great price of the vehicle and the outstanding customer service from Isaiah, we will be return customers!! read more

Don Hinds Ford - Lincoln MKC - Car Dealers Near Me - Fishers, Indiana

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Hard to complain about the service here. My car is always ready to go in one business days. Scott usually takes care of me and is always very clear about what the car needs and how much costs will be. Cost is another topic.. this place is so expensive. There are no deals at all no matter where you try. I highly recommend getting prices from Devonshire or CarX, they're usually cheaper. Nonetheless, car repairs are always a hard bill to swallow. But living in a city like Indy, you need a car! read more

My 2017 Ford Fusion broke down Friday around 5:20, 40 minutes before close. I called and they appeared to have closed early and didn't allow a call back. I utilized they service online, but it was equally unhelpful beyond I left my name and phone number. After waiting for a call back, I called the next day. Someone finally answered and directed to me to service. I've waited 10 minutes of continuous ringing, with no one at least asking me to hold. Going to try the Ford dealership on 96th street. read more

We had an appointment to see the new electric Ford and although there was a slight mixup with the appt time, we were helped promptly and energetically! It was such a great test drive and the sales associate answered all our questions thoroughly! The truck won't be fully available until 2023 :( but that's all manufacturing. We'll be sure to return to Don Hinds when we can order it! read more

Whent there for routine service and recomended ecoboost fuel/intake cleaning. Worked with Scott he is a great service adviser! All work done properly and professionally. Ive been here before and given poor reviews. But looks like they have upped their game!! read more

Got my car serviced during the pandemic and they even offered to come pick it up! I was okay with bringing it in, but the Ford team took extra precautions with wiping everything down before working on my car as well as rewiping it down before I got in it! They were quick and very nice/helpful. Great price for a full service oil change/tire rotation package... I will start coming here more often to get my car serviced! read more

Amazing service! love Scott Krause he is always on it. Always calls you right back if you get his voicemail. Honestly all kinds of great things to Say. Jen is our girl she always hooks us up with a ride home. Most of the people at this fine establishment have always been kind and helpful haven't met all so I can't say all. read more

Thus far, I have been very pleased with Don Hinds Ford. Ron Bachman, the Service Advisor, has done a phenomenal job of keeping us abreast of what is taking place with our car and giving us options. This has been important as the last place we went, we had to call frequently to get any information in regards to changes in status, unexpected cost increases, etc. read more

Took my Explorer ST into the Ford dealer for service. The greeting was prompt and the dedicated service rep was quick to get me in and settled. The car was finished a little faster than what they estimated. In the end, the service agent came in, explained what they did, and sent me to the desk wheee my paperwork and keys were waiting for me. Very efficient and friendly. Great work! read more

I would say they are very average but friendly. The cars are just not what I was looking for and were priced above some luxury brands. The person I worked with took time with me and let me drive multiple cars. We decided that the tires may have been part of what I didn't like. We have leased from them before and everything was fine. My advice would be to look at edmunds to see what price you should expect to pay or go on with a ford ad. Don't go with the first quote they give you and take your time. read more

I don't even wanna give one star! My spouse and I each bought our vehicles from Kyle. I bought mine through eBay ( the vehicle we won sounded and was far worse than shown online so I bought another much pricier one) on top of my four yr old low miles vehicle. It is less than six months later and the head gasket is busted on mine, it had low miles and mechanic said it looked to be an old issue a mechanic bandaged to sell it. My wife's vehicle, same exact thing! Broken head gasket. These were not cheap high mileage vehicles, I think Kyle especially is smooth talking, going on about his military experience and his love of people. There is no way this was not purposely done, I'm disgusted and I hope you Kyle and all of you at this business get exactly what you deserve in life for ripping off hardworking people. We are an inch from being homeless and have you all we had. read more

absolute greedy sales practices, wasted three days of my time to find out they wanted $5000 over MSRP for the car plus no test drives. I've never had so many issues out of a dealership in my life. I absolutely recommend you finding another place to buy a car! read more

I spent two wks researching the vehicle I was going to purchase , I knew the dealership that had the exact vehicle I wanted and I made an appointment to test drive it , we went around the block twice . The sales person , Diana Bell agreed to give me a free steak dinner for two , I did all the work , Diana Bell didn't sell me a car , I was there to buy , I took up very little of her time . After 30 days and numerous texts to her number , I've received nothing from her . Im sure I'll never get what she gave me her word she'd do ... I hope my review of her word not meaning anything will help someone in the future at Don Hinds Ford , and it's not as if if the dealership didn't hit me with hidden fees because they did and that money was partially returned . Two thumbs up Diana Bell read more

Our sales guy Kerry was truly the best sales person I have ever encountered. He was great at explaining our options and was super nice and friendly. Will return to him for all vehicle purchases. read more

Don Hinds Ford - Our new truck - Car Dealers Near Me - Fishers, Indiana

Dan Dickey was pleasant to work with, and I would recommend this dealership to anyone looking to buy a Ford.

The service staff is very friendly and helpful. I don't feel like they are trying to pull the wool over my eyes and pressure me into purchasing services and parts that I don't need. Saturday seems to be a very busy day in terms of oil changes. Make sure to call ahead and get an appointment. They do have a waiting room with some chairs and a tv and a separate kids room. They also have a coffee pot, vending machine, and free Wifi. One thing I would caution on is that it can get cold in the waiting area. Also, on busy days you might end up waiting awhile and I would recommend bring a book, tablet, iPad, or something to distract yourself. Another positive thing is that they do accept Amex. read more

I use this dealer on a regular basis to maintain my vehicle. They typically do a good job. Since I didn't want to be without my vehicle for more than one day I included a detail service. Even though it may had been a bit more expensive than taking it elsewhere to me it was worth the extra money. They did an excellent job and my vehicle looks like new inside& out. read more

I had a wonderful car buying experience at Don Hinds. Jeff Bowen and Duane Adams made purchasing my vehicle a positive experience. If you are in the market to purchase a vehicle, consider this dealership. read more

We have been dealing with Don Hinds for the last 20 years and once again they did not disappoint. We had 2 vehicles 20 and 13 years old and wanted to go down to 1 vehicle since we don't drive like we used to. We have been researching the Bronco Sport SUV and have been checking the stock at Don Hinds for the last 2 years. We finally decided to go in and talk to them about a deal on one they had on the lot and one they might trade for. We had them find us a vehicle the last time but things a much different now and dealers don't want to trade anymore. We were helped by Scott Burton and he was wonderful. He contacted other dealers to see if they would trade for the Bronco of the color we wanted and no dealers were willing to part with their stock. So we asked Scott what kind of deal he could make us on the second color choice they had on their lot. He gave us a good trade and an extra discount for being loyal customers. He showed us how to work a lot of the tech in the SUV since we hadn't owned such an advanced tech vehicle before. He set up our Ford pass acount with the new SUV so we could use the features right away. We would recomend Don Hinds and Scott Burton for anyone who is looking for a new or used vehicle! We will be sure to send our friends and family their when they are ready for their next vehicle also! Give them a try you won't be disapointed!!! read more

I purchased a used one-owner 2019 Chevrolet Silverado from Don Hinds Ford on 10-29-22. I live about 300 miles away from this dealership. Upon receiving the title, I discovered that they took the vehicle in trade on 3-9-22. Also based on the Carfax, I discovered the previous owner took the truck to a Chevrolet dealer for an engine oil leak and oil cooler line replacement one week before he traded it. I noticed no issues on my short test drive of the truck, but only made it halfway home before noticing a definite engine knock. I made an appointment with my local Chevy dealer and took the truck to them for service. Seven weeks later, GM authorized and completed a full engine replacement on this truck. I requested Don Hinds Ford service records from their General Sales Manager on two occasions and he did not respond to my request. I suspect they knew there was an issue with this truck engine especially since I now know that it sat on their lot for over seven months in the current truck demand environment. I kept Don Hinds Ford management aware of this matter and simply requested that they reimburse part of my rental car expenses, since I was unable to use the truck they sold me for seven weeks. Their General Sales Manager gave me a dismissive response that "he was sorry about the engine and that they could have possibly provided me with a loaner vehicle if I was local, but he understood that was not feasible." He also never acknowledged that I saved their dealership a significant amount by not filing a claim and using their offered powertrain warranty. I have owned and maintained dozens of vehicles in my lifetime and have never posted anything negative about any automotive purchase or service. But I would rate Don Hinds Ford service after the sale as the worst I have ever experienced. It seems to me their primary objective is dealer profits even when at the expense of customer satisfaction and service. I would advise any prospective customer of this dealership to beware. read more

Rude rude rude. I walked out of this business and saw 67 years in the business and I laughed. How can you be in business so long with sales guys who are so rude! We walked up and asked to test drive a vehicle. The guy looked over and asked an older gentleman with glasses if he would like to take us and he said no. And then ended up taking us inside, I then was just shut down absolutely not. Rude I will never and never would recommend this business! read more

I tried to purchase a new transit 250 work van prices were listed as normal on the website when I showed up to test drive and buy one they were all marked up $10,000 over sticker I have purchased many vehicles from them before but after this I will never purchase another vehicle from them, taking advantage of the low number of new cars available is absolutely ridiculous hopefully Ford takes action and limit the cars that greedy dealerships like this can get read more

I just picked up my new F-150 and received a safety recall notice the following week. I called the dealer to make an appointment to get the recall service completed. After looking up my vehicle information from the VIN number I provided, the girl on the phone told me that the parts needed are on back order. I asked her if they could contact me when the parts are received so I can get the service completed and she told me that they don't have a system in place at the dealership to contact customers with recalled vehicles when their parts become available. I guess that leaves me with the task of trying to remember to call the dealership back every few weeks to see if they have my part in stock. Seems like very poor service from a "service" department. How complicated would it be for them to simply put my name on a list and call me back when my part becomes available? read more

I have taken my car to Don Hinds for oil changes and service for 7 years. As of today I will never go back. I have an emergency situation with my car before a trip tomorrow and I was told by Josh Franklin today that I was not important enough to see before my trip because "To each his own on what is an emergency. What about the other customers who have an emergency?" That's customer service? Unbelievable. It took Tom Roush Lincoln 10 minutes to help me. Don Hinds responded to my Google review asking me to email them with details. Yeah? Again, 7 years of loyalty and they couldn't help me for 10 minutes in an emergency. I bet they have my phone number if they really want to fix the situation. (It's a shame Zac left. This place went to pieces after he did.) read more

Amazing service!!! Upon arrival you receive a personal service concierge as your ONLY point of contact - this prevents you from having to share your story a million times and gives you one point of reference for follow up. My ongoing guy is RON and he has always been patient with me and is a straight shooter. I've had quite a few upsetting issues with my 2013 Ford Escape (would never purchase a Ford again - but not this shop's fault). Don Hinds Fishers helped me out with a small discount when replacing my engine and waived a portion of the labor fees when a different issues wasn't resolved the first time. They are always busy, worth the wait. You get what you pay for... read more

Ordered a new Ford from Don Hinds Ford. While waiting for my new car to come in the dealership kept me updated about the progress and would always return my calls. Easy in and out the door purchase. Great people. Thanks to Earl and all staff. read more

This is my 2nd time in buying a new car and each time Don Hinds as been so helpful and friendly and made the stress of buying a car so much better. I love my 2019 Ford Escape SE and Sarah Bolen was my sales person and she was outstanding, awesome, so helpful. read more