Owen was fantastic! Very courteous to our kiddos and very patient with us as we figured out the…read morebest fit for our family. Owen was quite delightful and a joy to work with. I highly recommend him if you're looking for professional, stellar customer service!!

shout to my man Mj great guy brought a car from him all the way from Arkansas! service 10/10read more

1 star. After…read morebouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz!

I just purchased my 3rd vehicle from Fritz. Eric is the best! when it's time for a new car I only…read morelook at Fritz in Fishers site. They make buying a used vehicle painless from purchase to Patrick in finance, Thanks Fritz !!

GOOD, Not So Good, Then GREAT! And NICE! 1. GOOD…read more My buying experience with Dorian was great! She was very attentive and understood the assignment when I told her I needed a good used vehicle. We had recently been in a car accident so there had not been an opportunity to save for a car, so we were just looking for something in really good condition to get us around until we can afford a better car later. Dorian helped us achieve that. we purchased a 2013 GMC terrain. 2. NOT So Good. While signing papers there were a few things I asked could be fixed on the car as part of the deal. Dorian said they could be. I know when you buy used, you're not guaranteed any kind of fixes or warranties, but it never hurts to ask. She scheduled an appointment for me to come back the following Saturday. When I came back, they said they had no idea who I was and I was not on the list. I reached out to Dorian, explained I felt unsafe driving with warped rotors, and sway arms that needed replaced, plus the car was making weird noises. She told me to reach out to the sales manager. I left messages for Austin on three separate occasions, with no return call. 3. GREAT! After quite a bit of research and being transferred, I was able to reach the corporate office. I spoke with Eduardo and explained my situation. He was kind and understanding. By the end of that day, I had received a call from the store GM, Damon. Damon took over the situation. I explained what had happened and that I have two jobs, plus grandchildren to babysit. He scheduled time to meet me, and talk with me. Then He handed me keys to a 2025 Sorento to use while they fixed my car. Most things were fixed and I was not charged, even though I offered to pay the deductible on the warranty i purchased. 4. NICE! I appreciate how quickly Damon took care of things, once he knew about my situation. Customer service matters, and I feel like Damon and the folks at Fishers Napleton Kia are working hard to make sure their customers are well taken care of. No business is perfect, but striving to make things right shows they're putting forth the effort to do right by their customers. I appreciate that VERY much!

The service department at this KIA dealership has had my 2025 EV6 in the repair shop since February…read more6. Today is May 11. That's nearly 4 MONTHS to repair a minor electrical issue on AN ELECTRIC CAR! It took them 8 weeks to just figure out how to fix the original issue--the right side turn signal light would stay on. 8 WEEKS! Then, once they accidentally stumbled upon the remedy for that original issue, they screwed up ANOTHER ELECTRICAL problem. The excuses that management has given me about why it is taking so long reads like a BAD THREE STOOGES movie. The incompetence and apparent ignorance of the service department at Napleton KIA in Fishers is simply inexcusable, not to mention unprofessional. NEVER TAKE YOUR CAR TO Napleton Kia for service. Not if you want to see it again, that is.

This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

I've moved from Columbus Ohio to Indianapolis in the past year. I've been fortunate to choose Ed…read moreMartin as my Toyota dealership. The team is excellent at communicating what's going on at my service appointments and advising me on the costs of the upcoming service appointments (no surprises). Their multi point inspections are thorough and the pricing is fair to what I paid in Ohio for the same services. The waiting area best in class for a Toyota dealership. Free Starbucks coffee and snacks comes with a host of seating with no shortage of outlets for all of us who are working while they get service done. They even have a quiet area that's perfectly quiet. Two thumbs up.

I was in an accident where my car was totalled, I was not excited at having to replace it. Nick…read moreDuffy was the salesman who helped me, he was patient, sympathetic, forthcoming and most of all Full of life. He made the experience fun and exciting and if I had been paired with anyone else I don't know if I would have bought my Kia Sedona! The whole experience from beginning to end was seamless even with a bit of haggling thrown in! I and my family are so grateful.

Bought a set of tires here 2 times this year. I shopped around and each time this place had the…read morebest price. The also goes for prior years. Their Black Friday sale seems to be the best deal. I went on Black Friday with an appointment. The wait was going to be a long time, so they shuttled me back to my house and picked me up when the car was ready. Josh was our point person. He was amazing and the best professional!

I had an outstanding experience working with Tom at Lockhart Cadillac. My wife and I purchased a…read more2021 Chevy Bolt entirely over the phone and through email, and Tom made the whole process incredibly smooth from start to finish. What really stood out was the level of service. Tom personally arranged delivery from Indianapolis to Chicago at no additional cost, which made everything effortless on our end. The pricing was very competitive, and after visiting close to 20 dealerships over the past year, including when I purchased a truck, I can confidently say Lockhart Cadillac offered the most reasonable deal by far. Tom is exactly the kind of salesperson you hope to find, trustworthy, fair in negotiations, responsive, and genuinely pleasant to work with. There was no pressure, no games, just straightforward and honest communication. If you're in the market for a car, I highly recommend asking for Tom. This was easily one of the best car buying experiences I've had.

My experience with Lockhart Cadillac has been extremely disappointing. My certified Cadillac XT4…read morehas had multiple major repairs, including at least two transmissions, suspension work, an ongoing rear-end issue causing abnormal tire wear and now we're having issues with Onstar, WiFi and dash functionality. What's worse is the lack of communication--missed callbacks, no clear updates, and I've had to chase information every step of the way. Now that the factory warranty is expired and the extended warranty that I purchased is in effect I've had no communication about rental coverage under my warranty so I'm paying out of pocket for Lyft and Uber. At this point, I don't feel like my concerns are being taken seriously. This is not what I expected from a certified vehicle or a Cadillac dealership. While the staff has been polite, there has been no meaningful resolution. *2020 XT4

My new car recently had an issue with the windows. I called the Honda dealer I purchased the car…read morefrom and they refused to provide me an appointment for a couple of weeks. Honestly, I was fuming! I called Great Lakes Honda of Fishers and they got me in within 2 days! I arrived first thing in the morning for my appointment and everyone was very friendly! Ladies, they even heard me when I told them my issue! The gentleman assured me they'd get me taken care of before I was off work for the day. I had a text allowing me to check the status of my car from the time I checked it in, which was great! My car was completed well before I was off work. Pickup went smooth and my car doesn't seem to have the issue anymore! I personally am very excited to have a Honda dealership I can utilize for my car's warranty service. Being heard, getting a quick appointment and being treated with care is very refreshing! Keep up the great work, it's a pleasure to do business with you!

The people that work in the service department are very rude. I have had nothing but trouble when I…read morecome here . I paid for a package when I bought my car for cosmetic detailing of my wheels and my vehicle but the employees , who get paid to assist people to have service on their car happen to think I use this service too often. There is no limit on how many times I can get this done. I've talked to the finance manager and complained about one of the old bald guys and they still make me wait while thet get this approved because I come here SO often. I will be going to 96th street from now on

Process was smooth and easy great car so far. Will return in the future for an update if anything…read morechanges.

This place is horrible and I would never recommend to anyone. I am a college student and i was…read morelooking for a new car, i found the 2017 ford edge online and decided to go look at it with my parents. when we got there i told them that i drive multiple miles a day and needed a car that is reliable. Matt assured me that this was the car for me. he said it had good mileage and it's very reliable. there was rust on the inside of the door he said they would fix it for us and have the car ready to pick up by Wednesday. we didn't hear anything from them all week so finally i texted and told them i would be down Wednesday to pick the car up. when i got there he told me that the car wouldn't be fixed until the end of the week, we took it home and decided to get it fixed ourselves. 3 days later the check engine light came on. i took it to a local shop and they wiped the code to see if it would fix it. a week later it came back on. every time i started my car the whole think shook violently and there was a water sound coming from under the hood. i took it back to find out there was a crack in my engine block and the coolant was leaking into the engine. the shop i took it to told me that this is a very easy catch when inspecting a car thoroughly. when i contacted Noblesville imports they basically wrote back that it was my issue now and there was nothing they could do. i now have to find a new engine that will well cost me $8000 or just be out the money and buy a new car.

Tires were down to the wear marks. Wouldn't replace. Remote start did not work. No windshield wiper…read moreblade on hatch. Oil was filthy. Their multi-point inspection was a joke and a big add on charge. THIEVES!

We drove 4 hours and rented a trailer and was ready to buy there Grey metallic Volvo xc90 and they…read moremanaged to hide that the car had a broken tail light nicks in the side of it dented and painted over scuffs and ducked taped dents we are very disappointed i do not recommend this dealership. And the whole side of there dealership was flooding under the cars and they didn't care SINCERELY LETICIA