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    Tom Roush Mazda

    3.0 (74 reviews)
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    Services - Tom Roush Mazda

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    My new 2025 Mazda 3

    Excellent experience! Friendly and not pushy, gave my wife and I time to think about it over lunch. They do it old school in a good way. Highly recommend these guys!

    Plastic piece needed to secure battery.

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    7 years ago

    Updating to say that I returned and bought my own Lincoln from Jim. It's the best car I've ever owned!

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    Page 1 of 2

    Ask the Community - Tom Roush Mazda

    Review Highlights - Tom Roush Mazda

    “I have always been extremely happy with the service at Tom Roush Lincoln-Mazda.”

    Mentioned in 2 reviews

    Read more highlights

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    Tom Roush Budget Center Westfield

    Tom Roush Budget Center Westfield

    (7 reviews)

    NO STARS!!! Tom Roush Budget Car Center is a SCAM. THE…read more"WARRANTY" IS A JOKE. We put $3000 down on the vehicle. Not even two weeks later the check engine light came on. We took it straight to get looked at at two different auto shops. Both said it needs a new or rebuilt engine. The warranty company is saying that they will only cover $2500 and the remaining $4600 is our responsibility. They are stating we drove the car when it was overheating so it's partly our fault. IT IS NOT OUR FAULT... WE NEVER DROVE THE CAR OVERHEATED BECAUSE IT NEVER OVERHEATED FOR US. The car was driven less than 800 miles and broke down. We went to a buy here pay here place because we are rebuilding our credit. We saved $3000 and it took us forever to save and put that down on the vehicle. And having a $250 car payment is great. However this experience has been a nightmare. I've been in contact and emailed the GM Tom Roush and he is not taking any responsibility for selling us a broken car. If this doesn't get resolved then we lose out on $3000 towards the down payment that we gave. We lose the car because we cannot pay $4600 to get it fixed. And our credit goes down because we're not gonna make car payments on a car that broke right after we bought it. I believe that Tom Roush should pay for the remaining portion to have it fixed that the warranty company won't pay for. It is the right thing to do. I really don't wanna have to hire a lawyer but I will. I would rather make payments to a lawyer then give one more cent to a car that's only been driven a dozen times only to break down. HORRIBLE WAY TO DO BUSINESS.

    I bought a 2010 Nissan Sentra from the Budget Center three years ago. Not a day goes by that I…read moredon't think about all of the guys that I worked with to buy the car. I had just started divorce proceedings. My then husband had cleared the bank account and surrendered my Infiniti while I was at work. I came out of my office to find my car gone and my debit card negative. I called Tom Roush, who was a mile from the apartment that I had just spent my last dime moving into that day. I told them that I needed a car and I had no money. They told me to get there as soon as I could. I used the last bit of cash that I had to pay for a cab ride home from work. I called off of work the next day and set about walking in the snowstorm outside to Tom Rousch in the morning. After that my life changed. I explained everything to the guys. They worked with me to gather all of my documentation and found a bank that would finance me with my recent surrender. They also paid my down payment for me and gave me three months to pay them back. The identified a car for me from another lot and put me in a rental car of theirs for free until it was ready. I drove off not knowing what I had done to deserve such grace from these men. A week later my car arrived and was ready for delivery. I came in and returned the rental (which I was rear ended in the day before and they handled completely with zero stress to me). They told me that my then husband had called them after seeing me in the rental car and threatened them if they sold me a car. Still, they helped me. Still, they got the bank to back me. Still, they didn't charge me for the rental. Still, they paid my down payment. Still, they sat with me and calmly listened without judgment. Still, they scolded me like a little girl for walking in the cold instead of calling them to pick me up. I saw these men on one of the worst days of my life. And they literally saved me. I still have the car. I could have sold it. Could've traded it. Could have gotten myself back into a high end Carmel car. But there is something about what that Nissan stands for that makes me keep it. Mercy. Independence. Freedom. Kindness. I don't know what it is. But it reminds me of a bunch of dad's at a dealership and I just can't part with it. My 17 year old daughter will start driving it in a few weeks and will take it with her to college in the fall. I hope it saves her once or twice like it did me.

    Unlimited Motors

    Unlimited Motors

    (15 reviews)

    I've seen a lot of reviews on this place and it is completely misleading. I recently purchased a…read more2024 Jeep grand Cherokee from this location. There was a few guys who helped me, but one in particular Todd he was probably the best guy I have dealt with in buying a car ever he was able to get me to where I need to be and also went above and beyond this location is lucky to have people like Todd who go above and beyond for customers. Buying a car is supposed to be fun not overwhelming and stressful. After dealing with multiple dealerships, I came to the conclusion that this was the place for me and I'm glad I chose this place... thank you Unlimited Motors and Todd

    I purchased a 2017 mustang from them. I live out of state and had planned to purchase the car and…read morethen drive it the 7 hours home. The sales people were very helpful and kept in contact throughout the deal, if it hadn't been for them id be trying to leave 0 stars. My first bad experience. I received a call the day before I left to pick the car up to tell me that they forgot to mention that there was a TPMS sensor fault. This wasn't a huge deal, it wasn't going to stop me from buying the car, sometimes things just happen. The day of pickup, I arrived at the dealership and the car wouldn't start. The had to have someone from the shops come out and get the car started. While he worked on it I was taken back into the dealership to do paperwork. (this should have been red flag number one but I was from out of state and had already committed myself to the purchase because I needed a way back home). After a little while, I was told the car was good and it was ready to go. I finished the paperwork and got ready to leave the dealership. The next fault speaks more about the dealership than the vehicle. I hopped into the car to drive away and the gas tank was empty. the miles till empty indicator said 12 miles till empty, so less than half of a gallon of gas in the vehicle. It was also already chiming at me to tell me that an it was due for an oil change. The dealership didn't even bother to take 20 minutes to change the oil in the vehicle or drive it across the parking lot to the gas station just off of the lot!!!! Despite the initial SNAFU the car drove fine. I filled the car up with gas at the station just outside of their car lot and made the first 4 hours of my trip home without a problem. Then I had to stop for gas again. I shut the car off to fill up and it wouldn't start back up. I went into the gas station to see if they had a service team that could jump start the car. When they came out to jump the car we popped the hood and there was a horrible sulfur smell. The battery was so bad that it was boiling off and the battery acid was actually leaking out of it. I had the shop at the gas station test that battery and it was completely dead, wouldn't hold a charge at all and needed to be changed ASAP but it was already after hours anywhere and getting a new battery wasn't an option. Thankfully the alternator worked fine enough to jump the car and finish driving the remaining 3 hours home. I just couldn't shut the car off again. Before leaving the gas station I messaged the dealership, the reply I got from the dealership was "its going to need a new battery it sounds like" After getting the car home I pulled the old battery out hoping to just replace it and be fine. The battery was actually leaking acid from a crack in the case. The car is now sitting with a neutralizing agent on the leaked acid. Hopefully the mess is contained to just the battery box and isn't out on any other components. These are the kind of shady dealings that come with facebook marketplace deals not a dealership!!!! I expect more from a business!!! At least some manner of vehicle inspections or prep work before a customer picks up a car. Maybe their new cars are fine but I would steer clear of Unlimited Motors if you are looking for a used vehicle. From my experience, they don't care about their used cars. They wash them and slap a for sale sign on it and hope it disappears before anything serious goes wrong on their lot! The lack of inspections and professional accountability put me in a dangerous position. I was sold a car that mechanically didn't even reliably make it 4 hours down the road!

    Tom Roush Mitsubishi

    Tom Roush Mitsubishi

    (2 reviews)

    Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

    Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

    CarMax

    CarMax

    (144 reviews)

    *Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

    I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

    Tom Roush Mazda - autorepair - Updated September 2026

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