I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

This was my second vehicle purchase through CarMax. My first experience was great, which is why I…read morecame back. The first car I purchased was in excellent condition, and I never really had any issues with it. This time around, though, the process started off really frustrating. I had a vehicle shipped in at the end of April and was originally told it would be "ready to drive" sometime between May 2nd and May 7th. The app showed it had shipped, but a week later it still showed the car hadn't arrived, and nobody from CarMax proactively communicated any delays or updates. I had to keep calling myself trying to figure out what was going on. I was eventually told the car wouldn't be ready until May 12th, which became an issue because my trade-in offer expired on the 11th. When I went into the store, I was basically told I'd have to restart the entire trade-in process because they couldn't extend the offer. At that point I was extremely frustrated and honestly considered walking away from the deal completely. Then, 30 minutes after leaving the dealership, I got a call asking when I was coming in to test drive the car. Turns out the vehicle had actually been ready, and I'd been given incorrect information by the store. The entire experience completely changed once I worked with Lisa. She was absolutely phenomenal and honestly saved this deal. If I had worked with her from the beginning, I truly believe this would've been a smooth two-day process instead of a stressful two-week one. She was knowledgeable, communicative, kind, and made everything feel effortless. If it weren't for Lisa, I probably would not have completed this purchase or recommended CarMax afterward. She was an absolute gem, and I cannot say enough good things about her. Thankfully, I finally got my vehicle and am loving it so far.

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !

The place for cars. We had one die the day before everything shut down for COVID. We saw one…read moreadvertised on the Third Avenue website. Called about it. Sam advised that he had one that was better and a better price. We checked it out. He let us drop it at our mechanic look over for a day. All checked out perfectly. We are pleased months later. Also, Sam said let him know and he will look out for specific cars in the future. We plan to do business with him again.

I am an airline pilot by trade, I started a used car dealership back in 2009-2011. This was a…read moreresult of turning a hobby of buying and selling specialty cars, diesel trucks, comp. Ski boats and other vehicles into a business. I just bought 3 cars from Sam and will likely buy more as our family has the need. I have not bought a vehicle from a dealer in many decades. This used car fiasco we are in caused me to step into the uncomfortable zone of calling dealers. Thankfully I found Sam. Sam is not only pleasant, honest, above reproach has good taste in cars, he is also extremely fair! I walked out of there last with 2 cars (a Camry for my son and an ES350 for my daily driver) they were both so well represented as well as fair I came back yesterday for an Odyssey for my wife. All 3 cars are beyond my expectations for a very fair price. Excellent by appointment type car dealer! This is not a typical what the what type clown show that most dealerships (both new and used) have become. If Sam doesn't have it he will get it and you will likely be very happy with your car. Thank you Sam!

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

My granddad had a terrible experience with this dealership and would not recommend them to anyone…read more Within 15 minutes of driving off the lot, the car he purchased started overheating and leaking, making it clear there were serious pre-existing issues. We had driven 4 hours to purchase this vehicle, and it couldn't even make it 15 minutes on the highway. We had no choice but to leave the car at the dealership the same day because it was not drivable. When I contacted the dealership, instead of taking responsibility, the salesman told us to lie about the situation to the warranty company so the damage would be covered. That was extremely concerning and unprofessional. RED FLAG We were then promised that we could switch the car out on Monday, but when that day came, we were given the runaround. We were repeatedly transferred to a salesman who would not answer and appeared to be intentionally sending us to voicemail. The only way we could reach anyone was by calling from different or private numbers. We drove back again 4 hours-- 2 days later --trying to resolve this issue, and still nothing has been done. There has been no real help, no follow-up, and no accountability. On top of that, when we became understandably frustrated due to the lack of resolution, the situation escalated and the police were called about 5-10 mins after we got there instead of anyone attempting to handle the issue professionally because they didn't want their customers to know what they did as we were voicing what was going on. This entire experience has been stressful, time-consuming, and completely unacceptable. We are still waiting for a proper resolution and have yet to be contacted in any meaningful way. Buyers should proceed with extreme caution.

Craig Miller is very knowledgeable RV person. Gave us an excellent price on a 2 yr old Winnebago…read more Made sure everything was working and had a 30 day warranty that was honored. Highly recommend. Duane and Vicky Henderson

Craig and Luis are the nicest guys and really helped us be prepared for our first (of many) camping…read moretrips in our new Motorhome. They were very informative. For several months we shopped for the perfect RV and as soon as Craig found one with all the features we wanted, we bought it. We love these guys!!

I am writing to formally express my concerns regarding a vehicle I purchased from your dealership…read more At the time of purchase, I was in urgent need of transportation due to issues with my current vehicle and the responsibility of transporting my granddaughter to and from school. Unfortunately, the condition of the vehicles I viewed was concerning, and one that I test-drove had significant noise issues that resembled a much larger mechanical problem. Due to my circumstances at the time, I proceeded with the purchase. However, shortly after, it became clear that the vehicle had serious mechanical issues. Within weeks, the car became inoperable and remained unusable for approximately a year until I could afford to repair the timing chain. I did reach out regarding this matter, but did not receive any assistance or resolution. This experience has left me feeling that the condition of the vehicle may not have been fully disclosed at the time of sale. Sidenote, his receptionist is a con artist as well. DO NOT PURCHASE ANYTHING FROM THIS USED CAR BUSINESS.

Going out of business! I rate it a 0! They are liers and don't take care of the customers! We have…read morehad out explorer for 3 months and got to drive it for 2 weeks! We have made 3 payments and spent 10,000 dollars on repairs!

Sun motors is a great place to buy a car. Honest good pre owned vehicles with fair prices. Best…read morepart is they welcome ALL customers and do not discriminate based on any beliefs or lifestyles! Thanks Frank!!

From the owner: Pre-owned cars and trucks…read more Corvettes

My car was fixed quickly, and the price was very reasonable. The staff were friendly and helpful.read more

From the owner: At Carmel Auto Repair, we specialize in fast, honest, and reliable vehicle repairs with a focus on…read moretrust, transparency, and long-term customer relationships. Whether you need a quick oil change or full engine diagnostics, we treat every car with care and every customer with respect. Here’s what makes us different: ASE-Certified Technicians – Our experienced team has serviced over 10,000 vehicles with accuracy and dedication. Same-Day Service – We prioritize speed without sacrificing quality. Most repairs are completed the same day. Free Diagnostics – Get upfront, transparent estimates with no pressure and no hidden fees. Complete Auto Repair – We handle brakes, suspension, A/C, electrical systems, hybrid vehicles, transmissions, and more. Hybrid and Electric Expertise – Specialized in diagnostics and repair for hybrid and EV vehicles. Clear Communication – We explain everything in plain language, so you understand exactly what your car needs. Comfortable Waiting Area – Relax with Wi-Fi and refreshments while we work on your vehicle. Locally Owned and Operated – Proudly serving Carmel, IN with a commitment to community and quality. 2-Year Warranty on Parts and Labor – Because we stand behind the work we do. If you're looking for a repair shop that delivers real value, real service, and real results, Carmel Auto Repair is the team you can count on. Book online or call today to experience the difference.