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    Carmel Auto Repair

    5.0 (1 review)
    Closed 9:00 am - 5:30 pm

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    Response time

    6 hours

    Response rate

    100%

    Services - Carmel Auto Repair

    Auto brake repair

    Auto engine repair

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    2 months ago

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    Ask the Community - Carmel Auto Repair

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    4.1
    (16 reviews)

    Caused $3000-$7000 of damage to my Honda - avoid service here!…read more I've been a loyal Valvoline customer for years, but my last experience has been highly disappointing. During an oil change and transmission flush at this location, an error occurred with the transmission fluid, causing it to spill all over my car and even spray onto my windshield. Even worse, my car immediately developed a transmission leak. I've brought my car back to Valvoline four separate times since then, and they could not identify or fix the problem, and I was told to bring the car elsewhere. Two independent mechanics have since confirmed the transmission leak, and both were surprised Valvoline missed it. The repair will cost between $3,000-$7,000, and my car now leaks so much fluid that I can't even park it in my garage. I've spent countless hours trying to resolve an issue that never should have happened. For context, I have documentation from Honda confirming there were no leaks just two weeks before the service. I simply want my car restored to the condition it was in before Valvoline's error. Accidents happen, but Valvoline and the store manager have failed me. I am continuing to work with Valvoline's customer care, but given the lack of resolution so far, I do plan to take them to court. This has been a costly, time-consuming, and frustrating process that I wouldn't want anyone else to go through.

    Faith was great and super helpful! Came in for an oil change and received quick service and a great…read moreexperience. Thank you!

    Carmel Auto Repair - autorepair - Updated July 2026

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