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    Tom Wood Lexus

    3.0 (76 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

    Services - Tom Wood Lexus

    Auto brake repair

    Auto general diagnosis

    Auto no-start diagnosis

    Auto noise diagnosis

    Auto pre-purchase inspection

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    Recommended Reviews - Tom Wood Lexus

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    LC500
    Francis R.

    After several failed attempts to work with Lexus dealers in and around the Chicagoland area, we had reached out to Tom Wood Lexus to inquire about a particular RX 450h we were interested in. While they didn't have the specific model available, they did have several others models and were willing to work with us and honor a purchase program we had available to us. Initially, we didn't hear back right away and I figured it was just another "ghosted" inquiry, but they came back with a quote that was exactly in the range we expected. Being situated in Chicago, Derrick and the team were great to work with and responsive in any questions we had. Really appreciated being able to work out a majority of the paperwork virtually/over the phone and so that when picking up the car, it was just a matter of a quick car inspection, test drive and final signatures. Also a shout out to their tech guy Steve for helping me with my lease return and taking time to go over a lot of the high tech features in the new car. Very impressed with the mobile phone integration and getting some quick training on how to use some of the voice commands & activate Siri/Google. I would highly recommend Tom Wood Lexus for a purchase or lease. The overall process never felt pushy or standoff-ish, which I think has a lot to do with that they don't work off commission. Anyhow, I know where I'm coming when the time calls for a second car. 'Til next time, cheers!

    Gelone B.

    I arrived at my 1:45 pm appointment and was met by associate who hurriedly took my info and instructed me to wait in customer waiting room. I was only scheduled for a Safety Inspection so I was prepared to wait while service was being done. After 5 minutes, my service advisor, Kevin, called my name and directed me to his office. After gathering some information from me, since this was my first visit with their service department, Kevin informed me of the different Inspections available and I chose the FREE Safety Inspection instead of the $170 15 point instructed. He then told me that it take approximately ONE HOUR and to return to waiting area and that there were snacks and drinks available. The ladies room and waiting room are well lit and there's also a Cafe but it was closed due to Covid. While waiting I noticed that Good Bones, a local mother/daughter house flipping team, was on HGTV and that Indy Star published on article about them in the paper that morning. As I was waiting I so engrossed in the show's marathon that I didn't realize that 3 hours had passed! After locating Kevin in the service area, and waiting about 5 minutes until he assisted another customer, we returned to his office and he informed me that he was doing multiple jobs and that there was a mixup and I that I had received the 15 point inspection and that there was a special running at the time so it would be free to charge. I really felt bad for Kevin because he was doing several jobs that clearly someone else should have been doing. I understand that there's a shortage of employees at many businesses but there should have been better communication. AND to top things off, then next day I noticed that the air pressure in my tires were not insic and that two of my valve caps were missing. I was informed that I would need two new front tires but I guess the inspection didn't include checking the tires for accurate pressure. NOTE: Masks are not worn by employees! Kevin put his on because I was wearing one.

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    4 years ago

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    Page 1 of 2

    Ask the Community - Tom Wood Lexus

    Review Highlights - Tom Wood Lexus

    Erin Alberts Maglinte is the best service consultant I have had the privilege of working with.

    Mentioned in 2 reviews

    Read more highlights

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    My car was fixed quickly, and the price was very reasonable. The staff were friendly and helpful.read more

    From the owner: At Carmel Auto Repair, we specialize in fast, honest, and reliable vehicle repairs with a focus on…read moretrust, transparency, and long-term customer relationships. Whether you need a quick oil change or full engine diagnostics, we treat every car with care and every customer with respect. Here’s what makes us different: ASE-Certified Technicians – Our experienced team has serviced over 10,000 vehicles with accuracy and dedication. Same-Day Service – We prioritize speed without sacrificing quality. Most repairs are completed the same day. Free Diagnostics – Get upfront, transparent estimates with no pressure and no hidden fees. Complete Auto Repair – We handle brakes, suspension, A/C, electrical systems, hybrid vehicles, transmissions, and more. Hybrid and Electric Expertise – Specialized in diagnostics and repair for hybrid and EV vehicles. Clear Communication – We explain everything in plain language, so you understand exactly what your car needs. Comfortable Waiting Area – Relax with Wi-Fi and refreshments while we work on your vehicle. Locally Owned and Operated – Proudly serving Carmel, IN with a commitment to community and quality. 2-Year Warranty on Parts and Labor – Because we stand behind the work we do. If you're looking for a repair shop that delivers real value, real service, and real results, Carmel Auto Repair is the team you can count on. Book online or call today to experience the difference.

    Tom Wood Lexus - autorepair - Updated May 2026

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