I was not told up front they do NOT accept outside financing despite asking. I came with financing…read morewhich they would not accept but offered theirs which was estimated to be a higher rate. A quick google search will tell you all you need to know about this practice. Sadly disappointed.

I purchased a car that had a lien on it. The salesman and financial manager Kareem stopped…read moreresponding after the sale was completed. Amanda seems to be struggling with the titles department. I've made multiple calls, but they rarely answer the phone. I had to contact the sales department to get assistance, as they appear to be the only ones working effectively. The car had numerous issues, and the cost of repairs was higher than the value of the car itself. My recommendation is that you would likely have a better experience buying from a random person on Craigslist, if that's still an option. To avoid the headaches, it's best to buy from a reputable dealership. P.S. The car has been parked without plates for nearly a month now.

I recently purchased a vehicle from NetGear auto sales lot, and overall it was a smooth experience…read more The staff was professional, patient, and willing to answer all of my questions throughout the process. Buying a car can sometimes feel stressful, but they made the process straightforward. They took the time to explain the details of the vehicle, the financing options, and made sure everything was clear before finalizing the deal. I appreciated that there was no unnecessary pressure during the sale, which made me feel more comfortable making my decision. The vehicle was presented clean and ready to go, and the paperwork process was handled efficiently. So far I'm happy with the purchase and the way the team handled the transaction. If you're looking for a place that treats customers respectfully and helps guide you through the car-buying process, this dealership is definitely worth considering.

RUN DO NOT BUY!!!! This place is a complete joke. Sold me a used car and less then 5 hours engines…read moreblows and cannot get anyone to answer the phone, DJ the salesmen who answered the phone prior the sell via text and phone call has completed ghosted me.

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

Scott in the service department was very kind and helpful! Great at communicating with me about my…read morerepairs and keeping me up to date. Highly recommend!

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

NO STARS!!! Tom Roush Budget Car Center is a SCAM. THE…read more"WARRANTY" IS A JOKE. We put $3000 down on the vehicle. Not even two weeks later the check engine light came on. We took it straight to get looked at at two different auto shops. Both said it needs a new or rebuilt engine. The warranty company is saying that they will only cover $2500 and the remaining $4600 is our responsibility. They are stating we drove the car when it was overheating so it's partly our fault. IT IS NOT OUR FAULT... WE NEVER DROVE THE CAR OVERHEATED BECAUSE IT NEVER OVERHEATED FOR US. The car was driven less than 800 miles and broke down. We went to a buy here pay here place because we are rebuilding our credit. We saved $3000 and it took us forever to save and put that down on the vehicle. And having a $250 car payment is great. However this experience has been a nightmare. I've been in contact and emailed the GM Tom Roush and he is not taking any responsibility for selling us a broken car. If this doesn't get resolved then we lose out on $3000 towards the down payment that we gave. We lose the car because we cannot pay $4600 to get it fixed. And our credit goes down because we're not gonna make car payments on a car that broke right after we bought it. I believe that Tom Roush should pay for the remaining portion to have it fixed that the warranty company won't pay for. It is the right thing to do. I really don't wanna have to hire a lawyer but I will. I would rather make payments to a lawyer then give one more cent to a car that's only been driven a dozen times only to break down. HORRIBLE WAY TO DO BUSINESS.

I bought a 2010 Nissan Sentra from the Budget Center three years ago. Not a day goes by that I…read moredon't think about all of the guys that I worked with to buy the car. I had just started divorce proceedings. My then husband had cleared the bank account and surrendered my Infiniti while I was at work. I came out of my office to find my car gone and my debit card negative. I called Tom Roush, who was a mile from the apartment that I had just spent my last dime moving into that day. I told them that I needed a car and I had no money. They told me to get there as soon as I could. I used the last bit of cash that I had to pay for a cab ride home from work. I called off of work the next day and set about walking in the snowstorm outside to Tom Rousch in the morning. After that my life changed. I explained everything to the guys. They worked with me to gather all of my documentation and found a bank that would finance me with my recent surrender. They also paid my down payment for me and gave me three months to pay them back. The identified a car for me from another lot and put me in a rental car of theirs for free until it was ready. I drove off not knowing what I had done to deserve such grace from these men. A week later my car arrived and was ready for delivery. I came in and returned the rental (which I was rear ended in the day before and they handled completely with zero stress to me). They told me that my then husband had called them after seeing me in the rental car and threatened them if they sold me a car. Still, they helped me. Still, they got the bank to back me. Still, they didn't charge me for the rental. Still, they paid my down payment. Still, they sat with me and calmly listened without judgment. Still, they scolded me like a little girl for walking in the cold instead of calling them to pick me up. I saw these men on one of the worst days of my life. And they literally saved me. I still have the car. I could have sold it. Could've traded it. Could have gotten myself back into a high end Carmel car. But there is something about what that Nissan stands for that makes me keep it. Mercy. Independence. Freedom. Kindness. I don't know what it is. But it reminds me of a bunch of dad's at a dealership and I just can't part with it. My 17 year old daughter will start driving it in a few weeks and will take it with her to college in the fall. I hope it saves her once or twice like it did me.

I have nothing but great things to say about this location. It seems these previous reviews are…read moreabout bad experiences with people who no longer work there. The 2 guys working there now, Shawn and Lester were extremely awesome to deal with and went above and beyond for my husband and I. Shawn CAME TO MY HOUSE to appraise both my husbands car and mine because we have such different schedules. I've never heard of such a thing before, no one has ever offered that level of service and it saved us so much hassle! Shawn made the whole process very quick and easy and even called a lender that was taking too long to respond. By the time we were ready to go Lester already had my license plate on our new vehicle before I could even think about it. We walked away with great customer service and a beautiful Pathfinder at a great price. I was down the street at the Westfield location immediately prior and these guys definitely have the NOB location running like a well oiled machine in my humble opinion. I would 100% return but I plan on being happy in my purchase for quite some time. I NEVER write reviews, but these guys really earned it. Thanks again!!

Initial Purchase Experience Our journey with Unlimited began…read morewhen we purchased a vehicle from them. Unfortunately, the car was unreliable, and we struggled to keep it running. This led us to trade it in for another vehicle, which resulted in us being significantly upside down on our loan and taking on a higher car payment than we had planned. Trade-In and Additional Costs When we reluctantly decided to trade the car back to Unlimited, we were required to pay an additional $5,700 just to get out from under the previous vehicle. We then acquired another vehicle from them, but within the first four weeks of ownership, it spent three weeks in their service department due to faulty seat belts that needed replacement. Service and Warranty Issues After finally getting the vehicle back, we brought it to our trusted mechanic for an oil change and to address an outstanding recall. We were surprised with a $1,635 bill because Unlimited had not informed us of a hold on the "amazing" warranty they had sold us. Their inspection had failed to identify not only the faulty seat belts but also a loose ball joint and leaks in the oil pan and timing belt cover. Customer Service Concerns Reaching anyone in Unlimited's service department proved difficult. It was only possible to get through after calling the sales department first, and even then, a return call would sometimes not come until the next day. This experience left us feeling frustrated and distrustful of their practices. Limited Choices and Final Thoughts Despite our hesitation to return to Unlimited, they were the only dealership with the specific vehicle we sought--one that was in excellent body condition, clean, drove well, and had low mileage. However, purchasing a used vehicle always carries the risk that mechanical issues were not properly addressed, and we had hoped we could trust the dealer to conduct thorough inspections. Our experience with Unlimited demonstrated that their inspections did not adequately cover essential safety features.

Well first they could improve their pricing and service. Came in and was automatically turned down…read moredue to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn't want to do it or was trying to straight bend me over. I don't recommend f this is his business practices. People deserve better treatment.

I have taken my cars to Integrity Automotive for more than 30 years. They are simply the best!read more

I have had many services here including tires, electrical work, brakes batteries, and other things…read moreI can't remember. They always gave me a fair price and didn't over quote me for things I didn't need. They will also fill up your tires for free, which I feel like I need more often with the round-abouts.

Wow! Great service and rotated my tires at no charge! So nice to see excellent customer service.read more

I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

This was my second vehicle purchase through CarMax. My first experience was great, which is why I…read morecame back. The first car I purchased was in excellent condition, and I never really had any issues with it. This time around, though, the process started off really frustrating. I had a vehicle shipped in at the end of April and was originally told it would be "ready to drive" sometime between May 2nd and May 7th. The app showed it had shipped, but a week later it still showed the car hadn't arrived, and nobody from CarMax proactively communicated any delays or updates. I had to keep calling myself trying to figure out what was going on. I was eventually told the car wouldn't be ready until May 12th, which became an issue because my trade-in offer expired on the 11th. When I went into the store, I was basically told I'd have to restart the entire trade-in process because they couldn't extend the offer. At that point I was extremely frustrated and honestly considered walking away from the deal completely. Then, 30 minutes after leaving the dealership, I got a call asking when I was coming in to test drive the car. Turns out the vehicle had actually been ready, and I'd been given incorrect information by the store. The entire experience completely changed once I worked with Lisa. She was absolutely phenomenal and honestly saved this deal. If I had worked with her from the beginning, I truly believe this would've been a smooth two-day process instead of a stressful two-week one. She was knowledgeable, communicative, kind, and made everything feel effortless. If it weren't for Lisa, I probably would not have completed this purchase or recommended CarMax afterward. She was an absolute gem, and I cannot say enough good things about her. Thankfully, I finally got my vehicle and am loving it so far.

Owen was fantastic! Very courteous to our kiddos and very patient with us as we figured out the…read morebest fit for our family. Owen was quite delightful and a joy to work with. I highly recommend him if you're looking for professional, stellar customer service!!

shout to my man Mj great guy brought a car from him all the way from Arkansas! service 10/10read more