I had an outstanding experience working with Tom at Lockhart Cadillac. My wife and I purchased a 2021 Chevy Bolt entirely over the phone and through email, and Tom made the whole process incredibly smooth from start to finish. What really stood out was the level of service. Tom personally arranged delivery from Indianapolis to Chicago at no additional cost, which made everything effortless on our end. The pricing was very competitive, and after visiting close to 20 dealerships over the past year, including when I purchased a truck, I can confidently say Lockhart Cadillac offered the most reasonable deal by far. Tom is exactly the kind of salesperson you hope to find, trustworthy, fair in negotiations, responsive, and genuinely pleasant to work with. There was no pressure, no games, just straightforward and honest communication. If you're in the market for a car, I highly recommend asking for Tom. This was easily one of the best car buying experiences I've had. read more

My experience with Lockhart Cadillac has been extremely disappointing. My certified Cadillac XT4 has had multiple major repairs, including at least two transmissions, suspension work, an ongoing rear-end issue causing abnormal tire wear and now we're having issues with Onstar, WiFi and dash functionality. What's worse is the lack of communication--missed callbacks, no clear updates, and I've had to chase information every step of the way. Now that the factory warranty is expired and the extended warranty that I purchased is in effect I've had no communication about rental coverage under my warranty so I'm paying out of pocket for Lyft and Uber. At this point, I don't feel like my concerns are being taken seriously. This is not what I expected from a certified vehicle or a Cadillac dealership. While the staff has been polite, there has been no meaningful resolution. *2020 XT4 read more

I normally don't leave reviews, but my experience with the service department at Lockhart Cadillac has been so consistently terrible that I feel obligated to warn others. I own a 2022 Cadillac that cost over $120,000, and in the past year alone, it has spent 96 days -- and counting -- in their shop across three separate visits. Every single time, I hear the exact same excuse: "We're waiting on parts." That was understandable in 2020. It is not acceptable in late 2025. Cadillac is somehow able to get all the parts they need to build brand-new vehicles, but according to this dealership, they can't get parts to fix the vehicles they've already sold to loyal customers. My most recent visit has been the worst of all. My car has been at Lockhart since October 23, 2025, and as of today, it is still not repaired. I've been given five different promised completion dates, and every one of them has passed with zero communication from the service department. I've had to call in myself for every update, only to hear the same story repeated over and over. The advisor assigned to my vehicle has given me multiple dates that never happened. There is absolutely no accountability, no transparency, and no urgency when it comes to customers who need their vehicle serviced. For a brand that markets "luxury service" and "premium ownership experience," this dealership delivers neither. I do not recommend this service department, and at this point, I cannot recommend Cadillac as a brand either. If you value communication, reliability, or timely repairs, look elsewhere. read more

Had a great experience purchasing a used LYRIQ with the help of salesman David Tulkop. He was very polite, knowledgeable and made sure we were comfortable with understanding all the attributes of our new vehicle. I would recommend him to anyone looking to purchase a vehicle from Lockhart Fishers. read more

Words can't even describe how mad I am at Scott Dawson & Gerald Collins. Since 9AM I was trying to give a deposit and lock up a 2021 Cadillac Escalade ESV Sport out of state & over the phone, but unfortunately Gerald moved so slow that another buyer came in and grabbed the car while he took 7 hours to send me the information and paperwork. Every step in the process took 2 hours for a call back and I sat there contemplating going over him and calling a manager, but I stayed patient and respective, and it completely backfired on me. I was a ready, willing, and able buyer and he fell asleep at the wheel. I was so excited about this truck and the package that it offered. I blocked off my whole day to be attentive for this deal only to be told at 4:00 that it was "just sold". I do not recommend this dealership at all. Very un professional and terrible customer service. Very very disappointed read more

I would not recommend this dealership. I bought a Cadillac Lyriq from them and the salesman was not transparent at all with current incentives and only after I found them by reading online did he divulge them. And when I asked to speak with a manager after purchasing the car and not receiving an incentive, the manger never returned my call. I then took my car for its first service yesterday and it took three hours for a tire rotation. Bad buying experience and bad service experience for a $75K car and a brand that markets themselves as luxury. Love the car so if I look to buy another Cadillac in the future I'll look to buy elsewhere in the state or out of state. read more

Hello, a friend of mine was looking for a Cadillac SUV, and Her last vehicle 4 years ago was purchased from Lockhart. After seeing a vehicle on the internet that She was Interested in, David reached out to us and we made an appointment to go in and see the vehicle. David was awesome. He greeted us with a great smile, took us to the vehicle and asked us if we wanted to take it on a test drive. We drove the vehicle and She decided to buy the vehicle. David made the entire experience one that I will always remember. David never rushed us and made sure He answered all our questions and we were there after closing. This was white glove treatment, so if you need a great sales person, stop in and see David. read more

Amazing place, very friendly people, good coffee, but the financing manager kept trying to push their dealer warranty on me, even after i refused multiple times "friends and family discount". I completely understand because they are still a business and are trying to maximize profits. read more

TLDR -- My car was in the shop for 39 days, it was damaged while in their possession, and my total bill was over $750 when I was told it would be around $300. This was not my greatest experience ever with a car dealership/ service center, to say the least. I dropped my car off on 12.26.2025 for a used vehicle inspection and an oil change. I called about 1.5 weeks in and realized that due to staffing issues and the holidays, it had not been "taken back" yet for servicing -- no worries at all, this is understandable. Again after not hearing from them, I showed up at the dealership two weeks after dropping my car off in hopes of picking up my car after being told it was ready and my back seat was completely disassembled and not ready to be picked up. I paid my bill and requested a call from the service manager the following Monday. The management team was at a conference so instead I spoke with Amanda who was the only good interaction I had with this dealership. She was kind, understanding and offered me a $200 credit as my bill was $450 more than I had expected and due to lack of customer service and transparency. I called again on 01.28.2025 as I had still not heard anything yet and told them I was on my way to their dealership and I wished to speak with the Service Manager. I was able to speak with him and only during this conversation (about halfway through) I was informed that my car had been damaged while in their care. I was confused, to say the least, because, during my phone conversation with the service team just minutes before I arrived, they told me that my car was "not ready to be picked up as they were still waiting on parts and should be ready the next morning" -- my car was "ready" in terms of the items that I asked them to review/ complete, it just wasn't ready because it was damaged while they had it. Although I am unsure of how it was damaged due to the Service Manager stating he wasn't there when it happened, I was flummoxed to find out about this only after I spoke with the service manager. There was no call to inform me of the damage and they said it could have happened during that last snow event, but that was over 5 days prior. They should have called and informed me what had happened at the earliest possible time. After still not being able to pick up my car that day, I finally got the all-clear from the dealership to get my car and picked it up on February 2nd. Overall, I did not have a great experience with this service team. All I would have liked was clear communication and transparency about what was going on. read more

Every time I walk in to this location for certified service, every employee treats me kindly and respectfully. As a woman, I get stressed going to most mechanics, and other dealers and shops tend to treat me like an idiot or ignore me. Literally stopped by a different dealer down the road on the same day and they were so rude to me, and then I walked in the door here and everyone was so patient and nice. How refreshing! Everyone is so respectful here, and don't try to upsell me on anything. I have also signed up for their oil change membership and it is well worth it if you put a lot of miles on your car! They make the oil change process very easy. read more

We have had a number of Cadillacs over 25 plus years. Most of this time we have lived in Indianapolis and we have had Lockhart Cadillac service our vehicles. We have found they have consistantly provided reliable repairs. They have always been honest and reasonable to work with. Daryl Daniels and their service dept. have been proactive about looking for potential problems that we may not have known about, without steering us to work that was not necessary. This has often allowed us to get a potential mechanical problem resolved before it became a larger, more costly repair, and avoided likely break downs along the road. read more

I highly recommend Lockhart for all your Cadillac needs and David Tulkop was awesome to work with and very professional.

I live in California and had a CT5-V Blackwing on order twice from two different Dealerships in California and both were never confirmed by GM and that was a 3 year wait, so I began an online search nationwide. I saw 3 CT5-V Blackwings on the Lockhart Cadillac website in Fisher Indiana and called to speak with a salesperson. One was allocated and sold and 2 were available. I told my salesman I don't want any dealer add-ons and will pay MSRP. Offer was accepted. The dealership was straightforward and did not add any dealer add-ons. The also helped arrange shipping to California. Process was not perfect, however I am happy. They did not put the window sticker in the glovebox as I requested. I had to call and email dealership several times. Not a perfect experience but they have integrity stuck with the agreed deal and financing. They had absolutely no dealer add ons to MSRP as I requested as the car already had over $30K in manufacturer options. I would purchase from Lockhart again read more

I bought a Jeep Wrangler from Lockhart during the pandemic. Love the vehicle and the delivery during lock down. At the same time, I purchased an oil change/detail package. Had been through four of five oil changes, but had not had a chance to have the vehicle detailed. I did not understand quite how the package worked (user error on my part) so actually exceeded the time and mileage limit on the last oil change and detail. Instead of operating by the letter of the law, the folks at Lockhart honored the program and provided me with my final oil change and detail for FREE. Was great to be treated fairly...maybe better than fairly...treated well. read more

Horrible customer service I am truly amazed at the lack of customer service and disrespect I received Saturday morning. I scheduled an oil change. I came in and was greeted, checked in and sent to the waiting lounge. A few minutes later a young man comes to get me, informing me my card was declined on Dec 2 when you were trying to auto renew my service plan. I explained I just renewed in March, 2024. He gets another young man. This young man tells me something about me being grandfathered. I'm still waiting on an explanation for why I need to pay again when the young lady who set me up told me I was good until March, 2025. Then I'm told they are not sure if it's $108 or $158. I said I will not give you my card and not sure what I'm being charged for. I'm not supposed to pay again until March,2025 and you apparently do not understand what grandfathered means. I can't be grandfathered and charged additional charges. I am also not responsible for your staff not setting my account up correctly. I asked the price for just an oil change. He responded $85 to which I said wow. So on top of I was not aware of auto-renewal, account being set up incorrectly, rude service folks, not aware of price increases. I am very upset and truly disappointed in Cadillac. Then to be told I'm either going to pay $85.00 or $158.00. How dare you! I use to feel like I could go there without my husband and not be taken advantage of. read more

I figured I had a bad battery and took it to the shop in Greenwood back on February 2021. There was some woman who checked me in who was rude as heck. No "Hi". No "Good morning". Just "You need something?". I told her I made an online appointment and that I think it is the battery. So an hour later, she calls my name in the waiting room, like she is my 4th grade teacher. (Yeah that happened). I was with my 13 year old son, so I just kept my composure. Then she told me it was $300+. I was like, "Weren't you supposed to come tell me it was bad before you installed it". She was like, "Yeah it was bad, but if you have a problem, we put your old one back on". Whoa! I was besides myself. Since I had my child I didn't want to drive with a bad battery, and I live in Indianapolis, so I wouldn't even know where to go for a battery in Greenwood. So I paid and asked for her boss's name and left. So that was Saturday. I called some guy who said he was a Lockhart. He said he would look into it and call me back. He called back a day later I think and said something about it being a miscommunication and that on my next visit I could get a free oil change and tire rotation. I was like sure, but are you going to put in some notes or email me so I can tell them? He was like, "No just tell them you spoke with me". Six months later I put in a request for that oil change and tire rotation. Guess what? No one would do it because they didn't have any documentation. I called the head office and no one could get a hold of him. So yeah. Great place. read more

I had their body shop paint and install a Lingenfelter Ram Air Hood. They are very busy but slipped me in quickly. Excellent job of fitting the hood, paint match was perfect considering it is a 2009 and dark red -- hard to match paint that color and that old, especially a hood. Everyone there was very friendly and helpful, I got the car back freshly washed. The manager (Drew) and receptionist (Amanda) were great to work with. Dealer paint job and install, their prices were the same as any other body shop. read more

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Been a customer for a long time. Im very pleased, specially with the service . Joshua Conner has always helped me if any issues pops up with the car, very efficient and professional person. read more

Been there twice looking for an xt4 or 5. Both times no one ever came out to ask if we needed any help a guy in all black with beard drove right past us in a equinox parked it and went back in the building. Guess we werent yhe type of clientele they were looking for. read more

Worked with David Tulcop, very helpful and empathetic as my wife has never had a car payment in 50 plus years. Car was delivered clean and they were transparent on the condition of the Suv. Finance Manager was very nice and knowledgable. read more

I leased a 2019 Cadillac XT5 wondering if a GM product would significantly depreciate in 3 years which it did. The contract began 8/19/19 and in spite of being told the vehicle would continue under warranty by the sales person, it would, in fact expire prior to lease end. After intense negotiation, they agreed to extend the warranty . I reached out about options for lease end and possibly turning in the vehicle 2 months early and no one even called me back. With less than 2 weeks left, no one has made any attempts to offer me a new or used vehicle to try to keep my business. I have had to do all the lease end work myself and GM financial came through for me when the dealership failed in every way. read more

My father-in-law passed a week ago and we needed to sell his car. He had been a loyal Lockhart Cadillac customer for 40 years, buying 2 new cars every few years. He was loyal to Lockhart due to good service, and Mrs. Lockhart had served with Him on corporate boards. When it came to selling his car with the personal relationship to the family and years of loyalty, we thought Lockhart would pay top value for his car. Unfortunately we learned both Penske and CarMax offered us nearly 10% more. Lockhart showed their true colors, no value for long term loyalty. No value for relationships. It's sad for me to post this message, as I had previously thought highly of the Lockhart family of dealerships. Shame on them! read more

I worked with David. I had a great experience. He listened to what I wanted and I ended up getting exactly what I was looking for.

2010 sts . in for service september 2020, Letter sent to service Manager Vanderpool shortly after service, no response to date. Oil change good Power starring fluid not checked..Fluid low ..fluid added by car x Michigan road free Rear end oil not checked..Low, oil added by car x Michigan road free Grease fittings (according to car x machinic) appear not to have been checked. fittings greased by car x Michigan road free Tire pressure device right rear $181.00 your store...$60 .00 Discount Tire Michigan road, installed Transmission fluid not checked..Amoco Michigan road checked trans oil free and later changed Overall...Very poor service visit. Ray A read more

Recently at Lockhart Cadillac, I was greatly amazed in the changes. I am proud to go there and I am sure Freda, Lynn and Marc would feel the same, I am also partial to Lockhart Cadillac. Arriving the service area stopped their work and immediately changed my oil, check engine light was flashing in Fishers quick fix, very reasonable price. Washed and cleaned the inside of my Cadillac CTS4. Looks good (clean) and runs awesome. Of course I was there for other business so I was going to be there for several hours, I was in no hurry. Thank you to all at Lockhart Cadillac awesome place, awesome people, professional, and very kind filled with knowledge. Just give them a try. I can be reached about my experience by anyone at 574-709-3025. read more

Drove over twice from 2hrs away to look at a vehicle I saw online. Both times I called before I went and both times the vehicles I went to look at were not on the lot when I got there! Looks like they put deals online to get you in the door! Stay away! read more

I have a 2019 XT5 which i've had since September of 18', i had my first experience at Lockhart when i needed oil change and car alignment after getting into all of indy's potholes. I took my car in and had excellent service. I thought it was just oil change and basic things and that is in line with expectations. I called in last week, my car was making sounds that concerned me but i have no time to take it in for long hours service during the week due to work. I called in, spoke to Rachel, who was very nice and considerate of my needs. She made sure i get the earliest appointment where i was able to have a lender car with me to go to work, and have my car done when i get off work. I came in today for my appointment at 7:45 worried that i would be late, had wonderful and professional service, everything was ready and quick. Multiple people were helping me out to make sure i leave on time in less than 15 minutes. My lender car was a brand new clean XT4 sport ready at the door for me, which i just loved as i drove it to work. Brian helped me through the differences between the two cars, and Tim got all my paperwork ready. I got a call by noon saying my car was ready, picked it up right after work and its driving as a brand new car. The reason for all these details is, i came into a service place frustrated about something i wasn't sure about. Yet, i was welcomed and treated with care and sincerity, it made me feel that i trust this place and want to go back again on anything i need. I am not a mechanic, but i was able to understand what was the problem by Tim's explanation both on the phone and in person. Thank you Lockhart for your great and respectful team. I am a proud Cadi owner on the roads! read more

Lockhart Cadillac - My beautiful XT5 ready for my pick up! - Auto Repair Near Me - Fishers, Indiana

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I bought a used car here a few years ago. They sold us an $8,000 lemon, knowing we lived 2 hours a way in another state and would have little recourse when the car (immediately) started having problems. When I contacted them, every person I talked to was dismissive. Acted like they bent over backwards to give us a great deal. Passed me around from one person to the next. One of their sales managers emphasized how they offer these "value" cars so that people "like me" can afford a vehicle from them. I even got a page long diatribe from one of the general managers explaining how great of a dealership they are, blah blah, and ended the email stating that I "probably won't like his response, but have a nice day." We ended up trading it in less than a year later after an endless amount of problems. The local dealership that inspected the car told us the front end had been wrecked at some point as the frame was bent, cracks etc. were found in engine compartment. I should clarify it had zero trade in value at that point; they basically took it off our hands and junked it. I would never buy a used vehicle from them again nor would I recommend it to anyone. They never once tried to make anything right. Rude, condescending, elitist attitudes. Unless you're buying a brand new vehicle, you do not matter as a customer. read more

My car was repaired here after an accident in 2018. I have had nothing but problems with parts literally falling off or bubbling up on the trim and tint peeling up that was done by them. The work is supposed to be under there 100 percent guarantee for the lifetime of the vehicle I have gotten the run around for over year on having these repairs made to correct what was done poorly to begin with and been given every excuse as to service managers quitting or being fired when I ask for status on when my vehicle can be fixed. When I advised I would pursue my legal rights I was told "do what you need to do". They are highly unprofessional and the work was horribly done I highly recommend that if your getting repairs made you look elsewhere for quality repairs and a company that stands by the work they do. read more

Cars are ridiculously marked up. They are super rude about the prices and just rude in general. It's very unprofessional and unbusinesslike. Take your business elsewhere, not to these scammers. read more

A representative from the dealer reached out to me and is helping me make the needed repairs.

our sales person, James , was great! and Charlie in finance was awesome! both super nice and made it an easy process. we got a great deal as well. read more

This company had me and my husband sit in an office. While they set up their dishonesties. They came to us with numbers on a car we agreed to, then when we thought we were signing, they flip, flopped the price. I wondered why they did that, was it race related?They pissed me off having me wait that long for their foolery. Please don't buy a car from them.Very dishonest!!! read more

I bought a vehicle more than 45 days ago, I should have received the necessary documentation to renew my plates, (consumer rights) and it is the time that nobody can help me Cristina Wisneski transfers me to a sales line with Cristina Jhonson and I left several messages and nobody answers my calls, while I can't drive the vehicle because they have expired, bad service read more

I had a bad experience last time I brought my car in to get serviced, not because of the work but because of the people. I decided to give it another chance because I'd rather take my car to a place that I feel knows Cadillacs. I made an appointment to have a check engine light looked at at 11:45. I assumed that because it was an appointment that it would be looked at at that time. When I pulled in I was told they would call me when it was checked. I was confused and he said they were extremely backed up so it probably wouldn't be looked at until much later. He said is someone coming to get you or are you gonna wait? Thank goodness I didn't wait! I got a call at 5:30 stating it was the end of the day and they didn't have time to get to it and that they would TRY and get to it tomorrow... The next day was Friday, at 2:00 I still had not heard anything and I needed my car for the weekend so I called and said I was coming to get it. I got no apology from the woman on the phone or effort to try to figure out what the hold up was. She said would you like to reschedule for a time that works BETTER FOR ME? I was baffled because the time I scheduled did work FOR ME, it didn't work for them. It's not like they had to take the engine apart, all they had was plug a machine in and get a code for why the light was on so I would know if it was something I needed to worry about. I realize my car is older (2013) and I realize they prefer to work on cars that were purchased there, as I was told last time I brought it there, when I spent $6,000. Why are they scheduling appointments if they are so behind?!? I guess in my mind you would want people to have a good experience at the service level (especially with customers with older cars) so they are more likely to buy their new car from you! I will not only not bring my car there to get serviced I will not buy my next car there which will be purchased this fall. One bad experience I can forgive, two bad experiences means you guys need work.. STOP MAKING APPOINTMENTS until you can keep them!! read more

This review is for the collision repair service. My husband has taken his Cadillac in for repairs twice already this year, but has received quality service from Lockhart both times. Both final charges met the original quotes. My favorite part was that they vacuumed out his car before he picked it up! It was such a pleasant surprise because his car is always so messy! I would have appreciated more communication since he had to call them to check in on updates after a couple days, but other than that, great work! read more

First purchase from this dealership. Hands down will be the last. Sales part was fairly easy but dealing with service is a tremendous pain each and every time. Pay a ton for extended warranty (tires, rims, etc) and "you should have gotten a mailer" regarding the change in the warranty. Absolutely no mailer. So pay for warrantied repairs up front and wait for repayment. Oh and FYI.... same sized tires online at half what they wanted. Buyer beware. Actually just go elsewhere. read more

Each time I take my vehicle in for routine maintenance, even a simple oil change, the wait is no less than 2 hours. Never has someone come out to check on me and give me an update on my car. They just expect you to sit for 2+ hours. Looks like everyone else is always waiting ridiculously long as well, as I have seen multiple people slumped over in their chairs taking naps this time! There is absolutely NO reason a service appointment should ever take longer than an hour, especially when an appointment has always been made. It is so frustrating to have to block out so much time just to have a car serviced. read more

First, don't pay the rip off of a "security fee". That's $300 for them to attach four stickers to a few body panels. Supposedly it is a theft deterrent, but I don't know any thieves that would be deterred by having to peel off for stickers the size of a dime. It's not like they have GPS tracking or anything, it's just a lousy sticker. Anyway, I went to buy a 2015 Lexus RX 350 at this dealership today. I was specifically told by an employee on the phone that I could pay with a card. I get all the way through the showing and agree on a price, and then I am told that I cannot pay with a card. So this dealership wasted about two hours of my wife and I's time, and now I will be without a car for another week or so while I wait to be paid again since I already made a payment to my American Express card for this specific transaction. I was told the Arbitary limit of $3000 that could be put on a card was a limit enforced by the owner, who just really didn't like people using cards. I even offered to use a debit card with a pin number if they were worried about chargebacks, and was still refused. Again, keep in mind that I was specifically told the opposite so they could get me in the door. Needless to say, I wholeheartedly recommend that you find another dealership to buy from. read more

I had an engine blow in a used vehicle that I had approximately a year. I tried x 3 plus to speak with someone. I was put through the run around causing a series of phone tag and messages. The man that was leaving messages was named Bob H. I guess he's the floor/sales manager. His last message to me was that there was nothing he could do to help me. Stated I had no warranty and I would have to pay for the repair out of pocket. Before I actually got that message from "Bob,", I had contacted someone in the service department to see if they could help me. I gave him the exact same information I gave Bob. He contacted me about an hour and 15 minutes before Bob left his message. The guy in the service department told me I had a full warranty. Since it was a Lincoln they took it to the Ford place across the street to have the repairs made. So, don't trust Bob, he apparently is in charge. I could have paid $4500. to 5000.00 out of pocket because of Bob. After a few months I finally calmed down enough to go in and explain what happened. Let them listen to the messages. They did nothing. They don't care. Just terrible customer service. read more