Colin provided excellent service when I needed to check my battery. It was raining outside and he…read morestill cheerfully assisted me. Really appreciated his help

Came in to get my car battery tested. Jesse tested it, confirmed it needed replaced & was able to…read moreidentify it was from autozone and it was still under warranty. A quick trip to autozone and they were useless, they refused to warranty the battery unless I could produce a receipt from 2 years ago. Came right back here, Jesse cleaned up and replaced my battery within minutes and was extremely kind and helpful. Will only be coming here for future auto needs!

They tell you what's needed per video. But, they let you know how long before you need service…read more Friendly. Thoroughly performed inspection!

My first time here. An old man freaks out on me while im driving in the parking lot. I tell a…read moreworker (who looked identical to the man driving) to relax a little. Its not the serious. Upon being notified i spoke to the wrong guy i apologized to him and continued to tell the worker, who asked me what happened, and they couldnt care less. They cancelled my appointment over absolutely nothing. Jeff was on an absolute power trip lmfao JEFF RELAX

The sales staff were great. The overall experience was great. I give 4.5 stars but not five because…read moresome of the items in the financial office just were not explained or allowed to be questioned before paperwork was done. Customer relationship in that area needs to be improved. Allow the customer time to review and ask questions. All the warranties were not that clear. However I would go back to them to get another car. Again Great job folks

Recently found out Ray Skillman West allows a woman who just was arrested and now put on probation…read morefor OWI sell cars?! Lost my business!! Seen this posted about in a group on Facebook and couldn't believe such a credible dealership would allow such a thing. But sure enough the charge is public record. Very dishearting to find out a supplier of cars supports this!! Any other business I could maybe understand how it doesn't affect things but this woman is supplying people with vehicles, would she let a drunk drive off the lot? She clearly does not understand driving under the influence is wrong... the lack of concern about this is very disheartening

Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

Just bought a brand new cx9 from Marco! My husband and I had a great experience! My husband was in…read morethe car business for several years so we were not looking forward to the sales process and The typical hustle that you expect. To our surprise we were treated very fairly and didn't feel like we were pressured in anyway. We feel like we got a really fair deal. The manager came out to speak with us and was very friendly as well. We will definitely recommend this place and come back in the future! Update: The service department SUCKS. Every time I've used them. No one knows what's going on and it takes so long to get a simple oil change even if you have an Appt. I've been trying to give them a chance since it's the dealership. But they just are horrible.

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

James needs some accolades because his customer service is amazing. I drive almost half an hour…read moreaway when there are much closer kia dealerships near me because of the service. He actually cares and it shows. I'm also in hospitality and in the service industry the little things that cost you NOTHING means much more. I still remember the nice personal notecard he left in my car that was handwritten thanking me with a piece of candy taped to it. The fact he took a minute to do a handwritten notecard means he put thought into it and appreciated me. This means so much to me. Yes it sometimes takes a long time for my car to get serviced but you can Uber to a nearby restaurant or just stay in the lobby and spread out to get some work done or watch tv. And ... if you are lucky there may be some fresh baked chocolate chip or snickerdoodle cookies complimentary to indulge in!

IT WAS WORSE THAN WHEN I DROPPED IT OFF!! I took my car in…read morefor a SIMPLE MAINTENANCE service. With NO ISSUES. When I got my car back: PSI on my tires were 25,32,47 30 2 tire valve caps were missing My windshield wipers were taken off and replaced with cheap ones My car was pulling hard to the left after my paid "wheel alignment" Lastly, unknown noises coming from the vents upon starting the car. These are SIMPLE TASKS. If this department can not preform this correctly I would not trust them with anything major. Very Disappointed!

Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

Came in for a recall check - all went very well - in & out in an hour. Comfortable guest waiting…read morearea with 3 options (TV, workspace & a coffee/juice area). Jim Adams checked me in & out - very professional, personable and efficient.