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Local Rooter

4.7 (586 reviews)
Open • Open 24 hours

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Response time

30 minutes

Response rate

100%

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Plumbing inspection

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Reviews With Photos

Deformed copper water supply line that had to be cut off.
Jeff M.

Picture this: it's Sunday afternoon. Your water has been shutoff for 2 hours while trying to replace a leaky stop valve. Your wife is getting upset because she can't use the restroom since the main water valve has been shutoff. I can't figure out what's going on, so end up calling Local Rooter & Plumbing. They squeeze me in for a last minute appointment after finishing up their last job. Duy and Quang were able to quickly identify the problem. It turns out that I had overtightened on the compression ring on the stop-valve so much that I deformed the copper water supply line. They had to to cut and extend the water supply line. It costed a bit more than the original quote but was worth every dollar. I highly recommend them and will use them again. Also special shout-out to them for taking off their shoes as soon as they entered my place.

Sam M.

I called at 8:30am on a Monday morning due to a backed up kitchen sink drain from grease, they asked me to text my address and quoted me a service technician could show up that day between 3-5pm. Communication was very prompt for being the day after Christmas, Jamie and his apprentice arrived in the window and snaked the drain in about 45 minutes. Jamie also recommended some enzyme additives to prevent this from happening in the future.

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Reviews are largely positive. Many mention the professional and efficient team, fast emergency response, and fair, transparent pricing. Clear communication is also appreciated.

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8 years ago

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7 years ago

The guy shows up with a big truck, and says I don't wanna park in downtown, and he will tell me what to do, and just leaves.

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Page 8 of 15

Ask the Community - Local Rooter

Review Highlights - Local Rooter

“Overall a great experience with Miles from Local Rooter fixing a badly clogged kitchen sink on a Sunday!”

Mentioned in 56 reviews

Read more highlights

Water Heaters Masters

Water Heaters Masters

(850 reviews)

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Bay Area Water Heaters - Perfectly installed commercial water heater.

Bay Area Water Heaters

(624 reviews)

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Local Rooter - plumbing - Updated October 2026

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