My family has supported Local since they opened but unfortunately the last couple of times, we've been very disappointed. My kids love the tater tots so we thought we'd try again but this was the last time. The time before, there were available tables that could've been scooted together but the hostess booth was too busy on their phones to seat us, and told us they had no room for us. That's what happens when children are in charge of seating.
This trip was the tipping point and I decided to write the review and it goes along w the more recent ones.
We were able to get in right away, surprised that they weren't as busy as other restaurants bc we had called for the wait list. It took some time for our server to take our drink order and then to bring them to us. We noticed on the menu that they welcomed back a chef that had returned and worked 2 years previously. Excited they had returned to their roots, we ordered our meals. They offered a vegetarian gyro and under the description, it noted that there was added flair to this vegetarian meal. The server brought out our meals, adding the kids plates were pretty hot and to be careful. We always dump the Mac n cheese out to cool faster, but while the plate was pretty hot, the kids meals were pretty cold, so their food was microwaved and dried out. My sons burger was just ok, same situation, hot plate, cold food. Also, prior to eating, we requested condiments and I had to physically get up and grab ketchup myself, asked another worker for mustard. That must've really irritated our server bc from then on out, even tho she was all decked out in Christmas gear topped w a tree for a headband, she obviously did not enjoy working there.
My vegetarian gyro came out and you can see in the pictures, ehhhhhh. But as I took a few bites, there was no flair and I opened it up and realized it was missing multiple ingredients - tomatoes, tzatziki, etc. I called the waitress over and she said it must've blended in. She could bring me them as sides and I could make it myself. Now the whole point of me not cooking and going out to eat is so I don't have to do that, so I requested a new one. The manager came over quickly and offered the same, and I asked for a new one. She was very nice and after I opened the gyro up, she seemed to understand the issue. My family was done eating while I waited for my food to be brought out. Eventually, it did and wow! What a difference! I would never have known if I hadn't asked. The gyro was Even folded differently to hold the ingredients? Flowing in arugula, I had to move it out of the way to see the other ingredients, and overall, was worth the price.
The review was originally 2 stars, due to laziness from the kitchen and snarkiness from staff, but bc the manager took effort in correcting their mistake, 3 stars bc it's basically an average eatery. Fallen from the 5 stars from years ago, which is sad bc the concept behind Local was why we supported. read more