Downstairs Lids employees are lazy, if you are looking to get embroidery work done go to the upstairs one and ask for Desiree. Downstairs employees not only messed up my original design but never asked how big I wanted it. Came back the next to try to fix it and they retuned my hat with the loose threads still on. If I didn't double check the hat the threads would still be there. Not only that but the design on the hats are not fully sewn on and there's gaps. Never again purchasing anything from the downstairs Lids. Teach your employees how to use the machine or find someone who is passionate about it like Desiree. read more

Great selection and friendly staff at this location. Was helpful in helping me select a hat and when the one I came for wasn't in stock they recommended other options. Would be happy to visit this location again if needing a new cap! read more

I arrived to store to purchase a hat at 5:45. Workers did not allow me to enter store saying they close at 6 and they have to start cleaning up. Very unprofessional in my opinion as I can see the workers standing around talking. Should be allowed to enter until 6 if I'm not in line by 6 to make a purchase then I would've left. read more

Went to purchase some hats for my sister & wasn't acknowledged at all, I couldn't reach the top hats & kept waiting for assistance & was brushed off by Alejandro. I decided to leave, I didn't know they had a downstairs location, I came across it & Adrian was so helpful! I will be going back to the downstairs location for sure!!! read more

I walked in ready to purchase a hat. I knew exactly what I wanted. Three associates working in the store and none greeted me. I stood looking at the hat I wanted for a few minutes, still nothing. I turned and looked at them then at other hats then back to the hat I wanted and still not a word. They continued to converse with each other. If I was the owner or manager of this location I'd fire them all. I'll just order the hat I want off Amazon. I refuse to spend my hard earned money at a place with poor customer service. Visited the store Jan 19th about 1:25. Management review your cameras. read more

Jennifer Apple in the Lids Corporate office provided us with the most outstanding customer service. She is a true professional, who knows how to take care of an issue that no one else was able to solve. I will forever be a lids customer because of Jennifer Apple. I highly recommend this store to buy all your hats!! So impressed with her professionalism! read more

Upstairs 5167 in riverside they are the best , they have the best Customerservice always have good attitudes a lot of more selection than downstairs read more

When I say I'm beyond pissed that would be an understatement!!! I went to get my hat stitched for the Cowboys vs Rams PLAYOFFS game in which I have tickets for. I get there at 1:45pm to get a simple "Quest for 6" stitched I'm my hat. It wasn't busy when I got there. They had two workers and the guy clearly didn't know what he was doing! You think the lady that was there offered help? NOPE!!! Finally a guy from upstairs Lids helped the guy out. Oh yeah they were moving so slow 4 customers just walked out, leaving what they wanted to purchase there. After 45 mins!!!!! And him cutting the tags out of my super bowl hat!!!! This is what I get!!!! read more

Lids - Hats Near Me - Riverside, California

(Lids upstairs) be careful when you shop here as they double charge you. I went to buy a gift card for a present and they had me swipe my card twice I later checked my acct and they had charged me twice. I went in to talk to the cashier that rung me up (Edith) there was another worker there too, completely rude and bad customer service I mean I know they only get paid minimum wage but still try your best to provide good service to paying customers and be less miserable. It's hard for them to comprehend simple customer service skill sets but do better. I had to dispute the charge to my bank which is a huge inconvenience and they were just rude overall but they may not have had the mental capacity to provide quality service read more

I want to make certain this review is for the Lids upstairs as the one downstairs was helpful and working. The one upstairs however is a different story. There were two women employees there, I think. I couldn't tell if either were employees but no one else was in the store. One walked out ( break maybe) into the mall and the other came from the back they laughed and hollered back and forth , never acknowledged me or my wife. I asked if they had any Kangol style hats and she said "no" in a very rude tone. Never once making eye contact. I said wow if you did I don't think I would buy it here. She said "good" as we turned and walked out. I don't post bad experiences usually. Chalking most up to a bad day for them or me. This was different. Not only was she not helpful but she was clear she hated her job. When you are tallying up your sales for Thursday morning, don't be surprised if you have no sales! This one is killing your shop! read more

Put on hold for 10 min only to have someone pick up and put me on hold for another 10 min just for someone to tell me they don't know if they have a hat available. Are you that low staffed you can't answer a phone ? Never doing business here again, EVER. Some businesses deserve to go under and this is one of them. read more

I wish I could give this location a 0 star review because of Brittany. I have never left a bad review but I had to because of Brittany on the upper level location. As soon as we walked in, we were rudely glared down by her. She made it clear she didn't want to help any customers. After being rudely glared down while shopping, we asked for her "help" which was simply to grab a hat on an upper shelf. Even though it was a such simple request, she still managed to throw in some attitude by giving off a huff. This was followed by her crushing the hat with grabber and flinging her arm out to us. I am amazed at how she is even employed in the first place and hasn't been fired. She's definitely going to run the location out of business because I'd be amazed if any customer will ever want step close to that location again. We all have worked jobs and done things we don't like. At least try to be a decent person Brittany, we can all see you hate your job. read more

When I leave reviews I always hope to leave good ones. However after my experience at Lids today (upstairs location) I feel like it's necessary to leave this review specifically for Brittany, the sales representative that "helped" me out today. I noticed another review that pointed out the unsatisfactory customer service that she provided for them, so I know that this review is also reasonably due. I walked into the store, hoping to get a birthday present for my dad and was immediately stared down by Brittany and another sales representative who did not bother to greet nor offer any assistance. The atmosphere was already unwelcoming, but I decided to continue shopping, thinking the two women were just ready for the mall to close, and me having entered the store 20 minutes prior to closing. There was a customer in the store before I entered and another had entered after me, none of us being acknowledged by the sales representatives. They weren't conversing with one another, more-so just standing idly by. When I asked Brittany for the prices of a hat and a beanie she responded bluntly and in a demeanor that should never be demonstrated by a sales rep in any establishment. It seemed as though she could not designate another ounce of energy to my very basic request. I asked if I can have help taking down the hat, to which Brittany responded by walking in a huff behind the cash register, pinching down the hat with a claw, and handing it to me behind her back. At that point I was amazed by how someone like this is still able to work in a business and not be fired for a horrible attitude and no regard for their customers. I bought the hat, and couldn't wait to be out of the store. Please do not take your business here, I would have left as soon as I noticed the unfriendly demeanor of this sales representative, but that would have just been giving her what she wanted. read more

I placed an online order for pickup at this location and it's been over two weeks since I placed the order. I didn't receive any email confirmation that my order was ready for pick up. I decide to call customer service to see what was going on.. The lady on the phone said that the order actually was already delivered to the store and apologized that an email was never sent to notify me. She then told me that she would have the store call me to confirm.. So I waited and never received that call. I just decided to go in the store myself to see what's up. I get to the store and got in line. When the customer in front of me was done checking out, the cashier guy looks at the guy BEHIND me and tells him "I can help you over here." WTF? I was in line before this guy and he just completely skipped me without even giving me an explanation. The guy behind me even looks at me with a confused look as to why the cashier skipped me? I just was at loss for words and told the guy behind me to just go ahead. As the guy behind me goes up, the cashier gives me this ugly ass stank face! WHAT THE HELL? I then ask the other cashier if she could help me because what the fuck??? So then I tell her I had an online order to pick up and that even though I don't have the email, customer service on the phone said the order was actually delivered to the store. The girl then tells me that she doesn't see the order in the book even though I told her that it was delivered. She goes to the back and actually finds my package. Not sure why they didn't call me or notify me by email? Never again am I ordering from Lids online and I sure as hell won't be back at this location! All the employees here are rude AF. Not one greeted me as I came in, let alone even a smile on their faces. They all looked like they hated their jobs. And to the guy who ignored me, I'm not sure what happened to you to make you the way you are. Sorry your life sucks that you have to treat customers like shit. Maybe get another job that doesn't involve customer service because you suck. read more

The wouldn't exchange a jersey without a receipt. I got it for my birthday and they would not exchange for the right size. Poor customer service in my opinion. I will never buy from them again. read more

I usually shop someone else for my husband hats. So this was my 1st time shopping at Lids on a busy day like Saturday. The girls were so nice and sweet, they kept asking if I needed help. And they also had a really good sale that weekend. Am very satisfied and will return again! read more

Went shopping there and employee stold my belongings when While I was paying and spoke to manager Evelyn and she did nothing about and acting like I never came in with any bags!! She even acted stupid when I asked her to check the cameras!! Be careful with this place!!!! read more

I did an online order to receive at this store. They lost my Christmas order and only resolved my issue with a refund 2 days before Christmas when I had place the order 20 days earlier. Terrible customer service. read more

My son had been looking forward to visiting your store all week with his grandpa. His excitement quickly turned into disappointment and frustration after he purchased a size 7 hat that he had tried on prior to purchasing. He always wears a size 7 including the hat that was on his head when he walked into the store. It's important to note the hat on his head and the hat that he purchased were the same brand. So this is not a matter of they're being a size difference between manufactures. Grandpa paid extra to have their names embroidered on the hats. When the employee put the hat on the embroidery machine, he stretched it. Now it's too big and no longer fits my son. My son immediately noticed the difference before he left the store and pointed it out to the employee who said there was nothing he could do about it. After arguing with the employee, my son became frustrated and upset that they had wasted money and didn't receive what they paid for and simply left the store knowing the employee was unwilling to help. Now we are at home YouTube ing videos on how to shrink the hat in hopes not to ruin it. Thanks for ruining what should've been a great day for grandpa and his grandson!!! read more

Came in today to return a hat only to receive unnecessarily rude customer service from Brittany. Brittany was disrespectful, acted as if she had to talk down to me, and did not provide any help what so ever. read more

Prices just keep going up. $41.99 for a Raiders hat. Lids sure does have a lot of different style of hats and all sizes.

I rarely write reviews but I really need to this time. Came in today I wanted to get my little bros hat embroidered. His name is 5 letters. They said they will call me when it's ready. OVER 40 MINUTES & NO CALL! Dude who embroiders tells me "sorry. Had to go to the bank" then tells me it will be ready in 10 min. 20 MINUTES later and NO PHONE CALL! Why take numbers down to call when ready and then don't? That's stupid. Been a freaking customer for years and this is how I get treated. 1 HOUR wait to embroider 5 letters!?!?! read more

I wish I was lying when I said this but the lady in-front was giving attitude and dirty looks out everyone for no reason . It's not like if anyone was being rude to her or anything she was just doing it to every single customer that walked in while I was there . She was talking bad about a customer that she dealt with previously in-front of everyone to her coworker . read more

***This Lid's is pretty similar to other Lid's locations out there; unfortunately, you will find a much better selection at Lid's online store than these Lid's stores located in malls; while this Lid's does feature quite a few teams, their online store features so many more teams and (more importantly) styles*** This Lid's is located in the Galleria At Tyler, which has its own free parking lot. The parking lot is big and it is easy finding an open space (even when the mall is busy). read more

Unbelievable how rude and unhelpful the employee was. I did not catch her name because she didn't even get off the phone or give me straight answers about my predicament. Trying to exchange a brand new never worn hat bought from online lids is a nightmare. Never shopping at the location or online again read more

I was shopping in the mall this past weekend and my sons decided they wanted hats to match their outfits. We passed the store about 3 times and I finally agreed to let my 2 sons go inside while I stood outside with my daughter. The store had plenty of customers inside. It seems to me that when my sons were looking at hats and trying to decide which one they wanted, eyes started wandering and before I knew it they had an employee standing by the door. I honestly tried to ignore it but my son mentioned that it made him feel uneasy. I told my sons we'd shop somewhere else. I also stayed a bit to watch after my sons left the store and the employee went back to whatever she was doing. Shame on you guys for profiling. Oh and by the way they never greeted my sons or myself when I walked in the store. No one asked if we needed help or anything. Very rude! I definitely don't recommend this place to anyone. read more

I went today to return a hat and the bottom worker said it was okay to make a exchange with the hat for another hat that was never worn, so I went to the upstairs one just to see if there was more variety of hats and when I went to return it there she refueled to do so with a extreme attitude towards me and was very disrespectful she had dark hair, I then went back downstairs to just do my return there and they told me that I could no longer do that because the worker on top called them and had them refuse to let me return it. Completely unsatisfied with the customer service, and will plan on never coming back to this store. read more

First off let me say I'm addicted to nice hats. I own over 100 hats, most of which I bought from lids. I've been calling this location for 3 days. No one has answered. I don't know if they can't afford a phone or they are being lazy. I'm assuming its option two. Last time I went in I spent over $200 and the worker was still trying way to hard to be cool and acting rude. The reason I keep calling is because I want to purchase the Angels 2014 All Star hat but I want to know the exchange policy because my hat size varies hat to hat even if its the same brand. Very annoying!!! read more

Lids - This is just my Angels hot collection... Lol - Hats Near Me - Riverside, California

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I'm giving 5 stars because salesperson Ebony helped me select something for my 85 year old stepdad today. She was super nice, helpful and friendly. She helped me make my selections and seemed to genuinely care. Thank you Ebony for making a gift selection fun. I know my stepdad, Art, will love the hats. read more

Terrible service. Never been more disrespected by the dark haired girl working in the front. Kept telling her I wanted a dodgers hat and she kept trying to sell me an angels hat. Idk if she was trying to be funny but it was completely useless. read more

This is a good place to cop a nice hat. There are plenty of friendly employees ready to help. The sales are pretty sweet as well.

This is the only place that I buy hats. They have the best quality and best selection Available. The customer service is on point and their rewards program is legit. GO Ångels !! ... New Era fitted always read more

Seriously Lids, all of your employees should know how to return an online order. That's ridiculous. I would give zero stars if I could. If an employee is still learning then there should be another employee there to assist them. Absolutely ridiculous. read more

This store SUCKS!! If you buy from lids, make sure you get the right hat the first time. My wife bought me 2 hats for my birthday. Both were a size 7 1/2. One is loose and the other is tight. When I took the tight one back and asked to exchange it they told me I couldn't cause it had already been worn. Duh!! I had to wear it to find out it was too tight. I told them so now I'm stuck with a $35 hat I can't wear and they told me yes you are. I will NEVER shop at lids again. read more

Used to come here for my husbands hats... They used to be reasonably priced. I noticed through out the years the price has gone up on a lot of the hats. I no longer come here to get his hats. Amazon prime is cheaper. read more

I went in to the store on the second floor today, and there were 2 female employees. Since I didn't get their names at the time, I had to call later to complain and ask for their name. So my complaint is about Britney, she was extremely rude from the moment I walked in the store. She was very rude to me and another customer who walked in after me. Never smiled, and horrible attitude which made it uncomfortable, unwelcoming, and unprofessional. She slammed the metal step ladder several times when she had to use it to get some hats off the shelf. The other customer had to stop and ask her if she was ok, and she didn't answer him. Instead she rushed him to find Something. It felt hostile in the small store, and that customer left upset without making a purchase. The other employee took over with my purchase, and she was professional and helpful. I also heard her greeting and welcoming new customers as they walked in. Good job turning a bad experience into a good experience to her. I believe her name is Edith. Customer service can be demanding and employees need to be professional and welcoming if they want to attract business. read more

This review is based more off of one employee, Steven. He was an amazing help, very energetic and amazing customer service skills! He helped me find exactly what i was looking for and more. While there were other employees in there who did absolutely nothing to help , not even a greeting! I even overheard their so called "manager" Kyle cursing at another employee over the phone, while not only myself but other customers were in the store. It's seems like no employee in there cared for their customers. I felt like they were more concern about the restaurant on top of Nordstrom's than their sales and potential customers. I personally didn't believe that Kyle was even the manager the way he was more concerned about the women who would walk past his store or even inside. Spent more time flirting than even managing his employees. I even noticed while i was in the store he would walk out of the store and not return for a few minutes , just because. Steven was an excellent help and just seemed very peaceful and energetic. Just happy to be at work , while everyone else seemed so lost and confused and had no effort to work and he was working with more than one customer! read more

Let me tell you what happened to me at this Lids at the Tyler mall. Went in looking for a basic hat to take to my Vegas trip next week. Picked a hat, took it to the register. The girl (her name was Kasey) asked me if I was part of their rewards program. I said no. She then asked me if I wanted to sign up and said it was "quick and easy" and put her computer keyboard in front of me and said "just type your email". So I did (even though I didn't really agree but she had already stuck her keyboard in my face). We completed basic steps and then she charged me but I noticed that my total was $29 and I could have sworn I thought the hat was only $21, even with tax it wouldn't take it close to $29. And after the transaction went through, the receipt printed out and instead of putting my receipt in my bag she crumbled it up, threw it away and said "you'll get your receipt in your email". At that point I felt like something wasn't right, so I went into my email right as I walked out of the store and there was a $5 charge for an "access pass premium". That's when I put two and two together. She NEVER told me this loyalty program cost $5. I felt so taken advantage of. So I went back and spoke to a manager and told him the situation. He asked me what I wanted to do and if I wanted my money back and I said of course. Never even apologized or made me feel better about the situation. Will never go back again!! read more

The guy that works there was rude and I needed a different size so he just handed me the stool and told me to get it myself