First time at the boot barn it's not as nice as the Anaheim one or the Temecula one it's not very organized. Things are a bit crammed. It felt a little hard to find things. The hat selection is not as large as some of the other locations I went in looking for a pair of boots, ended up, walking out with a different type of food that I wasn't looking for, but it was on clearance and the person that helped me out, put a little bit of conditioner on them because one looked a little more worn than the others, which it looked good. It's just that the new one that wasn't tried on as much too new so it made it look like it was a different color because people handled the other ones with their hands more than the other one we put some conditioner on it let it dry looked at them. I decided I'll take them. I used my $15 credit that I had on my account and a $25 off store coupon so I got a pair of $200 boots that we're already discounted to 140 after they applied the coupons. The boots came out to around $120. It's pretty good for a pair of boots. I probably won't be coming back to this one just because of the way it looks inside. It feels like a Ross or similar type of shop. It's kind of messy the staff most of them aren't as friendly and personable as some of the other locations. I was only asked if I needed help twice by one staff member, and then once by another who will continue to help me the rest of the time they were pretty good. I walked by at least three other staff members, but none of them said anything to me. The selection of hats seems to be a little small. They're all pretty much Cody James only oh no it's not the best place. It's not the worst place. read more

Awful location, even worse employees. Couldn't find a damn boot and had no idea where it was. Only found one. How do you have such an unorganized store! Unbelievable. Lost my business. Come here if you want to waste your time and not be helped out. read more

Bought a buffalo fur Stetson hat from Andrea. Quality hat. It fits well. Paid $163 including tax. Love my new hat. read more

Boot Barn - New Buffalo Stetson - Shoe Stores Near Me - Riverside, California

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This is the first time I go to this location and the last one! I bought a pair of boots and when I was in line, two ladies were in front of me checking out. I noticed the cashier ( which I believed it was the manager) was being very rude to the ladies. So when it was my turn, the cashier asked me for my phone number for points. I told her I didn't want the points and she got upset because I didn't want to give her my phone number. After I paid and when I was leaving I noticed that the price from the receipt was not the same from the tag so I came back to tell her. At that moment the lady that rung me up was leaving to the back so I asked Maria why I was getting charged more and she told me that price changed but they haven't updated tags on product. She called the manager for an override and refund me money. So she came in and guess who the manager was... well it was the rude lady that rang me up in the first place. She did not wanted me to do the refund for price difference until I gave her my phone number and name. I finally agreed to enroll to the points program even though I wasn't happy about it. She handed me a paper for my signature and when I tried to read what I was signing for, she rushed me to sign without reading. I am not coming back again, they need to change management because that is not customer service. I work in customer service every day and I know that sometimes we are not in the mood to be helping but a good worker knows how to put that away and serve the customers. The manager was very condescending and her attitude is HORRIBLE! read more

Boot Barn - Shoe Stores Near Me - Riverside, California

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I would definitely recommend this place. I went there to get my son some work boots and a guy named Wes was so helpful, I don't know much about boots so he was very patient as my son was Texting me what kind he needed. I really appreciated his patience and kindness I definitely think he needs a raise. I will be back there for my boots too soon. read more

Boot Barn - Boot guard - Shoe Stores Near Me - Riverside, California

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This was my first visit to this location. I love Boot Barn usually, but this location was so crowded with merchandise that it's hard to maneuver through. If you are in a wheelchair or have a stroller there is no way you could shop here comfortably. They have lots of boots to choose from, but a very small selection of work wear for men. read more

The past few times Ive been here the employees have been nothing but nice to me even over the phone they've been very nice thus far not having ANY problems with this location Staff is friendly store is nice and clean. with that being said Ive not had any issues with this location, their number one in my book, im a satisfied customer read more

First time shopper had a great experience here at boot barn in riverside at there new location, I shopped up on Monday and they weren't open till Wednesday for there grand re opening , they Hooked me up with a sweet coupon for 15% off . Got some new work boots and a much needed new belt and scored some sick along with it , will definitely be back thank again! read more

Boot Barn - Dope work boots, fresh belt , comfy socks! - Shoe Stores Near Me - Riverside, California

Thank you Boot Barn for having a great selection on boots and apparel we took our engagement photos and we love them read more

Boot Barn - Him :Arita Boot Cody James Shirt Her: Justin Boots white dress - Shoe Stores Near Me - Riverside, California

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Decent store a bit over stuffed sometimes and stag is good but could be a touch more attentive. Between myself and my spouse we have bought 4 pairs of Ariats and 2 pair of Double H for work so for a decent shopping experience hit them up for your western wear read more

This was my first time visiting this place wanting to purchase some good old boots but when I tried to ask for my size to one of the employees scoffed and said I had a big foot, then he proceeded to mumble fat bitch which I found extremely rude. I tried to be polite but I was just not having this disrespect, I said excuse me then he proceeded to walk away. I was absolutely astonished with this behavior so I asked for this young man's name, one of the other employees said his name was Oscar. I will personally never come back to this location and will make sure none of my facebook groups ever attend this store. I never felt more disrespected in my life and I am not that of a wide gal! read more

It doesn't make any sense to be the only customer there and no one greets you or ask if you need any help. They oddly stare like they never seen any customers before. They rudely look you up and down and roll their eyes. To the blonde, brunette, and the sun burnt man in the orange sleeve shirt today, you can't even do the bare minimum... please find another job because you suck at this one. :) read more

I had high hopes coming in. Unfortunately costumer service was not the best. It got very uncomfortable very quick. It's a pick and choose who the workers are nice to. I was around other costumer who they would ask if they needed any help, they would pass by me and nothing. My mom was with me and she wanted to use the restroom and she was on her way , a worker told her one was busy and the other one that was vacant was not working.Time passed and she tried again, a worker was coming out of the "out of service" restroom and my mom asked if she can use it and she said of course. So of course thank you to her.I know its something simple to get upset about. Just made it seem like she just didn't want to let her use the other restroom just because.As a costumer please be aware of how you treat others. read more

Came to this location looking for some female clothing and accessories. The service was great. The employees came around once in a while and asked if I needed assistance. I was not impressed by the selection of women boots they had. Also, I looked for XL female clothing and couldn't find anything. Not sure if it was a day when they were just out of stocked items or if covid has also had an affect on that. I'll certainly return here but I think the selection needs to be better. I did purchase quite a bit of accessories here. They had plenty of those. read more

This store unfortunately is WAY overstocked with merchandise!! So much so that you can hardly maneuver the store while shopping or really see what is there because it's SO in your face. We came in with a stroller and couldn't get down any of the isles because boots were lining the floor. There is absolutely no way a handicapped person in a wheelchair would be able to navigate this store. There were so many cowboy hats that they were stacked directly in front of the mirror you would use to see yourself in the hat. After I got the hat I purchased home I noticed it was misshapen, probably due to the amount of hats that were stacked on top of it. I came in the very next day to have it steamed and reshaped. When I inquired about reshaping, the female employee at the front simply told me they were too busy for that. Her demeanor conveyed that she simply wasn't interested in helping me at all! I just walked out and absolutely WILL NOT be shopping at this location ever again! read more

Extremely disappointed. I bought jeans for my entire family several months ago. I had to come in a make several exchanges because my sons and my husband didn't like cut and/or color of what I purchased. No problem, after several trips back and forth, the tribe was happy with their selections. Unfortunately my 16 year old son got a defective pair of jeans. :( The Cody James button fell off and needed to be riveted back on. These jeans have only been worn a few times so I took them down to see if they could fix or replace them. The gal behind the counter stated that she would just see it on if she had a kit. Seriously? At $6 a gallon for gas, don't you think I would just see it on if that was possible? Wes, the store manger was left to make the executive decision, replace them and stand behind the product? Or send me home? He sent me away stating that he found a receipt on my Boot Barn Rewards but according to the receipt I returned that pair of jeans. I clearly stated that I definitely did not return that pair, as they were in my hand. He said that my purchase must not have reached my reward card and without it he couldn't replace the jeans. He could clearly see that the jeans are in great shape. My son is a skinny, 16 year old who wears his jeans too loose, so stress on the button is impossible. I guess Wes saved me a bunch of money as I won't be shopping at Boot Barn anymore. Thanks Wes! read more

Boot Barn - Shoe Stores Near Me - Riverside, California

My husband and I were in area and decided to come check the local Boot Barn! Upon arrival we were both greeted by all the workers which was nice. I decided to go check out the women's boot aisles by myself. As I was checking out some of the boots I noticed that some boots I had seen at a different location were not the same price. A sales gal came by and asked if I needed any help initially I replied back "no" but then before she walked away I asked her if they carried the brand "Corral Boots" she immediately said no! So I said thanks and she walked away!! I think if this sales worker knew her merchandise she would have known that the store carries all sorts of styles of this particular brand. Anyway I was hoping to actually purchase the boots I had seen previously but since they were not marked down like they were at a different location I did not make a purchase. My husband did make a purchase and was very happy. Lastly I want to say that it would be a good idea if workers can be trained in knowing the stores merchandise and if they are not sure about a brand they refrain from immediately saying no! This sales gal could have said she had to double check but instead she just said no... read more

Boot Barn - Shoe Stores Near Me - Riverside, California

Store is small and inventory is not that good. Our shopping experience was uncomfortable. Or was 78 degrees outside and 98 in the store. They had the heater blasting. We brought it up to the sales associate, but she didn't do anything about it. Couldn't even try on boots or breath as the heater was pulling up and bringing up the dust in the store. Anyhow, asides from the inferno temperature their inventory is small compared to other boot barn stores. They didn't have our sizes and offered to special oder them for an extra fee. No thanks. read more

I've been to a few boot barns in California but this one by far was my favorite! The sales associates are so polite and aren't afraid to approach you to make sure you're finding everything okay. A sales associate named sophia really went above and beyond in my opinion. She helped me pick out the PERFECT pair of boots for my dad for his birthday! Her personality and knowledge of the products really made me feel like I was in good hands. We need more associates like her!!! Will be back for the holidays! read more

I used to buy my boots from Sears but since they closed the store I gotta go elsewhere. Thankfully there's a boot barn not too far from me and I decided to give it a shot. Normally I'd make a trip all the way to Moreno Valley just to get those exact same boots. Once you find a boot your comfortable with you never change it up (that's how I see it) but I didn't want to take a long drive up there for something that might be sold out or not in stock. Soon as I walked in I was greeted by one of the lovely staff members there. I explained what type of boots I was looking for and she walked me down the isle (awww, anyways) and explained what was there and if what I liked wasn't there she'd order it. Fortunately I found what I was looking for and was in and out of there within 30 minutes or less. Now will everyone have the same success in finding the boots your looking for? Maybe... maybe not. If you live close to this place and your favorite spot to buy work boots if far I'd give this place a chance. read more

Was looking to buy some boots for my Texas trip. I was enjoying looking though their selection but the manger and coworkers asked if I needed help 5 times in 30 minutes this is UNNECESSARY. I was taking my time trying on boots and deciding within myself but could not stand it when multiple associates asked me the same question. After giving them my answer I told them I would let them know if I needed help and they still kept bothering me at this point I'll drive to Tijuana and get the SAME BOOTS AT A CHEAPER PRICE. THANK YOU FOR HELPING ME MAKE MY DECISION!!!! read more

i'm upset with this location. I had a brand new pair of boots that i wore once but then brought back to get stretched and they completely messed up my boots. i asked for the shaft to be stretched just so it wasn't so tight around my calves but they ended up stretching the foot part of my boots so now they're like falling off my feet whenever i walk. complete waste of money on new boots. when i told them they stretched the wrong part they just offered to re stretch the part i actually wanted stretched. read more

My 2nd time shopping at this location. Came in today with my mom to pick out some boots for her birthday. We both spent about an hour trying on and searching for the perfect boot. Jake the sales associate was incredibly helpful. He was friendly and helped us out a lot and added to a fun shopping day. read more

Debi and Frank were totally awesome and helped me find the exact size Thoroughgood boots I needed for work. They held them for me and I raced from 30 miles away to get em. EXCELLENT customer service- just exactly what I would expect from Boot Barn...... only shop here- great people!!! read more

I had an issue were I bought boots that were mismatched and Frank gladly exchanged the boots and cleared up the whole issue Very helpful will be going back for any of my cowboying needs read more

Summary: Julie at the Riverside Boot Barn gave terrible service and didn't allow for me to get my money back for an online return when it had only been about a week since I'd received them. Go to the San Bernardino location, they have a much friendlier staff and much better selection. Details: I purchased a pair of boots on the bootbarn website and found that they didn't fit the way I had hoped. My mom and I went to this Boot Barn off Tyler about a week after receiving them in the mail to return them. When I got to the store I asked if they could hold my boots up front while I looked around. I ended up finding a pair of boots and some head bands I wanted. In the process of shopping around in the store I found the associate Julie to be very rude. When my mom asked if they had a pair of boots in a 7 Julie pointed out the areas where the 7s were but didn't help us look. Her attitude overall just wasn't good, and I felt as though she was following us around the store as if she felt we were going to take things. At the register I clearly stated I wanted to return the boots I had purchased and purchase the other items. She stated she needed the confirmation email. I wasn't able to find the email but I did have the online order receipt and she proceeded to say she needed the email which I didn't have. Finally she said she would call to get the order information which I think she should have offered to do the first time I told her I couldn't find it. She then "returned" the boots, rung up the other items and said I had $74 in store credit. I asked why I wasn't getting my money back and she said because I ordered on bootbarn. I then said "is there any way for me to get my money back?" And she said "No, you would have had to purchase them in our store to get your money back, you can only get store credit", again very rudely. I then called customer service right after leaving and they said she did not do the process correctly. They said the process for an online return is "lengthy" and she probably just didn't want to do all of steps, but proceeded to say there was nothing they could do about it. Long story short they said they would call me back, and never did (the customer service people didn't do their job). Finally I called the San Bernardino Bootbarn hoping for better service and they were more than happy to correct the mistake that Julie had made, offering to give me my money for the store credit! The return policy online says Easy In Store Returns. Julie should have done it the correct way, letting me know she would return the boots for me and I would get my money within X amount of days, and then rung up the other items separately. Instead she suck to her story claiming there was no way for me to get my money back. Absolutely horrible service, I will never take my business to this location again, and neither will my family who have buying work boots there for years. read more

We got helped by Frank, who was extremely helpful, knowledgeable, and kind to us from the moment we walked in. He made our experience a 10/10. He did not make us feel like "another" customer, we felt like we were 1 on 1 with him and appreciate that. He also made sure we were fully taken care of and that we had everything we needed before we left. Thanks to him we were able to sign up for a Rewards Card! We left with all the things we visited for and some moreI would recommend visiting this store and talking with him. We will definitely be coming back! read more

15 minutes in the hat section, no other customers and 3 salespeople hanging around the cashier stand (literally 10' away from me). They simply do not acknowledge their customers. Time to hire some better help, Boot Barn. read more

Came in to buy a pair of plain leather sole boots, did not get any help for 30 minutes. When I finally did get help the sales associate tried convincing me to buy square toe when I explicitly said I wanted round. Then she tried telling me I was a size 8.5C when my other pair of boots are a 10B. I would try them on to shut her up and she continued to tell me they would stretch and be perfect. No, boots aren't elastic. She obviously didn't know what she was talking about. Bought a pair online, didn't care for them and tried returning them here. The manager was very rude and told me she wouldn't return them because they've been worn. The boots still had the tags and were only tried on for a few minutes to determine if I liked them or not. Needless to say, this store used to be great 10 years ago when the staff were actually friendly and knowledgeable and not these uneducated girls that only care about selling things with crystals and pretty colors on them. read more

Great customer service in store Thank you Jose.Just don't call because Melissa has a damn attitude FYI if u can't take the heat Quit..your customer service sucks. read more

Well this location tonight took "self-serve" to new heights. NOT once did the two employees stop talking to each other or leave the cash-register area. I was there at least 20+min trying on at least 6 or 7 pairs of boots,within eyesight by the way,never offered any help. Even two other customers asked for help,and didn't seem like they did much other than point in a direction. Not sure if they are really practicing social distances this way,but when I finally found a pair to purchase they were pretty indifferent toward even checking me out. Glad I don't need boots but every few years... Although the Norco store is much different they do not carry a selection of woman's work boots....too bad :( This my friends is part of why online shopping thrives read more

Did not even bother trying to help. Overcharged me on my boots had to go back to get my money. The girls up front didn't want to even bother looking for my company discount in the book. Next time I'm just going to the norco location. Way better service there. read more

I bought the perfect cowboy hat here. They have great deals on all the western wear you could want. The people here are friendly and helpful. read more

So I'm going to stagecoach the upcoming country music festival at the end of April and I was looking for my FIRST pair of boots ever. I had no idea how to find which ones I wanted, how they are supposed to fit or any of the sorts. I walked in and was greeted by Alejandra who gave me some of the best customer service I've ever had. She was so helpful the whole time and I basically explained to her what I wanted and after about four pairs of trying on boots she brought me the ones that I took home the next day. She sat there and also explained to me how to take care of them in the mean time and ways to keep them clean etc. All over a great experience at this location can't wait to go back for my many pairs to come. Thanks so much Alejandra and the boot barn of riverside! read more

Boot Barn - new boots I purchased! - Shoe Stores Near Me - Riverside, California

Sandra was so much help she measured my foot and took her time to show me different boots I had an awesome experience I will go again

Can I just say the service was impeccable! I had a girl named Megan help me out and she was so kind and I was able to get in and out super quick. The only downside is the store is kind of musty and dirty. read more

Wow!!! What can i say..... walk in there no greeting. Look at boots for myself and daughter for 15 minutes and no body comes and help. No wonder these places go out of business. I bet it will soon. Just buy online I guess. Went in on 4/17/2019. read more

Excellent customer service. My father visited this store on Friday 3.13 and the MOD really took care of him!

We asked twice for help. The first time she said she would have someone come help us. 30 minutes later we asked again and she dismissed us by holding one finger up. To top it off they weren't busy. read more

Stopped in for boot trees. Received prompt service. Store is smaller than most but the staff was great.