Came in for the first time asking if they could stretch a hat slightly for me. The first person who helped me said it couldn't be done, but thankfully the gentleman working at the steamer offered to try his best. I let him know I would truly appreciate anything at all, even the smallest stretch. He was able to do just enough to make the hat fit perfectly for my dad, who hasn't been able to wear it for about five years. That small adjustment meant a lot, and I'm so grateful he took the time to help. My only recommendation would be to allow customers the option to take the risk on adjustments they're willing to try before turning them away. I completely understand the hesitation from the first employee, but sometimes it's not just about what you say, it's how you say it. A little willingness and kindness can go a long way with customers. read more

The Tackroom Hatworks - Glad to see my dad happy with his hat again. - Hats Near Me - Norco, California

We came here because it was highly recommended to us. It's about 45 minutes away from us so we took the drive. My husband loves hats, and we've visited many stores and we always leave with something. I specifically wanted to get my husband a new hat for Christmas. We walked in, we weren't even greeted. There were about 5 people inside that looked like they worked there. Not even a smile or feeling of being welcomed into the store. It's a smaller shop so kinda awkward interaction if you ask me. No one asked us what we were looking for or if we needed help. So we browsed. A friend of ours was with us and found a hat and he ended up getting it shaped. But the man that shaped his hat seemed annoyed. Our friend had never purchased a tejano before, it was his first experience. How sad that this was his first experience because he was basically rushing him to choose his shaping. He didn't even offer a recommendations. I did notice a girl come in after us to get her hat shaped with a different person and he seemed very friendly and chatty with her. But idk maybe he knew her already so that's why he was nice. Point is, I didn't buy my husband a hat here. I wasn't going to give them my hard earned money for that type of service. I'd rather fly back to Texas for a better experience than come back here again. Horrible customer service. Also, we checked their hours online and it said they closed at 8pm. We got there at 4pm. But I think they were rushing us because they were going to close. How's that my problem? Lol Anyways I won't recommend this place. Take your money elsewhere. read more

I wish I remembered the guys name who helped me but he lives in Fontana. He was friendly, welcoming, knowledgeable and willing to work with me. I don't know much about hats so he walked me through things while also helping me customize the shape of my hat exactly how I wanted it. I will come back and buy my hats from here because of this and will recommend this business to anyone he asks me. read more

I came from Palm Springs since a Boot Barn employee recommended us this shop, I was informed once I got here hats start at about $300. I would've loved more affordable options but I did find kids hats and they fit perfectly. I bought 3 hats, my husband ended up buying one and too and got them all branded. I loved the attention to detail we were given and it was a wait to get them shaped and branded but the drive was worth it. The kids hats cost me about $118 each just fyi. I was informed the straw hats a more affordable than the felt and beaver hats read more

Super friendly. And the experience and atmosphere was awesome. I highly recommend them, and I will be going back again soon

Loved our experience and hats we got from this place. They were super helpful in helping us find the right hat for us. Loved the way they shaped the hats to our liking. We got my fiancées hat branded as well. read more

The Tackroom Hatworks - Hats Near Me - Norco, California

I just purchased this cowboy hat from the rack room Hatworks and they shaped it for me right on site. I must tell you that all staff members are extremely polite and professional. I had been in previously for a brim repair and they were kind enough to refer me to bowman's hat company Who is in Orange. They made me feel like family. They have a huge selection of hat from straws to higher end hats at reasonable prices. I would 100% recommend these guys for a true western experience. read more

The Tackroom Hatworks - Hats Near Me - Norco, California

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Elilio and Chris were just amazing! Thank you for answering any question I had. My hat was fitted exactly how i envisioned it. Come here for any of your tack or hat needs! thanks guys!! read more

This small shop has an amazing collection of hats and the hat shaper was outstanding. Leave a good tip!

An experience! Worth the drive, worth any wait time! The selection is massive, staff very knowledgeable, I felt like I was with a tailor. My hat custom shaped, steamed and feathered just for me! I've received so many compliments! read more

I already had 2 hats - a felt bowler and a Stetson felt cowboy hat - but they didn't fit on my misshapen head, which is too long back-to-front and too narow on the sides. I did have to wait in line for their shaping service, but it was worth it! They had two guys on 2 steaming stations and they were spur nice and REALLY knew their stuff. I walked out with my hats actually fitting on my head. And they only charged me $10! That is not enough for what they do. I put money in the tip jars that each guy had at his station. It's a 40 minute drive for me and I'll gladly do that for any hats I need shaped in the future. read more

I was confused on the store hours when I showed up after closing Chris still opened the door and shaped my hat (did an amazing job) all the guys there are very friendly and helpful I'm super happy to say they also can replace the head band in my hat later as well I highly recommend this shop very friendly and welcoming. read more

Amazing selection of felt and straw hats. The service was exceptional, and the hat I bought was perfect, and the gentleman creating it put in the extra effort to make sure it was. read more

The Tackroom Hatworks - New Rodeo King straw hat. - Hats Near Me - Norco, California

Amazing work, had my hat branded for my wedding. Everything was perfect. Excellent service read more

The Tackroom Hatworks - Hats Near Me - Norco, California

My first time here and definitely won't be the last. This store offers an excellent selection of hats and provides professional hat reshaping services. My shopping experience was perfect, thanks to the store owner and the whole teams exceptional assistance. They helped me find the perfect hat size and even added a cross detail to personalize my purchase. Great products, good price range and exceptional customer service! read more

Went to the Tack Room for the first time today. Walked in and they had a nice selection of various brand hats all unshaped. Someone helped me pick out a hat that fit properly and the color I wanted. I was a bit worried to spend the money on a good hat and have it fit not quite right. Once it was picked out, hopped in line and waited my turn. The line went quick as there were two shapers working. Walked out with a new Whiskey color Rodeo King fitted and shaped to me. Couldn't be happier. Price was right, service was excellent, everyone was super friendly. Glad I found this place. Thanks for my new hat! read more

This place has a good selection of hats. They also offer hat reshaping services. I had a great experience, while shopping because store owner helped me find my hat size and add feather detail. Great product and amazing customer service. Este lugar tiene una buena selección de sombreros. También ofrecen servicios de remodelación de sombreros. Tuve una gran experiencia mientras compraba porque la dueña de la tienda me ayudó a encontrar el tamaño de mi sombrero y agregar detalles de plumas. Gran producto y un servicio al cliente increíble. read more

The Tackroom Hatworks - Hats Near Me - Norco, California

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Amazing shop & Amazing Staff, Customized hats and strong support from the people here. They can shape your hat perfectly! Love it

The tackroom is the best place to go get a hat. Ignore and negative review, Chris and Eva are great friendly business owners. I've bought over 20 hats over the years! read more

Really cool shop! They did a great job fixing up a couple of my bent cowboy hats. The people were very friendly and helpful. I'll be back for my next hat purchase. read more

These guys are awesome and very, very knowledgeable about western hats for men and women. Be aware that you may have to wait a long time to talk to someone here. They are a small shop, and the locals love them! The first time I stopped in, there was a line of people 10 deep waiting for their hats to be shaped properly. I left that time because I couldn't wait but I thought, if that many people are buying from this store it's worth trying one more time. Next time, I came in early on the next open day, and there were still 3 people waiting lol but I took a chance and waited as well. It was definitely worth it! $10 dollars for hat cleaning and shaping, and my hat came out looking brand new! I will never use anyone else for hat shaping, and the next time I buy another western hat, this will be the place! Hat pricing is definitely an excellent value here. Finally, customer service is great as well! Sometimes, they may seem brusk, but that's because they're trying to get to everyone in line! when you're actually being helped by them, all of their concentration is on you! read more

I have wanted a nice cowboy hat for awhile and I thought a place that only sells such items would be the place to go. But I was wrong. This place doesn't want to help anyone. I asked for help and they made one suggestion then would help after that. I'll take my business elsewhere and suggest everyone else does the same. read more

Such a fun shop with friendly staff! We drove over an hour after being referred by several friends. They took my old felt hat and made it look brand new! And then of course walked out with a new straw! Thank you, we will be back! read more

I drove over an hour to come to this store. Got there at 5 for them to have it close. They have a clear sign that says they close at 7 ! Just waisted my gas and time. read more

Thanks for cleaning up and shaping my Stetsons. Looks like when I bought it 30yrs ago.

Love my hat! Tack Room Hat Works has great quality hats and an experienced hat shaper! Not an inexperienced 19 year old like you'll find at chain stores. If you are looking for a hat be sure to call ahead to make sure they are open since it is a family business. I also recommend not going last minute since they might be waiting on a shipment. I'll definitely be a repeat customer! Can't wait for a felt in the fall. read more

The Tackroom Hatworks - Tack room Hat - Hats Near Me - Norco, California

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Did a great job defiantly rescued my hat, great shaper will be bringing my hats here in the future

There is something going on with this place. They do not answer telephone calls nor e mails. I have stopped by on two occasions during the hours they claim to be open and the business is closed. Check before you make the drive. read more