I purchased a helmet online and the helmet looked red when I ordered it online when I received it was two tone red and pink. I said no way I'm wearing a pink helmet. called Troy Lee said it was an exchange or store credit only. nothing was mentioned about this policy in the description. it was in fine print at the bottom of the homepage? beware of any item claimed to be on sale. you buy it and it's not right a exchange in your size is your only option unless you buck up to a different model. do your self a favor and shop Fox or Bell where they will refund your money or exchange the item regardless of being on sale or not!!l long as it's not been used and with the tags still on it read more

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I have always been a big Troy lee designs fan. I wear TLD knee braces, chest protector, soft armor underwear, and recently added the elbow guards. All of these items are made with superior quality, and I am very pleased. I even have a rolling TLD gear bag. Recently I was in need of a new riding jersey and pants so naturally I purchased a TLD set. After completing the first day wearing the pants I noticed they were torn. This was a normal day of riding with no falls or incidents. The damage is truly unexplainable. The material compares to canvas that has been exposed to numerous years of sun making it very very delicate. the pants quality is absolutely unacceptable for Troy lee designs. Even the overall design of the pants is poor. The knees are way to big (remember I wear TLD knee braces), and the butt area is also to big. My FOX, and Alpine Star gear fit much better. I contacted TLD customer service via email. After waiting a week for a response I finally called in. I explained what happened and asked for an exchange, but was denied. They offered a small discount, but it was more about the principal. The customer service agents were friendly however I feel like they have no discretion on the outcome of the call. After reading other reviews it's very transparent that TLD as a company does not put their customers satisfaction first. I am very very disappointed. I can honestly say I am done supporting what I thought was a fair company that had a smaller mom and pop feel. I generally buy top of the line gear. I believe in the "buy nice or buy twice" theory. It's not about the money or getting new free pants. I just wanted to get the quality that I expected with the first pair I purchased.. I will never buy Troy Lee Designs products again. I will also discourage others from doing so. There are many other companies that will take pride in their name and I choose to support them from now on. read more

Nobody answers the phone. Zero customer support.

I've worn Troy lee gear for years recently I purchased three new gear sets the adidas ultra de air metric and Yamaha gp plus numerous helmets I've been having issues with the pants they are really cheaply made now they fall apart after one ride mind you I'm. It a pro or put my gear through hell but they should last more than one ride especially for the price i was emailing amy about warranty issues with pictures of the pants and wear they were ripping she said to go to tne corona facility and they will exchange them so i drove all the way down there for ricki to tell me that that are burned and not a manufacturer defect! I ride once in them and they rip and I have Troy lee knee pads. Really bad warranty and customer service I will no longer be running Troy lee gear because of this. read more

Very nice place to go and just visit they have some really nice motorcycle on display and the gear and friendly staff made this visit very nice place to visit read more

Shop here for my fiancé often. Hands down the BEST quality t shirts. They last him a long time & once he's done with them they're my jammie shirts!! Lol The staff is always cheery and very helpful. read more

Me and my son (2 year old) when to Troy Lee Designs to check out some bikes and just to see what is new and cool. The TLD Staff was very friendly and helpful. One of the staff members gave my son some cool TLD stickers and some youth goggles his loves them. Thank you Troy Lee Designs Staff you have made me and my son become TLD Fans!! #troyleedesigns read more

Greetings, my TLD SE4 Carbon Helmet has gone through a few crashes resulting in concussions ... so, likely time to replace it ... I called and submitted the proper documentation to Troy Lee Designs and their reply was ... sorry, this helmet doesn't appear to have enough substantial damage to allow us to give you a 30% discount on a replacement. Other than measuring the actual depth of the EPS liner (compared to spec) to detect compression ... how in the world do they expect a consumer to determine if the helmet is still safe? VERY disappointed by TLD. Look, the discount is not the issue (Bell is only 20%) ... it's the process and the disregard for my safety that is not acceptable. Too many other better helmets out there from companies that care more for my safety. read more

They sent out incorrect sizes and refused to do anything about it when I showed proof of the reciept and the clothes tags. Wasted money. Can't use products. read more

One of my favorite places to go look at alot of motorsport related stuff. I enjoy showing my friends the place if they neaver seen anything like this it's a mini motorsports museum. read more

I bought moto pants jersey and had problems with them , spoke to there warranty division and they would not warrant them which I understood there reasons it was border line problem but I also bought a combo from Fly in the same month, and also had a border line problem Fly really stepped it up . I think Fly is more concerned about there consumer and they want a life time consumer. read more

It was awesome lots of there athletes helmets with tons of detail. They where very kind and friendly and super helpful

Great Shop! Super friendly people and fun to look at all the cool race memorabilia. I also like the fact that you can walk in and buy direct with a fully stocked showroom. Thanks for the great experience TLD! read more

I am a big fan of TLD, in fact, all my downhill gear is from TLD, but when I went into the store they are not the most friendly people I have ever met. The girl in the front seemed a bit rude and it took a long time for her to get the item that I wanted from the back (I assume they have a massive warehouse in the back?). Anyways, I'll just stick to shopping on their website since service is not a priority at the store. read more

Great place to shop. Friendly people and super products. Love this place! All of the equipment is top quality and there is a wide variety of items to choose from. read more