Came in for my son's letterman it came out good, there were a couple errors, but it looks good for the most part. read more

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I really wanted to have a good experience with Ken Sporting Goods because we've used them for my daughter's letterman jacket since her freshman year, but unfortunately there have been problems almost every time. Her freshman year, they spelled her name wrong even though it was correct on the signed proof. They also put a patch on the wrong sleeve and told us we would have to pay for a new sleeve if we wanted it fixed, so we just left it. Now she's a senior, and I was told her senior year embroidery may not fit correctly because the spacing from the previous years was done wrong. We've also had rhinestones fall off within days and had to pay to replace them. The latest issue is what really pushed me to write this review. I was told her embroidery would take no more than two weeks, which would have had her jacket back right before Senior Night. I checked in and was then told it would be ready almost a week later, after Senior Night. The customer service throughout all of this has been disappointing and often rude. These jackets are a big deal to students and families, especially senior year, and I just don't feel like that is understood here. I have another child who is a freshman and already on varsity, and I will definitely be going somewhere else for his jacket. read more

My daughter order a shirt for her flag football team on July 16th. It is now September 16th and we still haven't received her shirt. The season is almost over. I have tried to call numerous times. No one answers the phone nor do they return messages. Do not waste your time with this company. read more

Horrible customer service on the embroidery jackets side. Went in super excited for our daughter's jacket. So many details. We were told we could add a quote to the back by a certain date, (before the actual see date) came back 2 weeks before that date 1st date and was given such a hassle for wanting to add the quote. I explained the girl helping us said we could and the lady was still walking around not even looking at me while complaining that she wanted to know who told me that. Eventually she agreed. We got the jacket back looked great but my daughter's name was in the wrong font but whoever ever we took it. Fast forward to adding more patches. Apparently the way we had agreed upon first time there can't be done. So we have one random patch on a sleeve when we wanted them stacked like she had suggested. Also tried adding a polo ball and another patch... NIT stacked and she said that's not how they usually do the placement she didn't want space in between the patches..... umm is it not our choice? I understand the stacking of patches can't be done (ever though the first girl said we could) BUT to dictate patch placement due to their own liking? NO. Needless to say we are both continuing with them. The customer service isn't good for the jackets. read more

I am a volunteer for a local league and we received our jerseys and hats yesterday. I had a great experience as per usual, my jerseys were exactly what was ordered, Jason and Lori always go above and beyond to help, this year was extra and it is always much appreciated. For a small shop they sure do do the most. Thanks for all the years of dedication Ken's. read more

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Came in two weeks ago for (1) football jersey, They did not have anything close to it or anything that would be a close alternative. Felt like needing just (1) was not worth their time. Order jersey on line and received it in (3) days, would love to take it to Kens to have the lettering done but cannot get them to answer their phone. Very frustrating, have been entered by reading their reviews on yelp, they tend to have a lot of very negative reviews. read more

This place is absolutely terrible. It took half a year to complete so 6 months almost 7. My promise date was 6/6/24 which means it was absolutely was supposed to be done by then. They kept coming up with excuses and pushing my sweater back and it's now not gonna be done until the 6/24/24. The girls there are also so very rude and with act like they don't even wanna be there. They ended up messing my sweater up as well smh. They also abuse that there's no many sweater embroidery companies. Ps: Ended up spending $758 COMPLETELY DONT RECOMMEND THIS PLACE. read more

Ken's Sporting Goods - Of a jacket they messed up - Sporting Goods Near Me - Norco, California

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***STAY AWAY FROM THIS BUSINESS*** Customer service is HORRIBLE!! First, they made a mistake on the jacket which in return had to delay the "ready/pick" up date of 09/19/24. This person which the name starts with a "H" said that she will give us a call back when the jacket will be read (NEVER CALLED BACK)!!!. F Fast forward to today 09/27/24, I had to call them & ask if the jacket was ready. They said "yes". I get there to pick up the jacket & pay for it...the price changed/increased $98!!! THEY ADDED ADDITIONAL PRICES WITHOUT INFORMING ME & LIED about it!!!! They NEVER told me the price increase from the time I spoke to them on 09/16/24 until I actually went up to the store on 09/27/24. The young girls they have working there, assisting customers are VERY RUDE & lack the skills of customer service. The quality of work is good, BUT...Being UNTRUTHFUL & Adding on additional charges without informing the customer is BAD BUSINESS & NOT PROFESSIONAL!!! FIND ANOTHER COMPANY TO GIVE YOUR HARD EARN MONEY TO...VERY DISAPPOINTED WITH THE Embroidery Department..."U And Ur's Custom Embroidery"!!!! read more

Zero stars if possible. Ordered uniforms and accessories that were promised in 7 weeks. It has been almost half a year and nothing yet. Order was close to $1,000.00. Worst of all, over 10 messages and emails with zero responses to date. This in unbelievable and disgraceful! I'm just hoping I was not scammed by a fake business at this point. The way it is looking, the season may be over by the time our uniforms are received. Never experienced something this bad that was not a scam. read more

Came in to buy my toddler some pants for tball. Good selection. They had the size I needed and were having a 20% off sale. Score! The pants are good quality and fit my tot perfectly. Seem better than the ones I bought a few months ago at Big 5. read more

Ken's Sporting Goods - Youth xs baseball pants Good quality - Sporting Goods Near Me - Norco, California

This business has its priorities mixed up. Customer service is not a priority at all. I will not recommend this location to anyone, and I hope you take my advice. Cesar at the front desk is awesome but the owner Lori is awful. If you plan to visit just know you will be disappointed. Don't say I didn't warn you! read more

We just got our new baseball uniforms from Ken's Sporting Goods. They hit it out of the park (no pun intended). Our uniforms not only look great, but they are awesome quality. The customer service at Ken's is top notch. Even when they get thrown a curve ball, they handle it with grace and amazing customer service. I would hand's down recommend Ken's. read more

Shortage of football shoulder pads? Not at Ken's. I was able to grab the right size for my som and a few extra for some others on our team. They had plenty in stock but n larger sizes as well. Alex was helpful and was actually able to help 3 different customers at the same time. He was educated on their products and was friendly as well. They had plenty of other gear in stock as well for baseball, lacrosse, football. They have local school gear as well. Definitely recommend Ken's (we drove up from Murrieta and it was worth the trip). read more

We (Royal High School Football, Simi Valley, CA) had Ken's set up an online store for coaches to purchase additional coach's gear. They only gave us 2 weeks to get orders in. I got my order in for 3 items and they took my $160.62 when I completed on my online order on May 7, 2023. I have yet to receive my items. Their rep did NOT return calls from our contact person. So, I called their customer service directly. They had the order but now say the rep will get back to me. This is really poor. Please find someone else to get your organizations' gear!!! read more

Been here a few times for kids sports needs, always a good selection, nice folks, and good prices.

I purchased my daughters letterman jacket from Ken's it turned out great!! The turnaround time was right on time. I just went back to add more patches and the girls working there are all very nice and helpful especially with ideas on patch placement. I've also ordered personalized patches for her gear and the turnaround time was right on time. We've always purchased the school apparel from Kens and it's always been good quality and right on time. read more

In 2022, we had a letterman's jacket done. It was gorgeous, so when we needed one for our next kid, Ken's was the only choice for us. We just picked it up, and it is also just gorgeous. The quality is amazing, and it looks just like we imagined it. Yes, the wait is long, but 100% worth it. We have one more kid...and when they letter, we will find our way back to Ken's!! read more

Never answer the phone. Have called multiple times multiple days. Guess they aren't interested in my business.

Terrible business! They are the only school sporting business in local area! This is why they are lazy & unprofessional! Our last letterman jacket took close to 5 months to deliver! Now a few of our athletes never received their completed uniform order & season ended last month. New season has arrived & still the athletes have yet to receive their full uniform & warmup gear, that they paid in full months ago! Zero returned phone calls or emails from Ken's Rep Jason, to give us update or refund for failed delivery of paid merchandise! This business is a hard pass! Run don't walk! This business is the most unprofessional business I've ever dealt with. I guess the Norco saying of being The American way, is just a slogan to Ken's! This business does not care about its customers after they take your money for an order! This business is our neighboring city, so we wanted them to work. To bad of their lack of professionalism. We will be taking our business to Chino! read more

This is where you go to get your kids letterman jacket. We drove an hour to do just that and saved over $200 for a fantastic looking jacket over the high desert guy that does this. I tell every parent I can to go to Ken's and get the jacket. Delivery is quoted around 8 weeks give or take but it will be done sooner. Adding patches so far has taken just a few days. Excellent quality and service from a great bunch read more

Ken's Sporting Goods - Sporting Goods Near Me - Norco, California

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Great local sporting goods store located in Norco. The store has huge selection of shirts, sweaters they preety much have everything you need from baseball, football, basketball etx. You can even have your jacket make . The store haa good customwr swrvice thats a +++++ read more

I have never written a negative review but I felt this was necessary because I don't want this to happen to another family. My daughter is a senior this year and since she was a freshman she has looked forward to the day that she would get her letterman jacket. The time came and we took our patches and design to Ken's to place an order. When we got there a young man helped us with the order of the jacket. We told him my daughter wanted a navy body with double red stripes on the cuffs and bottom of jacket as well as white sleeves and hood. When placing the order I told him we wanted the white to be a bright white. He said the bright white is called optic white and wrote it down on the order. He wrote the hood color as white. I pointed it out and told him we want it bright white like the sleeves. He said yes, they will know to match the white. We went on to the embroidery part of the store to place the design order. When it was ready for pickup my daughter was beyond excited. Finally she was going to get to wear her jacket. We got to Ken's and picked it up from the embroidery counter. The embroidery was fantastic but we immediately noticed the hood was not bright white like the sleeves. It isn't even white really. It's more like a creamy color. I walked right over to Ken's to ask about this. The girl's reply was, "There is only one white color for the hood and that is why we don't recommend the white." Nobody had told us any of this. If there is only one white or it's not something they recommend why weren't we told about this when ordering, before paying hundreds of dollars ($536 in total), and before getting all our patches sewn on. Yes, it's just a jacket and I'm thankful my complain is only about a jacket but to my daughter this was a big deal and so I felt it was necessary to let others know about it. read more

Ken's Sporting Goods - Sporting Goods Near Me - Norco, California

Excellent customer service and excellent inventory. After an unsatisfactory experience at a huge sporting good store nearby, I drove for extra miles to see if they had what I needed. They had such an amazing selection of baseball merchandise and the young man that helped me was extremely knowledgeable and helpful. I even picked up some Fastpitch batting gloves for my daughter that are very hard to find. I'll plan to get all my softball and baseball merchandise here in the future. It's worth the drive for me to have the kind of customer service and inventory that this place provides. read more

If I could give ZERO STARS I WOULD! Spent over $500 on a varsity jacket and when I picked up it was dirty looking and just not cared for! They had it for 4 months while I waited for it to be ordered! Then had to wait for it to go to embroidery and they are so rude there too!!! Never again! They couldn't even bag the jacket or at least clean it! I seen jackets laying around in the back not cared for at all! Shame on them! I came home and cleaned it all myself! They know they are the only store around so they have the worse customer service! read more

If I could give them 10 stars I would! The customer service was amazing from start to finish. Let me start by saying I have heard my share of horror stories when it comes to embroidery. This was not the case!!! After being referred to Ken's from a fellow parent and seeing their work I was almost sold. Unfortunately I travel out of state for work and had to send my daughter into Ken's alone to pick out her Letterman jacket and customize it. The employees helped her from start to finish. I was able to pay over the phone without any hassle. They gave her a time and date for pick up (6 weeks out). Still holding my breath I waited an extra day before calling to confirm the pick. The lady over the phone confirmed it was ready and gave me such comfort by explaining how good of a job my daughter did and how cute she thought the jacket turned out. Boy was she RIGHT.... It came out adorable!! We have already referred two people and my daughter has only worn her jacket for one day! Thank you all... at Ken's Sporting Goods. With 2 more kids in sports, I look forward to using you're business in the near future. read more

Ken's Sporting Goods - Sporting Goods Near Me - Norco, California

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I took a jacket to Kens Sporting Goods the week before Christmas to have some patches and embroidery done. Initially I was told it would be a few weeks before they could get to it because they were behind on orders. No problem. That being said, I was surprised/excited when I got a text saying it was ready to be picked up yesterday, 1/6/23. About an hour after receiving the text that it was ready, I get a call asking about size preference on one of the items to be sewn on. Now I'm confused. I ask about the text I got about it's completion and was told, "no it's not ready, but will be by the end of the day". I responded I'll just pick it in the morning, 1/7. I get to the store only to find that it's not even close to being completed, and was told there were "maintenance issues with the machine yesterday, and it couldn't be finished". Later in the day I call to ask what the new timeline is, and I'm hit with a new excuse in that "the person that's working on it is out on vacation, and it will be at least another week". At this point I don't know what to believe. Is it not ready because the machine went down, or did the person working on it say to heck with it and went in vacation early? Remember, I was contacted and told it was ready yesterday. Btw, services were paid in full at the time the order was placed. read more

Went here for embroidery without reading the reviews and I'm glad I did. My sons badge came out perfect. And in half the time that they quoted me. I thought the price was reasonable. There was one thick part of the bag they couldn't do (and they told me that up front). They make a "patch" of what I wanted and sent me next door to shoe cobbler who was able to put it on. Very Happy! read more

Ken's Sporting Goods - Son hiding in his new bag - Sporting Goods Near Me - Norco, California

Upon entering I was greeted immediately. I went there specifically to their embroidery department called "U and Urs Embroidery" to get my daughters' dance jackets rhinestoned with their names. There is a wall full of embroidery samples. I was greeted at the counter and they helped me with what I needed. They contract their stoning out to somebody else. My daughters' jackets were done in 10 days. I paid $29 which was very reasonable. I would definitely recommend them. read more

I've been here a few times and every time we go in to embroidery its hurry up and then wait . Once we get finished product it's never what they say colors blend stick count is way off and won't help to fix it's always the customers fault . We will never do another team project here again and would discourage anyone else to shop here save your money read more

When it comes to customer service for team sports and organizations, Kens gets 0 stars from me. The fact that they have three stars on yelp, is a shock to me. In a world where customers increasingly have choices about the goods and services they pay for, Kens is a throwback to an antiquated business model where location, not customer service, is the primary business strategy. Get a clue Kens, "We will call you when the order is ready, if we don't call you pick it up on Friday and then bring it back so we can finish"is no way to build your brand or garner customer loyalty. read more

Great hidden gem for all your sports needs. Would hit this place up before the big box

I called before to ensure that I was able to return a Varsity Jacket that has not been used, had tags, and was in great condition. When I was told that I can come by and return, I come to be asked, "Who did you talk to?" and "We don't do that." I was also told that returns are not made because these jackets are made to order, but I purchased it in-store, right off the rack. No sense of communication between employees, I would not have bothered to come to the store if I received a different answer than what I was given. Huge disappointment and waste of time. read more

They did a really good job relacing my sons Wilson A2000, he loved it. Will be going back if we ever need another baseball glove relaced. read more

Ken's Sporting Goods - The black lace looks good on the tan and black glove ! - Sporting Goods Near Me - Norco, California

I love this place. Nice friendly staff. I go mostly for the embroidering but when I did Little League Ken's was the place to go!

Getting embroidery done here use to be "okay", now it just sucks. Unprofessional, unorganized, and lacking in common sense. They never give you an estimated time of completion, they don't call you when it's done and when you call to check on it 9 days later "It was just completed. We just did jerseys today". Really?! Time to find a new place! read more

U and Urs custom Embroidery is the best. I purchased my daughter's letterman jacket from Ken's Sporting Goods and the ladies that customized it did an absolute beautiful job on it. When we picked it up there was a small but devastating mistake on it, but these beautiful ladies handled the issue so professionally and so to our satisfaction. I give them a million thumbs up. If you want a beautiful jacket and a top notch experience, you need to go here. read more

I have never dealt with such unprofessional people in my life. I ordered a league bat for my grandson for Christmas back on 1st of November and they said we were getting a discount since they were at the field for several teams. They didn't discount and they could get it to us as they said it's back ordered. I can understand back ordered but they never called to tell us I had to call them constantly and they never return your calls and when you do get a hold of them they keep you on hold for 30 minutes and more. They are rude and they sure don't take care of the customers. So we dropped them and went to a reputable sporting goods store called dicks sporting goods and our bat was cheaper and they had it and they always give great service. So go to dicks they will take care of you !! This place they call kens does not!! read more

We would not recommend U and UR's custom Embroidery. We bought new Christmas Stockings for our new home and wanted to have our names embroidered on them. We hoped to treasure the stockings for years to come in our new home. First of all the work was not completed when promised. Then they never even called once the embroidery was done. When we finally arrived to pick them up they did not even want to show them to us, just handed the bag to us and expected us to leave without looking at them. Note we had already paid for the work ahead of time. We opened the bag and wow! They put tiny letters on them that looked so ridiculous. They just said "oh...it says one inch letters on the order". However, upon placing the order we didn't specify a size because they had sample stockings hanging at the counter, and indicated we wanted them to look like that. They did not look like their samples at all. Anyways, we said how unhappy we were with the work and the owner agreed to "try and re-do them". A few days later , upon picking them up, more disappointment The letters were bigger, however some of the letters were wider stitch than others and because of damage done to the stockings while removing the small letters, they just looked like garbage. We spent a lot of money on five new stockings and embroidery only to throw them out and purchase new stockings. If you value your personal items, please don't bring them to U and UR's custom embroidery at Ken's Sporting goods. What a waste of time and money. read more

This store is awesome! Looked everywhere for a Red Sox shirt for my 6 year old and couldn't find anything! Walked in this place and they had one in their warehouse! I was so excited! Definitely came through! read more

Since I started managing my daughter's fastpitch team, I have been coming here. They have a huge variety of fastpitch equipment. The selection doesn't change in the off season. You can call and order any item you need. I always get great customers and return calls exactly when they say they will call. Great team prices and they will even allow to take out samples to show parents. I go here just as much as I go to the chain stores, Kens carries items they don't! Another reason to go here! read more

Ken's Sporting Goods - Breast Cancer Awareness socks. - Sporting Goods Near Me - Norco, California