If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

Great, very large selection of quality merchandise, including workout and casual shoes, sweats,…read moret-shirts, jackets, caps, water bottles, etc. Great prices, as most of the store is 50% off. Customer service is excellent, with friendly and welcoming employees. This is a huge store and is always very clean and fully stocked.

Here for back ro school shopping and draining my bank account ;(…read more Entire store is 50% off deal Found some great deals on shorts and workout gear. Shorts with the discount is now $15

To those of you whom never set foot at a 5.11 store or don't know what it means, allow me to give…read moreyou some insight. The term 5.11 originated from the climbing/mountain world to indicate the highest rock climbing difficulty level. However, now there are even higher levels, 5.12, up to 5.14. This store has equipment, apparel and gear for the serious outdoors/adventure- rough-tuff, serious-bad ass person. Their products are primarily targeted for military personnel, law enforcement, first responders, firefighters or serious outdoor survivalists. I have purchased several items from 5.11 since its early inception due to my long years of service in the USMC from 1998 to 2007. Many of the gear I have from 5.11 have endured the test of time, combat and rough terrain. Today, I still purchased their products since they also have a wide choice of urban, city wear with unique and versatile use.

Any business that profiles me as a potential shop lifter and treats me as such as soon as I walk in…read moreis not the business that's going to get my money! You know what kind of professions frequent your store & I look like what someone in that profession looks like (because I am)! Learn to size up your customers better! Too many other options to be treated like a criminal from the word "go."

I suppose this is quite a popular brand or shop, as there were other stores at Victoria Gardens…read morethat had Ariat goods in them but were not Ariat themselves, so if that's an indicator of how prolific they are in the style or population they appeal to then take it as you will. Really cool that they have a "cowboy hat bar" where they customize everything for you from the shape of the top, the color, accessories, the "belt", feathers, and much more. Lots of other "casual cowboy" themed goods, fashion apparel, and accessories. Not sure if that's what it's called, but from an outsider POV that's what it was giving. Shop is organized and clean and staff was friendly and welcomed us in. Everything is a bit pricey, but with how niche this fashion genre is (most in comparison to more common fashion) and the level of customizability and quality, I suppose it makes sense.

Super cool store. Great selection. Staff is friendly but to engaging when talking to customers. The…read moreclothing is great quality especially the jeans. I love the jeans. They carry Sendero here as well. Boot selection is good. I wish they had more round toes on display.

I took my 13yo son school shopping yesterday, and he had an absolute blast…read more Anthony went above and beyond for us the entire time we were in the store. He was more than happy to double check for his size in the back, and showed us even better options when his size wasn't available. He and the other employees made us feel extremely welcomed, and were so fun to talk to. School shopping can be a frustrating experience for the parent and child, but not when you have super rad employees like Anthony. Not to mention a great selection of brands and the buy 3 get one free deal for back to school. Management and owners should know they did a great job hiring amazing people. HUGE thank you to the entire Pharmacy Family for making sure my son is set for 7th grade! Kid is gonna look epic.

A special shoutout to Carlos for taking the time to help us shop around and find the best option…read morefor our needs. He went above and beyond to ensure we received the best deal possible at checkout. The entire team was friendly, welcoming, and incredibly helpful throughout the experience. Excellent customer service from start to finish, I will definitely be returning in the future!

I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the…read morestrings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store..

This Big 5 is in the "central court" shopping center on…read more central and Philadelphia. I needed some warm weather clothes for my daughters for our upcoming trip to the local mountains. I found a coupon for here on retail me not for $10 off $60. That was enough for me to go and look for what they had. I did find suspender snow pants and boots for my 5 year old daughter. With the coupon the pants came to $24.99, not the best but not bad! Didn't see any boots for my 2 year old baby though unfortunately. I certainly do think they could have greeted me when I walked in, manager looked right past me. Also 2 cashiers were working and no one was paying attention as I waited in line. Had to just walk up myself. Not greeted at all he just began scanning. The coworkers were talking amongst themselves about the schedule or what they're going to do this weekend or something? Glad I found what I needed though so my girl won't freeze when we go to the snow.

It's been over a decade since I've shopped here but I walked out with multiple pairs of shoes and…read moresome cool Dodger gear. I would post it but you're going to have to come in and look for yourself. Great deals, great customer service!

As much as I love a good deal. Coupons. Rewards. Even customer service in store. It needs some…read moreimprovement. A defective shoe should NEVER be been given. Then I have to contact Customer Service myself due to the false information I'm provided that I can exchange the DEFECTIVE shoe at any WSS location. WRONG! Since it was an ONLINE store-pickup order. It must be processed online and shipped back. What a hassle! I appreciate the worker who went outta his way to look for another pair in my size in store. But giving me false information was such a waste of time and gas.

I came from Palm Springs since a Boot Barn employee recommended us this shop, I was informed once I…read moregot here hats start at about $300. I would've loved more affordable options but I did find kids hats and they fit perfectly. I bought 3 hats, my husband ended up buying one and too and got them all branded. I loved the attention to detail we were given and it was a wait to get them shaped and branded but the drive was worth it. The kids hats cost me about $118 each just fyi. I was informed the straw hats a more affordable than the felt and beaver hats

Came in for the first time asking if they could stretch a hat slightly for me. The first person who…read morehelped me said it couldn't be done, but thankfully the gentleman working at the steamer offered to try his best. I let him know I would truly appreciate anything at all, even the smallest stretch. He was able to do just enough to make the hat fit perfectly for my dad, who hasn't been able to wear it for about five years. That small adjustment meant a lot, and I'm so grateful he took the time to help. My only recommendation would be to allow customers the option to take the risk on adjustments they're willing to try before turning them away. I completely understand the hesitation from the first employee, but sometimes it's not just about what you say, it's how you say it. A little willingness and kindness can go a long way with customers.