As soon as I the store, the whole crew had some type of attitude. I asked them to stitch some letters onto my hat, and I received the hat with Big letters and a dirty lid. Do not go to the store they don't you respect or care. I told the worker that my hat was dirty and he started cussing at me.And saying I didn't do that shit. read more

They are very accommodating to my adult son that has autism. He needed a new hat and they helped him and he hey also put his name for $1; extra. Definitely coming back read more

Went to return hats, and instead of giving me my refund, they started questioning when the hats were purchased (clearly on the receipt). The manager then started to question who rang them up. Why did that even matter? Then he started questioning where the price tag sticker was. I had no idea what he was talking about because there was no price tag on it. The incompetent manager finally gave me my refund. I asked if he checks their $100 bills. After him questioning my return, he had the audacity to get upset about why I was asking. He said they do check their $100 and I asked him to check it in front of me. He made a lame excuse of "oh I don't know if it will work." What!? Huh!? He ran it through the machine and it was verified as legit. I should have checked the reviews before purchasing a hat from here. The manager was incompetent and rude and should not be a manager. Avoid coming here! Horrible customer service! I ended up buying a hat elsewhere and at half the price and same quality. read more

This location could use some coaching and training. The customer service is lacking and the staff is missing on all the basics. Best to check out another location for your needs. read more

Amazing service fire design overall a good time really cheap and good would recommend

It's extremely hot and crowded here. The line is ridiculous, you can't even browse the merchandise because line takes up most of the space. Employee Giovanni is very rude and clearly hates his job, zero customer service skills. read more

I love the holidays and so when I bought cute Christmas stockings for my Roommates, I wanted to be extra extra thoughtful and get them embroidered. Lids typically embroider your hats, but what many people didn't know is that they can usually embroider other items as well. It is recommended that you call in advance to see if the particular location is open to embroidering non-Lids items. I called prior and this Lids location inside of Ontario Mills - Neighborhood 3 by the food court area - happens to be agreeable to the idea of letting me get my Christmas stockings embroidered. The Embroidering service is $11.99 per item. If you purchase their hats and embroider, that is the flat rate. However if you are bringing in an item, there will be a "set-up fee" for $9.99 since it is not their standard set up. Yasmine helped me at first by having me write down what I would like to put on the Christmas stockings. I was also very specific to pick the color and the font. Cesar, who I think is the manager, was the one who operated the embroidery machine. He was very thorough to come out and see how the stockings would fit on the machine and how the layout would look. I gave them my number and they said it would take about 60-90 minutes but it actually only took about 45 minutes. Cesar had a really positive happy energy and I felt like he put love into his work and the Christmas Stockings came out AMAZZINGGGGGG!! I was actually going to wait until after Thanksgiving to surprise my roommates, but I was soooooo excited I group texted them right away. They loved it!! :) I am so happy with my decision on the Embroidery service. I feel like I will always look back at my Penguin Christmas stocking and remember Christmas 2018. Hopefully my Roommates will always cherish their Santa and Snowman stockings in future years also. read more

Lids - Embroidered Christmas Stocking by Lids ;) Looking fancy!! - Sports Wear Near Me - Ontario, California

We love this Lids! They are very organized here and have great customer service. There is always a crowd here so be prepared to wait in line. The line goes fast though because like I said, they have great customer service. This is our favorite hat place, $35.00 for a hat is a good deal to me. I definitely recommend coming here! read more

For the longest time I've wanted an LA Dodgers jar hat. With them kicking but last night against the Red Sox, I thought I'd be a great time to show some stopper and get a cap. Went to Lids and man they have a variety! Almost overwhelming hahaha. I know generally what I wanted but wasn't quite sure of the style. Cesar was outstanding. Very personable and extremely knowledgeable. He showed me a few different caps and explained the differences. He also got me the size to fit me right. Explained how to cure the bill of as well. He was a great help and I'll recommend him and Lids to my friends in need of a cap. Thank you! read more

Lids - Sports Wear Near Me - Ontario, California

Let me say that Cesar at Lids Ontario Mills was phenomenal! He was attentive and was very professional in helping me personalize my husband's hat. My husband's absolutely loved how it came out! Mind you this was a Dodgers World Series Championship hat within a week of the World Series win and they were EXTREMELY busy. I left very happy and with a beautiful hat! Thank you again Cesar! read more

I'm very disappointed in the customer service and the quality of the product that I bought today I purchased not only one but two hats with engraving on both of them and they did the most terrible job On both of the hats was messed up the writing was spelled incorrectly not a very happy customer will not be returning back to that particular store read more

Lids - The spelling was incorrect - Sports Wear Near Me - Ontario, California

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I went into the store today to return a hat. There was a young gentleman standing at the door. So I asked him if I can return the hat. He grabbed the hat....looked at the hat and the bar codes and said it was dirty. I wear a size 7-3/4 the hat was a 7. The hat had never been worn before. So I went to fanzz which is the same chain and they returned it with no questions asked. The young man has no customer service experience and all he did was act young and immature. Please get this idiot from out in front of the store. He's chasing customers away I came in to also buy hats for both sons and I will never buy a hat from you guys again. No wonder why your reviews are so bad. read more

Lids is a supporter of a nonprofit that helps support military children it's called "Our Military Kids" . Very generous which is appreciated however what's the problem with giving a military discount? If their supportive why exclude or just giving a small discount. Footlocker does it and several other stores in the surrounding area! read more

All the staff there are super friendly and very helpful. I called before I came to make sure I was able to get a hat embroidered for my son and Danny was very welcoming and as soon as I walked in the door he knew who I was and he was so fast with his work and got it exactly how I wanted it. PERFECT. I will for sure go back there. Thanks so much Danny! read more

Lids - Sports Wear Near Me - Ontario, California

I truly admire the professional and welcoming treatment I received from Alex and Devin when I asked for help in choosing the right hat for me. Moreover, I had my hats embroidered by Devin who did a super awesome job! Kudos to Lids and its staff- Alex and Devin read more

No cancellation allowed? I called lids a to cancel a order and was told you can not cancel a order after 30 minutes.its was 33 minutes after I ordered the item. Don't waist your time online with then. There police stinks. I'm done with lids after many years. read more

Bad customer service!!! Their very rude and don't help when you need it. Their so unprofessional.

The employees and the store I picked up from were fine. Very friendly, looked pretty clean from what little I looked at. But whoever handles their online ordering needs work. I ordered merchandise online and had it shipped to the store to save on shipping. I received a "thank you for your order" email as soon as I ordered saying they were getting my gear ready to ship out and to keep an eye out for tracking info soon. Then nothing for a week. Never got anything saying it had been shipped, or how to track my package or when to expect my package to arrive. So I call the phone number under the "have questions about your order" in the email and here's where they lost any of my future online business. The phone number sends me to this automated answering service that wanted me to answer a question and then based on my answer to the question, would redirect me to another automated telemarketing service letting me know that I was eligible to buy some crap completely unrelated to what I was trying to handle with the phone call they had interrupted with their stupid question when I first called. And you know how selecting "0" in those automated phone mazes will usually send you to a real person that you can talk to and get answers? Nice try, they just tell you that "0" isn't an option and then start the process all over. Aaarrrrggghhh!!!!!! ‍ I ended up coming here to yelp to find the individual stores phone number and called them directly. They told me they had literally just received my package and I could come pick it up any time. So that small interaction with actual humans served to recover two stars for my review. I'll never order from them online again. read more

I got the best service today from Marissa. And also there was a gentleman there today as well who was great but I did not catch his name. They went above and beyond it is hard to find good customer service nowadays but to day I found it at the lids in the Ontario Mills mall thanks again I am very pleased and whenever I look for another hat I will be there at your store because of your service. read more

The staff wasn't helpful and wasn't paying attention to customers. The store didn't have a single Alpine Stars or Shift hat. We wont be back to this location again. read more

Worst Customer service at Lids in Ontario Mills. 9/4/17 at around 830pm. Attitude in response to a question regarding a specific hat style/color. Followed by laughter from both employees behind the counter. Rude and condescending. Not going to shop here. We will drive to the one in Hollywood. They have excellent customer service. read more

Couldn't return my hat, the workers said I had worn it even though I tried the hat on once to see if the size was correct... horrible customer services don't buy your hats here read more

This is from a 5yr.Customer of the "Lids" Brand.For what its worth my experience with the staff today was,inexcusable.The lack thereof to Detail is what ended my visit.Please be advised,not all are worthy to work or represent a Brand Name with integrity its customers deserve..Overall disappointed an upset. read more

Awesome place, I needed my name embroidered on a new jacket for work and this place did it for a very reasonable price and was done very quickly. Although the mostly do caps, they will embroider other items. Just take it in to see if they are able to help you out. Not all materials take embroidery. read more

We came in to get a hat for our son the clerk was great, he didn't have it but found it online. We ordered it and paid two day shipping, they use fedex.The item arrive all smashed, if we didn't need now we would have refused it ,lucky the bill of cap wasn't bent,but to have something delivered in this condition is bad ,I think we should get a refund of shipping,but I know it will never happen. read more

As a hat lover and a person who's been to a lot of Lids stores, I hate this one. It's more upsetting because this is now my closest Lids. The thing about this Lids is the discounted hats section is a complete mess. It's like the $2.00 dvd bin at Walmart. There is no organization what's so ever. Over the years I've found some of my best pieces in the discounted section and no matter where I went there was some organization. I could take my time and look through them, but this Lids simply sticks hats wherever they fit and they don't fit because hats are falling all over the place and get stepped on. I know they're not priority cause they're old in style but hat lovers like me enjoy a good hat dig. If anyone of significance reads this any organization would help, by league, size or colors. Most of the time I walk through the door look at the wall and leave. I would spend money here more often if the discounted section didn't look like crap. read more

Came in to purchase a couple of hats. The 2 associates that were working enjoyed talking about sports with thier customers. I kind of had to get my own sizes in the hats. read more

This place has horrible customer service. I called to place a hat on hold. They said they had it and would hold it for me. I drove all the way from Redlands only to find out they didnt. The workers gave me two different bogus reason why they couldn't sell me the hat. Seems like they were holding the hat for themselves. I will never shop there again. read more

Best hat store in the Mills ! Was greeted by Kyle he was prompt very helpful. Was looking for my hat to get stitched &had my hat finished within half an hour ! Will definitely be coming back thanks lids & Kyle ! read more

Went in there today around noon to buy a hat for an upcoming baseball game and no one was there! The store was open but no staff to be found. I was in there for at least 10 minutes and saw no one. Zero stars! read more

Erik, Mason, and Isaiah are the BEST!!! We went in there today to buy two hats and the custom embroider station kept failing on them. These guys were relentless and kept trying to fix the machine time and time again. They were able to finally fix the machine and get my kids hats embroidered. We sincerely received 5-star service!!!! I'm very impressed. read more

Worst customer service ever! I came in to buy a hat for my 8 year old and all three people standing at the front said nothing , not hello how was it , can I get you anything else etc, it was a tall white buy whom I am sure is a manager of some sort and two girls and when I spoke with the girl stating you guys need to have better service especially at $35 bucks a hat and she still said nothing so I then repeated myself and her only response was to ask if I wanted the hat customized, I told her no forget the sale! This store is a disgrace! And for as much black business that they get they certainly didn't appreciate my son and I's! I will never shop here and again and I will urge everyone I know not to either , by social media , BBB and whatever else I can use as a platform , another treat was the short guy working there who said "buy the hat, then we will customize it , and said it rude , 1st off this is a retail store, you make $10 bucks an hour so take a seat and humble yourself! People work hard for their money and this store treats you like you and your money don't exist ! And to the tall privileged supervisor or manager shame on you , you are by far one of the worst examples of mangers I've seen thus far! And to you the female whom I said "tell him to have better customer service " why did you look so scared girl if you don't grow a pair and woman up ! Tell them to train you better for that position it is your job to make customers have a great experience! BOYCOTTLIDS read more

Just went in to grab a couple of hats and Danny was very helpful. He had to go into the back to find my size. Very good customer service.

We have been coming here many years, but today the service was excellent We have never been taken care of like today!!!! They need to keep this Danny in this store kid he is really professional and fast!!!!! read more