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    Hat Kraze

    3.9 (7 reviews)
    Open 10:00 am - 6:00 pm
    Updated 3 months ago

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    2 months ago

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    5 years ago

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    Sports Treasures

    Sports Treasures

    3.4(16 reviews)
    6.2 mi
    $$$

    If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

    Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

    Photos
    Sports Treasures - Here's the cracked lid.

    Here's the cracked lid.

    Sports Treasures - Here's the cracked lid.

    Here's the cracked lid.

    Sports Treasures - This is the $40 insulated cup that I purchased.

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    This is the $40 insulated cup that I purchased.

    WSS

    WSS

    2.3(3 reviews)
    2.2 mi

    WORST WSS CUSTOMER SERVICE EVER. The manager needs to take action!…read more On 02/25 I placed an order (1 pair of sneakers) for the second time to this location for pick up and it took them over 7 hours to have my order ready. I called in earlier today at 2pm because I had placed another order for pick up ( 2 pairs of sneakers) and they told me it'll be ready within an hour. I called back at 5:25 and some guy answers the phone with ATTITUDE telling me there's only 2 people working in today and that they have so many orders to work with etc. 0 STARS!

    Customer service that's what used to improve. I was trying to get a pair of boots exchange and I…read moregot another location and they claimed that the boots were used and filthy and as you can see in the pictures they're clean. I warm for 10 minutes and they want to hurt my feet very badly. They claim that's the problem you put them on and you know the souls are dirty now OK first of all how do you break in shoes without putting them on And again? How do you break in shoes without the soul touching the ground? I would love to know this answer. The manager there , Brie , claim that the location in Victorville, knowing that there are most likely used in returned, should've either put them on the back wall, a huge discount and since a tenant and they saw them, they should've given me a discount in which they didn't and they charged me full price. They told me I had to go back to the other store.

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    WSS
    WSS
    WSS

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    Hat Kraze - hats - Updated May 2026

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