It's a good quality hat with a reasonable price. Had no problems with shipping overall experience…read morewas great. I would highly recommend this company. On the other hand I bought another hat that was supposed to be comparable to this hat through butepods.com and the experience and the quality of the hat was terrible so good job hat club. Here's pictures of both hats. You can see the high-quality of the hat club versus the place. I bought this hat at.

Go to another store the workers here don't know what they are doing, how are you gonna tell me a…read moredeal going on without telling me what I can or can't get until I'm at the register ready to purchase. Gone to lids thanks!

The customer service experience at Hat Kraze is top-notch,…read more The special order craftsmanship done here exceeded my expectations. I have frequented this company on several separate occasions and will continue to do so. No matter which employee is working. I am consistently met with friendly service, clear communication on pricing, scope of work and turnaround time. They offer a diverse range of products and services. You can make a selection from their products or bring in your own. I highly recommend this 5 star company to anyone looking for exceptional customer service, quality products and value. Hat Kraze is a top tier company. Hands down, a phenomenal local company.

Came in today to return a hat I bought on December 22nd because the logo was off to the right about…read morean inch it's all crooked , I'm a returning customer I always get hats off them I understand it's been a while since I got it but I work all day and when I'm off when they're closed . I came in to return it and they said they can't return anything after December and if it's a quality issue we'd have to contact new era ourselves, In other words they don't check the quality of the products they're selling to their customers, at least stand behind the products you guys sell . And I was gunna exchange it and get another one but f that I'm never giving them my business anymore and I suggest you don't either unless you don't care about quality

I had ordered online from the Hat Club, but the hat didn't fit, so I decided to visit their store…read moreat Ontario Mills. The gentleman at the hat club who helped me out was friendly and courteous, and refunded my hat. He also had a special pair of two hats for $60, and I was satisfied with the two I bought. I also bought a carry-on hat case that was really light and sturdy. Their merchandise is fairly priced and offers a wide selection. I recommend this establishment to all you sports fans looking for your team logo.

Went on the website, found Navy Dodgers Hat. Well whe it arrived it looked nothing like their Pic…read moreon the website. Now to add insult to injury they want to charge me $13.92 to return a hat that had a deceptive Pic on their website. I will never do business with these lying, rude sobs again!! F-

I finally got the chance to check out Frank Collection, and I'm not exaggerating when I say I was…read morein heaven. I've been wanting to come here for a while, and it completely lived up to the hype. They seriously have everything you could think of. If you're into Chicano streetwear, this place is stacked with options you don't usually see all in one spot. I'm a big collector of Ben Davis pieces, so seeing so many different colors and styles in person-especially ones I've only seen online-was crazy. I genuinely felt like a kid in a candy store. If you're looking for unique items or stuff that's hard to find elsewhere, this is definitely the place to go. I'II 100% be coming back.

Great selection of clothing, shoes, hats, and everything in between. Exclusive stuff available as…read morewell that either I didn't know was made or stuff I haven't seen since my Jr high days. Staff always welling to give a hand and never has issues if I have to try on some clothes to assure I get the perfect fit. Prices are reasonable even got some clothes on clearance incase one is on a budget. Prefer to give my money here as like to give dollars at local shop in my city.

When I started my small business my friend recommended me this location and I'm happy I came. The…read moreowner is always so nice and sweet all my employees shirts come out beautiful I love there embroidery work will only get my business stuff done here with them. Been a loyal client for 4 years.

Very helpful in creating custom embroidery on a hat. Great selection, quick turn around.read more

If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

My first experience ever at Lids was great. I was looking for two specific hats to gift to some…read morehotel staff in Mexico. The employee was able to locate both of the hats for me. One of the hats, which was their last one, had a threading blemish on it. The employee was able to fix the issue, and the hat looked great. Another employee, who accepted my payment, was also very professional. I also appreciated the respectfulness of both employees.

As soon as I the store, the whole crew had some type of attitude. I asked them to stitch some…read moreletters onto my hat, and I received the hat with Big letters and a dirty lid. Do not go to the store they don't you respect or care. I told the worker that my hat was dirty and he started cussing at me.And saying I didn't do that shit.

Went in to the dodgers store and was looking to buy baseball cards. I was met with an employee by…read morethe name of Amy. Amazing customer service is an understatement for how I was treated during this interaction. She was very sweet and personable. I would go back 10/10 times with employees like her on the staff. Thank you again Amy for the amazing conversation and customer service that you showed me going into the store! Made me feel valued and great about my day after leaving the store. 100% returning again!

There's a lot of tourists and locals that stop by here and that makes sense since it's one of the…read morebigger shopping centers in the IE and you have the Ontario Airport right there. With that being said, this is a great stop to get some Dodgers gear as souvenirs for your trip back without breaking the bank and getting some at Dodger Stadium or if you want to get something before a game OR if you forgot to get souvenirs until now. Super AC in the store. Workers are happy to answer questions and there's a good selection of merchandise. Lots of shirts, jackets, jerseys in all sizes and styles featuring lots of different players. Wish there was some Snoopy stuff (didn't see any) but they had Hello Kitty which was super cute. Other miscellaneous merchandise too like keychains, patches, you can get embroidery done here, light up goods, hats and much more. You know what would have been an A+ item to sell here would have been clear bags that met the stadium's standards.

Son was on leave and had some aprons embroidered for his staff at his post…read more They came out perfectly ....

Owner was able to sew a patch on a hat and jacket for me since where I live no embroidery places…read moreoffer this service. Did job in 10 minutes for an affordable price. Highly recommend.

Fantastic job for my High School Baseball team. Jason is Definitely one of the best I have ever…read morehad the pleasure to work with. Keep up the good work and continued success.

I highly suggest 7 diamond embroidery! For my organization, we always order over 30 shirts. Jason…read morealways provides the best and fastest services! Communication is so prompt, you never have to wonder about the status of the order. Jason always keeps us updated. I have referred countless people to him because the quality and results of the shirts are that amazing! The pricing is very reasonable and Jason does everything to meet your satisfaction! He also provides very good input and suggestions that'll help you create the best product!