Honestly never went to this store until now that grandson wants to buy hats for his birthday…read morepresent. The hats are not cheap but they have a promo of buy one get one 50% off. Salesperson on the floor was very helpful. He helped my grandson find the right size hat. I will for sure visit again when I decide to purchase hubby a hat!

Lids is the #1 place for hats - all teams, all styles , and all brands. Hats, shirts, jerseysread more

042/2026/Feb Very…read morehelpful staff ! Looking for a Curry Shirt for daughter to wear to the game ! Found the size to wear in the youth section!!! Wow!!! Very pricey for a good quality jersey !!! Lol can't afford one for myself to splurge!!! But daughter was very pleased with the purchase!!!

They should allow returns not just exchanges. I've never been to a store that doesn't allow…read morereturns. Never coming here again!! I'll be shopping elsewhere.

Love it amazing work and service hasan is the best he knew exactly what I needed fit me up for my…read moresuit and all the right measurement

Hassan and Omar are always great. They offer fine mensware at a great price and great service to…read moreboot!

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

1891 boutique is a cute boutique store close by entrance door. Its selection of brands like MK,…read moreCoach and etc...Good things about this store that you can use your points. Service is great and value wise it's not cheap but it's manageable. I ended up buying a cute key chain Amour for my bag...I suggest to stop by cuz you can find lot of unique things and also use your points.

Was welcome by Selena then assisted me. But got called away, then Brianna took over assisting me…read more Got some things for Mom's day next month for me. Found nice pretty earrings & other beautiful things. But when I was about to purchase them was question several times. 1st by Brianna that voucher was not on my card. Sent me to Guest Service. Line up twice at Guest Service. Cause first line was for Lost & Found. But above sign state Guest Service. Maybe cause I'm not Diamond or Turquoise. Staffs just directed me to up other side. Line up again. Gotten Trudy check for me said its in your card. This voucher was given cause of the Long Line, wait & inconvenience encounter on the Shopping Spree . So went back to 1891 store again to finish my transaction. This time question by Oscar Lead Supervisor, was questioning me and tells me to go back to Guest Service AGAIN! This time I TOLD him to go there himself. Told him I talked to TRUDY. And the Supervisor there is Irma & Alma. I was so irritated & so UPSET! From a nice day to shop first time in these store. To a very BAD Humiliation encounter. Since his the LEAD he should have known about these vouchers & was inputted in my card. The HUMILIATION that I encounter:( My son witnesses these, that informed me I have to put it in writing. To informed higher up about these incident, that no patron or customers should ever encounter. Since my son knows I love to shop. And forgot how I was treated. Reminded me about it. When Oscar did finally came back, he informed Brianna never apologized to me the inconvenience. After I had to tell him to go there to find out himself. Cause for me to line up again. Like a Yo-Yo:( Well at least they know now. So next customers won't have the same HUMILIATION encounter like me:( What could have improved. Knowledge for Managers, Supervisor & Lead what YAA is being offered to the Guests or Patron. And most important of all. They should pick up the phone to that dept. To talk to Supervisor to Supervisor or Lead to Lead. Not inconvenience or telling the guests or patron to find out themselves. While they work there faster for staffs to find out. Via call

The customer service experience at Hat Kraze is top-notch,…read more The special order craftsmanship done here exceeded my expectations. I have frequented this company on several separate occasions and will continue to do so. No matter which employee is working. I am consistently met with friendly service, clear communication on pricing, scope of work and turnaround time. They offer a diverse range of products and services. You can make a selection from their products or bring in your own. I highly recommend this 5 star company to anyone looking for exceptional customer service, quality products and value. Hat Kraze is a top tier company. Hands down, a phenomenal local company.

Came in today to return a hat I bought on December 22nd because the logo was off to the right about…read morean inch it's all crooked , I'm a returning customer I always get hats off them I understand it's been a while since I got it but I work all day and when I'm off when they're closed . I came in to return it and they said they can't return anything after December and if it's a quality issue we'd have to contact new era ourselves, In other words they don't check the quality of the products they're selling to their customers, at least stand behind the products you guys sell . And I was gunna exchange it and get another one but f that I'm never giving them my business anymore and I suggest you don't either unless you don't care about quality

Their caps are better in their variety and value compared to other hat retailers, the store has a…read morenice open layout and they turn embroidery back into an art form. Where they really excelled is in their customer service, they will go above and beyond to help you find the hat that's best for you. I'll definitely be buying my hats from Cap World from here on out!

Highly recommend. Friendly , communicative and smooth transaction. Had my hats shipped asap and…read morereceived two days later

They are amazing! The quality of shirts are by far the best. I purchased custom shirts for my…read morebusiness and they were a big hit!! I completely sold out of shirts quickly within that week. I also purchased a Redlands strong shirt from them during Covid and my shirt is still in good condition so I definitely knew getting merch here would be a great idea. Highly recommend

This shop would get 10 stars if I was allowed. Excellent customer service, timely contact, and…read moregets us what we need when we need it every single time. Thank you JAM!

Sheila was very unprofessional and lazy. When I voiced it she tried to stall my service after the…read morefact that I spent more then 700 dollars by moving an associate from the floor to another part of the store so that he wouldn't help me while I was talking to him. Fortunately Camden was a stand up guy and helped out a fellow Veteran. Props to him. Sheila was a bitch. One of the other associates also insisted she take our items to the register like we were going to steal items. Doesn't seem like they are very friendly to people that don't look like they speak Spanish. Typical.

If I could do less stars I would. VERONICA please allow me to spell it again... VERONICA. Is one of…read morethe most unpleasant individuals that has ever helped me at any retail location ever. This is my third time coming to this boot barn (the last time BTW), and it's unfortunately the third time that I've had to speak with her. She is very unwilling to help, answer questions, or just be a pleasant human being. It's unfortunate, because trust me, we are the financial and social demographic for this store. And I refuse to spend another penny here. It's a shame that everyone else is so wonderful, and one person has to ruin the perception of the entire store, and ruin our experience all three times that we have come. We come in in a happy joyous mood, because who wouldn't be happy to buy cowboy boots and hat. And we always find that the second we speak with VERONICA in any capacity, happiness leaves, and we regret even getting out of the door.