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    Lids

    2.8 (29 reviews)
    ModerateFashion

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    Edikted

    Edikted

    3.8(16 reviews)
    0.1 mi

    The girls working the fitting room area tonight around 6pm ish were SOOOOOO SO nice like wtf they…read morewere all so sweet. I asked for a sweater in a smaller size and one of them brought out an alternative option in my size which I loved even more and ended up purchasing :) It was really mellow for a Friday night -- I think because of the rain? Anyway pls let the girls know I love and appreciate them so much!

    The store is stunning and nostalgic for someone that grew up in the Y2K era! I do love the…read moreselection, I feel like I'm stepping into a Square Enix game with the style selection. That being said, I am kind of put off by the staff that I've encountered on two trips. As I was checking out yesterday, I asked if edikted had an app or an email listing in hopes of maybe getting a coupon. The clerk turned towards I would assume to someone who was in higher authority and he shook his head no. As I started my way home, I happened to look it up and they do in fact have an app that offers a welcome coupon that you can stack. I thought that was incredibly misleading on his part. I absolutely am in love with the pants I got, but I ended up buying them online. Even with my coupon, it ended up being $10 cheaper than in store. I had to make a whole other separate trip to return my first pair. This could have all been avoided if you were clear about the app. There is a possibility that they weren't aware, but I find that hard to believe if you're in higher authority you wouldn't know. I work in customer service and totally get being overwhelmed. But this felt strange. Not particularly good vibes that would make me want to shop here again.

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    Edikted - Cool mirror

    Cool mirror

    Edikted - Entrance

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    Garage

    Garage

    2.2(32 reviews)
    0.1 mi
    $$

    I cannot emphasize enough, how much I enjoy going shopping at Garage at Irvine Spectrum with my…read moredaughter. This is always a daddy-daughter experience, one which she and I will always remember forever. We come here at least 2-3 times per week. There are so many reasons why we enjoy shopping at Garage, and why specifically at this location. Let me begin with the first reason - the employees. We know them by name now. There is Joby, the quintessential manager and leader, who has incredible empathy, sharp wit, powerful communication skills and strong leadership acumen. Most recently, my daughter lost her gift card for a substantial amount, and Joby was able to resolve the situation in a wonderful manner. Then there is the always wonderful Britney, who literally says hello every single time we walk in, and converses with me when my daughter is trying on clothes in the impeccably clean fitting rooms. Britney's vibrant and pleasant demeanor make us feel welcomed every time. This coupled with Maddie's outstanding zeal and energy, as well as Sophia's pleasantness and efficiency, make our Garage visits incredibly happy. Both Maddie and Sophia speak with me, I partially suspect to make sure that I am not uncomfortable in all girl's store; however, I also believe that they genuinely wish to engage in conversation. I usually quietly stand in one unassuming area of the store, so as not to interrupt anyone, who is either working or shopping; however, consistently, either Maddie or Britney will come up and either speak to me, while I am waiting for my daughter, or to both of us. My daughter engages in dialogue with the team here quite a bit, and feels very confidence in doing so. Britney has commented several times on how my daughter is mature for her age and a great kid - and I completely agree. It is nice to have some positive female role models for my young daughter. Also, I have read some of the other reviews for this location about body shaming, and neither myself or my daughter have felt this way. There has never been any commentary or dialogue, either direct or implied to make us feel otherwise. In addition, the team at this Garage location is so diverse in all of its variety, that I am challenged to find how this could possibly even take place, as the team embodies the demographic of the diverse constituencies it serves. In closing, the clothes are a little too edgy for me, after all, I am a middle-aged conservative father, but they are so fresh and cool, that my teenage daughter can't get enough and her friends at school always positively comment on them. I estimate that I spend approximately $1,500-$2,000 per year at this Garage location. We both look forward to our next visit at Garage Spectrum, which per my calendar, will probably be within the next 24 hours :-)

    Nov 7 @ 6pm Gf asked about a top with her phone and one worker that worked the cashier phoned it in…read morewith her ear piece but the girl next to her said they dont have it without checking. But the website said this location had 14 in stock. Asked a different worker (asian girl) and she went to the back and brought back an x small top and explained that the small sizes might still be in the shipment boxes, which makes sense. Really appreciate the help and clarification.

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    Garage - "stained" "retagged" shirt in question

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    "stained" "retagged" shirt in question

    Vans

    Vans

    3.8(47 reviews)
    0.1 mi
    $$

    A Perfect Example of What Happens When Management Fails I…read morestopped by the Vans Store a few hours ago, and the experience made one thing very clear: when management doesn't care about customer service, the entire store reflects it. From the moment we walked through the door, we were completely ignored. No greeting, no acknowledgment, no "welcome in," nothing. Several employees were on the sales floor, yet not a single one made the effort to acknowledge customers or offer assistance. It created an atmosphere that felt cold, dismissive, and incredibly unprofessional. As we continued browsing, it only became more obvious that helping customers simply wasn't a priority. Employees seemed far more interested in talking among themselves and staying within their own circles than doing the job they were hired to do. The store felt less like a professional retail environment and more like a place where employees were just passing time. What made the situation even more uncomfortable was noticing that certain customers appeared to receive even less attention -- including individuals who seemed to be from different countries, older shoppers, and people who may have had disabilities. Whether intentional or not, the lack of awareness and inclusivity was extremely concerning and created an environment that felt unwelcoming. But the biggest issue here is clearly leadership. Employees don't operate in a vacuum -- they follow the culture that management creates. The behavior in this store suggests a management team that either does not prioritize customer service or simply does not enforce it. Management is responsible for hiring, training, and setting expectations. Based on what I experienced, it felt like the hiring focus may have been more about bringing in people who fit into a social dynamic rather than bringing in employees who actually care about helping customers. The result is a store culture that feels more like a group of friends hanging out than a team focused on providing a professional retail experience. If this is the standard being set at this location, it's no surprise the customer experience is so poor. A store cannot function properly when leadership fails to establish accountability and basic service standards. At this point, the company should seriously evaluate the leadership at this location. If real improvement is going to happen, it likely needs to start with replacing the current management team with leaders who actually understand what customer service means and who are committed to creating a professional, inclusive environment for both customers and employees. Vans has built its brand around community and connection, but unfortunately none of those values were reflected during this visit. Until meaningful changes are made at the management level, I cannot recommend shopping at this location.

    Super good service, Adrian was amazing, he kept shoes on hold for me and helped me look at other…read morecolors of slip ons

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    Lids - fashion - Updated May 2026

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