Decent food, absolutely terrible service. My girlfriend and I decided to finally go here after passing by such a lovely looking establishment so many times. We were one of only two tables seated when we got there at 4:30 on Saturday. After being seated we had the lovely experience of sitting there staring at each other for nearly 30 minutes before we were even asked if we'd like to order drinks. We insisted on placing the full order right then. We got our drinks at about 5:15, and Leslie brought out a second drink for my girlfriend that she had not ordered. By 5:30 our food still hadn't arrived, and when it finally came i had to request another drink... this didn't come until about 6:15 when I'd gotten impatient enough to ask for the check. In the meantime, we had amazing mushrooms for an appetizer, and a mediocre at best clam chowder. We both ordered the Land Lubbers entree, and I got one scallop, and half a dozen shrimp, my girlfriend got 4 scallops and 1 shrimp. This for $29/ea?!?
I've always been the type to enjoy the atmosphere of a restaurant and enjoy some good conversation over drinks. The timing on all of this wouldn't have been much of an issue had I not been staring at empty glasses for an hour while literally no one tended to our table. Then to get a half-assed "meal" just seemed insulting. Before deciding to write this I did see that there are similar reviews, and some bullshit excuses in response by the restaurant chef/owner. So let me break this down for you before the excuses fly.
1. The one other table that was seated when we got there (4:30) didn't get their entrees for almost an hour either. I laughed when I heard the woman comment, "the chef must have a particular vision for our food tonight...".
2. We had a great view of the door. If these people decide to play the "very busy with takeout orders route", I can tell you 100% this isn't the case.
3. I'm pretty sure Leslie was drunk. She was VERY handsy with me, so much so my girlfriend burst out laughing at one point, and even asked me if I wanted to give her my number. She was supposed to be our waiter, but after giving us our drinks, we never saw her again. At all! Not even serving other tables! Where did she disappear to?
I honestly don't know what I can possibly say, other than that by looking at other reviews and responses, I don't expect any professionalism from these people. But I want to make it clear that if you're going to blame your staff, you'd better be sure you're not the reason it's going to hell. The chef clearly hacks it, and Leslie can't be a waitress if she disappears into nothingness on Saturday evening!
I'll also add a quit bit since the chef seems to love excuses on these other reviews. I travel often and eat out often, I try to stay with local restaurants rather than chains because those guys need the most support, especially in this time. I'm sorry sir, but I could understand your excuses if I've seen this type of poor service even once in other cases. I eat out 3-4 nights a week, and on weekends, and your establishment is the first I've seen with such a monumental reason to just close the doors and call it a good run. From Lui Lui's in NH, to The Lighthouse in Colchester, to Boone's in Portland, ME, staffed or otherwise, they do an amazing job. Your restaurant, absolutely does not. And your not even in a busy area for crying out loud! On Saturday night you had four tables seated by the time we rushed out of there with whatever precious time we had left of our lives, and you still couldn't keep up. If you're going to charge 4-5 star prices, you need to step up your game or close up shop. read more