I went here a few times this summer to inquire about a hot tub. As never having owned one, I had…read moremany questions. The staff seemed to not want to go out of their way to any question. I felt like I was annoying them. I left there and went to Hot Springs on Hope Rd Eatontown. Erin was awesome. Gave us all the time we needed to make an informed decision, and we bought a spa from them in Nov. I'm so glad we researched before spending 19,000 here!

very nice place to shop and the staff are cordial and knowledgeable about the equipment.read more

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

As unprofessional as You Can Get. Set up an Appointment to replace a Pool Liner ( A few thousand…read moredollar Job). they show up after a week. When they arrive, I tell them that My son will be right out he was waiting for your Rep., but the pool area is accessible to them I said you can go right to the pool yourself until he comes up . I said Give my son a few minutes to come outside. The Lady ( I think jennifer) asks how old is my Son, I said 25 yo, why is that a question?. My son then calls me & says that no one is there & when I call them to see where their rep. is, Pool World Lady tells me, how do I have the Nerve not to be there & let my 25 YO son be there instead. Are you serious! I said I have to work & I could talk to their Rep. on the Phone instead. They want to set up another Appt. for 2 weeks. Stay Away with Nervy people that do not act professional or Appreciate your business. If I Spoke to my Clients This way, I would be out of a Job. I am sure it is not an isolated incident, I am just taking my time to write this review.

Couldnt be happier with EVERY experience I have had with them. From inside staff to service,…read moreeveryone is top level. You should not even consider buying through another business

A pleasure to deal with this business. Incredible and helpful staff throughout the whole process…read more Feels like a family business. They were helpful through the whole process from delivery and installation and provided a list of recommended electricians. After installation they visited our home to give a full tutorial on operation and visit for a time to make sure it's running optimally. Highly recommend.

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Team DeFalco is the best! I've been trying to figure out the best pool company to go with and they…read moreare the most professional, reliable and experienced. I was having a problem with my skimmer and Guy FaceTimed with me to resolve my problem. Tammy in the office is terrific and will test your water and get you what you need to keep your pool sparkling. I highly recommend DeFalco Pool for all your pool and spa needs.

These guys are great. I wouldn't go anywhere for pool or spa needs. Very helpful and reliable.read more

I've been noticing some new staff here. They all seem to really know their stuff. I had some…read morehorrible issues with my pool equipment that a service guy couldn't figure out, but these guys got to the bottom of it. Ever since I started doing regular water testing with them and using their regiment of maintenance chemicals, my pool doesn't get cloudy or green anymore.

The staff is very helpful. Prices are very competitive. They have a wide variety of supplies.read more

this place. Bou…read more.. Avoid at all cost any product from this place and LPI. Bought a hot tub last year. Got it late, finally, arrive...circuit board broken..month later finally replaced. Month or so later some panels falling apart. Month layer, motor busted. Next find small screws in tub. "TUFF TOP" is warped and does not close Now for the last 5 months trying to get items replaced. Week after week another story ...no one reads the case file as they are fixing piece by piece each time closing the case out. No one returns calls or emails. Perma hold and when you finally get someone they said the case has been resolved . Which is incorrect. Does anyone know if I can sue? BBB does nothing

Hi. Why all these bad reviews I ordered my Hot tub from…read moreBuddy in Sayreville NJ. Wow This tub is amazing. Dr wellness made Yes by Lpi in Tennessee Had a Laguna bay spa from Lpi that I bought in 2010 yes a cheap entry tub that was a big problem This is a new company. They make new tubs with All Balboa parts Tubs are insulated very well. Cabinets are much better. Tranquillity G6 tub for under 7 grand with all the amenities a 12 to 15 tub has. Delivery was great. Even a few days early. 400 bucks to put in place. Had hot tub up and running in a matter of hrs If you want to cut out the middle man and get a great tub at a great price. call Buddy in Sayreville

I have use G & S Pools for almost 20 years! They open and close my pool as well as provide…read moremaintenance while it's open. This year we had to replace our original liner. G & S did an amazing job and we could not be happier with our new liner!!! Highly recommend! Very knowledgeable staff and friendly. Always able to answer my questions, no matter how dumb!

SHOCKING!!!! I went to G and S pools today with my daughter…read moreto have my pool water tested. I have a frog system and was told by my brother in law to go there because he went there to have his water tested ( same frog system) and they were the only ones to get it right. I have very little experience when it comes to pools and trust my brother in laws advice very much. So when he told me to head over there I did not hesitate. When I walked in I was greeted immediately by a friendly worker who asked if I needed help. I asked to have my water tested and she asked If I had ever been there before because they normally go by appointment. I immediately apologized and said I did not know. She was very nice and said it was not a problem and asked what system I had, I told her it was a frog system. A tall women with grey short hair ( I was later told may be the owner??) whipped her head around in the middle of helping another customer and very rudely told me they do not carry that system and would not test the water. I proceeded to tell her my brother in law had the same system and had his water tested with them and they were the only one to get it right and that that is the only reason why I was there because he spoke so highly of them. Again very rudely in front of my 12 year old daughter she proceeded to be very rude and tell me she would not test the water. She said since I purchased the system through Montalbano's she said they would not be testing the water that they need to deal with the problem. Completely unprofessional and shocking to be spoken to that way. I am not a confrontational person at all and I walked away so upset . Why turn business away like that, there is a correct way to speak to people. I was prepared to bring my business there, as I needed a few things. I had planned on buying all the chemicals to get the water corrected, I also needed a new cover for pool and various other items I was actually planning on purchasing. She lost my business and now my brother in law who was apologetic and later told me she was the one who had helped him. I don't ever write negative reviews, but decided to write this so that maybe this women can learn how to talk to people!!!!!!

I had called a number of local pool companies because I needed a custom made pool cover. I was…read moreconcerned particularly because my patio is made of tumbled marble and the cover had to be specially installed so it wouldn't damage the stone. With Sea Breeze, I got prompt attention and a written estimate sent to me the day after the company owner stopped by. Not only was he able to provide me with the estimate, he also delivered samples of both the fabric and the anchors so I could see what the finished product would look like. I am really pleased with the cover I received and its installation. I recommend Sea Breeze to all my friends now.

My filter pump broke on memorial day weekend. I put a call in to Seabreeze just to leave a message…read moreand get on their schedule. Within the hour, Joe called me to ask a few questions about my equipment. He came by THAT DAY and replaced the pump. I own a plumbing business, and I make sure I recommend them when my customers ask about pool service.

Central Jersey Pools is great. Always helpful and friendly. Donna helped me clear up my water!read more

This was one of the most unacceptable service experiences I've ever had, and it goes far beyond…read morepoor customer service--it involved repeated trespassing, negligence, and a complete lack of accountability. Twice in one week, this company sent workers onto my property without permission to open a pool I never scheduled. The first time, we caught them in our backyard and were forced to call the police, who confirmed they had the wrong customer and told them to leave. Despite being clearly warned by both us and the police, they returned the next morning and continued working even after I told them again to leave--this was not a mistake, it was repeated trespassing. When I arrived home after the second time, the damage and disregard were obvious. The pool cover had been removed and equipment was displaced. Nothing was restored. They entered without permission, performed unauthorized work, and left the property in worse condition. What's worse is how the company handled it afterward. They admitted they were in the wrong, yet took no real steps to fix their mistakes. When they returned "to fix it", all they did was loosely put the ladder on. In the process, chlorine was dumped onto our patio, and a jet was left missing. They didn't correct the damage--they created more. When we raised these issues, we were met with outright hostility and dismissal. We were told, "what more do you want," and then hung up on. Both the owner, Steven and support staff, Lisa B, were rude, defensive, and completely unwilling to take responsibility--even after acknowledging their error. This company trespassed multiple times, failed to correct their mistakes, caused additional damage, and then treated us with disrespect when we asked for accountability. Avoid at all costs and go with a reputable and respectful company *Only solution Steven would agree on was to give us a new jet if we showed up to the store with a part number. He said he was not offering any services.