Large flooring and tile store Solid selection…read moreReasonable prices Good option if they have what you want Service was non existent Walked around the store 3 times and not one person asked if they could help me

When it comes to renovating bathrooms and kitchens, the process can be overwhelming. We visited…read morethis place twice, already walking around still not able to decide as they offer such an array of floor and wall tiles, along with bathroom mirrors and practical sinks. If you require a countertop, that is also available. It was too much for us. Recognizing our need for assistance, we opted to utilize the services of their decor specialist, at no additional cost. The specialist's expertise proved invaluable in translating our envisioned bathrooms and kitchen renovations into a tangible reality. We have gone to the surrounding tile stores and concluded that their prices are quite reasonable.

I'm writing this review based on the delivery service we received today…read more We have always loved P.C. Richard & Son for our appliance needs as we've had pleasant interactions with the sales staff. If I was writing this review based on the store I would give 5 stars. But the delivery on our washer today was horrible! 1 star for delivery. We were the first delivery this morning for a 7AM-8AM window which I didn't mind because it gets it out of the way and you're not waiting around all day. They arrived promptly around 7:05 AM. I specifically bought disposable booties for the delivery men to put over their shoes. The snow has not melted for weeks and my laundry room is quite a ways into the house. I asked if they could please wear the booties to track in less dirt, slush, and salt. The delivery men insisted they would be in and out quickly and would not need them. They then proceeded to go in and out of the house over 3 times to put the new washer in and remove the old one. It took about 20 minutes. And now there is a trail of salty snowy mud in my house. I don't understand why they couldn't use the booties as I had purchased them with my own money and had plenty for them to use.

Formal Escalation - Customer Service Failure & Rebate Disclosure Concern…read more To Whom It May Concern, I am writing to formally escalate a matter involving one of your retail locations that has left my family deeply disappointed. My spouse and I purchased over $30,000 in premium merchandise from your store, including a full suite of LG Studio appliances (refrigerator, microwave, dishwasher, six-burner center-island range with oven), an LG ThinQ washer and dryer, and four high-end Samsung and LG televisions -- including a 2026 LG C-Series 55" model with soundbar for our master suite. As part of this purchase, we qualified for a $1,100 LG rebate. At no point during the sales process were we clearly informed that this rebate would expire within one year if not utilized. We only learned of the expiration after attempting to redeem it. When I attempted to address this matter, the store manager, Ryan, failed to return my calls. No proactive support, clarification, or resolution was offered. For a customer making a substantial investment in your brand, the absence of follow-up and engagement is unacceptable. This issue is not solely about the rebate. It is about transparency, accountability, and customer respect. Clear communication of rebate terms is a fundamental part of ethical retail practice. Additionally, leadership responsiveness is critical when concerns are raised. As a longtime consumer -- and someone who understands brand reputation at a national level -- I believe this situation warrants review. I am requesting: 1. A formal review of the rebate disclosure practices at this location 2. A written explanation of why management failed to respond 3. Consideration of a goodwill resolution regarding the expired $1,100 rebate I look forward to a timely response and a constructive resolution. Respectfully, Leonard Marshall Jr.

I was in holmdel nj hobby lobby The manger named Paul…read moreloudly bullied me because I was returning . He said" look who's returning Christmas stuff . I wonder who it is?" I didn't make contact because I felt uncomfortable he continued to speak loudly all customers cashiers hearing him target me. He kept hounding me so he said "he's trying to make me laugh. I was just joking." I said , "that's what bullies say" What kind manger singles out a customer on return line ! He has done this everytime I go return things! I m upset I will not shop there again! I'm telling friends and family about the three incidents each time he loudly shamed me for returning things. They are shocked and they will not shop there neither will I. Mr Paul has caused me great anxiety !!!!! it use be my favorite store I just can't go back. How could a manger be so cruel! I did nothing but quietly wait online to return and he publicly shamed ! He's a manager! He needs to manage the store not me! It's none of his business what I return! I returned according to policy what's his problem. He needs sensitivity training! Please I hope someone reads this post. I hope this post gets to the eyes of corporate! I put one star because Mr Paul showed up to apparently work.

All of the employees at this location are great, especially Paul. Always helpful, friendly, and…read moreextremely professional!

I bought a basset sofa and the cushions were horrible. Not at all like the cushions in the…read moreshowroom. I complained and the cushions were replaced. The replacement cushions were worse. Replaced again and the cushions were good for 3 days and now they are all sunken in and rippled again. Now I am being cast aside and told it is what it is and i need to fluff and flip the cushions which does nothing. Stay away from this store and Bassett furniture, its junk. I am reaching out to my credit card company for help now. Btw I kept trying to return the sofa and they wouldn't let me they kept telling me they would take care of the problem. Disgusting.

I purchased 2 custom sofas and it was a nightmare. We have had them for 3 months. We were away…read morefor 2 of the months so the sofa was used for a month and it lost its shape and also started piling. Imagine??? It's only my husband and myself. So not many people say on it. I called to tell them and they said it's normal ! Seriously ??? They also messed up my sectional. Missing pieces etc. they claim their sofas are custom but I just went to a party and my same exact sofa was in my friends basement. I told them I had the same one and they said they put it in the basement because it did not wear well and they took it out of their living room and replaced it with a better quality sofa. They said the customer service was horrible and a big waste of time. I agree just save your money for a better quality sofa. I'm heading to pottery barn to replace this one. Shame on you Bassett!

Not very good. Set up and delivery was incompetent and rude. They put my bed together wrong,…read moresupplied the wrong parts, and tried to get my 25 year old son to sign off on a couch THEIR delivery people cut with a box cutter. They tried to rush him in checking over three rooms of furniture. I told them that WASN'T happening! Their furniture off gas is toxic. I just bought $15k of furniture for my new home. Their repair man did nothing about it and lied to me about replacement. My bedroom set has drawers that won't close properly and sit flush. Only ONE item is being replaced today when it should be three! Also, the headboard is wobbly and I'm being told it's because I have an adjustable bed. Of course the salesmen told me nothing about that. Next time, I'm going back to Ashley, and I will get this rectified even if legally. I bought a service plan only to be denied replacement for something that's their fault as well as the manufacture's. This was bought online and at their Freehold, NJ store. I'm still waiting on a refund I was promised for one table.

Purchased platinum protection plan. They refused to honor the plan. Asked for manger to cal me 2…read moretimes and didn't reply. After manger review they replaced my couch

Support local! It's always a joy to visit, like a hardware store should be. They always have what I…read moreneed, when I need it. Those big stores can't even do that. Friendly staff, always ready to offer advise and help when needed. I drive over from Neptune City just because of their inventory, and staff.

Excellent customer service!!!! I visited the other day looking for a piece of hardware that was…read moremissing from a shelf I own. I wasn't expecting them to have the piece due to the specific (possibly custom) nature of it. While they did not have what I was looking for, the owner gave me an alternate solution AND gave me a piece of scrap he had in place of what I needed free of charge. My shelf now stands and I highly recommend Taylor Hardware.

Returned within policy time period a brand new item. Changed my mind about quality and color of…read moreitem and the associate made commentary about my return that I felt was rude and unnecessary. Typically I shop online not in store. I had time one day to do so and it had been a while. However, this experience made me not want to shop at this location any longer and go to Shrewsbury, which is a much larger store with associates that would never be rude. I was polite and smiled and the commentary seemed intended to just put me down and make me feel bad.

Cooking gadgets and supplies for the person who has everything. Also offers cooking classes to…read morehelp you expand your repertoire.

Very cute new store similar to Pier 1. At the moment 70% of the store is filled with Christmas…read moreitems (decorations and home decor) so I can't wait to go back after Christmas and see what kind of stuff they have. The store is clean and well organized. Staff is very friendly and asked several times if I needed any help. Prices are a lot more reasonable than Pier 1 but there are less furniture pieces. This store is outside next to Cheesecake Factory. Parking can be a pain in this lot.

FREEHOLD: Kirkland's is the newest store at the Freehold Raceway Mall featuring home decor and…read moregifts! The store entrance is outside to the left of JC Penney and leashed friendly dogs are allowed in! If you want to get into the holiday spirit, check out their seasonal decorations and come back to upgrade your home's look!