i have been to this location twice within the last few weeks. the first visit was before my sisters funeral, i needed flowers and supplies to make a floral headband for her. the sales associate i dealt with on the floor was very helpful, she is the reason i give 1 star. when i got to the register, two cashiers were ringing. there was a couple of old biddies in the front of the line and a couple behind them. the farther cashier was saying (several times) i'll take the next customer. as i was walking down closer to them i said very loud and clear (thank you public speaking course) that he would take the next customer. one of the ladies looked me in the face and turned back to her convo. i repeated myself a bit more loudly, no one in line moved. after scanning the line for signs of any takers, i went up to the register with my items. the cashier MATT then told me that i was extremely rude and i wasn't next in line. he had the worst attitude. i asked him did he just see what happened, no one else was moving. after a minute of going back and forth with the rude young man one of the old ladies rolls over her cart and tells him "oh you can go ahead and take her" i said "no go ahead you were in line first, i'm only here because after i told you he was ready you went back to your convo" she then told me "oh well i was talking" *eye roll* as if her conversation means everyone in line should wait. i was almost furious, but you know i try to do all that namaste peaceful stuff. but really the audacity of MATT to tell me how rude i was!? after i waited for someone to move? umm yeah i was very unhappy with that.
skip to about 2 weeks later, i needed to return one of the 9 items i purchased. when i walk in i see a clearance bin with a few goodies. signage says clearance items .50 cents. i grab several items for my niece before i grab one more item from the sales floor. when i go to purchase, of course MATT is the only cashier. does this dude ever smile? bruh you work in a craft store, if you hate your job apply elsewhere. anyway, some of the clearance items rang at .80 and .75 so MATT proceeds to tell me that some of the items ring as low as .15 and up. i explained to him that the signage does not say "CLEARANCE starting at .15" or "CLEARANCE as low as .50" it says "CLEARANCE ITEMS .50" on the bin. instead of checking the sign and adjusting the price, he tells me "it's only .80" which i explained it may be only .80 but the sign says .50 and that's what i expect to pay. again with the rudeness. general unhappy energy and horrible customer service when he acted as if it was brain surgery for him to change the price when i watched that it took about 6 seconds. also my niece threw some hello kitty thing in the cart i explained to him i would not like to purchase the item, and asked him to remove it after he continued to scan it and bag it (after i asked him not to) he acted as if i had ruined his whole day.
gosh, i have never experienced such horrible service in a micheal's store anywhere, i will definitely NOT return to this one ever and will think twice before shopping at michael's in general seeing as their HR/ hiring manager found MATT fit to provide customer service at the last touch point of the retail experience. read more
