I have use G & S Pools for almost 20 years! They open and close my pool as well as provide maintenance while it's open. This year we had to replace our original liner. G & S did an amazing job and we could not be happier with our new liner!!! Highly recommend! Very knowledgeable staff and friendly. Always able to answer my questions, no matter how dumb! read more

G & S Pools - My new pool liner looking good!! - Hot Tub & Pool Near Me - Staten Island, New York

SHOCKING!!!! I went to G and S pools today with my daughter to have my pool water tested. I have a frog system and was told by my brother in law to go there because he went there to have his water tested ( same frog system) and they were the only ones to get it right. I have very little experience when it comes to pools and trust my brother in laws advice very much. So when he told me to head over there I did not hesitate. When I walked in I was greeted immediately by a friendly worker who asked if I needed help. I asked to have my water tested and she asked If I had ever been there before because they normally go by appointment. I immediately apologized and said I did not know. She was very nice and said it was not a problem and asked what system I had, I told her it was a frog system. A tall women with grey short hair ( I was later told may be the owner??) whipped her head around in the middle of helping another customer and very rudely told me they do not carry that system and would not test the water. I proceeded to tell her my brother in law had the same system and had his water tested with them and they were the only one to get it right and that that is the only reason why I was there because he spoke so highly of them. Again very rudely in front of my 12 year old daughter she proceeded to be very rude and tell me she would not test the water. She said since I purchased the system through Montalbano's she said they would not be testing the water that they need to deal with the problem. Completely unprofessional and shocking to be spoken to that way. I am not a confrontational person at all and I walked away so upset . Why turn business away like that, there is a correct way to speak to people. I was prepared to bring my business there, as I needed a few things. I had planned on buying all the chemicals to get the water corrected, I also needed a new cover for pool and various other items I was actually planning on purchasing. She lost my business and now my brother in law who was apologetic and later told me she was the one who had helped him. I don't ever write negative reviews, but decided to write this so that maybe this women can learn how to talk to people!!!!!! read more

I've been a customer of G and S for many years and I recommend everyone! They test my water and never recommend over use of chemicals, meaning let's wait a few days and see before adding anything extra I might not need! Staff is always polite and helpful and they carry bioguard products which I love! read more

I walked in one day looking for chemicals for my pool I was met by hazel. As soon as we started talking I was treated like I've been a customer there for a long time. Hazel gave me information about my pool that I didn't know especially since I just installed a heater. Even during these hard times Hazel tested my water explained everything I needed to do to protect my pool and heater. I can't thank her enough she has made my pool experience all that much better considering I just moved to STATEN is and have been a pool owner for 20 plus years read more

Had to go to this place because my usual pool store was closed and they wanted to charge me $10 dollars for a water test ! $10 to dip and stick in a water not like the usual computer test i usually get at my regular pool store. They then " did me a favor " by giving me the water test for $5 dollars because I bought something. Their place is nuts I recommend Montalbano's pool and spa on victory Blvd next to mother moose staff is way nicer and much more helpful they also do free COMPUTER water test for free and you don't need to purchase something for this service. Bottom line I will not be returning to G&S ever again read more

I called to see if they have a service tech who could come check out my pool pump, which was making an odd noise. I had done a bunch of research and made some tweaks but still wasn't sure of the issue. The woman (yay girl power) I spoke to on the phone was SUPER helpful and talked me through the issue. (Haven't tried her suggestion yet but it makes total sense and she sounded very confident). I haven't been into the store yet, but with this level of service, patience, and kindness, G&S will be my new go-to. read more

I think this is best supply house on the island I've visited so far. Smells of harsh of chlorine when you enter but otherwise a great place to get all your must haves at a reasonable price. read more

You want to talk about a professional business look no further. G&S is true to their word and installed a beautiful inground pool in my yard in three days. They absolutely took pride in their work from the beginning to the very end! You would be crazy to use any other pool company this place is the real deal give them a call I can assure you will be greatly satisfied just like me! read more

G & S Pools - Straight Back Kidney 14X24.... Paulie B.... - Hot Tub & Pool Near Me - Staten Island, New York

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Water test is computerized and very detailed analysis with suggestions for chemicals and how to use them

These are the nicest, most professional team of guys, who really take pride in what they do. A family owned and operated business with top notch service. They installed our inground pool from beginning to end in 5 days. They have a local shop and are always available to help if you come across any troubles. They will open and winterize for you as well. Pleasure doing business with them. read more

Most trusted pool company on Staten Island. Whether dealing with Chris, Matt or Hazel, you are in good hands. Super friendly and knowledgeable staff, and Joe best service tech on the island. read more

I've been impressed with GS since the first time I met father/son team at my house- their price was fair-they set a proper expectation on timing- they started installing an in ground pool Monday morning and by Friday afternoon I was able to swim in it- same guys each day- no day labors- I shopped three other companies for price-they were all about the same but as far as professionalism and experience there's no question why we are still, 3 years later, very happy with our choice! read more

I have never been so suprised by the positive energy behind the counter and knowledge of these people. Steve knew exactly what I was doing with my pool and took time to help me despite the busy store. He answered all my questions and really gave me perspective on installing a new line for my inground pool. They are specialists and if you have a question, they will help! PS forget Grecian pools! read more

By far the best service on the island! I have been using them since I moved here 3 years ago and they always are professional, courteous and reliable. This year when we went to open the pool, they discovered a tear in the lining. What should have been a simple replacement turned out to be way more complicated than that. It seems that when the pool was installed, (not by G&S), things were not done correctly, leading to many unforeseen problems. Joe and Keith, along with the rest of the staff worked tirelessly to come up with a solution without breaking the bank! I would definitely recommend G&S Pools to anyone looking for a reputable pool service company. Joe and Keith-- you guys are the best! Thanks! read more

What can I say about G&S to sing their praises? This company is very professional yet feel like family when they greet you at the door. The knowledge they have and expertise they showed while installing my pool was limitless. The crew was very nice and the install went off without a hitch in five days. The best part about this company is that they not only install the pool, they have a very knowledgeable staff in the store to answer all of my questions regarding chemicals, my filter and even toys for the kids. I have nothing but great things to say about the staff and this company!!! Thank you G&S for making Summer fun!!!! The Mount Family read more

Owner says I have to buy products from there business or they start charging for water analysis, Very not nice this is not the first time there is an issue in this store ,buyer beware . read more

Just replaced our pool liner using G & S. They didn't install the original pool liner so they meticulously measured the replacement liner. The pool is kidney shaped so it took time. The owner Chris came 3 times to ensure proper fitting. It was promptly installed by Anthony , Greg & Joe. They took their time to ensure correct installation. The next two days they, completed the squencial necessary adjustments. From start to finish, it was an extremely professional experience. Advice given wasn't for extra money in their pocket. The staff at the store also treats you right when it comes to pool chemistry. In today's age of selfish owners, the owners and staff of G & S are a welcome relief. read more

Just had a pool installed by G&S Pools. Matt and his men did an outstanding job and kept to the schedule discussed.They explained everything they were doing regarding the dig and installation. And have answered all our questions about the filter and maintenance. The store personal are only a phone call away to help with anything that might come up. Great job G&S Thank you! read more

I thought my Hayward filter might have been broken as it had little to no suction. I had already looked up solutions online and gone into a well know pool store but despite following their instructions, still no improvement. That is until I went into G&S Pools. Janine listened to my description of the trouble I was having and quickly and expertly diagnosed the problem. The store was very busy and yet Janine took the time to focus on my question. It was such an easy, inexpensive and quick fix I honestly didn't think there was a chance it would work; but it DID. I couldn't be happier. read more

G&S did an excellent job with my liner. I have a free form pool and it's a complicated install according to other companies who gave us estimates. G&S price was not the cheapest but I felt extremely comfortable with Chris's expert knowledge and responsiveness. This is apparently a family owned business that I have been referring to all my neighbors because his wife (Hazel) was also very friendly and knowledgeable. They were prompt and efficient. Came when they said they were coming and returned calls promptly. Would highly recommend this company to everyone. My liner looks fabulous - not a wrinkle in it and it fits perfectly. I have been using them to open & close my pool and they do a very neat job. Crew is very organized and courteous. Wish I would have found this company sooner. read more

I purchased 2 items at 29.99 each. I tried to return them in 7 days with my charge card and was told I needed the exact charge card not the companion one to the account. then I got the correct crd from from husband and the owner said those items are 19.99 not 29.99 even though I had a receipt. She insisted I could have something else at 29.99 even though I didn't. she wound onle give me a store credit for 19.99 x 2. Poor customer service. read more

g n s installed a pool liner in our 12x20 pool the installer poorly installed the liner and the liner started coming apart from the wall,he also did not smooth out the bottom of the pool which we paid for and when we complained we got no answer from calls we made.very very poor business relations and poor workman ship read more

G & S POOLS Installed my pool over 16 years ago. In my opinion they are the best by far. They opened my pool in May, and I thought I needed a new filter, but Chris, the Owner sent one of his installers to check it out and he made some adjustments and it ran like new. Recently, with all the Pollen in the air, we get a lot of white fluff in our pool and in the backyard, I noticed that the motor wasn't running properly and this time I thought for sure I would need a new one. Once again, Chris sent his installer and he sent about an hour cleaning it out and it works beautifully. G&S saved me approximately $500.00 (the cost of a new motor). G&S advises me on the proper PH Balance my pool needs, and because I listened and took their professional advise, my heater has lasted over 16 years. So just because you think your water is clean doesn't mean its balanced properly. Let the experts do their job. I would never even consider going anywhere else. Chris, Hazel and the entire G&S family are professional, knowledgeable and truly the nicest people around. read more