Terrible company . We asked if we can get a copy of the recording of the camera going down our…read moresewer line they lied and said we would have it by email the same day . It's been 2 weeks now , we haven't received anything. Then they said they would mail it out but we checked the mail and still nothing. When I complained to bbb website They claimed that the copy of video isn't part of their policy so then why lie ? They just took our money and still no copy . Definitely will use roto rooter a real company next time

HORRIBLE HORRIBLE HORRIBLE! The water in our bathtub was draining slowly so I called Andrew for a…read moreconsultation. His partner Laani came over and wanted to check the sewer line in our basement, left without fixing anything. He must have loosened or broken something in the basement because it has been leaking water since he left. It has been over a week and both men are UNREACHABLE. Not even a call back or a voicemail. I've been CALLING MULTIPLE TIMES A DAY and we CANNOT get a hold of ANYONE from this business. The sewer line leaking is worse and I have to spend money on another company to fix WHAT THEY BROKE. HORRIBLE COMPANY DO NOT TRUST THEM

I had the best experience , I appreciate your consideration and service…read more Thanks to the company for all your support.

Rapid sewer came and worked in the sewer trap I had water in basement fix problem. ok left. Smelled…read morein basement. Now thinking it damage from water re: smell which was bad. going to rip out bathroom thinking smell is now from there due to water. Someone told me to call back Rapid Sewer and then found they left off cap on the sewer trap. I didn't even know there was a cap on it. also a washing machine is in front of it so I can't even see it. This is a major mistake and having sewer gas etc going into house for all that time. leaving open to rodents. I even got charged for an additional service charge And part which is ok. But should never get a service charge due to their dangerous mistake. This co should be fully responsible for there dangerous mistake in every way. I don't care about there limited warranty. I am not a plumber do not understand all this at all and not supposed to understand it. It is still the company's fault not a plumbing time issue but a dangerous harmful disgusting and costly about an additional $1000. Do to there error. What this company did might be against the code they are supposed to follow. I will be calling them and asking for the manager or owner. Considering reporting them also.

We called Angelo who was extremely professional over the phone. He was unsure if he would be able…read moreto make it but promised to call us back and let us know. He was able to come. He wore a mask upon arrival. He has a very calm and pleasant demeanor. He's funny, too! He checked the work that needed to be done and was able to give us an estimate before starting. I highly, highly recommend him!

Angelo came highly recommend and now I know why! We are first time home buyers and our new home has…read morea sprinkler system which has a back-flow prevention valve. Apparently this needs to be inspected annually and Angelo is certified to perform these inspections. He was on time, efficient and even offered some advice! Will definitely be using him again in the future! Patent and kind gentleman.

This company by far is the best Plumbing company I Had ever dealt with. They provided me…read morewith great service , Anthony was prompt , honest , fixed my problem immediately . Anthony is excellent plumber and is a master at his craft Bravo. He changed my broiler In a few hours with no issues at all . Not only do I recommend him highly, he made me a customer for life thank you Anthony Hal Gordon

No call backs at all. I called to get a quote for a new hot water heater and left a detailed voice…read moremessage. I haven't heard a peep. I have begun to keep a list of companies not to bother in the future.

Let me get something off my chest: I know nothing about plumbing. Thank goodness for Matthew, the…read moreowner of Flo-Rite, who is incredibly knowledgeable, personable, and all-around professional. Communication (5/5): I am a big fan of using Yelp to find businesses for a job or project and this experience reinforced that. Matthew was prompt to reply, answer my questions, and provide a COI upon request. Additionally, I've been told by other plumbing professionals and hobbyists that Grohe products (such as the one in my shower) can be finicky -- but Matthew assured me beforehand that he has worked with this brand before and understands the potential challenges with it. Job (5/5): Matthew arrived exactly on time for the scheduled appointment to replace the thermostatic valve in my Grohe shower. In less than an hour, he replaced the faulty valve, recalibrated the temperature handle, and successfully tested the shower temperature. Knowledgable (5/5): We thought our water shut off valve was behind our trash. Turns out that is just our hot water shut off. Matthew quickly found the cold water shut off under our sink. He went above and beyond and explained how the to properly turn off our water without breaking it, which was quite helpful to learn! Professional (5/5): Matthew was courteous and a true professional. This may sound basic, but I've had contractors and technicians make a mess in our apartment. Not this time -- Matthew wiped his feet on a towel after stepping out of the shower to not track water everywhere. Those little things really add up and make a difference to me. Value (5/5): We received some quotes from other plumbers which were outrageous. Matthew's quote was right in the middle compared to others and I feel it was of excellent value. After finishing he said he always wants the job to be done correctly and if something bad happens afterwards he works with the individual to make it right. I appreciate that confidence and workmanship in a business. TL;DR: I will be calling Matthew for all my plumbing needs in the city. He's a truly knowledgable professional and I recommend him to all!

I have used Flo- rite for our plumbing / heat issues and the owner has been very responsive in the…read morepast. Thus my great review from last year. Not sure what is happening this year, but I have tried to email and call ( which by the way the number listed on Yelp is no longer working)! I received one response from the owner saying they would follow up to schedule time/ date but no follow up and I have politely followed up 2x afterwards. I have tried several times to reach them as they were the one that replaced our water pumps for our heating. Now that we have issue again, it has been crickets!

First off, it's unfortunate that their website has been flagged for misconduct. Phishing…read more Mike came out to my home to give me an estimate to replace my old water heater. Their initial consultation fee is a simple amount. Not out of the ordinary at all. I've used this group before in the past. They mentioned a brand they use that I did not want to use. I inquired about that brand's manufacturer's warranty and was told they do have one which is standard but it doesn't include any labor. Thought about this, did some research and still decided I didn't want that brand (they do include some labor), as I called the manufacturer and inquired. By the time I had a chance to finally make up my mind it was close to the time of close of business for the day. Told the woman at front desk that I would have a decision about brand, and I did and called her before they closed to be added to the schedule. They put me on the schedule for an early time slot the next day for install. On time, ready to work and I am truly grateful their professionalism, the laughs we had and them going the extra mile. These are my kind of Staten Islander's!!!! I will use them for as much as possible going forward! Thanks to the Capital Team for giving me back my hot water!!!!!

I called and scheduled an appt with Capital Plumbing for an occasional leak from the shower and a…read moreslow kitchen sink which I had for a while. Louie came within the scheduled time and gave an assessment. He was honest and told me the options I have. I've called another plumber before CP , he just told me on the phone that I should replace all faucets for for $600 without considering my opinion- telehealth doesn't work with plumbing! Of course, I did not opt for that plumber. I'm so glad I called Capital Plumbing , Louie wasn't like that at all! Louie took care of the slow kitchen sink and advise what to do with the re:occasional leak in the bathtub. It's been working well so far. He also cleaned up the area well. Thank you so much for your time and hard work! I know who to call if I have other plumbing issues!

Thanks to Patriot Plumbing and Heating my pipes are in great repair and working again flawlessly…read more!!!!!! Great Service and Friendly personnel.... Amen Abe Gates 347-693-9910

Sent someone who complained the whole time he was there saying he wanted to go home. Overweight…read moreand huffing and puffing...... I initially called to have my kitchen sink cleared of a stoppage. They bring in a snake and proceed to snake from under the sink. It took them a while and ultimately, they were unable to get it cleared. Ok, sometimes at the end of the day we don't have on our thinking caps and we are not as quick witted as we could be. Why do people ask stupid questions like why do I need your Master Plumber's License? Only people on Staten Island would be stupid enough to get angry at a customer for asking such a thing. Nothing nefarious about that question when you want to confirm you are doing business with a LICENSED AND INSURED company. GTFOH. Making him look bad in front of the boss? CTFU. Boss should know smart people hire companies that their bona fides in order. Rates seemed fair. They took all the stuff they bought in back out and left the little mess they made (no problem) I'll leave it to clean up after I get the sink fixed. Would you go to a doctor and not know if he is licensed to practice medicine? Want just anyone working on your electric? I don't. The rest of Staten Island can do what they want. I was not charged, though by the time I went up to get checkbook to come back down to see how much I should give them for trying (not what they quoted me), they were already gone.

Highly recommend Charlie is a topnotch guy . From start to finish he help me pick out color of…read moregutters to match my house any problem I had he came and fixed right away. !!

We had a great experience with Charlie and his team when they came for our roof and gutter…read moreinstallation. The team was professional, reliable, and easy to work with. Charlie answered all of our questions, and made sure everything was completed in a timely manner. The new roof and gutters look great, and we're very happy with the quality of the work!