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Leslie's Pool Supplies

3.3 (40 reviews)
Closed 10:00 am - 5:00 pm
Updated 1 month ago

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Services - Leslie's Pool Supplies

Pool installation

Pool remodeling

Pool repair

Leslie's Pool Supplies Photos

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Recommended Reviews - Leslie's Pool Supplies

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3 years ago

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3 years ago

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3 years ago

We had a great experience with Jonathon. He was super helpful. Thank you!

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3 years ago

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3 years ago

Allan at the Leslie's on Burnet Rd. gave me such great service! Very helpful.

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3 years ago

Jonathan was great: knowledgeable and cus service oriented

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5 years ago

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8 years ago

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3 years ago

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5 years ago

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6 years ago

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7 years ago

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7 years ago

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19 years ago

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17 years ago

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7 years ago

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11 years ago

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11 years ago

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15 years ago

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8 years ago

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12 years ago

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7 years ago

I can't say enough great things about Armando. He opened my pool today. Was super helpful and super nice. Great service- thank you!

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7 years ago

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10 years ago

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10 years ago

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8 years ago

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15 years ago

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10 years ago

I've been very happy with the support I have gotten at the Burnett location. Sam and Chris are doing a great job.

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11 years ago

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14 years ago

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Ask the Community - Leslie's Pool Supplies

Review Highlights - Leslie's Pool Supplies

When they engage with my problems and questions, Sam stands back, relaxed, attentive, ready if needed.

Mentioned in 4 reviews

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Big Star Backyards Jacuzzi Of Austin

Big Star Backyards Jacuzzi Of Austin

(26 reviews)

We've spent more than $10k at this company over the years and had a great relationship and service…read morefrom them. In a routine conversation with someone named Michelle regarding service she was rude and hung up on me. I called back and she did not apologize for hanging up or for her unprofessional attitude towards me. I let her know that she should go fuck herself for her behavior and that I would never do business with them again. Then I received a message saying that I was banned from their business. Fair enough. No courtesy or professional response from a company I've spent more than $10k at in the past 4 years. She needs to be fired.

Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

A-TEX Hot Tubs & Pools - Dimension One Spas, Austin Hot Tubs, Austin Swim Spas, Jacuzzi Hot Tubs, The Best Hot Tubs in Austin

A-TEX Hot Tubs & Pools

(49 reviews)

$$

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

Patriot Pool & Spa - Mold on lid cover

Patriot Pool & Spa

(127 reviews)

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

Cascade Custom Pools - 2024-1

Cascade Custom Pools

(13 reviews)

Jason and the team have been building pools for ever and you can tell. They run a tight ship! From…read morethe initial design to the final walk through the CCP team delivered. We are very pleased with our pool and would 100% use them again without a doubt.

First, let me cut to the chase, I highly recommend Capital Custom Pools and Shane, the General…read moreManager! This is my first pool, so I came into this pretty uneducated and Shane was very patient with me during the entire project, explaining the process and what to expect. He is an extremely experienced pool builder and beyond professional and responsive. He makes you feel like you're the only customer he has and follows through even after the pool build is finished. If you want a high-quality gorgeous pool, you must hire this company. Builder Selection Shane and his staff were extremely patient as I tried to align the very differing proposals, breaking costs down as I requested. His proposal was easy to understand and was straightforward, not hiding costs in various categories as most of the other builders did. I felt I got a very fair estimate. While their proposal was not the lowest, I chose them because I felt very comfortable with Shane, his knowledge and he's just an overall really nice guy. Another reason I chose them was because he was the only builder to submit the design to our HOA without my even asking! He kept me informed as the process with them progressed. Design I already had a pool design done by another builder but wanted to get estimates from other builders. I called five and Shane was the first to to respond. We met that week and I was very impressed by his professionalism. He looked at our design, asked really good questions about the pool and how we thought we would use it. He also made some suggestions that had to do with the actual usability of the pool. He took the paper based plans and some screen shots and recreated the design using his own pool design software. We had several design meetings either at his office or at my home. He patiently tweaked the details as well as the bigger things until we were satisfied with the design and the materials. Build Shane managed this project like clockwork and the only time the progress slowed down was due to weather. He kept me informed of who was coming when and what was expected to be accomplished in that given time. His contractors were very skilled, polite and was respectful of our property. The project wasn't trouble free by any means but at each step, Shane oversaw the work being done, making changes either at my request or because he wasn't satisfied. None of which were charged to us. Shane and his staff were so responsive to all of my questions, concerns and me calling him and telling him that one of the pool walls wasn't being done to design, he stopped the work and redid it to design. There's so much more to write but that would make this review too long to want to read. Our pool is amazing and we're extremely happy with the result. Also I didn't feel that once the pool was finished Shane would disappear. In fact, he's still very responsive when we have a question or trouble with the equipment. I would highly recommend Capital! Shane and his staff are honest, knowledgeable, demand high quality from the contractors and I can't say enough about their responsiveness.

Spa Hero Atx

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(4 reviews)

Far West/Northwest Hills

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

Athena Pools

Athena Pools

(18 reviews)

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I highly recommend Athan Pool and would use them again without hesitation. They are men of their…read moreword and my pool is proof! Major construction projects are always a hassle and headache BUT Athena Pools removed all those worries. I love my pool and so do my kids. Jeff and Nate are true professionals in their craft! Engineers by trait and it shows by there renderings and how the finished product came out. I've had zero issues months later and only have the highest praise.

Jeff is an exceptional pool builder. He spent serveral weeks with us going back and forth to…read moreachieve the optimal design for our desires. He managed to maximize our space (odd shaped back yard) giving us what we wanted: A large pool with a substantial play area and a long lap lane for exercise purposes. Most importantly, he made sure that we had solid engineering construction for our pool size (about 33K gallons, ~170 linear feet), strongly recommending a double mat rebar construction with 12 inch walls. Nobody else even mentioned that. When I asked other pool builders, I was told "not to worry about it". Well, I'd rather spend the extra money up front than dealing with a cracked pool shell later. He even commissioned an engineering survey to confirm before breaking ground. The equipment is top notch. Pool pump and heater are working beautifully giving us the clearest water we've ever seen in a pool while maintaining the temp at 80 degrees when needed. We were guided expertly through the materials process and features (plastering, tile, travertine, water features, autofill) to achieve the end result we wanted. He also recommended a great pool maintenance company that takes care of all our ongoing needs. He was responsive throughout and supervised the pool building from start to finish. He made sure everything was done to our satisfaction down to the smallest detail.

Leslie's Pool Supplies - hottubandpool - Updated May 2026

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