Since moving to town I was looking for a place to provide the gel nail services I was looking for,…read moreyes I was specific, no acrylic. From the moment I walked in I knew I had found my new nail shop. Quaint, Family owned and friendly with a spa like atmosphere. I now go every few weeks for nails and pedis. Lots of options to chose from and I have never been disappointed. I even have my mom going now too.

This is absolutely the best nail salon I've ever been to. Why? Because when I explained the problem…read moreI'd been having with the kind of acrylic nail that another salon used, instead of switching to the old-school acrylic, Lila recommended polygel nails. It's made a huge improvement in the health and appearance of my nails. I can wear sheer polish now. My nails don't get nasty discolorations. And Lila never files my living nail like many techs do. (Have you ever had a nail removed and seen all those half circle divets in your nail bed? It's killing your nails!) My nails aren't fake and chunky looking either. I frequently get compliments even though I don't do anything fancy--just simple polish. The salon is near St. Joseph Hospital in old St. Charles and has its own parking lot. So convenient. Its cozy environment is nice--a boutique spot, not 10 techs super busy and trying to fit in walk-ins. They have a scheduling app called Vagaro that I use for appointments. The only drawback you may have is paying a deposit for your appointment. But if you're the kind of person who keeps your appointments, then it will be worth it. In my experience (3 months so far) they've been on time and easy to work with. They just got in some gorgeous new fall colors and I tried a muted pink. But they have rich greens, blues, and browns, too. Maybe I'll go a little bolder next time--a deep blue-- or maybe I'll go back to a sheer. Who knows?

so fast, and did such a good job!! i will be back. they stayed extra just to make sure i had my…read morespecific design done

I've been going here for the past 2 years because it's very convenient for me. But I often think…read moreabout finding another salon. If I can get in with specific people, I have a great experience, but when I have to walk in, I usually have a bad experience. I either get injured or irritated or both because the tech is too rough. They don't pay attention and end up causing scrapes and even bleeding on a couple of occasions. What really irritates me, though, is a couple of them have this thing where they will literally slap my hand if I'm not relaxing it enough to their liking. It doesn't feel to me like I'm NOT relaxing, so I assume they just like to be bossy and enjoy doing the slapping thing. I'm not sure that even telling them directly would do any good, because when I've tried, they just say "sorry" but then do it again.

The two women that work there are very friendly and have many regulars. That speaks volumes that…read morepeople continue to come here over the years. I had a nail that broke off and Sandy fixed it and it looks great with my new dip polish. I'll be back!

Service is very good, quick and reasonable. Sandy is a doll. Lisa is the quiet sisterread more

My daughter and I have been clients of Sam for about two and a half years - she gives the best…read moremanicure (gel or regular) or pedicure that I've ever had. I've had no nail bed damage with my gel polish thanks to her excellent removal techniques and my polish regularly last longer than 14 days with very, very, very limited tip wear. My daughter wears acrylic nails and Sam's are the most natural looking I've ever seen. Sam is personable, funny and she makes appointments enjoyable. We love her! We like that you can book online 24-7, and get text reminders of your appointments. If you're looking for a new manicurist, Sam is who your looking for.

Went for first time today and definitely will be back. Excellent job on my niece's and my…read morepedicures. Sam was a delight to talk to.

Very satisfied with the set I got done here. Tess does an amazing job and very good with intricate…read moredesigns. Quick and precise

Customer service stinks. They bypass appointments for pedicures. I was there for a fill with an…read moreappointment and sat there while they allow pedicures first and waited a half hour got up to leave before they acknowledged me. I said no thank you and left. Unless you're spending a bunch of money don't bother.

This has been the most professional and accommodating experience I have had in a very long time. I…read morehave been going regularly for the last four months. Mrs Lynne.. aka boss lady is the best.

Terrible customer service went in for basic pedicure and told the lady that checked me in thats…read morewhat I wanted bo gel I picked a polish and she said oh this one will look better so I said sure not knowing it was gel after I told her several times no gel anyway started talking to the lady next to me and did t notice till he had the gell on that it was gel she knew I didnt want the gel listen to your customers stop scamming them for something they don't want

Very pleasant and accommodating. My daugther and I have been making this our "mom-daughter date…read morenight" for years.

Me and my friend went to get our nails done here,- they burnt my toes the vibe was kind of sketchy…read moreand the energy felt tense like they were judging us, they cut my friends finger and burnt her hands after she repeatedly told the guy it burnt her inspo didn't come out how she wanted I got fine results- overall the men here arnt that great at nails but the women are amazing- I would also like to add I first started with pedicure then waited over 20 minutes to get my nails done, they are very short staffed - save yourself your time this place isn't great

Annie is amazing!…read more My nails are not easy to maintain - and as I'm sure some females don't want to admit, likely some males too, you get ingrown toenails. I'm unfortunately one of those people. Stopped in to visit I Heart Nails today for a way overdue pedi. Annie focused on all of my neglected issues and really helped take care of me. She's friendly, professional and just an absolute sweetheart! I'd strongly recommend this place to anyone I come in contact with. My only tip is to be patient - she's a one woman show right now, but oh so worth it!! See you again soon!!

Improvements definitely need to be made at this location. Warning fellow yelpers. This location has…read moreindeed a yelp sticker on the window expressing this is a business that yelpers love and support. However we are not welcomed here at anytime. The business owner herself lets you know she has enough customers and you can leave. I did tell her I saw the yelp sticker and felt this was a safe place but was told abruptly that I should leave. I feel we should honor her request. She does not want us we should not go to this location. With the power YELP has invested with in me. I kindly issue no stars. And I ask kindly that we leave this shop owner in peace as she requested. Beware again a yelp sign is indeed in the window but we are not welcomed here. Stay peaceful respectful and just leave when asked.

I've been going to Kim at top nails for years. She Is consistently great. I love it here. Great…read moreservice and great prices.

I come here all the time ! I waited specifically for Tina because she's so good It's relaxing…read morean the people are nice ! Today it's a pedicure with a flower cause I'm going to the beach Give it a try !!!

I visited BT Nails for the first time today. I'll definitely return. The salon looked clean and…read morewell updated, they had tons of pedicure chairs, and even 4 kid chairs. I didn't have an appointment, but they still took me straight back. My tech was very kind and did a great job. For $40, I chose one of their specialty pedicures and the price felt fair for the service (definitely competitive with the local market). My reason for only 4 stars instead of 5 is because I tried calling to make an appointment, but no one answered. I also noticed while I was there that no one was answering the phone when it rang then either. They were all busy, so I get it, but online reservations may be helpful then.

I've been a customer at BT Nails since 2011, coming in every other week for years. I kept returning…read morebecause of the quality of the work and the results. Recently, though, I've become seriously concerned about their sanitation practices. Manicure and pedicure tools are being used without being sanitized, and they don't come from a sealed, sanitized kit. Pedicure bowls get only a quick spray, then are rinsed and wiped down with the previous customer's dirty towel. This isn't a one-time occurrence; I've seen it repeatedly. BT Nails needs to retrain its staff on sanitation and health standards. Infection control isn't optional in this business.